Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,608 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 12, 2022, I ordered a Danco portable handheld sprayer from Amazon.com. To my surprise and horror, upon opening the package, I read a warning on the package, that the Danco Sprayer is made with materials that contain ************************* I immediately chatted with an Amazon Rep about this matter, and was told that I would be given a Gift Card to compensate me for this matter. So, naturally, I understood that the Gift Card would be in the full amount of the $13.28 I paid for this Danco Cancer-Causing Sprayer. But, sadly, Amazon only gave me a $5.29 partial refund for this Danco Cancer-Causing Sprayer. This is totally unacceptable. So, in summary, I returned the Sprayer to Amazon.com, and the Amazon Corporation Stole my money for a Danco Cancer-Causing Sprayer that Amazon should NOT be Selling to its loyal customers, such as myself, in the first place. Shame on Amazon for endangering its customers' lives in this manner, and double-shame on Amazon for only giving me a partial refund. The only resolution I will accept is for Amazon to issue me a Gift Card (worth at least $20) to compensate me for this miserable purchase. Thank you very much, in advance, to the BBB team for helping me to resolve this issue with Amazon.
Business Response
Date: 12/17/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and completely understand your disappointment with regards to order#***-7790793-1494654.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

At this moment we are unable to issue $20 credit, however I've issued a remaining amount of refund for $7.99 in gift card, which shall be credited within 24 hours.

You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/17/2022

Complaint: 18597062

I am rejecting this response because: Amazon's $7.99 refund was accompanied by a bad-faith statement that the $7.99 refund was a 'goodwill' refund when, in fact, it is legally my right to receive this refund because Amazon received the Sprayer. So, basically, if it were up to Amazon, they would have kept my money (i.e., stolen my money) even though AMAZON received the Danco Sprayer (which CAUSES CANCER), and which AMAZON should NOT BE SELLING in the FIRST PLACE). So, NOT ONLY is AMAZON SELLING CANCER-CAUSING PRODUCTS, which CLEARLY PROVES AMAZON DOESN'T GIVE A **** ABOUT ITS CUSTOMERS' HEALTH, BUT ALSO AMAZON IS ALSO VERY OKAY WITH STEALING ITS CUSTOMERS' MONEY DESPITE RECEIVING (AND KEEPING) THE **** THAT WAS RETURNED. FOR THIS REASON, I WILL BE WRITING OTHER COMPLAINTS ABOUT AMAZON (PER THE ***** OF THIS CASE) ON OTHER WEBSITE SO THE PUBLIC WILL NOT BE SCAMMED BY AMAZON IN THE FUTURE. IN SUMMARY, THE $7.99 REFUND, which I LEGALLY & RIGHTFULLY DESERVE, IS THE **** MINIMUM THAT AMAZON COULD HAVE DONE TO RESOLVE THIS MATTER. ALSO, IN SUMMARY, AMAZON SHOULD REALIZE THAT CUSTOMERS COULD *** THE COMPANY FOR SELLING ****S THAT ARE KNOWN TO CAUSE CANCER. SHAME ON AMAZON FOR NOT GIVING A **** ABOUT ITS CUSTOMERS, & THEN SUBMITING A VERY LAME RESPONSE, THAT AMAZON IS GIVING ME THE REFUND AS A GESTURE OF 'GOODWILL'. SHAME, SHAME, SHAME, ON AMAZON. I WILL ALSO WRITE A LETTER TO AMAZON'S CEOS REGARDING THIS MATTER, AS THEIR EMPLOYEES DON'T KNOW THE MEANING OF PROVIDING TOP-NOTCH CUSTOMER SERVICE.
HOWEVER, I DO WISH TO THANK THE BETTER BUSINESS BUREAU FOR HELPING ME RECEIVE THE $7.99 REFUND. You have done a wonderful job on your end. So, many thanks to you for your efforts, and I do hope the BBB will keep this BBB file on record, so that other customers will be enlightened as to AMAZON'S UGLY SALES & RETURN POLICIES. Thank you again so very much for your help with this.

