Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,788 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon then returned it. Amazon without my consent refunded the purchase to an Amazon gift card rather than the original form of payment. My refund confirmation states "A refund will appear on your bank account or credit card statement within the next 7 days. When I contacted Amazon via chat I was informed that they issued it via gift card and they now could not refund it back to my card. I was sent to 3 different representatives all of whom repeatedly tried to get me to accept the gift card as a refund. I refused. I want the money refunded to my card as that was the original form of payment. I also have a screen recording of the entire conversation that took place all the way up until they ended to conversation without resolution.
Business Response
Date: 12/30/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint I see that you are referring to the refund on order:-114-3315697-5513007 of $151.19 issued on your gift card balance.

Based on order details I see that you have created the return and selected payment to gift card balance which is issued and partial amount was already used.

In this case I'm afraid to say that we no longer have any option to take action on reversing the refund back to your original payment method. I request you to use the gift card balance on your further orders as payment method.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/30/2022

Complaint: 18658693

I am rejecting this response because:
On my return receipt it clearly states the money would be returned to my bank/ credit card, showing that the original form of payment was selected for the refund. Also the full refund amount is still on the gift card as of 9:05 am on 12/30/22.
Sincerely,

***************************
Initial Complaint
Date:12/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/27 I ordered the Caputron tDCS Device for $126.57 ( Order# ***-5887786-2100238) and found the product was already used, the head net was opened and there was some hair in it, the sponges were wet as well. Considering this is applying electricity to my head, I absolutely did not want to risk my health with a damaged item, as a high current could kill me. There is not refund option to specify a product was used, so I selected it was damaged and commented that it was used. I told chat support I received a used item and they said I had to return it and order a new one. On 12/7 I was refunded $101.26, and upon calling them and texting chat, they said they cant return the full item cost due to it being used (and was not damaged according to my return) there will be a restocking fee. That is why I returned it in the first place. I want my full refund. I had to re-order the exact same item, for the exact same cost Order# ***-9707204-0153809 as well as wait another week to get it. I want to add, it is terrifying to know that they restock devices like this. What if it's damaged and I used it and it electrocuted me? I am owed $25.31 for the restocking fee, but a whole lot more for all my wasted time.My last complaint was ignored with a generic email, as I have specified numerous times, if you send a USED item, I am not liable to pay to return and restock it, I ordered a NEW item, and had to REORDER a new item
Business Response
Date: 12/31/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Based on the investigation by the concern team from our end we don't have option to process refund for restocking fee.

However, you already contacted the customer service team and appealed to get refund they can only take action.

In this case from our end no further action can be taken on the order or to process refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/31/2022

Complaint: 18658647

I am rejecting this response because: "the concerned information" is not a response. I was charged a restocking fee for an item that was already used. I was not given anything other than an automated response. I got a replacement device that has actually burned my forehead, and at this point I'm looking to take legal action for bodily harm

Sincerely,

***************************
Initial Complaint
Date:12/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 7th I purchased a new kindle scribe and traded in my old kindle paperwhite. I was supposed to receive 20% off the new one as part of the trade in (this is confirmed everywhere on the amazon website). Unfortunately the 20% did not go through. I spoke with customer service the same day and they sent me an email saying to message them back when i received the order (last 4 of order number is ****) and they would apply the 20% trade in value promotion. I have since emailed and called customer service multiple times but no one will apply the trade in promotion even though it is clearly available in my account. Furthermore, everytime I call - I get transferred multiple times, placed on hold and at somepoint while on hold (typically after over 30 minutes of total call time) I get disconnected and have to start the entire process over.
Business Response
Date: 01/10/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Trade related to the promo credit. Upon reviewing the account we can see $25 gift card was added to your account for trade in.

Upon investigation on the order I'm sorry for the incorrect promise made by agent. In this case from our end we don't have any option to add or issue any promotional credits or discount as it will be an automated process.

At the time of order placing only if you are eligible for it the offer of discount will be applied.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an Amazon Prime Order which is supposed to have items to their destination within 48 hours. Order is through my sons account, ***********************. **************** cannot tell me anymore than I can see online and cannot confirm where my items are. Orders ***************************************** Owner of ******** says he cannot assist even though his website shows an Order on Amazon link. Please note this complaint is solely against Amazon. It has been impossible to get any information or satisfaction from them. This is delaying my growing season as I needed to plant seedlings today (December 29, 2022).****** left the customer service online chat and connected someone else without letting me know she was doing so.
Business Response
Date: 12/30/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the orders did not arrive and I apologize regarding the bad experience with our support rep leaving the chat in between. I've shared the feedback with the concerned department for necessary action.

I can see that the orders are unfortunately delayed in transits. Its already shipped and we are expecting the delivery of multiple items within next 1-2 business days. I understand this is beyond the promised delivery timeline and I sincerely apologize for the inconvenience caused.

