Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59,426 total complaints in the last 3 years.
- 21,601 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/15/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had placed two orders on amazon.com on October 7th and October 11th, for a **** Laptop and an ASUS Laptop. But due to some unforeseen circumstances I had to return both the items. The items were picked up by *** which was arranged by Amazon on October 24th. The return tracking ID are **************************************** Even after numerous attempts to contact Amazon and even after sending the return receipt given by ***, the refund has't been issued with today (12/15/2022) marking completion of 52 days from the date the items were sent back. Being a loyal customer of ********************** for so many years, this is not the kind of service I expect. I've never had such problems in the past, but if Amazon continues to treat their loyal customers like this they're gonna end up losing all of them.Business Response
Date: 12/15/2022
Hello,
I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I understand your concern regarding the refund for the returned orders.
Based on the return tracking details, the items you have returned are not received by us instead it shows it was returning back to your address. This is the reason the refunds are not yet issued. I request you to please call the carrier to get the details.
We can issue the refunds on your account after a successful return of the orders at our return center. Thank you for your understanding and patience.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to seeing you again soon.Regards,
********
Amazon.com
*****************************Customer Answer
Date: 12/15/2022
Complaint: 18577036
I am rejecting this response because:The package is not being returned to me. The returning to sender update came on October 19 due to failed package pickup. But the items were successfully picked up on October 24th and were on the way and have also been delivered to your warehouse as per **** But *** is unable to update the tracking status to Delivered for some reason. I have also sent the return receipt indicating the date (24th October 2022) multiple times and have attached it again. The items have been sent from my side and haven't been returned to me nor are being returned to me. Please issue the refund as soon as possible, as it's already been 52 days and items from both orders have been delivered to your warehouse.
Sincerely,
*************************Initial Complaint
Date:12/15/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The whole process is a nightmare for me. I have great respect for Amazon, most orders are delivered on time and come with great quality. But this one is exceptional and it is horrible. First, they delivered late and changed the delivery date multiple times. Since the item is over 500 they require someone to sign. I wait for whole day and even at 11 they said still be delivered today, then they change to the next daythen the next day they just drop it in front of my porch without signingon the website it shows something else but not my name was signedI believe that is term called fraud by **** am not trying to make a scene, just let go. Till the end I just want to get the phone as Christmas present for my mom. However, the phone itself is somehow defective, it is unable to receive any calls but able to make calls. I have to go to Apple Store and try to let the technician to do the test. At the meantime, I was wondering why am I doing this regardless I have to go to the Apple StoreAfter several tests, they was unable analyze the problem, would like to replace a new one if it was purchased from Apple which is notafter I requested the for return or replacement, the only option is refundI request on the 2nd, and I cant drop off this item and must have someone to pickup. I have no idea why this happened because the *** guy picked up at 6th dont even check if the box is empty or not. But the *** did delivered on the 7th that is faster than I expected. Today is 14th, and I still havent got any updates regarding my refund status. Usually I get most of my refund from Amazon is almost some day after I drop off the package. Im very disappointed for this particular order, the whole experience is awful. I would like to recommend if you need to purchase just essential supplies, Amazon is your best option. But when it comes to products over 500, you really need to think about itBusiness Response
Date: 12/23/2022
Hello *****,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.
