Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During the week of ************** I was on vacation and my PC was compromised and the person that did this took control of my Amazon account and created rules in my Gmail that kept me from seeing emails from ****** and Amazon. On 6-24-2022 when I tried ordering something from Amazon from my phone app I couldn't log in to my account. I tried going through all the steps of recovering my account but couldn't because I wasn't getting the emails from them due to the clever action of the hacker. Long story short Amazon put my account on hold and told me no one would be able to access my account, including the hacker person. I created a new Amazon account with my email and started over. Fast forward a few months later and I have an item I ordered on that compromised account that I need warranty replacement on and I can't do that because I don't have proof of purchase since I don't have my historical data. I have been reaching out to Amazon and they keep telling me that someone will contact me within ***** hours and it never happens. All I want is my historical data or my old account back. I have the email address of the account that the hacker changed it to but obviously I can't reset my password because I don't own the actual email address. I have another complaint which involves Amazon blocking my reviewing capabilities but that is for another time.
Business Response
Date: 01/04/2023
Hello,

I'm ***** from Amazon.com.

I've reviewed your BBB complaint and I'm sorry to learn about the account issues that you've been facing.

I have escalated this issue to the relevant accounts specialist and In order to restore the access we need to run an advanced security check (asking the customer some questions based on the account information). A member from our specialist team will contact you to ask the security questions.
We request you to please let us know the preferred time and your time zone or location for us to contact you.

We look forward to hearing from you soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon on behalf of third a third party merchant (Amazon services the merchant and the consumer cannot talk to the merchant) on more than one occasion (most recently Dec 1 - Dec 20th) allowed a merchant to claim the item (Mesa Solo Stove) was lost in the mail (note the tracking number provided was not a true number for ***** and refund the promotional amount paid $59 while the merchant is is still selling the item but now for $104. This amounts to consumer harm. The merchant is allowed to refund the old sale price (20 days after purchase - 4 days before Xmas) and now can sell inventory for a large profit. This is not the first time this has happened to me and so I believe this consumer harm is rampant. I clearly advised Amazon support that I did not want a refund I wanted the item when it was available but was given a refund anyway. I was forced to go to the manufacturer and order this Christmas gift at a much less favorable price.
Business Response
Date: 12/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the item did not arrive.

I understand the price of the item is higher than what you have paid earlier and you would like us to adjust the price difference however I see the seller of this item has changed. Currently it is available from other seller who have set their own price. Unfortunately we do not have the option to request replacement item to fulfill the other seller(s) order or match the price.

We thank you for reordering it from other sellers however I'm sorry, we are unable to adjust the price. I appreciate your understanding and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I *************************** ordered a Dolphin Sigma Robotic Pool Cleaner with Bluetooth on Nov 23, 2022 from Amazon at a cost of $1713.29 order number 111-1332719-9788261 The item was sent to my home on Nov 30, 2022 but not left at my home because it required a signature and no one was home. The item tracking shows this item went to **** carrier facility in *********, ** and has not been redelivered to me. As of Dec 1, 2023. this item has apparantly been lost in transit per **** tracking number **********************. I called customer support at ********************** for a refund to my Amazon store card and was told to give this item more time before they would issue a refund. They stated I would get a refund by Dec 26th, ********************************** and follow up on my refund. Amazon did not do either one that they promised. I called again today Dec 28th and had to go thru the entire complaint process again being told it would take another 5 to 7 days before Im refunded. How many complaints of non receipt of the merchandise must I make before I am refunded $1713.29 for an item that I never received?
Business Response
Date: 01/08/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared regarding the issue with the delivery on your Order ID: ******************* and have reviewed the issue in detail. We sincerely regret the inconvenience caused with the delay and lack of timely updates.

The tracking information on this item shows it was delivered to your address on Thursday, December 29 at 2:15 PM. You could, of course, request a return on the item if it is not usable or too late.

We appreciate your patience and have forwarded your feedback to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was hacked and items ordered on Nov 23, 2022. i immediately contacted Amazon that day and approximately 10 times since then and NO one will take care of the problem. I keep getting told the fraud department will call me and they have never contacted me to close out this account and refund my money. Every time I call I get told the same thing and they dont follow through with resolving the issues will send proof of new email from hacker which ended my ability to log on my account
Business Response
Date: 12/28/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the account being hacked. Upon checking I see that account with Email ID : ********************* is active.

