Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They charge a fee for prime membership which is 2 day shipping. Any more the shipping takes weeks but the price hasnt declined.
Business Response
Date: 12/28/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear that some of your packages were delivered later than expected, we regret any misunderstanding in this matter.

Amazon Prime is a membership program that offers many benefits, including FREE Two-Day shipping on millions of items, access to movies and TV shows, ad-free music, unlimited photo storage, and Kindle books. It is not just a free or a expedited shipping program. You can view a complete list of benefits here:
*********************************************************************************;

Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment. Our shipping times are based on a variety of factors. For more information visit:
*********************************************************************************;

I am afraid, we do not have an option to offer adjustments or waivers for Prime.

We appreciate your feedback and have forwarded it to the correct team internally. I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Dec 13, 2022 Order #***-8776878-7984226 Order total $1,191.29 (1 item) XFX Speedster MERC310 *** Radeon RX 7900XTX Black Gaming Graphics... $1,099.99 Qty: 1 Sold *********** *** First Amazon rep said my order was being expedited and would ship within a week. That didnt happen. Been trying to get a GPU for 3 months, dodging scalpers and bots which Amazon selling encourages, an extremely anti-consumer practice.Management and support response has been cookie cutter copy and paste nonsense, and leadership refuses to look into the supply of my order. They refuse to even contact their supplier for an ETA. No compensation has been offered nor any ounce of care afforded to this issue. The only solution offered has been to wait and hope that its fulfilled, or to cancel my order and pay 100% above MSRP or more to a scalper which Amazon profits more from in seller fees. I want my order fulfilled and a proper apology.
Business Response
Date: 01/08/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with the delays in shipping your Order ID: *******************; I have reviewed the issue in detail. I see you have cancelled the order as it could not be shipped due to inventory issues.

Our delivery estimates are based on a variety of factors, but at times unforeseen circumstance outside of our control limit our options. Once an order is cancelled, we are unable to reinstate the order or require a delivery. You have not been charged, in case you see an authorization, it would be removed per the policies of your bank.

Customer satisfaction is our top priority; we try to work with our suppliers and sellers to increase range and availability in the range of products we offer. We appreciate your patience and understanding while we strive toward resolving your concerns.

We appreciate your feedback and have forwarded it to the correct team internally. They will look into options, however, I do not have any other information at this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two years ago, I started receiving unwanted return items from an unknown Amazon seller. I would throw them away upon receipt. For the last month, Amazon Warehouse has been sending me unwanted, flammable items from another unknown seller. I have not thrown these away because they contain batteries and require proper disposal. I have asked Amazon to pick-up the flammable items and they will not. Can you please investigate?
Business Response
Date: 12/29/2022
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you are receiving unexpected packages from Amazon.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number or the delivery tracking number mentioned on the unexpected packaged that you have received for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 01/07/2023

Complaint: 18647493

I am rejecting this response because:1, they only asked me information and never gets back to me. 2, Im still receiving returns from Amazon even today. 3, I need them to pick up the package.

Sincerely,

*** (****) ***
Customer Answer
Date: 01/09/2023
Hi BBB,

The response is not acceptable.

Amazon asked order information from me, and then never got back to me. The returned package with including battery stills sit my home, and Im still getting those returns even today.

Please ask Amazon stop sending me those package and pick up the ones at my place.

Thanks

****
Business Response
Date: 01/29/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you are receiving unexpected return packages from Amazon that are intended to one of the sellers.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue.

Please share the picture of the shipping label mentioned on the unwanted return package that you have received for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 02/02/2023

Complaint: 18647493

I am rejecting this response because: they did not make any progress, they only keep asking me information which I send them twice already.

Sincerely,

*** (****) ***
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has taken money for the same items twice and refused to refund because on their end they didnt see a double charge. And they also wouldnt let me speak to a supervisor to resolve my issue
Business Response
Date: 12/29/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:12/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order was not recurve and the company refuses to resend the order. I spoke online to a representative and was told to wait. It should have arrived on December 16th and was delayed in transit. The order never came. The company representative, ***, said there's nothing they can do now, only refund my money. The price now is 200 over what it was originally was when I purchased it. The company rep said there is nothing more that *** be done and she is the highest level that I can dispute the order.
Business Response
Date: 01/05/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue with the delivery of your order for the CYBERPOWERPC Gamer Xtreme Gaming PC and have looked into the matter in detail.

I'm sorry your package never arrived and you had to contact us. I've requested a full refund to your MasterCard on Friday, December 30, 2022 to cover the full amount of this shipment, including any shipping costs. You'll see this refund in 3-5 business days of issue.

Unfortunately, we don't have any more stock of this item right now, and we're not sure if or when we'll be able to get more.