Best regards,

Inas El-sabban
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better BBB and Amzaon Teams: My Your Merchant Token: AV58X1HMQLUAS Registered Email Address on Seller Central: ********************* My account was deactivated months back due to a link with an account and I was a Partner on that but resigned way back from the **** I submitted all legal documents and did multiple appeals but nothing is working even called dozens of times on Account Health teams.I request to please review the appeals and supporting documents and activate my selling privileges. I confirm I do know the accused account: Shopintell *************I was in Partnership as of April 1, 2021, Amazon Business and the director of Shopintell *************Please find attached Amazon Partnership Agreement with ************************ (1. Shopintell - Amazon Partnership Agreement).I Resigned as a director from Shopintell ************* on January 30, 2022. Please find attached my Resignation, Release and Indemnity (2. Eghiethamhe - Shopintell - Resignation, Release and Indemnity - January 30, 2022). Please also find attached the Partnership Termination Agreement as of January 30, 2022.(3. Eghiethamhe -Amazon Partnership Termination Agreement). I am also attaching my personal picture ID and the Personal ID Picture of 2nd director for DKRX Limited as:********** Picture ID - Eghiethamhe ii. ****** - Picture ID 6. DKRX Limited - Incorporation-Constitution I request you to please review my documents, and activate my selling privileges.Thanks!DKRX LIMITED "Eghiethamhe Akhigbe"Attachments 1. Shopintell - Amazon Partnership Agreement. 2. Eghiethamhe - Shopintell - Resignation, Release and Indemnity - January 30, 2022). 3. Eghiethamhe -Amazon Partnership Termination Agreement 4. Scanned Picture ID Eghiethamhe 5. ****** - Picture ID 6. DKRX Limited - Incorporation-Constitution
Business Response
Date: 12/27/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 12/27/2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/28/2022

Complaint: 18597066

I am rejecting this response because: I received same autogenerated response and upon calling Account Health, they told their is no annotation by performance team.

I request you to please let me know what other information do you need or any further documents from my side.

I request to please reinstate my selling previlages.

Sincerely,

Akhigbe Eghiethamhe
Business Response
Date: 01/13/2023

Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 13 January 2023.

Sincerely,
Amazon - Seller Performance.

Best regards,
Amazon.comTell us why here...
Customer Answer
Date: 01/25/2023

Complaint: 18597066

I am rejecting this response because despite providing all necessary documentation to prove that I am not the owner of the accused business, my account remains deactivated.

This is an unfair practice and demonstrates a monopoly in e-commerce, where only large businesses can use Amazon.

I believed the Better Business Bureau would be able to review and resolve the case, but now I have no choice but to take this to the ************************ and pursue legal action.

Sincerely,

Akhigbe Eghiethamhe
Initial Complaint
Date:12/15/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been consistently deceitful in regard to their Prime membership. The entire sole reason that I subscribe and pay their annual subscription fee is to receive the benefits of their 2-day shipping. All their other "perks" or "benefits" are insignificant to me. Recently, they've changed the terms of contract to say that their 2-day shipping benefit only applies to when the product leaves the warehouse. This company has repeatedly changed the verbiage of their terms of contract numerous times. I have been a member for years and 2-day shipping used to mean the consumer would receive the product 2 days after the order was place. 2 days- business days or not. They tried to change the terms of contract before, stating 2 days meant 2 business days and did not include weekends. Now they are doing it again with the "leaves the warehouse" nonsense. I live 10 miles away from a major distribution center. There is no good reason why, when I order items on December 12th, that they take 3 days (December 15th) before they leave the warehouse. And then now, suddenly, the 2-day shipping begins. All the while, the cost of membership increases year to year. This is an absolute violation of their terms of service. Given the option, I would gladly drive the 10 miles to their ********** facility to retrieve my items. What in the fresh h*** are they doing with them for 3 days before they ship them out?! I'm no longer buying the "staffing shortage" excuse. I'm a nurse at a hospital. Try me again with that excuse. There is certainly no shortage of people in the world. Unemployment is done paying out. Inflation is at an all-time high. You can't tell me people are just choosing not to work. And take a look at this company's profits this year. Their excuses fall on deaf ears. Give me a break! Either give me the service I pay for and have come to expect or give me my money back!!!
Business Response
Date: 12/17/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. First of all, please accept my sincere apologies for the inconvenience caused to you thus far. I do understand how frustrating this must have been to you, being a prime member you expect the item to be delivered with two day shipping and the same is not achieved once the order is confirmed.

