Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,608 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/15/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We order a package for Christmas and it is a Christmas shower curtain. We order around Nov ********************************************************************************* to wait December 15 and still do not have it. Now they tell to wait December 21. This is nuts. As well when use mobile it is not very clear when it is third party and should of also it takes amonth to get and not over two weeks. Very very Miss leading
Business Response
Date: 12/17/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* due to delivery issue.

Upon checking the order details, we can see the refund of $21.33 issued on Friday, December 16, 2022 at 4:36 PM (PST) considering the item as lost as the delivery date is passed long ago.

As per tracking it looks like there is an issue with shipping and custom clearance issue.

We are taking highest possible measures to make sure the packages are delivered to the customers in time. However, due to unforeseen reasons we are still experiencing some issues delivering the items.

As the refund for the item is already processed, I request you to place new order for the item.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************************
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issue with Amazon.com not following their own refund policies. Reference Amazon Return D4wWLbJTRRMA fulfilled by Amazon and returned to Amazon received by them via *** 1z67561y9000796073 received on Dec 12, 2022. All 4 items in same return package as requested by Amazon.Amazon refuses to refund the following totaling: $634.54 2 of: 40-Pack Tool Box Organizer, Tool Drawer Organizers $43.03 2 of: DeWalt DCB118 Flexvolt 20V $178.40 1 of: GPS by Nu-Calgon iWave-R $413.11 All I get is the run around from Amazon - was told it could take 90 days to refund (check the Amazon Chat). Well after the 60 days to dispute on credit card.You received the items back as requested - refund my $634.54
Business Response
Date: 12/17/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint I see that you are referring to the refund for the items.

As per order details, the following items and refund as already issued

For Order ID: ******************* with item name GPS by Nu-Calgon iWave-R # ****-20 IAQ ION Generator, Sold Each (1) , the refund of $413.10 is processed on Thursday, December 15, 2022 at 9:16 PM (PST).

And the for Order ID: ******************* with the items 2x DeWalt DCB118 Flexvolt 20V 60V **************** (Charger Only), the refund of $178.40 is processed on Thursday, December 15, 2022 at 9:16 PM (PST).

Under the Order ID: ******************* the refund of $26.24 issued on Thursday, December 15, 2022 at 9:16 PM (PST) for the item Viper Tool Storage Magnetic Toolbox Drawer Labels, Pre-printed, Lime Green and the refund of $22.04 issued on Monday, December 12, 2022 at 11:30 AM (PST) for the item 40-Pack Tool Box Organizer, Tool Drawer Organizers for Rolling Tool Drawers, Workbench and Cabinets, Tray Dividers Set for ******************** and St.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new cell phone while trading in my used phone for ****** but I can't get anyone to talk to Mr about if they have received my phone or when u will eceive my ******. I have called 3 times and no one seems to be able to help me.
Business Response
Date: 12/17/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint I see that you are referring to the Trade-In ID.

As per the tracking details the status shows as not yet received. Gift Card will be issued after item are received, graded, and accepted.

I request you to wait for few days to complete the process and once it is updated you'll receive the confirmation email as well.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Amazon that was to be delivered on different days 2 of the packages was the delivered in the lobby of my building, I made several complaints to Amazon about this due to the fact that they are being stolen when left in the lobby. Amazon instructed me to leave delivery instructions I also did that. I called on several occasions and was told that the would be resolved, but it never was. I lost 7 items , and when I called Amazon their agents was very rude and disrespectful, me even told me that I needed to have a more secure address, and that it is showing where it was delivered to the correct address, attached is a photo of where the items were delivered and I also attached a photo of my apartment door. I am being told that I am not *** to get a refund. One of the agents even hanged up the phone on me. I am not the only one that have these issues with Amazon in my building. How could the correct address be the lobby when I live on the 7th floor. I have called Amazon about this issue with their delivery persons and they dont ever address the problem. I would like my refund. They are very unprofessional! They did the exact same thing today!
Business Response
Date: 12/20/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear that you havent received your item(s) from order #***-5958471-9055444.

Based on the results of our investigation, we aren't able to provide a replacement or a refund for this order at this time.

Based on the information provided by the carrier, we're able to confirm that your package was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/22/2022

Complaint: 18596672

I am rejecting this response because:

