Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49,566 total complaints in the last 3 years.
16,372 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought a $300 mattress from Amazon on December 22, 2022 (Amazon.com order number: 112-8023078-6973029). Amazon said my package was delivered at 1:37 pm, Dec 27. I am 100% sure it wasn't delivered since I was at the entrance of my apartment building, chatting with friends and waiting for my package at that time. I didn't find my package over the past two days. But Amazon insisted It was delivered and refused to provide a refund or replacement.
Business Response
Date: 12/31/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the order #***-8023078-6973029 and I have checked with the internal team and got an update on the request as below:

Please share the valid police report as requested, We refer you to check the email send on Thursday, December 29, 2022 at 9:17 PM (PST) and share the police report as requested so that we will be able to help you with this. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 01/05/2023

Complaint: 18659333

I am rejecting this response because:

I have shared the police report with Amazon, but they still don't refund me. The package was NOT delivered. I think it's Amazon's fault and responsibility, NOT MY FAULT. I have to spent a lot of time and energy contacting the police and Amazon, but Amazon still don't refund.

Sincerely,

*************
Customer Answer
Date: 01/10/2023
Hi,
I have some new information to add in terms of my Complaint #********. The police said the package wasnever delivered (See attached pic police_email.png).

Best,
Yue
Business Response
Date: 01/18/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have checked with the internal team and got an update on the request as below:

We confirmed the details of the Police Report that you provided, but its still in the investigation process.

Once the investigation has been completed, please contact us again with the Police Report number, a link to access your Police Report, or a PDF/Image of the Police Report.

We're unable to assist further for Police Reports that are in "pending" or any other incomplete status.

If your Police Report is not complete/closed by 15-Feb-2023 contact us back and we will look into it.

Once 25-Feb-2023 passes, we're no longer able to take action on the order.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 items from Amazon online. Several times my package said delivered. However, the photo taken was not my address nor my door step. Ive already received a refund for 3 items that was not received. The 3rd item which is a Fairy tree , has not been delivered. Ive called customer service and not getting any help or resolution. My request is that I receive my refund due to the carriers inability to deliver at the address on my account. Thank you for your time . Best regards, *******************************
Business Response
Date: 12/31/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

See ********************************************************************************************... for more information.

I refer you to check the email send on Thursday, December 29, 2022 at 4:19 PM (PST).

We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 12/31/2022

Complaint: 18659314

I am rejecting this response because:

Sincerely,

***************************** said package was not delivered to me. Ive checked with neighbors no package has arrived
Initial Complaint
Date:12/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have additional documents to submit to my complaint. These pictures are of the chat session with the agent that assured me the price match would be no issue.

Customer Answer
Date: 12/29/2022
On December 15th I ordered a COSORI Air Fryer Toaster Oven, 12-in-1 Convection Ovens Countertop Combo, 6-Slice Toast, 12-inch Pizza, Basket, Tray, Recipes &3 Accessories, 26.4QT, Wifi, CS100-AO from Amazon.com that was delivered to my home completely smashed up and dented, the shipping box had large holes that were tapped closed. I contacted Amazon.com via chat on Dec 23rd and spoke with an agent who assured me that though the price for the item was now more expensive than when I originally ordered, I could go ahead order a new one and once it was delivered to my home I could contact them back and they would reimburse me the price difference of $55.50. When I contacted them on Dec 29th when replacement arrived, they transferred me around over and over for 2 hours. I was actually abruptly disconnected by a supervisor named ****** ******. Another associate tried to help and said they would connect me to the price matching department. Once connected there, a gentleman answer the phone and said there is no price matching department, he said no joke and Im disconnecting this call now and laughed. I called again and inquired if there was a price matching department and was told by a new agent that there was and she was sorry for the previous agents behavior. I was than transferred again and spoke with another agent who put me on hold to see what they could do, they came back 20 minutes later to say they could do nothing to help me. All agents besides the one that said there was no price match department acknowledged the email that was sent to me stating I would receive the price match difference of $55.50 and all looked up the previous chat from that day (Dec 23rd,all agents knew I was promised the price match but refused to help. The last supervisor I spoke with, said that she was the highest person I could talk to and she could offer me no help. Id like $55.50 price match. Ive included the Email confirming the price match that was promised to me by Amazon.com
Business Response
Date: 12/31/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team. I've reviewed your email and completely understand your disappointment with the damaged item and price difference. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 12/31/2022

Complaint: 18658877

I am rejecting this response because:

Sincerely,

*******************************
Customer Answer
Date: 01/12/2023
ORDER # 112-8872563-9988202
Business Response
Date: 01/20/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for writing back with order details. Upon checking we do not have the option to provide a price match. Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvements. Proper internal actions will be taken on associates if any false information was provided about this.

