Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am a freelancing graphic designer/Animator and I purchased a Graphics card that was in stock on December 13th, 2022 from Amazon for a little over $1200. The item was in high demand which is why I stayed up to purchase it on release day. The item is now not available and Amazon refuses to figure out where my item went.When I purchased the Item, I was told I was going to receive it sometime during 23rd of December to the 28th. But received an email saying it was going to be delayed to the 5-8 of January for some reason.Upon speaking to the Seller, the seller confirmed sending their inventory to Amazon which included my order and they have yet to ship it out. I have been calling everyday for an update and I am just ignored or given the silent treatment. Sometimes they have threatened to canceled my order for even calling. I finally got an update in Wednesday, December 21st from an Amazon supervisor stating that my order was going to leave the distribution center on the 26th of December. I waited to see if anything was going to be shipped out and nothing happened. Upon reaching out again, I was told that I was given misinformation regarding my purchase. I have screenshots of what was told to me and that my order has not been fulfilled because of it being out of stock. After reaching out to the seller again, they have also admitted to me that Amazon has not been providing them with updates and that this situation is very odd. Amazon does not want to do nothing till the 5-7 of next year and thats not acceptable.I have a ton of work that I have fallen behind on because of this issue. I have missed important due dates that have only stressed me out so much that I ended up in the hospital over Christmas.Here I am again trying to contact Amazon and they just threaten to cancel my order.I DO NOT want my order canceled, I want what I ordered. Amazon has the same item for sale on their marketplace from 3rd party sellers for higher than MSRP.
Business Response
Date: 12/28/2022
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have placed an order for the item "XFX Speedster MERC310 AMD Radeon RX 7900XTX Black Gaming Graphics Card" on December 13, 2022 with the Delivery Date information : Delivery date pending. We'll email you as soon as we have a delivery date.

I've checked the order details and see that the order now has got an estimated delivery date by Saturday, January 7, 2023. I sincerely apologize for any incorrect information provided by our support team on this. I'll definitely get the agent(s) coached on this.

There are certain times where we balance our fulfillment network capacity with our promise to our customers. At peak shopping times like the holidays, delivery timing will vary by item and delivery area. We appreciate your patience during this time. We expect to ship your order in time to be delivered by Saturday, January 7, 2023 at the latest.

We will send an email when your order is shipped so you can track your package or you can sign up for text message alerts by visiting:

***************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 01/03/2023

Complaint: 18644247

I am rejecting this response because:
I have contacted Amazon on 1/3/2023 regarding this issue and was told that the item is still unavailable and that I will most likely WILL NOT receive my item on the/By the 7Th of January by a Supervisor. I have documentation that states that Amazon will be covering any price difference if my Item does not get shipped, or does not get delivered regardless of seller. However, Upon reaching out to Amazon once more, They have refused to help me, calling me a liar. I can't include any attachments to anyone on the Amazon support chats because they do not allow customers to send the representatives any photo documentation. So I will be attaching them here. The same item is currently being sold on Amazon for $400 more than MSRP prices as a resale. The seller has confirmed to that my item was shipped to Amazon, but it has been about a month and nothing has changed I have been told many different things by different supervisors, but they all still refuse to help me. I will be reaching out to the seller again as I have also made a complaint on their business as well because of their negligence to also hear what they have to say about this issue. They have even sold more of the same item already, and I have proof of availability on their end a couple of days ago.
I was told on December 22nd that my Item was in ******, ******** awaiting shipment on the 26th of December, but that day has since passed and we continue. I have also heard all the excuses regarding the logistics during the holiday. I also have evidence that ********** has sold more of these devices with a promised date of January 20th, so there is stock as sales continued on their end. I can also attach that information next email, as I can only put 4 new screenshots above.
I would like the item I ordered and for Amazon to cover the price difference regardless of how much more it is. I purchase the item while in stock and should have received it by now. No other resolution will be accepted, as I want what was promised to me. Failure to comply with what was told to me by Amazon themselves will result in further action as required. I have been a prime member for 12+ years, and for this treatment for an item of this expense is absurd. I purchased this item in installments and I have yet to receive it.
Sincerely,

*******************************
Business Response
Date: 01/14/2023
Hello,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the details of the order #***-7045638-6187450 placed for 'XFX Speedster MERC310 AMD Radeon RX 7900XTX Black Gaming Graphics Card' on December 13, 2022. I see that this is delivered successfully on January 7, 2023 successfully.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a apple airtag and a pair a headphones. Didnt like wither of them so i shipped them back in the same box. The headphones gets refunded but the airtag is still pending and hasnt changed for over two months.
Business Response
Date: 12/28/2022
Hello *****,

I am ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you have returned the item 'Apple AirTag Leather Key Ring' along with the Skullcandy Hesh 2 Wireless Over-Ear Headphone but haven't received refund on the item. I'm sorry for the inconvenience caused with this.

