Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,426 total complaints in the last 3 years.
21,602 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is selling counterfeit/defective products as if they're real. This has been going on for years. Most representatives outside of the ** are rude to *********. They don't even care about the time and money spent. I received a counterfeit or defective item and your policies need to change back for the better. I can not continue to shop with Amazon if I can't speak to people in the US. Exerscribe/Vybe continously lies and sells counterfeit defective items but they do not want us to return to Amazon. Dial is not selling pure soap it's mostly water. I purchased 2 separate times from this Amazon listing and received the same counterfeit item. False advertisement Read the 1 star REAL reviews on these items ***-0800998-5836240 Vybe Pro Muscle Massage Gun for Athletes - 9 Speeds, 8 Attachments Sep 13, 2022 Dial Aug 30, 2022 Order # ***-6181675-2613013 Dial Complete Foaming Hand Soap Refill, Spring Water, 32 Fluid Ounces https://a.co/d/8OqMzLl When I try to resolve this by returns they close my account and I had to file a BBB before to get it opened again. Amazon is false advertising. ****** tests items and Amazon does not. I want to file a lawsuit if they do not compensate me for my time. Supervisor **** in ****************
Business Response
Date: 09/28/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that the items you received were counterfeit.

In order for us to investigate, we need more information like a detailed description why you feel the item is counterfeit. To help us, you might want to provide us some pictures or email from the manufacturer which certify that the item is counterfeit.

However, when you have any issue with the item, you can always return the item back for a refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/01/2022

I have called to resolve and your customer service is very rude and hung up the phone. There are numerous forums is your company abusing customers after taking the money. The Vybe Pro massage gun is either defective or counterfeit. Because I tried using the item out of the box and it does not even turn on fully charged. Both a Dial soap that is sold as soap but is full of water. I will not shop with Amazon and I want compensation for my time or a class action lawsuit.

Complaint: 18134651

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:09/27/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had two orders 114-1211935-573224 and 114-6699181-9255432 and the delivery driver lied about attempting delivery KNOWING the leasing office is closed on Sunday. Originally the driver put in they attempted to deliver the package at my residence which was a lie because we have survelliance and no Amzon truck came remotely close to the house. I checked with the leasing office on Monday and their survellliance shows the driver didn't come there either-now I complained to Amazon and nothing was done. This company isn't even disclipining these drivers. They are leaving the packages just any where or lying about attempting to deliver. I have another delivery that is suppose to be delivered on this coming Sunday and let's hope the driver actually does their job-the individual that called me back wanted to go back and forth-worse service ever.
Business Response
Date: 09/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the order delivery and I'm sorry for the inconvenience caused.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I foundmost clips from 7/27-7/29 are missing and reported it to Blink onSep 24, 2022, 10:26 AM. As till today 9/27, they haven't responded the solution.
Business Response
Date: 09/28/2022
Duplicate complaint.
Other Complaint ID: ********
Customer Answer
Date: 10/03/2022

Complaint: 18134652

I am rejecting this response because:
Amazon associate ******* copied and pasted some info to me o. Sep 29, 2022, 10:06 AM but he didnt resolve any issues. I asked to speak to the supervisor on the same day. So far no one responds or resolves the issue.

Sincerely,

*******************
Business Response
Date: 10/09/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the missing clips.

I've checked on it and I can see that "All clips stored on the Blink cloud are deleted after 60 days. Deleted clips are immediately and permanently removed from Blink servers and cannot be restored".

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Complaint: 18134652

I am rejecting this response because:
Please see attached. Amazon still fails to resolve the issue.

