Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last September 21, 2022 due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our account and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges and the funds will be released. We still have available funds in our account with a total of $3,226.19 on hold Sincerely, ********************** ***
Business Response
Date: 12/28/2022
Hello,

We have reviewed this sellers account and require more information before we can reinstate their account. We have requested the necessary information from the seller via email on 28-Dec-2022.

Thanks,
Amazon.com
Customer Answer
Date: 01/02/2023

Complaint: 18645361

I am rejecting this response because:
Dear BBB,
Thank you for your response. We have submitted an appeal multiple times to request that our account be reinstated but the response we receive is system generated. There is no specific information on what is missing from the Plan of Action. We have also provided an invoice for our new accredited supplier. We humbly ask your help to restore our selling privileges so we may continue to sell and perform above and beyond Amazon's standards in providing a great customer experience. I, together with my team, will make sure that we will not waste any chance given by Amazon.

Sincerely,

***********************
Business Response
Date: 01/14/2023
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 14-Jan-2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 2 items from amazon on the exact same day at the exact same time. One shipped the same day and i have already gotten it. The second is still waiting to ship. I asked amazon why. They stated it is because the company has no inventory near me. How hard is it to send something from a warehouse away from me? it doesn't have to be near me to get to me. Just send it from a warehouse! it isn't that hard. Scan box it ship it. It has been sitting "waiting to ship for over a week now" They state they have no way of knowing when it will ship but claim it is still on target to arrive Jan 6th. if it is still waiting to ship how is it on target to arrive jan 6. I am not a prime member and do not pay for overnight shipping. so this means i will not get it before the 6th if they do not send it in the next 24 hours. I have asked them nicely to contact the seller and they claim they have no access to do so. I know that is a lie. They have access to anyone that sells on their website.
Business Response
Date: 12/28/2022
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the delivery. Upon checking I see that the order ID: ******************* was divided into two shipments as the items were different and for item: Swinging Duck Car Hanging Ornament, Cute Car Hanging Accessories for Rear View Mirror, Car Pendant Duck Hanging Swing delivery date provided was Friday, December 30, 2022 and for item: Red Heeler Mom Shirt Cattle Dog Lover Owner Funny Dog Mom Pullover Hoodie delivery date provided is: Friday, January 6, 2023.

I do understand you need the item sooner but we do not have the option to manually get the item shipped from warehouse, It's automatic process, Item will be shipped and delivered by the given delivery date.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 items from 1 seller. 1 received, 1 not, 1 was only an open box. Called Amazon **************** (ACS) and advised about last 2. Rep told me I didn't need to do anything about the last 2 - not even send the empty box back when I offered - and my account would be credited. My account was credited. 60 days after Amazon said I didn't return 1 item (the empty box), they sent an email charging my credit card when they had no LEGAL right to. After receiving the e-mail on 12/12/22, I have made numerous calls to ACS and have received the run around on when I would get a refund. One ACS rep even told me there was a "glitch to the system" and Amazon took the $36.93, but immediately reversed it - which was false. Each phone call, because I had to explain in detail to each ACS rep the whole story, took at least ***** minutes. On 12/22, I spoke with a ******** (someone above call center) who assured me that I was correct about everything and I would receive the $36.93 credited back to my credit card within 1 to 2 days (not business days) AND that she was getting approval to send me a $25 gift card for all of the hassle I'd been put through for no reason (she had me stay on the line while she typed everything out and hit "send" to her upper bosses). 5 days later, still no refund or gift card. I called ****** this morning (12/27) who is ********'s supervisor who said my refund had still not been put through and knew nothing about a gift card. She said it would take 7 to 10 business days to get my refund and I wouldn't be getting a gift card. All I've been told are blatant lies about by my refund and gift card AND Amazon knowingly charged my credit card without my knowledge and/or approval. This is fraud/illegal activity on their part. I will send attachments of what I have if necessary.
Business Response
Date: 12/28/2022
Hello ****,

I am Srujan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your disappointment regarding the delivery of the items from the order #***-0833268-3070606. I sincerely apologize for the trouble caused and for the assistance provided on this. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share these details.

I've reviewed the details and see that the order has been refunded and the recent retro charge was refunded too on the order.