To help you with this, I request you to write back with hacked amazon account original email ID or the order ID which was placed by the hacker so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 01/19/2023
Hacked account ******************

Changed to email account

****************************

By the hackers 11-23-22

Let me know what else you need
~*************************;
Business Response
Date: 01/20/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details reviewed by our internal team and got an update on the request as below:

Please contact ** via phone medium and ask for the account change department to regain account access.

Customers in ******: **************
International customers: **************

For unauthorized charges please dispute with the bank to receive the funds back from financial institution.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 01/27/2023

Complaint: 18646123

I am rejecting this response because: I just called Amazon today and got NO WHERE. Was sent to another department (audible) and they took care of my charges and refunded my account. In the mean time, when I was sent to audible I was disconnected from Amazon where we did not reach an agreement or understanding. Now, I have to call back and talk to a different representative. I have been told by ****** that charges have to be disputed with my bank. I will do that BUT I want to make sure that my account will NOT be charged anymore because it has been charged each month since November 23, even though they say it has not. Also, I do not have access to my amazon ****** while this is has been going on. I still do NOT have access to delete the account.

Sincerely,

*****************************
Business Response
Date: 02/07/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry that customer service was unable to assist accordingly. I have checked with the concerned team, They have requested as please inform the customer to contact again and ask to transfer the call to account change department so that they can help you with this. I request you to please contact ** again when possible.

Customers in ******: **************
International customers: **************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern,I purchased a table through Amazon from a third party seller named XINDAUS on 10/22/22. The Item arrived damaged. I opened an A-Z claim through Amazon so I could get the return. I contacted the seller through Amazon and the seller told me to send pictures which i did. They informed me that I did not need to return the item so I threw it away. They then asked me to close the A-Z claim I made through Amazon and a rep from Amazon encouraged me to close the claim and informed me that once I closed the claim, the seller would refund me. So I closed the claim only for another rep to tell me that the claim needed to be reopened. The seller then asked for the item back. I informed Amazon and the seller that since they told me that I didnt need to return the item I got rid of it. The seller stopped communicating with me and Amazon stopped helping me. After many frustrated calls I finally got a rep from Amazon, on 12/15/22 who informed me that I will be receiving a refund within 3-5 days in increments of $150 totaling the full purchase amount. After not receiving the refund I called in today, 12/27/22, inquiring about the refund status. I was told that the rep misinformed me about the refund and I should not be expecting the refund. They suggested that I have the issue escalated withing the A-Z clam department. I have been struggling with this issue for months and I am frustrated with the lack of communication from the third party seller and the misinformation from Amazon. I was told by Amazon reps on multiple occasions that Amazon would provide a refund if the third party seller didn't refund me. As I purchased the item through Amazon, there should be some protection for their customers when dealing with a third party seller on their site. Please assist me with getting this refund from Amazon. I have more information than I could include in this message so please reach out to me if you need more. Thank you *****
Business Response
Date: 02/03/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the Order ID: *******************. Upon checking I see that refund has been issued on Wednesday, December 28, 2022 at 1:17 PM (PST) to the original payment method.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Elegoo Saturn 2 resin printer October 12th and due to the item being defective I was forced to return it. They received my return December 5th and have still not refunded my money. I have spoken to their customer service numerous times and have been promised a prompt payment twice. Now, I have been told that the other people were lying to me, and I need to wait even longer before my refund will be issued. I would just like a refund for the item I returned nearly a month ago, thank you.
Business Response
Date: 12/28/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm truly sorry for the inconvenience you've experienced thus far with regards to order#***-7465645-1081845.

Upon checking the return tracking D8wxLSJ0RRMA, we see the return was received on December 5, 2022.

We request you allow us 30 days for the returns team to complete the process, which will end on January 5, 2023. As soon as the return process is complete we shall notify you with an update on refund.

I know your wait has been frustrating and for that, I truly apologize. Please allow us till 1/5/2023, so we make sure the matter is taken care of properly.

