Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,608 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/16/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB and Amazon,The Amazon Seller Performance Team states that I repeatedly violated Amazon Drop Shipping policy. However, I've analyzed all Performance Notifications, my email box, and I didn't find any messages about such violations before. I've attached a Plan of action addressing the issue. It's my FIRST violation of this policy. I guess it's not so severe to permanently deactivate my account without a chance for reinstatement. Please, review my situation. I promise such a problem will never occur again.
Business Response
Date: 12/18/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Initial Complaint
Date:12/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of boots from Amazon. When I received the boots, they did not fit, so I called customer service and informed them I wanted a refund. I was told that someone would call me the next day to pick them up at my home. That never happened. During the call, the agent asked if I wanted. It returned to the original payment method or put on a gift card. I specifically told her I wanted it returned to the original payment which was on my debit card. I did not want a gift card. A refund was issued to a gift card. I never received a phone call for the item to be picked up and I made it clear I wanted it returned in the original method, and the agent did nothing. I asked her to do. She did just the opposite. I am asking that this situation be corrected and my purchase be restored to my debit card immediately. Thank you for your help in this matter.
Business Response
Date: 12/17/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. However, I'm unable to determine the order number you are referring to.

Please confirm the order number so that we can review the issue and assist you further.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:12/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER #***-4824061-4784260 REQUESTING A REFUND FOR SMART DIMMER SWITCH FROM ORDER #***-4824061-4784260
Business Response
Date: 12/17/2022
Hello ******,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know about the problem you've had with your Smart Dimmer Switch purchased in the order #***-4824061-4784260.

We understand that you've already disposed of the item. We wont be able to provide a replacement or refund for this order unless we receive the item back.

If you'd like to return a qualifying item in the future, you can create your own return label by visiting our ******************** (http://www.amazon.com/returns). Our ******************** will guide you through our full return policy and assist you with detailed instructions to create your own personalized return label.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER #***-4565272-1742647 REQUESTING A FULL REFUND FOR ORDER #***-4565272-1742647
Business Response
Date: 12/17/2022
Hello ******,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you want to get the item purchased in the order #***-4565272-1742647 to be refunded. I'm sorry for any inconvenience caused with the item.

As a return is required for us to refund the item, If you'd like to return the item, you can create your own return label by visiting our ******************** (http://www.amazon.com/returns). Our ******************** will guide you through our full return policy and assist you with detailed instructions to create your own personalized return label.

Without the original item is returned and return processed at our returns center, we won't be able to refund the item.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Business Response
Date: 01/19/2023
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the order #***-4565272-1742647

Please find below the email sent by our specialist team:

"Our ****************** advised us that they received nothing in the package. We confirmed the Dekala Weather Clock 3-Day Weather Forecast Weather Station Wireless Indoor Outdoor Thermometer Hygrometer Home Temperature Monitor Remote WiFi Temper from order #***-4565272-1742647 was in the box given to AMZN_US at the time it left our fulfillment center.
We cannot issue a refund for this order until we receive the correct item. Please return the correct item to us by February 1, 2023 if you would like a refund."

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Abhishek
Amazon.com
***********************************
Initial Complaint
Date:12/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I am the owner of the HomelyHouse account on Amazon (*******************).I got a Dropshipping Policy violation. I appealed it but Amazon seller performance team still rejected my appeal.Amazon automatically rejects my appeal without any reason. I will attach my appeal in the files.In the Appeal button for this violation in the Account Health section, I was asked to provide the root cause of the problem and agree with a number of statements that Amazon suggested. (Screenshot of the Appeal button, I am attaching).I did everything that I was asked for. But Amazon flatly refused to reactivate my seller fulfilled offers. I was completely misled. I was given false hopes for a solution to my problem.After the first negative response from Amazon, I sent a plan of action.The answer came within the first hour. How was the support able to check my appeal so quickly? It feels like no one even read my plan of action.Due to the fact that I have lost all hope of getting a clear answer from support, I turn to you. Please, review my Plan of Action and reinstate my seller-fulfilled offers. I totally admit my mistake but I ask for reinstatement.
Business Response
Date: 12/18/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Customer Answer
Date: 12/22/2022