You can view the status of your refund in Your Account here: ***********************************************************************************

Further, we won't be able to issue any more refunds or apply gift card balance to your account. I realize you're upset that we've been unable to address your concern to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 12/28/2022

Complaint: 18645202

I am rejecting this response because: ******** assured me that Amazon would be sending me a $25 gift card for all of the hassle I had been through. The numerous telephone calls I had to make. I spent at least a total of 2+ hours having to tell each rep, from the beginning, what happened. On top of that - it was ILLEGAL for Amazon to charge my credit card when there is documentation on their system from the rep who told me in October that I didn't need to return the empty box that I received even though I told her twice I thought I should do that. She 100% assured me that I didn't have to do that and that's why Amazon gave me a refund right away. When the charge went through a few weeks ago, I thought fraud had been committed on my credit card, so I immediately contacted my credit card company and they shut my card down and issued me a new one - with a whole new account. I had to then to into all of my auto pays for each company I have it set up with and put in the new credit card information --- taking even more time out of my life. Amazon does something with a click of a key and doesn't care what happens to the consumer. For this, I reject your response as I STILL do not have my money back nor the gift card I was promised.

Sincerely,

*************
Business Response
Date: 01/12/2023
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the details of your complaint and apologize for any inconvenience caused with the information provided by the previous agent assisted you on this. I'll definitely get the agent coached on this.

I've checked but we won't be able to issue any promotional credits or gift card on this issue. If you don't see the refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************. Please include:

- the order number if available
- the last 2 digits of the payment method
- the amount of the refund
- the date of the transaction
- any other information you find pertinent

If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 01/18/2023

Complaint: 18645202

I am rejecting this response because: I have proof (e-mails) back in October 2022 that Amazon sent me that stated I would be getting a refund. Then someone turned around and charged my credit card when they had zero authority to do so. I never authorized Amazon to use my credit card because of an error on their part. Then, to make things worse, I had to spend hours upon hours on the phone with their **************** reps - each telling me things were taken care of, when, in fact, they weren't. When someone higher up finally realized THEIR mistake, she apologized and agreed that I should receive a $25 gift card for all of the hassle I had to go through in fixing Amazon's egregious error and for charging my credit card when they shouldn't have done that.

Sincerely,

*************
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon refuses to refund me $100 for the international shipping cost of a returned cordless drill (Exhibit 1). The following facts support my complaint against Amazon. On September 9, 2022, I bought a Greenworks cordless drill from Amazon (Exhibit 2), but the drill was not professional grade as advertised. It won't even make a little hole to hang a family picture in my room. I contacted Amazon to return the item and a sales representative told me that Amazon would refund me the total shipping cost once they receive the drill back in *****************. I also read Amazon International Returns policy to be sure that the $100 dollars I was paying for returning the item (which was more than the $73 I had paid for the drill) would indeed be refunded by the company: About Return Labels Provided at Your Own Expense If your return postage exceeds the value of the automatic refund issued by Amazon, you can contact our *********************** to request a refund of the remaining postage cost. If you return a defective, damaged, or incorrect item, you'll be refunded the full postage cost, as well as your Import Fees Deposit, when your return is processed. I then returned the drill to Amazon. However, Amazon refuses to refund me the $100 dollars I paid to return the item. This kind of unfair, deceptive business practices is a clear violation of consumer protection laws, especially when an Amazon's ************** Representative assured me that the refund would be deposited in my Amazon account to make further purchases (Exhibit No. 3), and when another representative also told me that the refund would take place within 180 days (Exhibit No. 4). For the previous reasons, I request the assistance of the Better Business Bureau to persuade Amazon to refund me the $100 dollars I paid to return their item and to stop from engaging in unfair, dishonest business practices that harm consumers and ultimately would tarnish their own business reputation.
Business Response
Date: 12/29/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the shipping cost reviewed by our internal team and got an update on the request as below:

Upon checking we has been reimbursed more than the return shipping fee. Return receipt sent by you shows was charged $484.819 ********* pesos for the return which equals to $0.10 USD. We issued the a $50.00 promotional credit on 11/15/2022 for the return shipping. Hence no additional compensation will be given.