We appreciate your feedback and have forwarded it to the correct team internally. I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am having a HORRIBLE experience with one of the sales I have made on the Amazon Seller platform.The order number is 112-1281809-8174653. I did everything possibly right on this order: shipped via Amazon Buy Shipping, dropped off two hours after the order was placed, and delivered the package 5 days before the delivery deadline.The buyer reported a problem with delivery and states he never got the package, opening a chargeback claim. I provide all info necessary and the chargeback claim receives the status of "You are not responsible for this chargeback or its reimbursement."Today, almost 4 MONTHS LATER!! , I receive an email from Amazon saying that I am now responsible for the chargeback and need to supply a refund of $1300!! After clearly stating "You are not responsible for this chargeback". This is absolutely RIDICULOUS and UNACCEPTABLE for a platform like Amazon to switch and dump something like this on the innocent seller. Amazon policy ( ********************************************************************** ), clearly states "If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery. ********************** will cover the cost of these claims and they will not affect your Order Defect Rate."I demand that the ******* is refunded to my account instantly, or I will immediately file a claim to Better Business Bureau. This is a direct breach of Amazon policy, which states word for word that I am protected against all problems with delivery if the shipping is purchased through Amazon Buy Shipping and shipped on time.********************** LLC
Business Response
Date: 02/20/2023
Hello,

We have denied the seller's request for a refund. Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the seller of this decision by email on January 5 2023.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was suspicious activity on my account so account was blocked ***** says they canceled all my orders from that point but never returned *** of my money when I call to find out where money is they say they can't access my account so can't tell me. That I have to follow the instructions of yhw email sent to me I did that 8 time and still no resolution. I can't access my account all my orders were canceled but no refund for any of the orders was returned. I just opened a Amazon credit card that I cannot now use because my account is locked witch also charged me 200 and wants payment of 197 more. I have no idea what to do but I really money as soon as possible.
Business Response
Date: 01/07/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on1/7/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a claim on seller that I never received a response from. I did not receive shipping label from Amazon to return items as requested. I have not received response from Amazon regarding this issue and still have no refund which is $75.I returned 3 items before Christmas and requested refund be credited to my Amazon gift card balance. I have spoken to 2 customer service representatives, both giving me different responses on when refund would reflect on gift card balance. STILL no refund. Total of the 3 returns is $85. I have taken all the avenues to get this resolved, customer service chat, customer service via phone and finally email. I can not seem to get a response from anyone at Amazon. I do not understand the ridiculous run around. All I want is the $160 worth of refunds that are owed to me. I even requested it be credited to gift card balance to be able to recycle the money back to Amazon. I am reaching out to BBB because I have no idea what else to do to get this resolved. PLEASE HELP.
Business Response
Date: 12/29/2022
Hello,

We need following information before we can make a decision on the claim on Order 112-5230980-3358619. The A-to-z guarantee claim will be temporarily withdrawn.

-- The shipping carriers name
-- Return Tracking number

Sincerely,
Customer Answer
Date: 12/29/2022

Complaint: 18647212

I am rejecting this response because: I do not have a return tracking number nor a shippers name. I requested Amazon to send me a shipping label thru the mail and it was never received. I have already explained all of this. I still have both rings in original packaging.

Sincerely,

***********************

Business Response
Date: 02/04/2023
Hello,

Thank you for taking the time to provide us with more information regarding the claim on order 112-5230980-3358619. The A to Z claim on the order is closed.
Upon further review, we have decided to uphold our original decision since buyer did not return the item within return window period.

Sincerely,
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This should be relatively straightforward.1) We placed an order with Amazon on 11/03/2022 via order number 702-2106684-0308251.2) The order was for a rug. The seller, who receives mostly negative reviews on Amazon (we didn't learn of this until after the fact), attempted to send us an inferior product not even remotely similar to the item we ordered.3) Accordingly, we initiated a refund with Amazon.4) The seller provided a return label and the item has since been returned to the seller.5) The seller and Amazon claim that a refund was issued on 12/17/2022. We have yet to receive the refund and this is the reason for our complaint against Amazon.6) The original charge was debited to our account on 11/07/22 in the amount $521.53. We are requesting a refund of said amount. We have contacted our bank to see, by some strange chance, if there is a reason that we are not seeing the refund. Our bank has informed us that there is no reason that we would not receive the refund.At this point, we are at a loss. Our experience with Amazon customer support is usually great. We have discussed the issue with their chat support regarding their A-Z guarantee and they have repeatedly given us the run around and other times indicated that the onus is on us. (What exactly are we supposed to do lol?)Unfortunately, we do not have records of these chats since Amazon's chat service makes it very problematic to get transcripts of chats. This may be our lack of technical skill but we usually don't have problems getting transcripts of chats with other companies.Thank you for your consideration regarding this matter.Respectfully,*********************
Business Response
Date: 12/28/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern with your order. While we try to offer you a quick response, this order was placed on Amazon.com.mx, our Mexican Site.

You'll need to contact our partner site for more information about this delivery and return as our international websites operate independently. Please reach them directly using the below link for assistance.
*************************************************************

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/27/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FALSE ADVERTISING OF PRICES. Multiple items are listed as a lower price but when you click on the item the price is double.
Business Response
Date: 12/28/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had ordering the items.

I would request you to please provide me the links to the items so that I can try to findout what happened.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

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