As informed before, We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages: ************************************************************************************

If you are not happy with the price you have purchased the item You can return it for full refund, I see that return window for order ID: ******************* expires on January 31, 2023 (28 days left).

Our ********************* guides you through the process and gives you options for a return mailing label: *************************************

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 01/20/2023

Complaint: 18658877

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:12/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have placed multiple orders that were delivered to the incorrect address. They have provided photos with proof of delivery but these photos are not of my address. In the photo you can see the packages are delivered to a completely different address, not mine. I reached out to customer service about this issue and they provided refunds/replacements but threatened to ban me from ordering from Amazon in the future. My most recent order was delivered to the incorrect address again but now Amazon is refusing to issue a refund or replacement. When the package was out for delivery they provided a map of where the package was to be delivered, but the map wasnt of my address (screenshot provided). I have reached out to customer service multiple times that they keep delivering to the incorrect address and have tried to explain this but they have done nothing to look into the issue. They are blaming me for something not in my control.
Business Response
Date: 12/31/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the delivery services. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 01/04/2023

Complaint: 18659024

I am rejecting this response because:

The latest response I received from Amazon was that they believe the item was delivered to the correct address and they are not willing to provide a refund. The package in question was not delivered to my address. When the package was out for delivery Amazon provided a map showing where the package was to be delivered. The location shown on this map is not even on my street. I looked up the location shown on Amazons map on ****** maps and the package was delivered to an address on ******** Street. The delivery address I provided Amazon was ****** Drive. Amazon sent this package to an address not even on my street.

Sincerely,

*********************
Business Response
Date: 01/18/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for sharing the order ID but as informed before based on the outcome of our investigations, we believe the order ID: ******************* was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered: - Information collected at the point of delivery. - The package weight and reported condition upon delivery.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item haven't been delivered to you. Item that aren't received are inconvenient for you and costly for Amazon.

You may wish to contact your local police authorities to pursue this matter further. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report.

There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following: - The delivery address regarding this incident. - The items were delivered according to the carrier tracking. - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime. - The date the report was created. - If the Police Report was created over the phone: The name and badge number of the reporting officer. Were unable to accept Police Reports that are in pending or any other incomplete status.

The Police Report must be filed before February 12th 2023 and provided in English or Spanish to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments. To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/29/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the product they received it asked me would I like my refund returned to the card used for the transaction I said yes when I received my bill it still had the full price for the product on it I disputed it with ************** that day they suggested I call Amazon to find out what happened well Amazon said they returned it to me in a gift card I said I didn't want a gift card I have synchrony asking for their money and you're telling me about a gift card and to add insult to injury they told me I had spent some of the money on the gift card when I had no knowledge of a gift card.
Business Response
Date: 01/19/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 2023-01-19. This email confirms that the refund has been issued for $107.74 to the customer's Gift Card balance on 2022-10-21.

Sincerely,
********
Amazon.com
===========
Customer Answer
Date: 01/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I would appreciate having proper notification when my money is being took and in the near future I would respectfully say I do not never want a gift card when I'm spending my cash send my cash back thank you.
Sincerely,

*******************************
Initial Complaint
Date:12/29/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
order number ***************** i ordered 4 books and only one came from the book depository on amazon the tracking says delivered i only got the one book house of Tudor the other three never came amazon will not help me they just do not care all i want is my books and to know where they are if they are still coming or if they will be replaced, please help me.
Business Response
Date: 12/31/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the order ID: *******************. Upon checking, I see that seller has checked and responded as:

I see that one item, House of Tudor : A Grisly History, was dispatched on 19-12-2022 ,tracking number for that is: :********************** Shipping link :https://www.usps.com/ Latest update on that: Your item was delivered in or at the mailbox at 1:55 pm on December 28, 2022 in *********, ** 44134.