We look forward to seeing you again soon.Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 01/02/2023
Complaint: 18645208
In response to my complaint that Amazon has failed to reimburse me the $100 dollars I paid for shipping back a cordless drill from ******** to the ****, Amazon claims that they already reimbursed me a $50.00 promotional credit. They also claim that since the $484.819 ********* pesos are equivalent to ten cents of a dollar ($0.10), they have reimbursed me even more of what I paid for.
Amazon is wrong. I never received the $50.00 promotional credit they mention. They have not provided evidence of that credit in my account. They are also factually mistaken, for a tenth of a dollar is not equal to $484.819 pesos. It has never been. The highest exchange rate between the two currencies has been $5.088 pesos to a dollar. At the rate mentioned by Amazon, one dollar would be the equivalent of almost 5 million pesos, which is awfully far away from the truth. (I wish my country never reach that level of poverty.) This kind of mistakes and inaccuracies reveals a profound lack of knowledge and information, which entirely contradicts *******************' goal of making every important aspect of the customer experience a little bit better.

In my case, every aspect of my experience with Amazon has been a complete disappointment when the company violates its own refund policies and consumer protection laws; it has been a terrible fear of losing my hard-earned money; it has been an unbearable anxiety of being defrauded by one of the largest and most powerful companies in the world; and it has been a travesty of what a real "customer-centric company" should be.

For the previous reasons, I request a $100.00 refund.

Note: I declare under penalty of perjury under the laws of ****************************, pursuant 28 U.S. Code, Section ****, that the foregoing statements of fact are true and correct.

Sincerely,

*********************************
Business Response
Date: 01/19/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the shipping cost reviewed by our internal team and got an update on the request as below: The response provided earlier was correct, Upon checking we has been reimbursed more than the return shipping fee. Return receipt sent by you shows was charged $484.819 ********* pesos for the return which equals to $0.10 USD. We issued the a $50.00 promotional credit on 11/15/2022 for the return shipping. Hence no additional compensation will be given.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 02/01/2023

Complaint: 18645208

In a third response to my complaint that Amazon has not yet totally reimbursed me the $100 dollars I paid for shipping back a cordless drill from ******** to the ****, Amazon employees give me the same answer they did in the two previous responses, word by word. In other words, Amazon refuses to answer my argument that ten cents of one dollar are not equal to the *********-pesos amount I paid to return the drill. (Amazon did give me a $50-dollar credit gift card. I just recently became aware of this after an Amazon representative told me that the credit was not in my Amazon account but would be effective when making further purchases.)

I argued that Amazon employees are factually mistaken because a tenth of one dollar is not equal to four hundred eighty-four thousand eight hundred and nineteen ********* pesos ($484,419). Amazon employees claim that since I receive the $50.00 promotional credit, they reimbursed [me] more than the return shipping fee.

In the arguments that I have filed with Amazon so far, I mistakenly wrote the *********-pesos shipping fee amount as $484.419, instead of $484,419 (I used a period instead of a comma to separate the thousands digits). Amazon employees, then, might have interpreted my requested refund as four hundred eighty-four pesos and eight hundred and nineteen cents ($484.419), the equivalent of ten cents of one dollar. If this was the case, I now clarify the misunderstanding by declaring that I paid four hundred eighty-four thousand eight hundred and nineteen ********* pesos ($484,419) to ship the drill back to ***************** (see Exhibit No. 1 attached to the Complaint).

For the previous reasons, I apologize for not writing the shipping amount correctly under **** number writing standards and very respectfully request that Amazon review my complaint with the caveat that I paid $484,419 ********* pesos, the equivalent of $100.00 dollars. Therefore, Amazon still owe me $50.00 dollars for shipping back the cordless drill.

Sincerely,

*********************************
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last September 21, 2022 due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our account and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us. A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges and the funds will be released. We still have available funds in our account with a total of $3,259.89 on hold.Sincerely, ********************** Delivered LLC
Business Response
Date: 12/29/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller has been in violation of our Code of Conduct policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on September 20, 2022. We notified the seller of this decision by email on that day.

Sincerely,
Amazon.com
Customer Answer
Date: 01/03/2023

Complaint: 18645255

I am rejecting this response because we have submitted an appeal multiple times to request that our account be reinstated but the response we receive is system generated. There is no specific information on what is missing from the Plan of Action. We have also provided an invoice for our new accredited supplier. We humbly ask your help to restore our selling privileges so we may continue to sell and perform above and beyond Amazon's standards in providing a great customer experience. I, together with my team, will make sure that we will not waste any chance given by Amazon.