Sincerely,

***************************

AMAZON DID NOT FOLLOW INSTRUCTIONS:
INSTRUCTIONS THAT THEY TOLD ME TO ADD!
Initial Complaint
Date:12/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a very small hard drive for a laptop. When the package cane in it was open and sitting in my mailbox but no product was in the package. I called Amazon and they basically said sorry about my bad luck. All I wanted was the product I ordered and paid for.
Business Response
Date: 12/17/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pressure booster pump through amazon the seller is UNBEATABLE SALE from ** after i purchased and received my pump i noticed it was similar but not the same i looked it up and found its half the price i paid for,! i over paid over $400 dollars after talking to amazon with their a-z guarantee they ddisnt help me not even a supervisor because they say it was a third party i ownnmy plumbing business and my customer was waiting for his pump he is not going to pay me for that cheap pump i want the difference whcih is about 400 dollars they have offered to send a return label and to return and wait for them to receive the item to refund me so i went to their reviews and their better business bureau as well, they have so many similar complaints as mine!!! they are scammers how are they still on amazon and on BBB! They have scammed so many people and i am not sending anythibg back because of the same reason they are scammers i have read what they will do once you try to return a pckage they will say it was damaged or evwn the packaging was damaged and wont refund you!! i want my money back this is not fair and they should be removed from doing business with anyone please call me i have beeen trying to resolve this since monday since i got it i dont want them to scam or steal from more people i would not do this to any of my customers i cant understand how they are in business and they havent been banned after so many complaints its so clear they try to scam everyone and whoever falls and doesnt complain im sure they keep their money they mislead you with what they offer on amazon and send something completely different i have all the pictures of what i ordered i paid and what i recieved i myself am part of the BBB with no complaints and will never have this kinds of complaints thats the reason i work for my money
Business Response
Date: 12/17/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: *******************.

Upon reviewing the order, I understand that you received the wrong item which is accepted by the seller as well.

And they emailed you with the resolution informing about return the item to get refund and seller sent you the return label through email.

As the seller is helping you with all the possible ways, I request you to use the label to return the item to get the refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has closed my account for no reason, I never placed an order and they wont refund me my gift card back that I was gifted for my birthday.
Business Response
Date: 01/11/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 12th January 2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 30, 2022, I placed Order # ***-8687962-2008252 with Amazon.It is now December 15th, and I do not have my order or a refund. I was promised a refund via their phone support two weeks ago. I just want my refund before I do a credit card charge back as my last resort.
Business Response
Date: 12/17/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and completely understand your disappointment with regards to refund for order#***-8687962-2008252.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the details, we see the item has not been received by us yet. We advise you to contact *** in order to pursue this matter further. They'll raise an investigation to intercept the package and help you further.

We shall be able to taken action, once the package is received and processed by the fulfillment center.

Thank you for your time and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/18/2022

Complaint: 18595975

I am rejecting this response because: It is amazon's responsibility to get the item to me. It's ok, I will do a charge back with my credit card.

Sincerely,

***************************
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called amazon.com to get resolution and compensation for an item that was listed as 14 K, and when receive the item and give it away as a birthday gift, oh was informed that was informed that it was not 14k but was 10k and all I would like is a discount
Business Response
Date: 12/27/2022
I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-114-3363125-0076208.

Based on the investigation done by the team, the team already sent email to your registered email on Saturday, December 3, 2022 at 9:27 AM (PST).

I request you to go through that email and follow the instructions so that the concern team can work on it.

From our end we can't take any action on it as the team has to work on it based on you information.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ORDERED SEVERAL ***** FOR MY GRANDKIDS ON DECEMBER 4TH THAT WERE SCHEDULE TO GO TO THE WRONG ADDRESS, i DID NOT FIND THIS OUT UNTIL IT SAID THAT ONE OF THE ***** HAD BEEN DELIVERED TO THE WRONG ADDRESS. i CALL AMAZONE ON 12-13-2022 FROM 5.13PM UNTIL AROUND 7.40PM. i SPOKE TO A MS ****** ****** ******** ****** ********* AND ******** THEY CANCEL MOST OF THE ***** AND TOLD ME i WOULD GET MY MONEY BACK TO ORDER THERE THINHS OR CHRISTMAS. HOWEVER I HAD TO CALL AGAIN ON 12-15-2022 AT 4.45PM SPOKE UNTIL 530PM TO ****** WHO TOLD ME THAT I WOULD NOT GET THE MONEY FOR THE SWEATSUIT EVEN AFTER ******** IN ESCALATION HAD TOLD ME I WOULD AND ****** TOLD ME THAT I WOULD NEED TO CALL **** TO GET ONE OF THE **** LONG STORY SHORT I SPENT $340.00 AND I HAVE ONLY RECEIVED $131.00 OF MY MONEY BACK AND MY GRANDKID HAVE NOT RECEIVED ANY OF THE ****** I SHOULD ONLY BE RESPONSIBLE FOR THE ONE **** COSTING $8.43 THAT WILL BE DELIVED IN JAN 2023 BECAUSE THAT IS THE ONLY **** THAT IS GOING TO THE CORRECT ADDRESS. AND I SHOULD BE ABLE TO GET THE REMAINDER OF MY MONEY. BECAUSE ALL ***** WERE PREVIOUSLY CANCELLED.
Business Response
Date: 12/20/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: *******************.

Upon reviewing the order details based on investigation team, as

item 1:- Men's Casual Tracksuit Hooded Full Zip Elastic Waistband Sweatsuit Set

and

item 2:-Shure SV100-W Multipurpose Cardioid Dynamic Vocal Microphone with On/Off Switch and 15' XLR-to-1/4" Cable

both the items are marked as delivered to you. Amazon is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

For the rest of the items, as they are marked as cancelled and returning to seller. The refund for the items will be processed automatically once the return process is completed.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com

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