The remaining 3 items on your order were shipped on 28-12-2022 .As the order was recently dispatched, no tracking information is available as yet. Once your package reaches the courier and is processed, a tracking number will be generated. If this is not sent to you in a few days' time, please contact us and we'd be glad to relay that information.

The expected delivery dates are as follows: 5th Jan - 10th Jan 2023 We find it more efficient to dispatch items separately. Since we receive items from a number of different suppliers, who will invariably deliver items at different times of the day, and sometimes, on different days entirely, we find it more efficient to dispatch items as soon as they arrive, as opposed to delaying an order whilst we wait for an order to arrive in its entirety.

Please wait for the items to be delivered as requested by the seller, You can contact seller from your orders page for more details. Also you can view the emails that were sent to seller in Your Account at the following link:

https://www.amazon.com/gp/communication-manager/outbox.html

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 12/31/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:12/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase online on Nov 2, 2022. I got an email saying my card expiration date was expired 10-31-22 & to update the date. I did that. I got an email w/ the delivery date for my purchase. That's what started the nightmare of phone calls, emails & constant bad advise from reps saying the problem was for various reasons for my Master Card. I called the bank MANY ************ repeatedly told me there is no problem with my card ( I knew that since I've used it several times w/ no glitches.) Amazon reps repeatedly said it was my card ( with different reasons ) & to call the bank. I am sick of playing games back & forth on the phone with these people & even the nicer ones that legitimately tried to help & assured me the problem was solved & the very next day the same email stating the card was declined for need of an update. I've lost my ************ don't trust them since they have my active card info & not allowing me to use it. They've even told me to use a different card. I will not. I want this resolved since I never had a problem with Amazon until my card expired & I updated the date numerous times. I tell them my bank said it's the Amazon *************** won't get someone in authority to remove the problem with their software updates. I never had this problem with them before the expiration date update. Please help me with this issue as it's going nowhere but in *********** am concerned for my Master Card info. Thank you. *******************
Business Response
Date: 12/30/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the payment issue.

Generally these issues are resolved by removing the card details from the account and adding it again. If this was not yet done, I request you to please delete the card details and add them again for the payment. Once done, please logout and re-login to your account. Please place a new order again by selecting the card you have re-added on the account.

The above procedure should resolve the issue and you should be able to make the payment without any issues however if the issue persists, I request you to please let us know, we'll be happy to help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:12/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last November 2, 2022, due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our account and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges.Sincerely, ************************ Home Deals
Business Response
Date: 12/30/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 11/2/2022.

Sincerely,

Amazon.comTell us why here...
Customer Answer
Date: 01/02/2023

Complaint: 18658824

Dear BBB,
Thank you for your response. We would also like to have an update on the status of our account. We have submitted an appeal multiple times to request that our account be reinstated but the response we receive is system generated. There is no specific information on what is missing from the Plan of Action. We have also provided an invoice for our new accredited supplier. We humbly ask your help to restore our selling privileges so we may continue to sell and perform above and beyond Amazon's standards in providing a great customer experience. I, together with my team, will make sure that we will not waste any chance given by Amazon.

Sincerely,

***********************
Initial Complaint
Date:12/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon that said it would be delivered by December 23. It was a Christmas gift, the delivery date changed 3x and the final delivery date said December 30. The 23 was already out of my 2 day prime guaranteed delivery then the date changed 3x and then after having to cancel my order my held money from my account again.
Business Response
Date: 12/30/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-114-9236876-6173038 for the delay in delivery.

The delivery date changed multiple times based on item availability at the fulfillment center.

As the order is cancelled, the authorization charge will be reversed automatically back to your account or you can contact back to release the authorization.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/29/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 23, 2022, I purchased a Miko 3 robot for the amount ****** plus taxes. I received my purchase on December 27. Today, I searched the site and found the exact same product being sold for $100. Nothing identified this discount a sale nor did it mention the length of time is would be sold for this price. I contacted Amazon requesting a price adjustment for the product I purchased since It wasn't on sale and the significant price decrease was applied 2 days after received my purchase. I'm told they won't do that. I will have to go through the process of returning the purchase with the option of buying it again for the discounted price. This is ridiculous.
Business Response
Date: 12/30/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint I see that you are referring to the pricing issue on order:-112-2076658-7083433.

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:

************************************************************************************

As you already create return for the item to get refund, In order to get the item on the price you mentioned you can return the item to get refund and you can order it.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************

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