Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  
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  Amazon Fulfillment Center

  2010 Broening Highway Baltimore, MD 21224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. From 08/2019 to 12/2022 Amazon charge me monthly for Prime membership which I never applied or open. They never notified me that I have my own membership. I did not pay attention because I could not believe that Amazon can do this. After my complain they gave me a refund for this year but did not gave a refund for 2019-2021 years in an amount of $397.77.Please, help me to receive a refund from Amazon.

  Business Response

  Date: 12/20/2022

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the charge for Prime Monthly Membership. 
  
  Upon checking I see that the previous representative has issued the refund of one year worth of Prime. I've made an exception and issued the refund for another 13 months of Prime totaling $170 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon closed my account. I used my account for about 10 years and recently I bought some gift cards offline and they just closed my account for that. I want to restore my account.

  Business Response

  Date: 12/21/2022

  Hello,
  
  Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business,we do not provide details on our investigation methods.
  
  Sincerely,
  
  Amazon.com

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item with Amazon prime I need to return it due to not needed. I have tried to return it, but I need a prepaid label from Amazon prime, and they are refusing to do this. The out-of-pocket to return is $821 and they only refund $150 of that. I have been on numerous phone calls and Amazon prime is still refusing to print a prepaid label..

  Business Response

  Date: 12/17/2022

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-9283442-2633035.
  
  Upon checking the details we see that the order is fulfilled by the seller ***********. Looking at the details we see the order does not have an option for pre paid label and the only option available is to self return the item.
  
  We are unable to refund shipping charge for $821. The maximum refund we can offer for shipping is $150. I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. At this moment we are unable to provide a refund for $821, as return postage refund.
  
  We appreciate your time and patience in these regards.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am filing a complaint against Amazon, because my Seller Account was erroneously suspended. My account was re-suspended for IP infringement after successfully appealing the same exact violation months earlier. This suspension was already successfully dealt with.My account was reinstated. It was suspended again by mistake yet Amazon is refusing to reactivate it.I proved that I did not relist any infringing items. No further IP complaints were received. This is clearly a mistake. Amazon should fix their error and reactivate my account since it is suspended in error.Thank You, *******************

  Business Response

  Date: 12/27/2022

  Hello,

  We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 27, 2022.

   

  Thanks,

  Amazon.com Seller Performance

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18580718
  
  I am rejecting this response because:

  
  Hello and thank you for your reply. 
  
  Please be advised that I am no longer selling the item in question, nor any items by the brand. In fact, I have not done so since July. My account was resuspended, despite the fact that I did not sell the item in question. 
  
  Additionally, I have already provided Amazon with the information requested, no less than five times. In fact, Amazon has already accepted the information on previous occasions. 
  
  I do not understand why they are asking again, when the information has already been provided and accepted. 
  
  In the meantime, my account remains deactivated due to Amazon's incompetency. Please assist.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/12/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 01/12/2023. 

  Thanks,

  Amazon.com Seller Performance

• Initial Complaint

  Date:12/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29th, I ordered an Amazon kindle (scribe 32 GB) for $421.19 USD. The first initial payment of $109.20 was deducted from my CC for a remaining balance of $311.99. I attempted to cancel the order to avoid charges and delays the following day. I was informed I was only allowed to cancel an order within 30 min of placing the order. So I had requested to speak to someone higher to assist with resolving this matter. I was transferred a few times continuously being told that items could not be canceled. The claim made was that since the items were already showing a tracking number there was no way to cancel the item. I requested then for the next option which was to issue a return to sender or Delivery Intercept. If they knew that the tracking number then why couldnt that request be made?The third Amazon employee advised that I could refuse delivery, and that the items were out for delivery. With no tracking number updated on the order status, I felt like Amazon and its employees were trying to save a sale without making efforts to make the experience convenient. That specific supervisor or manager told me that a return to sender or intercept could not occur. That I would have to wait for the items to be delivered. Once delivered I was able to set up a return and receive a refund. I asked how long to wait to expect the refund and she said that they could offer it instant once the items were returned. I agreed and asked her to please provide me follow up. That never happened. And her statements were false. Told by the individual I spoke with on *****. The Amazon order was delivered on 12.6.2022. I followed the prompts on the Amazon App to request the return label, which only provide the option of a *** pick up attempt. On December 9th at 11:00pm (return tracking 1Z8FX5812629814765). I contacted Amazon the following day through their toll free number to request the status of the refund.Order Date Nov 29, 2022 Order # ***-5094510-8836237

  Business Response

  Date: 12/17/2022

  Hello *******,
  
  I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand that you have returned the order #***-5094510-8836237 and was informed that the refund can be had instantly after returning the item. I'm sorry for the inconvenience caused with this and for the assistance provided by the customer service agent informing that it can be refunded instantly. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share these details. I'll definitely submit a coaching feedback to them on this.
  
  If you don't hear from our ************** by January 7, 2023, please write back so we can find out what happened.
  