Complaint: 18597470

I am rejecting this response because:Amazon support provided instructions on reactivating my seller-fulfill privileges in the notification I received. It stated that I must provide evidence or examples demonstrating that my account complies with the Drop Shipping policy.
I did everything I was asked to do and provided a step-by-******************* demonstrating that my account complies with the Drop Shipping policy. But I still get the feeling that no one reads my appeals.

Amazon, on December 18, alerted me that my account was deactivated. When I called Amazon on December 19 (approximately at 06:55 a.m. - 07:00 a.m. ******* time zone), support answered that this notification concerned my seller-fulfill offers and my account was not deactivated. You can check the notification text about account deactivation and call recording through the Amazon internal system.

I got a block for dropshipping by mistake and other notifications due to some strange technical failure related to my account.

Please review my appeal again and reactivate my seller-fulfill privileges.
Sincerely,

Andrii ************
Initial Complaint
Date:12/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order on 11/24/22 for a queen size and king size mattress protector, only ***** was received. Ordered replacement king on 12/2. Contacted Amazon and was offered refund. Agent disconnected before finishing process. I contacted them a second time and was transferred to two different agents before asking to speak to a supervisor. The supervisor was extremely rude, disrespectful and unprofessional. He accused me of lying, told me to shop elsewhere and refused to provide me with the process to file a service complaint. ****** continued to talk down to me and tell me that I provided information I did not. At point he even told me that I said I received an empty box which I did not and when I told him I did not say that he became even more rude and condescending.
Business Response
Date: 12/17/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the bad experience you had with us. This is definitely not what we ever want our customer to go through. I've shared the feedback with our team to get this checked and avoid it happening again.

Regarding the missing order, I can see our team have investigated this issue and based on the results, we are unable to refund/replace the order.

I understand this is disappointing however I'm sorry, based on the outcome of investigation, we are unable to take any action on this issue. Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/18/2022

Complaint: 18597417

I am rejecting this response because:
I am a loyal Prime member who spends hundreds if not thousands of dollars with Amazon annually and have never had any issues prior to this when it comes to resolving issues. I don't care what their label weight said, it was not correct and the item was not received. I would like a refund for the non-received item as well as my Prime membership. I will also be returning all purchased items and cancelling any subscriptions

Sincerely,

***********************
Initial Complaint
Date:12/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon lost my Black Friday order items. They don't want send out a replacement.They want to issue a refund. Then I should reorder the items for the now regular Higher Price!!They don't want to honor the original price I paid for the items.Never mind offering me a courtesy discount for the hardships of not receiving my items.I spoke with numerous representatives and managers based out of ***************. It's like speaking to pre-programmed Robots.Most don't read or communicate English well. They read off a script. Actually when they can't articulate, they just hang. By simply telling me they're going to hang up on you!Very frustrating experience. P.S. and it's not the first time I'm thinking... maybe Amazon does this on purpose! To make believe the items were shipped out, then mysteriously get lost, not notify me, keep my hopes up by the stating my items are arriving late, not issuing replacement items even though they are currently in stock. All for the purpose of forcing me to order the items again at regular prices. (I'm sure if the items depreciated in value they would offer me a replacement). Or better yet, Amazon is acting like a bank. Unethically holding on to my money. Hoping that I would not realize that I didn't receive my order. Essentially, they're borrowing money interest-free ! I'm requesting from Amazon to send out replacement items - With compensation.Thank you BBB for helping me out!
Business Response
Date: 12/27/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: *******************.

Based on the investigation done by the team, the team already sent email to your registered email on Thursday, December 15, 2022 at 8:50 PM (PST).

I request you to go through that email and follow the instructions so that the concern team can work on it.