As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:
**************************************************************************
If you don't hear from our ************** by January 4, 2022, please write back so we can find out what happened.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
*****************************Initial Complaint
Date:12/15/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon sent me damaged dog food cans I called them and 3 hung up unwilling to refund or take item back I sent photos of container and damaged cans but Amazon claims that they need the box that they shipped it in too witch o threw in the trash like any normal person does. Mind I emailed photos of the can and the cans container the cans container even had amazons information on it with a Orde number customer number and all sorts of information but the photos were not enough proof tat they are my damaged goods as I need the box with the tracking on it and my address yeah makes perfect sense. Their customer service over the years has gotten worst. Over seasBusiness Response
Date: 12/22/2022
Hello ******,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
I've issued a full refund for the dog food order. You will see the refund in 5 business days.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
*****************************Customer Answer
Date: 01/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:12/15/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Ordered 2 Items Dec09.2022. Both items were to be delivered on Dec11.2022. I Paid 39 Dollars for a Avima Baby Bottle Set and even though it was marked as delivered it was not delivered and i have ring doorbell proof that my item was not delivered. Amazon is refusing to refund or take accountability for an Amazon Delivery man messing up my order and is basically trying to scam me. I have been calling for days trying to get this resolved and they refuse to help me and they are hanging up in my face.Business Response
Date: 12/18/2022
Hello Emani,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
I've issued a full refund for the shipment in the amount of $34.49. You will see the refund in 5 business days.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
*****************************Initial Complaint
Date:12/15/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a MacBook(Order# ***-0038482-5917024) on August 31, 2022 and returned it on Sep 17th. Now it's Dec 15th, it's been 3 months and amazon still didn't send me refund because they said they didn't get the returned item. I have did everything a customer should do, sent back the item. (tracking: 1Z55AY222603269922). If Amazon has problem receiving the package that the Amazon's problem but not the customer's problem. I have contact customer ******************** several times but the answer is the same, if they didn't state that they receive that, I will just have to wait FOREVER and can't get my money back. I have finished the buyer's responsibility and Amazon did nothing to solve the problem, they just stole my money ($1611.43).Business Response
Date: 12/26/2022
Hello *******,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
I've checked and see that the tracking doesn't show its delivered to Amazon. I would request you to please file a claim for the lost order with the *** so that they can help you further.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
*****************************Initial Complaint
Date:12/15/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/6/22, I made several purchases from Amazon.com and these were mainly for my daughter's upcoming birthday. Upon checking my back account, the charges looked fine and reflected the purchases I'd made. Then, on 12/12/2022, I went to buy dinner and took the same card used for those purchases only to have the card declined due to insufficient funds! When I checked, where there should have only been 1 charge from Amazon.com for $207.42, there was that charge pending, another charge pending from them for $207.38 AND another charge from them that had posted on 12/09/2022 for $207.38. ($622.18 total from my available funds). I contacted my bank and was told Amazon needed to cancel the invalid authorizations in order for them to be removed. I then spent over 2 hours and several transfers w/Amazon's customer support until someone could finally explain that due to a 4 drop in the tax AFTER purchase, the original authorization was cancelled, however my bank still did not show it as cancelled and couldn't remove it. It FINALLY fell off today, but the second one that's pending is STILL there (screenshot uploaded) and again I'm told Amazon hasn't invalidated it so it will remain pending until they do so. In the meantime, 2 other orders for 2 items shipped and billed to that card were declined since the other charges were still pending, and they billed a different card on file that put me too close to my credit limit. I again called and requested they cancel the pending authorization and was hung up on and had those other 2 orders cancelled by the associate out of spite, I could only assume because she was tired of dealing with me. Amazon's 'apology' for that was to issue a credit for $40 so I could reorder those, but that credit doesn't actually apply to those items because they aren't proprietary and they refuse to issue a gift card/credit to cover the reorder as promised nor accept responsibility for the charge STILL pending!Business Response
Date: 12/17/2022
Hello *****,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order authorizations.
Firstly, I've issued $40.00 Gift card to your account. You will see it in the gift card added to our balance.
The authorizations will be dropped by the bank when not claimed. You can check with the bank so that they can help you further.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
*****************************Customer Answer
Date: 01/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/15/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 10, 2022, I ordered an item from Amazon that their website advertised had GUARANTEED delivery not later than December 11, 2022 by 10pm. Not only has it not been delivered, it hasnt even been shipped, and Amazon is refusing to cancel the order, holding the $70.00 I paid hostage until it maybe eventually someday arrivesBusiness Response
Date: 12/18/2022
Hello ***********,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
I've checked and see that your order for Doorbell is already delivered. If you still have issues, please let us know so that we can help you.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
*****************************Initial Complaint
Date:12/14/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 12/10/2022 using mostly my Amazon CC reward points and remaining about on my Amazon credit card. The same charge was also deducted from my existing gift card balance. I made 2 separate calls to Amazon customer service, spoke To 4 representatives, and they failed to reimbursed my gift card balance. This is obviously a glitch in their system as my gift card balance should never have been touched. I do not currently have access to the funds deducted from my gift card balance, I made that clear to the reps I spoke to, and they have failed to resolve this.Business Response
Date: 12/15/2022
Hello,
I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I understand your concern regarding the gift card balance used on the order paid through reward points and credit card. I'm sorry for the inconvenience caused.