  We would have refunded the item if there would be an option available. However, as a return needs to be processed to refund the item, I request you to please wait until the return is processed on the item returned.
  
  I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  ******
  Amazon.com
  http://www.amazon.com

• Initial Complaint

  Date:12/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay for Amazon Prime delivery. We recently built a new home. Any order that we place, the order is delivered through ***** which is often 1--2 days after Amazon Prime expected delivery. We know this to be true, because we can place an Amazon order using our next door neighbors address and then place the exact same order using our address and the delivery to our next door neighbor is 1-2 days earlier than to our house, because they are getting delivered through the Amazon Prime vehicles, while ours is getting delivered through ***** We have contacted Amazon.com about this on multiple occasions and have been told repeatedly that this will be resolved, but never is. Please see the two screenshots. Notice the delivery going to ****************** has a delivery date of December 21, while the delivery date to our address, ****************** is two days later. We have brought this up multiple times to Amazon.com but nothing gets resolved. We are paying $149.00 annually for Amazon Prime Delivery, but we are not getting the service in which we pay for.

  Business Response

  Date: 12/20/2022

  Hello Mark,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the shipping times and Estimated Delivery Dates.
  
  We are working with all shipping partners to find ways to increase shipping capacity in order to keep up with the growth in demand.
  
  We appreciate your patience during this time.
  
  We look forward to seeing you again soon.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18580252
  
  I am rejecting this response because:

   

  this issue has nothing to do with shipping partners.  We feel that Amazons algorhythm have our street address improperly listed.  When we can look down the street and nearly every single house the blue Amazon can stops in front of to deliver items, except ours, it is clear this has nothing to do with shipping partners.  USPS, is not part of Amazon, but Amazon delivery is! We request Amazon get to the root of this issue and insure Amazon Prime deliveries are delivered by Amazon vehicles.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon refuses to refund $215 for a dress sold as New but was not , dress was preowned stained ,torn and two tone, dress was returned to address requested by seller and **** shows delivered Nov 23rd. even after an appeal, my evidence covers all areas and yet any further actions are been blocked by Amazon. I am submitting all evidences to account for all my actions for a refund. Amazon is responsible for all sellers and customer ******************** and I am holding Amazon responsible for not refunding my money. $215 and a dress both missing ,Amazon covering deceptive practices and disloyal live phone reps disregard to fair customer refunds.Invoice number ORDER # ******************* **** Tracking number **** **** **** **** **** 35

  Business Response

  Date: 12/21/2022

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and completely understand your disappointment with regards to order#***-4078773-1358651.
  
  It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.
  
  We've escalated the issue to concerned claims team for an update and as per the information received we see the return was not received by the seller and the tracking **** tracking does not show as delivered, as a result the A-Z claim was denied.
  
  Upon further review, the A-Z team have decided to uphold the original decision. I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.
  
  We appreciate your time and patience in these regards.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:12/15/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer of 10 years. I had placed an order totaling $157.03 on November 25th, 2022. November 27th was when I got the notification that 2 of my 10 items had arrived. Now for context, I live in an apartment complex. We have a main lobby at a different address down the street where the packages are all delivered to (you cannot get into the individual apartment buildings as you need a personal code to enter) where there is the secure package room (that we pay for). All the delivery drivers are to scan each individual box into the package room, and then we get text messages with special codes to get into said package room to retrieve our package. Packages are NEVER directly handed to residents here- it's just not how it works. Anyways, I got only one item, and it was delivered to the mail room. Fine. The other item was "handed to a resident".... which was NOT me OR my boyfriend that I live with. Then, 4 of my other packages arrived November 29th. One of them was left UNSCANNED in the lobby- so I never saw that one- probably stolen, wouldn't have been if scanned correctly into package room. The other 3 were "handed to a resident". Here's the thing, this amazon driver not only neglected to scan my packages according to protocol, and then they proceeded to hand off my packages to a random person without verifying ID (and remember, this lobby doesn't even have my same address, so wrong address, yet still handed off?). So, I did eventually end up getting 5 of the other items on November 29th, because that box was correctly scanned in and I got the notification. I called Amazon asking for them to resend the 4 items missing. They told me NO refund and NO re-sending. They explained that anything after delivery is out of their control. I reiterated that THEIR driver DELIVERED my packages incorrectly, as it was handed off to someone random and not at my address/ not scanned in. These items totaled $60. I just want my money back as I don't trust the drivers anymore unfortunately.

  Business Response

  Date: 12/21/2022

  Hello ********,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding that you did not received the items that are marked as delivered Tifara Beauty Non Woven Body and Facial Wax Strips, Lodge Cast Iron Skillet with Red Silicone Hot Handle ******************************** Hair Removal Wax Warmer and Mighty Patch Original from Hero Cosmetics - Hydrocolloid Acne Pimple Patch for Covering Zits and Blemishes.
  
  I apologies for the inconvenience that you have experienced in this case. 
  