I've reviewed the details and processed a refund on the item for $39.52 back to your payment method. You'll see this refund to your card in the next 3-5 business days.

You can view the status of your refund in Your Account here: ***********************************************************************************

I'm glad I could help! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 701-2862812-5199433 I was told order would arrive on Dec 23rd when I placed order. As of 23rdd, it had not been shipped so i contacted to cancel it. they would not cancel it saying it was in-process, which was not true, as it did not ship til 26th. I am no longer in ****** so there is no way to receive or refuse it. They must Refund me immediately or I will file lawsuit. I just got email saying it just shipped and would arrive 1/13. I am livid.
Business Response
Date: 12/28/2022
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the details of the complaint and understand that you have an issue with an order placed on our Amazon.com.mx website.

As we are unable to access the orders placed on Amazon.com.mx website, you'll need to contact our partner site, Amazon.com.mx, for more information on this, as our international websites operate independently.

You will find contact instructions by visiting their Help pages at the following URL:

*************************************************************

I hope this helps! Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/28/2022

Complaint: 18644254

I am rejecting this response because: that did not resolve the issue. Please provide email address for corporate. I will file lawsuit today if not resplved

Sincerely,

***********
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have seen a great deal of review manipulation and have reported it. Amazon will take the information via chat, so that is good and easy.I also leave that information in the product review, to warn others that the reviews are likely inaccurate, but this is the second time my review has been rejected. They said the review violated community standards, but my reviews contain a review of the seller and the product. I have lost all trust in the review process at Amazon anyway by now, and have been using the app less and less, as I become more dissatisfied with the service. part of the reason I am making this complaint is to create a record of accountability, as I think Amazon, by eliminating critical reviews, is denying the public the ability to see that these reviews are manipulated. I purchased the product I am about to describe, due to its positive review, and I will be returning it because I feel I was mislead by Amazon's system of review.I purchased a Bysameyee usb microscope, order 114-3974258-8577039, and read that I could email them to receive an upgraded microscope stand. So I did. They responded that I could receive the stand once I made a 5 star review and showed them proof of it. I won't do that, but as stated above, I sent a screen shot to Amazon and left a review. They said they would deal with the seller, but rejected my review.
Business Response
Date: 12/29/2022
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the request reviewed by our internal team and received an update on the issue as below:

We encourage customers to provide feedback about the products sold on our website, both positive and negative.

However, concerns about the authenticity of reviews should be reported to us using the Report Abuse link, and should not be stated in reviews.

We will investigate your concerns and take the appropriate action, including removing any reviews that we determine do not comply with our policies.

I'd recommend submitting your review again, restricting your comments to the item.

For your convenience, I've included your original Review below:
They are soliciting reviews by offering a free stand for a 5 star review.

Please take a look at our Community Guidelines for information about acceptable content: ************************************************

We appreciate your understanding. We hope to see you again soon.

Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/24/2022 tried to redeem a ***** gift card that i bought at a store. There was an error stating it has already been redeemed but the ***** is not on my account. After 4 days of trying to get it resolved by amazon. They are saying im out of ***** to spend with the company. This isnt right. My daughter cant use her Christmas gif card that i got her because amazon wont help me in getting my ***** back from their gift card.
Business Response
Date: 12/28/2022
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the redemption error on the gift card purchased from a store.

In this case, to help you with this, I request you to please write back to our email address at "[email protected]" with the images of the gift card along with the 'purchase receipt' related to the gift card for further assistance on this.

Alternatively, you may reply back to this email address with the requested information for further assistance.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:12/27/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order has been delayed for months. We have called repeatedly and were guaranteed delivery several times. *** spoken to supervisor after supervisor and been given no resolution. They have agreed to offer 25 dollar promotional code which is said to appear the next day then it never does. I have currently about 6 hours of my time invested and no resolution.
Business Response
Date: 12/28/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to your recent orders. I understand your concern and would have felt the same if I were you.

Upon reviewing the complaint regarding the promotional credit of $25, from our end I've added the promotional credit of $25 to your account.

which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

The promotional credit you're trying to redeem has already been added to your account. You can see this available promotional balance at checkout when placing an order through the Shopping Cart. You don't need to enter a claim codethis amount will be applied to your next order of an eligible item shipped and sold by Amazon.