I can see there was a technical issue due to which the payment was getting authorized using your gift card balance along with other payment however it is resolved. I see the gift card balance was already released back on your account. You were not charged on that order for $24.83 using gift card balance but charged from your rewards and credit.
I request you to please review the gift card balance activity again, you will not see any deduction of this said amount from your account.
Thank you for your understanding and patience.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to seeing you again soon.Regards,
********
Amazon.com
http://www.amazon.comCustomer Answer
Date: 12/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you for responding and resolving this issue. I should not have been inconvenienced in the first place and taken the time to speak to various Amazon representatives without resolution. This was obviously a system glitch and should never have occurred. I don't understand why your reps could not assist without my filling a complaint.
Sincerely,
*******************************Initial Complaint
Date:12/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My amazon prime membership renewed today 12/14/2022 after a month trial, I didn't realize it was today until I checked my bank account and seen the $14.99 charge. I immediately canceled it after seeing it had renewed, instead of refunding the full amount for the immediate cancelation I only received $7.50. I contacted customer service and they are giving me some run around excuse that because I LOGGED INTO my prime video app today that means I'm only entitled to half my refund instead of the full amount. I opened my prime video app to look up the name of a movie I had paid to rent from them weeks ago and apparently that costs $7.50 for me to look at my recent purchases. I want my refund in the full amount. Last I checked I didn't use the service for longer then it took them to charge me and for me to see the charge and cancel it. Definitely done ever using amazon again. I don't want to be contacted by the business just my refund in the full amount and for others to see the ridiculous practices of this business.Business Response
Date: 12/17/2022
Hello ******,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to hear that your prime membership was not fully refunded.
I've issued the balance refund to your original payment method. You will see the refund in 5 business days
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
*****************************Initial Complaint
Date:12/14/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HORRIBLE customer service!I called to find out if I can put my Prime account on hold, instead of cancelling, while I'm out of the country for a few months.After speaking to SIX agents - including a supervisor (*****) - and spending **** hours on the phone, I got no real response. The supervisor offered to cancel my account, when I specifically wanted to avoid that scenario!! Two people hung up, one sounded like he was napping on the job, and the third asked me about the dates I'll be out of the country - irrelevant! **************** shamefully ignorant and think nothing of hanging up on customers.Business Response
Date: 12/17/2022
Hello *****,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the frustrating experience you had with the customer service.
Currently, Monthly and Annual Amazon Prime Memberships (paid, Free Trial, paid Trial) and most Student Prime Memberships (Paid, Free Trial, Paid Trial) can Pause their memberships. For Student Prime, the Membership cannot be Paused if graduation or the four-year time limit would occur during the Paused period.
To Pause your Amazon Prime Membership, please visit Prime Central (***************************************************************), click on "Manage Membership", and then follow the on-screen instructions.
We look forward to seeing you again soon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Praveen M
Amazon.com.
***********************************Customer Answer
Date: 01/02/2023
Complaint: 18576334
I am rejecting this response because it ISN'T possible to pause my membership, which is why I spent hours behind transferred back and forth with amazon reps. *** I'm getting the same response here it's ridiculous.I've now cancelled my Prime.
Sincerely,
***** MarchBusiness Response
Date: 01/15/2023
Hello *****,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had pausing the Prime membership.
I've checked and see that the Prime membership is already canceled.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
***********************************Customer Answer
Date: 01/23/2023
Complaint: 18576334
I am rejecting this response because none of the *** did anyting to helo, so my only option was to cancel!
Sincerely,
***** March
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