Fore more information on return, you can visit the below link:
*************************************************************************************

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So, I had made an order with amazon and the order was wrong, so I took it back to an AMAZON APPROVED location (Whole Foods) and gave it to the person at the Amazon counter and they scanned it and sent it. AMAZON sent me emails confirming they scanned the item in and it was on it's way. Suddenly yesterday, 12/26/2022 I am charged 14.39$ for the same item that had been sent in and refunded. I contact chat agent, chat agent says everything is fine it is a technical glitch and he will issue a refund, I took pictures of everything. I become suspicious later that day that I hadn't gotten an email so I went back and spoke to another chat agent to CONFIRM that the first agent did what he said. The second agent did not see the first agent but once again agreed to issue refund and stated I will NOT be charged and this was NOT my fault, again I took pictures of everything. I think get an email from some amazon india (??) employee asking me the same repetitive questions. I have had enough, Amazon made UNAUTHORIZED charge to my debit card and I fully intend to seek legal action if I can't get this resolved. I will include the screen shots.
Business Response
Date: 12/28/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the unauthorized charge. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 12/28/2022

Complaint: 18645621

I am rejecting this response because: I have proven your employees found the order, have both said it was a glitch, have both said it was refunded. I WILL get my money back and i WILL report amazon to the authorities. This is just a first step in combatting amazon fraud.

Sincerely,

*********************
Customer Answer
Date: 01/03/2023
ORDER # 112-3931175-7209003 apparently. the email i was sent now links me to this order. 2 items. 1 is the power cord. i got a confusing email(s) from amazon ***** with them playing around giving me false information which i emailed to the BBB email address. I started a new return today on the same cord as the amazon india (?) care agent told me to? This is all very confusing and I have submitted incident reports multiple times only to get nonsense (and some aggressive) replies. I have submitted screenshots of the email from amazon to BBB Agent ***** via email as well showing that i received digital literature from amazons real email address that I have been charged, I also can provide the statement of the charge to my card. I have already provided multiple screen shots of amazon agents stating that it is indeed a technical error and i should not have been charged AND have promised me a refund AND told me they will initiate refund process...to nothing. Everytime I check back..nothing.
Business Response
Date: 01/18/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

Please reply to the email send on Monday, January 2, 2023 at 9:34 AM (PST) so that concerned team can check and assist accordingly.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 01/24/2023

Complaint: 18645621

I am rejecting this response because: the exact same response over and over with my information and my response being ignored. Do you see now Amazon's ******************* Absolute joke and these employees should be disciplined.

Sincerely,

*********************
Customer Answer
Date: 02/02/2023
Yes, I have sent what "******" has request more than 7 times and every time I get some one or naveen emailing me back days later telling me it's not good enough and one CS mocking me from Amazon.in (*****). I have completely giving ** emailing ****** back. Amazon service is a disaster, my screenshots and chat proof are more than enough proof I am in the right, by multiple agents of their own mouths. This is ridiculous and I just don't have the time to go back and forth with these miserable people
Business Response
Date: 02/09/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As informed before, I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

Please reply to the email send on Monday, January 2, 2023 at 9:34 AM (PST) so that concerned team can check and assist accordingly.

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 02/13/2023

Complaint: 18645621

I am rejecting this response because: I have already done as naveen asked over 7 times and got back numerous nonsense responses. I have then asked for clarification on their responses even though they were nonsense and received ZERO clarification. Infact they just keep spamming the exact same message as you can see. Over 2 months now the same message, regardless of what we send them is sent back. The same "hello I am naveen please respond" and if you respond to it they send back "3 and 5 are incorrect" and if you ask "what is incorrect about question 3 and 5" you then get the very first email "hello this is naveen, please respond".
As you can see, this is clearly a scam to avoid giving me my money back HOWEVER, I am now in touch with AMERICAN Amazon support via ******* and I am taking screenshots and sending all of this to them. They have already helped me with 4 items. ****** is a horrible employee and should be terminated.

Sincerely,

*********************
Business Response
Date: 02/18/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Please share the Incident Report and also the dates when you have responded to the concerned team.