From our end we can't take any action on it as the team has to work on it based on you information.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/03/2023

Complaint: 18597241

I am rejecting this response because:

The case has not been resolved!
I still have not received the items that I ordered.

I reached out to Amazon.com numerous times for a resolution. That is, to send me a replacement of the items at No Extra Charge!

What Amazon deceitfully wants to do. Is to issue a refund.
Then I should go ahead and reorder the items at the Now Higher Price!
The items were bought on the Black Friday Sale. The items cost now about $200 more!

Attached is a email from Amazon dating December 16th.
It states that I can reach out to the carrier. The email doesn't specify who that carrier is. However based upon the tracking, it seems that the Amazon carrier is supposed to transfer over to the ************* *************** Upon reaching out to the ***** they said they never received the package from Amazon.
USPS
Tracking ID: **********************

---------- Forwarded message ---------
From: <*********************************>
Date: Thu, Dec 15, 2022, 11:50 PM
Subject: Your Amazon.com Inquiry
To: <********************>

Your Account
Amazon.com

Message From Customer Service

Hello ****,

I'm sorry that your package didn't arrive. We show that your package is being held at the carrier facility. Please contact the carrier for more information. In most cases, if you chose not to contact the carrier, or the carrier is unsuccessful in delivering your package after 5 days, it will be returned to Amazon.

Once the item has been successfully returned and processed at our *************** you will receive an email confirming the return and refund. In most cases, once a refund has been submitted, your bank will post it to your account within 3-5 business days.

If you haven't been issued a refund after 30 days, we recommend that you reach out to the carrier.

Thank you for your understanding.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,
************
Amazon.com

Thank you for your inquiry. Did I solve your problem?
Yes No

Your feedback is helping us build Earth's Most Customer-Centric Company.

Business Response
Date: 01/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: *******************. I regret we've been unable to address your concerns to your satisfaction

But the investigation done by the team which requires your support with additional information.

The team already sent email to your registered email on Thursday, December 15, 2022 at 8:50 PM (PST).

I request you to go through that email and follow the instructions so that the concern team can work on it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 01/17/2023

Complaint: 18597241

I am rejecting this response because:
II haven't received the items I ordered! The attached email was that original response from Amazon. It's like an ********** response. The email States that I shall reach out to the carrier. however it doesn't State who the carrier is. So I looked at the tracking , seems like the Amazon carrier was supposed to transfer it to the ************* **************** I reached out to the USPS and a person told me that they never received the package from Amazony,

*******************
Business Response
Date: 02/10/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We have researched this matter and confirmed that the item APC *** 1500VA Sine Wave *** Battery Backup, BR1500MS2 ******************** Supply, AVR, 10 Outlets, (2) USB Charger Ports was successfully delivered to your address on 10 Dec 2022 via Amazon logistic. However,we see you had initaited a dispute on both the shipments.
A refund of USD ****** has already been issued to your account as a result of the dispute.The only refund that is due is for the remaining amount of ***** for the item NOCO Boost X GBX75 2500A 12V UltraSafe Portable Lithium Jump Starter, Car Battery Booster Pack, USB-C Powerbank Charger, and Jumper Cables for up to 8.5-Liter Gas and 6.5-Liter Diesel Engines.No further refund is due.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 02/20/2023

Complaint: 18597241

I am rejecting this response because: I did not receive the items I ordered. I do not want a refund. I want to have the items that I bought on sale back in November. I do not to pay the current price which is a few hundred dollars more. Why don't you honor that. First you combine two of my orders. Then they get lost by the Amazon delivery service. Falsely claiming that the ************* ************** lost it. And now it's months later and I still don't have my items. A total disgrace. Just awful customer service. What a shame

Sincerely,

*******************
Initial Complaint
Date:12/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 24, 2022 I bought Detroit Axle wheel bearings on amazon.com for $106.04 but they arrived damaged. I disputed the charge when neither Amazon or ******* Axle stood behind the warranty. Amazon gave my bank a response that they would return the items for credit but as of today they have still refused.
Business Response
Date: 12/17/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund. I'm sorry for the inconvenience caused.