Sincerely,

*******************
Initial Complaint
Date:09/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon had closed my account for a ridiculous reason and didnt refund my money! I need my account back! I need to return an item!
Business Response
Date: 10/13/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:09/27/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/16/2022 I purchased Daiwa Plasmanex 1 Blood Circulation and Vein Supplement from Amazon. Before I purchased the item I checked all information that is available about the product of Amazon's website were it is being sold, nowhere did I find any information pertaining to beware of interactions with medications that you maybe taking. Upon getting my package I opened it and checked the labels and found the was a precaution against an interaction if you take NSAID's which I do. This is not mention anywhere and therefore is misleading and harmful to anyone taking NSAID's. If I take this supplement there is the chance that I could have a reaction and die. I contacted Amazon customer service and was told that I could not get a refund. I explained to a supervisor the over site on the product and it missing from Amazon and was advised that I would not get a refund.
Customer Answer
Date: 09/27/2022
Order #***-2443968-0714632
Business Response
Date: 10/18/2022
Hello,

I am ******* from Amazon.com.

I have checked the information with our internal team. Due to health and safety regulations, we're unable to accept returns of this item.

In the future, we would highly recommend that you contact the manufacturer for any assistance with warranty, replacement, or refund information. You can find the manufacturer's contact information here:

https://www.amazon.com/dp/B0053HVNDS

As a one -time exception, I've issued a refund for this item. A refund was issued to your original payment method on October 6, 2022 for $33.10.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=112-2443968-0714632

We look forward to seeing you again soon.

Regards,
******* Gajjala
Initial Complaint
Date:09/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon customer service has blocked my telephone number for reasons unknown - ********** There is no way to get in touch with them. They refuse to assist me with product that I purchased that does not work. I am being refused to speak to a supervisor and being refused help with my number being blocked.They owe me money and product assistance.Amazon has also hacked my telephone and stolen all of my private information and information about all of my contacts.
Business Response
Date: 09/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your request. I can see there are no blocks on your phone number. You should be able to contact us anytime. Also I see you have recently called on Sept 27 and were able to discuss with our team.

Please be assured, your account security is our top priority. We never have the option to access any personal details using your phone number. If there are specific orders or concerns you need help with through BBB, I request you to please share the order# with us, once the details are received we'll get this checked and help you at the earliest.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is constantly changing delivery dates after purchase with absolutely no communication - a sort of bait-and-switch type of scenario. My most recent issue stems from the hurricane preparations connected to Hurricane ***. I am a resident of central ******* who has been gearing up for a very strong hurricane. Part of my preparations included ordering a large pet carrier so that I could safely move my pets to a safe and secure location to ride out the storm. I placed the order on Sunday, September 25, 2022 and I intentionally picked an item that would be delivered by Tuesday, September 27, 2022 - before the storm hit. With no communication, the delivery date changed to Friday, September 30, 2022 (which is completely unhelpful). When I reached out to Amazon to cancel the order since it would not arrive in time, I was told that (despite not being able to be delivered until Friday) it was "already with a carrier and the order could not be cancelled." Now, on top of a devastating hurricane, I am being forced to deal with a return of an item that Amazon delayed delivery of and Amazon has added more stress to an already stressful situation.
Business Response
Date: 09/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the delivery date has changed for your order.

I've tried looking for the order details using the email id and the phone number you have provided however wasn't able to find it. I request you to please share the registered email id along with the order# with us. So that we will be able to look into it and help you get this resolved.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/27/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has refused to provide correct information regarding a dispute that has been ongoing for nearly a year and nearly no responses are received from the specialist team that these disputes are reported to. Months of waiting and no resolutions has rendered a solution helpless and I am requesting correct Amazon contact information for the next step which is to have my demand letter served officially to Amazon and to have Amazon executives address my concerns I have had on a repetitive and continuous basis with Amazon. If you all can solve this concern I will not proceed with legal process but I require someone of the executive office to respond and provide an amicable and prompt response.
Customer Answer
Date: 10/19/2022
This is referencing the ** Marketplace of Amazon.com and related to ORDER # 113-7549283-1197827. Amazon has neglected to provide accurate service and guarantee promised diligence for maintaining a solid reputation and this is the order in reference of this dispute.