I'd love to help, however, I wasn't able to find the orders. If you could help us with the order IDs, which were delayed we can look into it and help you further.

You can look up your orders online through Your Account (www.amazon.com/your-account).

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
WHERE ARE MY $100 worth of products! 3 days consecutive that my packages didnt arrive!!!!! You **** Amazon you are just like ****
Business Response
Date: 12/17/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint I see that you are referring to the Order ID: ******************* regarding delivery issue.

As per the order tracking details we can see that the order marked as delivered on Friday, December 16.

I request you to check your surroundings, however the maximum time to wait for the package is Tuesday, December 20, 2022 at 7:00:00 PM Eastern Standard Time, if the order not received by you within that time.

I request you to get back to us so that we can check for available options.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not received the item and the item has been marked as delivered. This apartment complex does not have a mailroom. I need Amazon to finish the job or provide me with a full refund! It is not fair that Ive agree to purchase this product via the cost of Prime shipping and have not received what was expected in exchange.
Business Response
Date: 12/17/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account (www.amazon.com/your-account).

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an ipnone13Pro mobile phone on Amazon at 21:23 PM on December 7th, but Amazon delivered the package to my store at 9:31 am on December 8th and left it. As a result, my package was lost and my phone worth **** dollars was stolen. When I bought the mobile phone, I have made a note that it should be delivered between 11:30 am and 11 PM, but now Amazon shirks its responsibility without any communication with me and refuses to refund. Amazon has asked me to report my case and sent the report number to Amazon, but no result has been obtained so far.Police report registration number #***********
Customer Answer
Date: 12/20/2022

Complaint: 18596965

I am rejecting this response because:

Amazon has no plan to refund me, so it requires me to provide the police report or the link to the report. I have already provided the registration number of the report to Amazon, but the police require me to provide the **** code of the lost iPhone, but Amazon cannot provide it to me, so it requires me to provide the police report before 2023 on January 23 to refund me. Amazon did not deliver the package as required, which led to the loss of the package. Now it shirks its responsibility, which leads to my loss.

****************************

Here is the link of the lost package, you can have a look, the valuables did not contact me, left the package in the street at the door, such a big multinational company I really did not expect to do so.

Business Response
Date: 12/20/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: *******************.

Upon checking with the investigation team, the team already sent you an email on Friday, December 16, 2022 at 10:58 AM (PST) requesting you to follow the instructions, so that the team will get the complete information and take action on it.

I request you to check that email and follow the steps to get the resolution.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Business Response
Date: 01/03/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: *******************.

As I informed earlier, the team already sent you an email on Friday, December 16, 2022 at 10:58 AM (PST) requesting you to follow the instructions.

From our end we don't have any option to take action manually, the concern team can only take action on this.

I request you to check that email and follow the steps to get the resolution.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased a motherboard which I have returned and Amazon issued a refund that I never received to my card. Also now Amazon say that the refund was action to a gift card which is also not true. So I am left with no refund and no gift card.
Business Response
Date: 12/23/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:- 112-3103793-5293802.

Upon working with the team, the refund of $175.58 is added to your account gift card balance which is ready to use now.