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 02/20/2023
Firstly, I have returned 5 items with Amazon.com, These are the 5 items returned: Item 1: Mens Turtleneck (item1 in pictures) item 2: PASOW 50pc cable (item2 in pictures) Item 3: HyperX cloud Stinger (Item 3 in pictures) Item 4: A game of thrones bookset (item 4 in pictures). I have returned these items via Amazon Whole Foods Counter in ********** ** and KOHLS Amazon Counter in ***********. For every one of these items I have recieved receipts of return from Whole Foods AND Kohls. I began receiving emails a few weeks back telling me that I was going to be retro charged for these items even though they were returned. I contacted amazon chat and agent ************ me it was a glitch and i will not be charged (RAHULBproof in pictures) and then I was more concerned and talked to Amazon support on ******** filled out a report and received an email back from CS-agent ************************* saying that all items were a technical glitch and I should not be charged but if I were charged to come back to get it fixed (DanielleKise in pictures for screenshot). On 2/17 thru 2/20 I have now been charged for all items and more items keep popping up. Almost every return I have made with this account is coming up. Recently I submitted a BBB case for a similar problem, and one agent, ****** (featured in many SPAM pictures) have been increasingly harassing and as you can see, I have submitted an incident report with AMAZON multiple times, using their correct MM/DD/YYYY format as you can see multiple times and every single time I get back from another associate that it is wrong with what exactly being wrong random from associate to associate. I have used the same incident report and I keep getting different answers back. As you can see I try to ask them "what exactly" is wrong but I keep getting zero answers and more spam. I keep getting harassing messages and absolutely zero help. To see the incident report, please view pictures Incident 1 and Incident 2 uploaded.
Desired Resolution: Refund
Customer Answer
Date: 02/22/2023

Complaint: 18645621

I am rejecting this response because: as you can clearly see this representative continues to go in a circle and refuses to actually acknowledge the 20+ incident reports I have already sent. I have had to make another complaint regarding other items full of screenshots, this complaint is tied to this email. Regardless of what I send to this 'Naveen' I get the same automated response. When asked what exactly is wrong with the incident report I submitted, I get the same exact robotic response, however, the last contact I made I decided to switch the orders and see if I would get any kind of response, in doing so, I got a response from '******' basically saying, the other information is correct now it is not the "order" and that he was closing the ticket and sending it to the BBB, basically acknowledging that the over 30+ reports I have sent were correct but refusing to help me. I have already cancelled my amazon account, my family has cancelled their amazon accounts. I am currently waiting for a class action lawsuit possibly with other people who experience this kind of service with amazon and I am saving all of these emails.

Sincerely,

*********************
Business Response
Date: 03/02/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As informed before, I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

The Incident Report you provided is incorrect Please correct question no 3 and question no 6 and resubmit the report.

I refer you to check the email sent on Monday, February 20, 2023 at 10:11 AM (PST).

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/03/2023

Complaint: 18645621

I am rejecting this response because:
wish to add this email from the [email protected] to this complaint. This email essentially proves what I have been saying about per their "incident reports". I got this email from amazon today:
"Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

** informed before, I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

The Incident Report you provided is incorrect Please correct question no 3 and question no 6 and resubmit the report.

I refer you to check the email sent on Monday, February 20, 2023 at 10:11 AM (PST).

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance."

They say a copy has been sent to you, which is good, because the ** Representative states "#6" is incorrect on their phony incident reports they pretend to send to make it appear as if they are trying to help me, question #6 can not possibly be incorrect as question #6 states "Have you experienced prior issues with Amazon". I wrote yes, obviously. I think this proves, their entire correspondence with me has not only shown their incompetence but their complete lack of trying to help me. Not only that, I've had my credit card company dispute a charge regarding one of the items because Amazon is fraudulent. On 3/2/23 I get sent this again by ******, after once again, asking how question #6 "Have you had previous issues with Amazon" possibly be wrong. Again, I get this response : "Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

** informed before, I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

The Incident Report you provided is incorrect Please correct question no 3 and question no 6 and resubmit the report.