Based on your recent contact with our support team, I see you have mentioned that you have already closed the account where that order and charges exists. Since the account is closed, we have no records of that purchase available now.

In this case, I request you to please contact the card issuing bank for any further help. Once an account is closed on account, all the records are permanently deleted and can not be restored/viewed. I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 12/17/2022

Complaint: 18597293

I am rejecting this response because:

I filed a dispute with **** through ********** but Amazon responded with the transaction details and the dispute was closed by **** and cannot be reopened.

The fact is I have purchased auto parts in the past through Amazon and they are refusing to honor the warranty because I no longer want to pay for the Amazon Prime service. I have passed that information along to the manufacturer as well.

Amazon shipped a defective product to me and I made contact on two occasions prior to closing the Prime account.

Sincerely,

*****************************
Initial Complaint
Date:12/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Amazon prime account. My shipments consistently take more than two days. My orders will spend weeks pending, missing their delivery dates. When I contact Amazon about the pending deliveries I am told the items are not available and I will need to with wait or cancel my order. I would understand if it happens every now and then, but this is happening regularly. I am not receiving the services I am paying for with my prime membership. Amazon will not offer me a refund for my membership, or fix the issues that were they are falling short.
Business Response
Date: 12/17/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your recent order delays. Beings a valuable prime customer I agree that you expect faster delivery.

We pride ourselves in being the worlds most customer-centric company. Regrettably, sometimes our service couldnt meet our high standards in this instance.

We are taking highest possible measures to make sure the packages are delivered to the customers in time. However, due to unforeseen reasons we are still experiencing some issues delivering the items.

I'll take this as feedback and forward it to concern team for their reference and make sure action will be taken upon it.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/17/2022

Complaint: 18597172

I am rejecting this response because: I have tried to resolve this issue in the past and have not had any improvement. Taking this complaint as feedback without a plan to fix the issues are unacceptable. I need a director plan of action to resolve this issue. Amazon prime system is broken and as a customer I want to know how this will be fixed in the future.

Sincerely,

*******************
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the item for order number 112-7511199-5059444 on 12/09/22 at 2:38pm at the *** #****. *** gave me receipt with a tracking/reference number of D8sk7mjcrrma. Today is 12/15/22 I have made numerous calls and chats to Amazon asking about my refund of $14.81. Multiple agents have told me Id have my refund in 5-7 days and confirmed that item had been picked up from *** and that it was a glitch on my side ( because its not showing its been dropped off still at *** ) but today the agent ******** told me I needed to drop the item off I said I already dropped the item at *** and I have receipt. She still insisted I do this. I asked to speak to a supervisor and she said they dont transfer people to supervisors and that she would handle the call I had to insist multiple times to speak to a supervisor before she finally said she would have someone call me. I would like Amazon to please refund me immediately back to Amazon account balance for the item I already returned back via ***. I have uploaded my receipt *** gave me for reference.
Business Response
Date: 12/17/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint I see that you are referring to the Order ID: ******************* regarding return related issue.

After reviewing the order details, We can see there is no return tracking available. And no where it shows that return is started.

I request you to check the tracking on *** official website and contact *** to get update it.

The refund will be processed automatically once the item marked as received at fulfillment center. As there is no return tracking we can't process any refund. Please contact *** team to get the complete information.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/17/2022

Complaint: 18597160

I am rejecting this response because: I submitted proof I dropped off the package at **** If *** lost package thats my fault and I still deserve my refund. I contacted *** today at 10:55am 12/17/22 and they said to contact the shipper with the tracker number d8sk7mjcrrma thats what populated from the ** code. I suggested *** review the cameras they said they dont do that and to contact Amazon Im tired of getting the run around I sumbbited my proof of receipt that I dropped off the item at *** please refund for the item Amazon

Sincerely,

Little *******************

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