The current gift card balance on your account is $175.58. You can view your balance and usage history in Your Account here:

*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 12/24/2022

Complaint: 18596953

I am rejecting this response because:

Its really frustrating as this was my last conversation with Amazon customer support which part of the complain was that I got the money as a Gift card which my original payment was
via credit card. I am not sure why you keep sending the payment to Gift card. I paid with my money!
Please refund my money as I paid for the product with money.
I have nothing to do with Gift card as I live in ****** not in the U.S
Thanks

Sincerely,

*******************
Business Response
Date: 01/10/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:- 112-3103793-5293802.

As per your request the refund of AUD ****** which was issued to gift card was removed and issued back to your original payment method.

I request you to check on your bank/card statement as it will be reflected on the statement.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-9827971-3213030, the package with Hallmark Tree of Life Hanukkah Wrapping Paper with Cutlines on Reverse (3 Rolls: 120 Sq. Ft. Total) Blue and Gold Star of *****, Menorahs, Candles, Dreidels for $16.90 was shipped with ***** The inner package was opened and retaped, tubes were smashed. Outer box was intact.I need the paper for hanukkah and the replacement won't make it in time. Please refund half of the purchase price and I will keep the damaged item. Thank you.
Business Response
Date: 12/17/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and completely understand your disappointment with regards to order#***-9827971-3213030.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

To help you with it, I've issued a partial refund on the order for $10 to your original payment mode, it shall be credited within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-9827971-3213030

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My brother purchased me an iPad Pro from Amazon. I attempted to return the iPad to Apple who informed me since the purchase was made on Amazon it had to be returned to them. I notified Amazon and they stated that due to the price/value of the product it needed to be picked up by a *** driver. First they failed to give me a tracking number to contact *** with. After i called them back and complained that the *** driver randomly showed up to my house without any forewarning or coordination Amazon gave me a tracking number. Then after being told the *** driver will show up sometime between the morning hours and 7pm and wont notify me in advance i contacted Amazon because I work in a hospital and cant simply be home whenever it suits *** to drop by. I was told by Amazon that there was nothing they can do this was the only way to return the item and they were unwilling to assist me in finding alternative return methods. I attempted to take the package to *** and was rejected because apparently the *** driver that shows up when convenient for them has some kind of return slip that needs to be affixed to the package. I called Amazon back requesting an alternative and they stated that they could not help me. So they are perfectly willing to take over $1000 of my money but when the product needs to be returned they basically make it all but impossible for someone who doesnt squat at home all day long to return packages. Additionally, its not like the *** drivers come on subsequent days I.E, Monday then Tuesday then Wednesday. Ive had this package for 12 days now and *** has shown up twice (I have a ring camera so I can track who comes and goes). Its utterly unacceptable for Amazon to take my money, give me ****************************************************************************************** from returning the item and getting my money back. Worse of all when you contact them they tell you theres nothing they can do despite them the product being theirs
Business Response
Date: 12/17/2022
Hello,
I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and completely understand your disappointment with regards to return for order#***-4020349-2651444.
It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.
Upon checking the details we see pickup is the only option available for return. However, as you've mentioned that pickup is not feasible due to working hours, we can try scheduling a pickup to your work location.
If you are comfortable with pickup to your work location, we request you to add the work address in the account from which the order was placed and confirm it by replying to this to email, so that we can proceed further.
We appreciate your time and patience in these regards.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is refusing to refund me for merchandise delivered to the incorrect address.
Business Response
Date: 12/27/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:- 114-4913305-9057801.

Based on the investigation done by the team, the team already sent email to your registered email on Thursday, December 15, 2022 at 5:22 PM (PST).

I request you to go through that email and follow the instructions so that the concern team can work on it.

From our end we can't take any action on it as the team has to work on it based on you information.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/27/2022

Complaint: 18596969

I am rejecting this response because: I never got the package. Your delivery driver delivered it to the wrong address. It's not my job to try to track down a package that was never delivered. Amazon literally just gave my package away.

Sincerely,

***********************

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