Sincerely,

***********************
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried to file a warranty replacement request but not willing to file and want to charge me for replacement.
Business Response
Date: 12/28/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the order ID: *******************. Upon checking I see that replacement has been created with order ID: ******************* and replacement will be delivered by Friday, December 30, 2022.

I refer you to check the email send on Tuesday, December 27, 2022 at 11:42 AM (PST).

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was locked because of suspicious activity, which I believe was because my internet went out and was given a new Internet address, which I tried to tell Amazon. I talked to three different customer people. Two of them told me I needed what I purchased the date and the charge number that would be on my bank statement. I did this called back and the third person advised he could not use this, but I could set up a new. Account and they would charge me $139.00 again I renewed this in July of this year. I wanted to talk to a supervisor and he told me to call and get another customer who can help me. He did say I could set up a new account with same email address and the could help about if I would have to pay again, when I told him that he said oh. I am sorry I do not rember any of there names as I was so up set. I do have copies of the purchases, but not sure if you need them. You can let me know
Business Response
Date: 02/11/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have checked the account, I see that it's temporarily disabled, Please contact the Amazon customer service and speak with the account change team so that they can do the phone verification and help accordingly.

Call **************** at:
International customers: **************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 2022 made order of $234.15 and paid with card ending in ****. Not satisfied with items,and returned them. But Amazon put the return on a gift card that I was unaware of and was not told about. So on or about September 16th. numerous items was unauthorized ordered. October 6 got link to report unauthorized Activity, and got email sayingaccount already secured and reversed any charges, and restored any gift card balance.November 11, talked with **************said I would be receiving refund. But never did. December 14,talked to ****** ? At Amazon, said no option to refund to original payment,said it was not my fault and didn't know why it wasn't put back onto my original payment. December 15, got email from account specialist saying already secured, and restored any gift card balance. But never happened. Summary, ordered $234.14 with credit card, returned but Amazon did not put back onto my card, they supposedly put it to a gift card without my ok. Now my gift card shows balance of $123.81 ,I suppose is after the unauthorized Activity. So I am $110.33 short. I just want the original return put back onto my credit card. Might mention I haven't ordered anything since this all started. Have also contacted Amazon numerous times that did no good.
Business Response
Date: 01/18/2023
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint details and see that you are concerned regarding the refund for $234.15. Im sorry for the trouble you had with this.

We've received an update from the concerned team regarding the gift card balance. As per the update, we see the gift card balance has been restored for $97.72.

To view this refund go to Your Account and click "View balance or redeem a card" under the "Gift Cards" section.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

I appreciate your patience, cooperation and understanding in this matter.

Regards,

*********
Customer Answer
Date: 01/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a 3rd party seller on Amazon by the name of "Technetix Store" who was deactivated on October 20, 2022, for what I believe was an unfair deactivation. Between the time of deactivation and now, I have wrote multiple clear and concise "appeals" to Amazon in attempt to get my account back and got nothing in return. I request Amazon to take another review of my account as I believe I was shut down unfairly.- I have been selling with Amazon for nearly 2 years and had no problems with them and have met all their performance metrics as well as having good standing with customers as seen through reviews.- I have acknowledged multiple times that I know I have violated their codes of conduct, yet I was unaware that I was doing anything in violation. Even more so, I never even received a warning for this, I just got completely deactivated on the spot which I see as extremely unfair.- I have successfully delivered all items to customers on time or early, and if not, notified customers. I have every single transaction ID, product ID, and tracking number as proof.- I have contacted Amazon's seller support team multiple times in which none were able to help or address my concerns.As stated before, I am requesting a review of my account for the reasons I have provided and more. Thanks, Technetix LLC
Business Response
Date: 01/09/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 01/08/2023.
Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 01/09/2023

Complaint: 18643879

I am rejecting this response because: The email you sent to me is the same email that has been sent in the past when I wrote my appeals. There is no new information provided rather the exact same message as before. As I have stated before, my account was terminated after no warning at all which doesn't seem right after selling with them for 2 years. Between the time of deactivation and now, I have wrote multiple "appeals" to Amazon in attempt to get my account back and got nothing in return besides that I need more information. It is very unclear what other information is needed. As stated before I am ready to provide all legal documents, invoices, transactions, tracking numbers, etc if that is what Amazon is looking for as "sufficient" information. I request a true review of my account, not an automated response.