The promotional credit doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged. The promotion will not apply to digital game and software download orders from Amazon.

For more information about promotional credits, including the terms and conditions of use go to:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wed, Dec. 21, 2022; I placed an order with Amazon.com with a delivery date of Tues, Dec 27 - Fri, Dec. 30. On December 26, 2022; I received an email stating that my package would not be delivered until Jan. 5, 2023. I reached out to Amazon **************** via the Chat feature on Dec. 27, 2022 to inquire about the delivery delay. I was connected with a representative who informed me that "due to high demand of an item it is not available in nearest fulfilled centre". I explained that I ordered this particular item because I needed it for an event this week, and it was the only option that showed it would be delivered in time, thanks to my Amazon Membership. He provided an alternate option of cancelling the existing order and reordering with another seller with one day shipping. He stated that Amazon would provide a refund for the additional shipping charge. He offered to cancel the existing order so that I could re-order with the rush delivery option. I asked if the rush delivery option would get it here by this Friday, December 30, 2022 and he said, "Yes, its a one day delivery". (I do have screenshots of this conversation.) I had the **************** representative cancel the order and after ending our chat I immediately went and attempted to reorder the item, but it showed that there were none in stock and no "rush delivery" option, as stated by the customer service representative. I immediately went back to the chat feature and notified them of the issue and informed them that the first representative had lied about the availability and shipping and spoke to several more employees who were far from helpful in resolving the issues. I pay an annual fee for the Amazon Prime Membership and I believe that if items are marketed and sold as being available within 2 days then they should be monitoring their sellers to ensure these shipping guarantees are legitimate and being met. When I suggested this to Amazon I was informed there was nothing further they could do.
Business Response
Date: 12/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the order you have placed with us.

Regarding the misinformation you were provided for one-day delivery, I've shared the feedback with our team to get this checked for an immediate action to avoid it happening again. I see the item you have ordered isn't available in the nearest location to your provided shipping zip code hence it can not be delivered within 1-2 days.

Currently the fastest delivery available is between Jan 3 to Jan 6. We are unable to expedite it. If this delivery time works for you, I request you to please place a new order for this item. I've also shared the feedback regarding the sellers and fulfillment experience. Our team will look into it to ensure a timely delivery of your orders.

I appreciate your time and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:12/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-9267211-1646608 - my order was supposed to have been delivered Dec 24 and was delivered to the wrong door. I can't even locate the order because the picture that was taken does not even show the unit number were my order was placed. I was assured multiple time by different reps and two supervisors that I would receive my refund after Dec. 26. On Dec 26, I received correspondence from amazon saying they are refusing to refund because it was delivered to the right address. IT WAS NOT! I DO NOT HAVE THE PACKAGE AND THESE WERE GIFTS FOR MY FAMILY.
Business Response
Date: 01/08/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-112-9267211-1646608.

Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An item I purchased was returned to Amazon in November. I was given a choice of an Amazon credit or return the money to the original form of payment and I chose the original form of payment. Amazon did not refund me via the original form of payment so I contacted them immediately and was told they would indeed refund my credit card. I waited the 3-5 days and the correction was not made. I called again and was told it would be fixed but to wait another 3-5 days. At that time I requested proof in an email, which I was given. A week and a half later the correction still wasnt made so I called again. I was asked to wait 3-5 more days and still nothing. Again I did get a confirmation email I would be credited properly. It has now been another week and a half and nothing has been done on the account after a month of trying.
Business Response
Date: 12/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund on the returned order. I'm sorry for the inconvenience caused.

Upon checking. the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.
If you're not sure what e-mail address your account is under, please contact us via phone:
**********************************************************

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB My name is ******************. My account (A3PB6B9IY6M16F,*****************) is suspended for the relationship to another one. However, according to the Amazon policies, I am eligible to receive the money associated with my Amazon account. I asked Amazon team to receive the funds associated with my Amazon account. (*************************************************) but I did not get any responses. Thus, I turn to you to kindly ask you help me resolve this issue. I attached the EXPLANATION to this letter . Please review the attachment file.
Business Response
Date: 01/24/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Customer Answer
Date: 01/25/2023

Complaint: 18643564

I am rejecting this response because:i still do not receive any response from payment team

Sincerely,

******************
Business Response
Date: 02/05/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,

Merchant credit Team amazon.co.** Amazon Payment
Business Response
Date: 02/15/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-08-02.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

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