Business Response
Date: 11/09/2022
Hello,
We have researched this matter and confirmed that the disputes in question have been resolved between Amazon.com and the card issuer. Therefore, we will not be able to reimburse the customer.Please contact the card issuer for more information about reimbursement for this purchase.
In the future, file an A-to-z Guarantee claim to resolve any issues related to Amazon Marketplace purchases before contacting your card issuer. For more information, visit the page: www.amazon.com/gp/help/customer/display.html?ref_=hp_**_nav&nodeId=G59PXSUWUFR92NUQ.
We sent a confirmation to the customer's registered email address on 2022-11-09.
Sincerely,
********
Amazon.com
==========
Customer Answer
Date: 11/09/2022

Complaint: 18134010

I am rejecting this response because: I have proof and written correspondence from the bank certifying that Amazon has issued no credits and that the sole responsibility of this matter is with Amazon so please expedite this to a legal hearing for arbitrary review

Sincerely,

***********************
Initial Complaint
Date:09/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They constantly neglect shipping instructions leaving me to walk to pick up my packages.I purposefully use Amazon Day, which means I get my packages on Monday delivered to my door while I wait in my apartment.I drive a small scooter, so some packages are difficult to pick-up which is partly why I take full advantage of their delivery instructions. It also saves time.Almost every time they deliver to the main building instead.I would like my packages to be delivered as instructed in the future.The order id's for this Monday 114-7095145-7656263 114-3966103-0461860 I can email more including numerous email correspondence where it is obvious they are ignoring my issues.They refuse to pay for *** pickup return and they expect me to drive around on a scooter across town to rectify their mistakes. They leave me to choice except to take their shipped items and eat it.This is false advertising and a fraudulent business practice.
Business Response
Date: 09/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the delivery instructions and the pickup charges for return. I'm sorry for the inconvenience caused.

Thank you for sharing the order details with us. I've escalated it to our logistics team to get this checked and ensure the instructions are followed to make the deliveries accordingly. A necessary action will be done and I assure you, the improvements will be visible in your upcoming deliveries.

Regarding the return charges, your return shipment is free of charge in some cases. If you return an item using the return label provided in the ************** and the reason for return isn't a result of an Amazon.com error, the cost of return shipping will be deducted from your refund. You will find the charges details on this link.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

If you still need any help, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

Complaint: 18133785

I am rejecting this response because:
My main concern is that shipping instructions are followed as advertised in the future. This does not address that.
It is also concerning that you do not concede that the incorrect shipping was, in fact, an Amazon error. You benefit from advertising free shipping to su scribes. But, if I need to slide someone a few books to finish the job (that you agree to do through contract), then it xeases to be free shipping. Also, you did not offer to refund *** pickup in this case as you have just stated.

This is a corporate email, which dismisses my concerns entirely. It took zero effort to write this response from Amazon. Again, Amazon is taning a shortcut at the expense of their customers, far from the customer centric business model Bezos claimed to design.

Sincerely,
Customer Name
Initial Complaint
Date:09/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My Amazon account LamToys has been deactivated due to potentially infringing on the intellectual property of ASIN B0B49YPMX6. I received this account deactivation in error. I never have ASIN B0B49YPMX6 in my inventory. I never created and used this ASIN. I called Amazon Support several times to get a response about why I received this account suspension. Amazon Support confirmed that my account was deactivated in error, and I never had an ASIN B0B49YPMX6 in inventory. This fact is confirmed by calls that were recorded in the Amazon system on September 19 (08:00 a.m. - 08:15 a.m.), on September 23 (06:48 a.m. - 07:00 a.m.), on September 26 (07:52 a.m. - 08:00 a.m.) (******* Time Zone).I filed an appeal to Amazon that the deactivation of my account was in error, but it was rejected. I do not understand why Amazon deactivated my account as I am an honest seller and did not violate any of Amazon Policies. They also mislead me about how I can reactivate my account since, on calls, the support tells me to send an appeal, but they reject it. Every day the suspension of my account damages my business. I request you help me reactivate my Amazon account since my account does not violate any Amazon policies.I attached a screenshot of my inventory where you may see that I had only 3 ASINs in my inventory, and my appeal. I request you reinstate my account. Many thanks for considering my request.
Business Response
Date: 09/28/2022
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com Seller Performance

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.