Sincerely,

*********************
Customer Answer
Date: 01/17/2023
UPDATED STATEMENT/ COMPLAINT:
I am writing as the owner of the seller store "Technetix Store". My store was deactivated in what I believe was an error. I submitted multiple detailed plans of action and described what exactly went wrong, how I resolved the issue, and would prevent such issues from happening again. I was deactivated on October 20, 2021, and have sent many appeals with my most recent and detailed one on December 19th, 2022. Every appeal has been rejected with the explanation of there not being "enough information to reactivate your account".

I would like a further review of my account and request to have this issue escalated. I was unaware of all the rules and policies regarding drop shipping and only learned about them after the deactivation. I never received a warning or notice, instead immediate deactivation. I now fully understand Amazon's seller policies, sellers code of conduct, and drop shipping policy. Also, as stated in my plan of action, I would only use Amazon's FBA moving forward. With FBA, I would adhere to all the Amazon specific policies and procedures when adding product, itemizing inventory, and transporting product to Amazon fulfillment centers. With this, I would no longer pose a risk to Amazon and would still be able to utilize their marketplace. I also need my store reinstated since I have a substantial amount of funds locked in my account and cannot pay back supplier costs and administrative costs since my funds are locked while the account is deactivated.
Customer Answer
Date: 01/18/2023
Correction "I was deactivated on October 20, 2022"
Business Response
Date: 01/18/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on October 20, 2022. We notified the seller of this decision by email on that day.

The seller can write to us at payments-****************************** on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com

Customer Answer
Date: 01/19/2023

Complaint: 18643879

I am rejecting this response because:
I was never given a warning or notice before deactivation. Even more important, I am not even sure what in particular I did that went against Amazon's selling policies. You guys keep mentioning a violation of code of conduct, but will not specifically STATE what or which of my actions led to the deactivation. I have spoken to the account health team multiple times and they try to explain that Amazon wants sellers to figure out what they did wrong in the point of action, yet I genuinely don't know what I did wrong. Can I please at least get that explanation? Also, I have stated multiple times I did not know I was doing anything that would violate Amazon's policies, and all of this was completely unintentional.

Sincerely,

*********************
Customer Answer
Date: 01/27/2023
My case seems to be closed, yet I still have questions. If they don't want to reinstate the account, I want to ask about the funds as that would be the next step.

Thanks

Business Response
Date: 01/31/2023
Hello,
We have reviewed this case internally. We found that this seller violated our code of conduct seller policy. We have reviewed all appeals and plans of action the seller submitted but did not find that this seller fit our reinstatement criteria at this time. The seller is welcome to continue to appeal and each appeal is reviewed individually and holistically.
Thank you
Customer Answer
Date: 02/01/2023

Complaint: 18643879

I am rejecting this response because:
I made an honest mistake and posted how I plan to move forward with FBA. If that is not going to work I would at least to escalate the issue regarding the funds locked in my account. I have already email the funds disbursement team and summitted photos/documents and was given the reply: "Hello *****, We have received your appeal and it is still under review. We will send you an email when we have a resolution". I am tired of waiting around as it has been over 3 and a half months and still no progress for either the account or funds which I need to pay off my suppliers and workspace/storage fees.

Sincerely,

*********************
Business Response
Date: 02/14/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-02-09.
Initial Complaint
Date:12/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i placed an order less than a week ago for some reason the seller decided to cancel my order i asked amazon to place a new order and i would like them to honor the same pricing as the item i purchased was on sale when i ordered them the reps i have spoken with (meaning plural more than one) have either hung up on me ended the live chat and provided no proper assistance all i am asking be done is to either reverse the cancellation which they say is not possible or place a new order with the same pricing when i ordered these items this cancellation wasnt done on my behalf so why should i not get the same price
Business Response
Date: 12/28/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the order ID: ******************* and see that order was cancelled from your end and confirmation email of the same was send on Tuesday, December 27, 2022 at 8:41 AM (PST).
Cancel reason: Customer Cancelled.

I understand you are looking for a price match and we strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:

************************************************************************************

I realize you're upset we've been unable to address your concerns to your satisfaction. Thanks for your patience and understanding in this regard.

Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 12/28/2022

Complaint: 18644592

I am rejecting this response because:
this is a ridiculous response the seller cancelled and now I have to reorder at a different price cuz the seller cancelled how is that even fair not at all

Sincerely,

*********************

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