I refer you to check the email sent on Monday, February 20, 2023 at 10:11 AM (PST) and respond to the concerned team so that they can check and help accordingly.

Thanks for your patience and understanding in this regard." < ** you can see, nobody is clearly trying to help me and they are trying to "wall" off support for these items regardless of how many agents check it and verify Amazon is in the wrong. I am currently working with my bank and credit card to dispute these fraudulent retrocharges and I am also trying to see what legal aid I can now achieve to help me with this.

Sincerely,

*********************
Business Response
Date: 03/09/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As informed before, Please share the Incident Report and response to the email sent on Monday, February 20, 2023 at 10:11 AM (PST) so that concerned team can check and assist accordingly.

Thank you for your understanding. I realize you're upset we've been unable to address your concerns to your satisfaction. At this moment we are unable to issue the refund on this order.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/09/2023

Complaint: 18645621

I am rejecting this response because: The incident report I submitted first and have continued to submit will be the only incident report I submit as it is 100% correct backed by both your websites automated chat, your websites own information showing the order and the various responses of your chat agents. You can wall me all you like but the incident report remains the same. Again, I ask how question #6 can be wrong when the question is "have you had problems with Amazon before" and again for the 6th time now I get absolutely no answer. I just really have to question ******'s incompetency and clear lack of trying to resolve anything and the question as to why ****** tries to route his emails to my personal account through Amazon India and Amazon ******.

So I have already successfully disputed one charge from Amazon with my credit card company as Amazon fraudulently charged 30$ in retro charge back to me and I will continue doing the same with the other charges since Amazon refuses to have an agent call me (any time ************) or actually let me speak to someone because every agent I speak to tells me you have received that items and I should not be charged (see previous screenshots for proof). I am also working with legal aid to see what kind of action I can take in response to your (admitted) thievery.

Sincerely,

*********************
Customer Answer
Date: 03/20/2023
I just want to add that on the latest complaint, I have now had 2 of the 5 items disputed on my credit card resolved in my favor -not- Amazons if I could add that to the complaint and I think this is all continuing to prove that Amazon fraudulently charged my account and this "Naveen" is possibly to blame and it should be public knowledge.

Thanks in advance,
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 19th ***** I was checking to see the total of some wedge boots Somehow I may of clicked the submit button but I called Amazon right away to inform them and they cancelled my order immediately and told me Id get my refund of $60.55 by the following Friday. Didnt happen I was then told Id have it today Dec 27th Still havent received it. I call again and all my orders are wiped out! So the lastest is I cant have a refund unless I give them the order #. I have proof they my bank statement $60.55 has cleared my bank account. Please help me get my money back
Business Response
Date: 12/28/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to charge for Wedge boots.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

When you place an order, your bank places an authorization hold on the funds, but the charge is not fully processed until the order ships. This authorization hold *** show even after the order ships or is cancelled. Most authorizations will be removed within 3-5 business days.

Since the order was cancelled before it is shipped, it's likely an authorization hold from banks end. It is best we request you to contact the bank for further details, as we've not charged the order. The charge shown in screenshot is related to authorization, if the order is charged it shall generate an ID of 9 digit alphanumeric code.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
I continue to get the run around from Amazon It has now been 10 days since this started and still no refund. I continue to be told I will receive my refund on this day that day, but none has been issued back to my bank account. The order was never shipped out since i called immediately so I am not sure why I am still waiting for my money refunded back to me?
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last October 5, 2022 due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our account and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges.Sincerely, ************************ Rose
Business Response
Date: 01/10/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10 Jan 2023.

Sincerely,

Amazon.com
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a sofa bed to be delivered to my Mom's house for Xmas. The wrong item was sent. Called customer to cancel order, return item and get a full refund. None of these things happened. They sent *** to the wrong address. Made 5 calls to reps and supervisors. All incompetent and don't know their return or refund policies. Management was supposed to call me yesterday within 6 hours. No phone call. Called today and still no results. Escalated to management again. My Mom never got her Xmas present because I cannot get my refund and big box blocking her walkway because Amazon cannot get *** to pickup. Need compensation for stress and aggravation this issue has caused.
Business Response
Date: 12/28/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable locate the order you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
*****************************

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