  I've issued a refund of $34.95, $28.26 and $11.04 for the above mentioned items to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 01/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ********************************************************

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to request correct documentation of invoices. They charge and refund and charge and refund on my account in the last 46 days. Nobody can match the amount originally charged to the items received. For example I was charged ****** for a transaction for 9 items. I was charged the beginning of the month and half way through the month I'm charged ***** for the same items in the order. But after I seen that between 11pm Dec. 14- Dec15th 10am I was refunded that amount. But when I pulled up the invoice it says I was charged ******. That is incorrect. I need the complete break down for that order from what was shipped and charged for that day. The amounts in the bank do not match the amounts charged. I was on the phone w/3 people in 30 mins then an 1hr and 32 mins after speaking to the 3rd person they transfer me again still not to be able to get me the correct information. I can't explain to my tax lady for my business spending for my child care for each transaction. It does not match up on paper and to the bank account. If I try and get a loan or ss benefits I have to share my statements they see the money coming in and out but I can't provide proof with correct amounts for what I am showing these people. It's like I am bullshitting my information which has been logged into these companies at each facility. These use to send a slip of all items how much and final price but have since discontinued with that and do not offer as an option. That is is along the lines of fraud not being able to provide the correct information. Especially to a federal or state agency. They send me links to my Amazon online but it still send me to the ****** not ***** no where on that form or refund. Sales taxes change for different products and I can't prove that as it does not show. Nobody was able to provide correct verification for my records. It is a real big inconvenience. I need matching amounts and shipments and dates for my orders.

  Business Response

  Date: 01/11/2023

  Hello *******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the confusion and inconvenience caused with the transactions noticed on the order #***-4448514-9588257.
  
  I've reviewed the details of the transaction and can confirm the details of the charges as below.
  
  I see that the order was initially charged for $186.05 on December 4, 2022.
  However, in the order planning & shipping process, the order was split into multiple shipments due to which the charge was cancelled (refunded) on December 4, 2022.
  
  On December, 6, 2022, the charge for shipment #1 for amount $22.62 was authorized. The charges for the other items was processed for $163.43 on December 6, 2022 from which an amount of $86.80 (for the price of shipment #3) was refunded as this is processed a different shipment making the actual charge of $163.43 - $86.80 = $76.63 for the shipment #2.
  
  The charge for shipment #3 for $86.80 was processed on December 13, 2022.
  
  Hence, you notice the below transactions on the order.
  
  December 4, 2022 - Charge for $186.05
  December 4, 2022 - Refund for $186.05
  December 6, 2022 - Charge for $22.62 (shipment #1)
  December 6, 2022 - Charge for $163.43
  December 13, 2022 - Refund for $86.80 from $163.43 making the charge to $76.63 (Shipment #2)
  December 13, 2022 - Charge for $86.80 (shipment #3)
  
  Note: The refunds processed to your Debit card may take up to 10 business days to get credited to your account as per your bank policies.
  
  I hope this information helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:12/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Amazon for a toddler coat and 3 pairs of jeans from The Children's Place. I received the coat in a white plastic envelope bag but did not receive the jeans. I called Amazon they said wait a week call back. I did this, I called the Children's Place, I've tried to call the postal service many times with no response. I finally spoke to a lady in customer service that seemed like she was going to help and was checking everything with the delivery. She said in looking at the weight of each item the weight of the shipment was not correct but then followed with the system was not giving her the option to replace or refund due to the delivery service scanning in the weight on the package saying it was delivered after she just told me the weight wasn't correct. I asked to speak to a manager so she transferred me and the gentleman proceeded to say the same thing so I asked to speak to his boss and he told me that he was the escalated boss and he that would not transfer me. I asked again and he said have a good day and hung up on me. All I want is the items replace or at least refunded. I even told the lady and the supervisor I could send them a picture of the coat in the bag with label that it came in not a box and the supervisor said that didn't matter.Order date Nov. 28,2022 Order # ***-7359997-5381832 Delivery Dec. 5,2022

  Business Response

  Date: 12/20/2022

  Hello *******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the missing item The Children's Place baby boys And Toddler Basic Straight Leg Jeans, Dk Jupiter/Carbon/Dustbowl Wash 3 Pack, 5T US
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  Based on the results of our investigation, we aren't able to provide a replacement or a refund for this order at this time.
  
  Based on the information provided by the carrier, we're able to confirm that your package was delivered with the same package weight and dimensions mentioned on our website.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.
  
  We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Thank you for your understanding.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
  
  Regards,
  Pratap. 

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18579975
  
  I am rejecting this response because:Amazon is *** taking any responsibility.  In speaking with the representative at the time I told them I could send them a picture of the package I received to show them nothing else could fit in the package. They did not want that. The second lady I spoke to told me after look at the weight of each item in their system the shipping weight was not correct. Then she kept saying it's not giving me a response to be able to refund or replace **** then just said there is nothing she can do it says the weight scanned is what the delivery says. After she had already told me the weight was not correct. I offered several times to send pictures but they would not even try to help.
  
  Sincerely,
  
  *****************************