I request you to please allow us this time to get the order delivered. If the items may no longer be needed by the time they arrive, I request you to please refuse the delivery so that it will be returned to us for a refund. Thank you for your cooperation and understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 12/30/2022

Complaint: 18658127

I am rejecting this response because:
I want the items but I do not understand what is going on. They should have been here by now. This has been a bad service experience. The promotional certificates issued do not help to compensate for anything as they cannot be used on most items.

Can you contact your warehouses or carrier to find out what is going on and where my items are? The app is showing delivery today. Can you confirm?

Sincerely,

*************************
Initial Complaint
Date:12/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Audible.com associated with Amazon started charging my card. I never wanted to have this service and I cannot figure out how to cancel. There is no one to talk to. I want the ***** they have been taking from my credit card for months now. I did not authorize this
Business Response
Date: 01/10/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the charge for Audible subscription.

Upon investigation, you began a free membership on 8/30/22 and redeemed a credit for "Law of Attraction".

As we can see the Audible membership is already cancelled by the agent and issued refund of $44.85 back to your original payment method on January 4, 2023.

I request you to check on your bank or card statement as the refund amount will be reflected on your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I purchase some items from Amazon right before Christmas they were suppose to be delivered on the 20th Im excited I wait of course then the day comes and I dont have my package BUT IT SAYS DELIVERED so I chat with support they tell me to wait at first so I chat back at night time cause I definitely didnt receive it and the agent assured me everything fine and they asked how I wanted my refund and boom they said I was refunded I say thank you go about my day .so like 4 days goes by and Im like dang I shoulda got that money by now so I chat and ask and they gonna tell me oh we arent responsible for peoples packages after they leave okay like why tf we gotta atrirude all of a sudden like your paying outta pocket for me or something and they were changing it all up basically accusing me of lying even this they already processed the refund days prior like wtf and refused to give me my money back this is for order # ***-8310418-5923433
Business Response
Date: 12/30/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the order did not arrive.

I can see the issue was escalated to our team and they have investigated this matter. Based on the results of our investigation, we aren't able to refund/replace this order at this time. We are unable to share any further insight or take any action.

We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems. Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:12/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I wish you happy holidays! My account was deactivated in error due to related to WORLD MEDIA MARKET seller account. The real owner of WORLD MEDIA MARKET seller account is **************************. ************************** was my business partner. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated association with WORLD MEDIA MARKET seller account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I created partnership with ************************** on December 4, 2019 (see Partnership Agreement). On March 26, 2020 I notified ************* ****** about termination of our partnership (see Termination Letter). According to the Partnership Agreement, I was obliged to notify ************* ****** in advance 3 days before the partnership termination. On March 29, 2020 we conducted a partnership meeting to sign and notarize all the necessary documents to finally terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of the Amazon Services Business Solutions Agreement, Amazon has the right to terminate the agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to reinstate my account. I will be forced to apply to the Arbitration Court in case of failure to act on the part of Amazon. Thank you in advance!
Business Response
Date: 12/30/2022
Hello Dmytriy *************,

You have been found to be related to an account beginning with WORLD MEDIA MARKET.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (***************************************************************************) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (******************************************************).

If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (*********************************************************************************************************************************)
-- Addressing Multiple Account Policy Violations (*********************************************************************************************************************************)

You can view your account performance (***************************************************************************) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: ****************************************************************************
-- Download the Android app: ********************************************************************************************************

Thank you,

Amazon.com
Customer Answer
Date: 01/04/2023

Complaint: 18657546

I am rejecting this response because: On December 30, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account, but they required additional information in order to reinstate my seller account. Therefore, I would like to provide the following additional information and documents to clarify my problem.

Additional documents:

-- **************************************** Dissolution Agreement;
-- Protocol of Partnership Dissolution Meeting;
-- Termination Letter.

Please, note! All the documents contain the necessary signatures and seals of both parties. All the documents also were notarized by Ukrainian notary public.

I would like to remind Amazon Support that my account was deactivated in error due to related to WORLD MEDIA MARKET account. The real owner of WORLD MEDIA MARKET account is **************************. He was my business partner. I have always been the owner of only one account. I have found that ************* ****** has intention to violate Amazon Policies. Because of this fact, I terminated our partnership in advance so as not to be implicated in violating Amazon Policies.

I stopped my partnership with the owner of WORLD MEDIA MARKET account a long time ago. I would like to describe the chronology from the beginning of the partnership with the owner of WORLD MEDIA MARKET account to the final termination:

-- On December 4, 2019, I and ************* ****** created the partnership (please, see the Partnership Agreement).

-- On March 26, 2020, I notified ************* ****** about termination of our partnership (please, see the Termination Letter). According to Section 11 of the Partnership Agreement, I was obliged to notify ************************** in advance 3 days before the partnership termination.

-- On March 29, 2020, three days later, we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (please, see the Partnership Dissolution Agreement and the Protocol of Partnership Dissolution Meeting).

The reason for erroneous related between my account and WORLD MEDIA MARKET account was in the following:

-- The same credit card in Charge Method and bank account in Deposit Method. For the transparency of work in partnership, ************* ****** and I decided to link the same credit card and bank account to my seller account and to WORLD MEDIA MARKET seller account in order to make it easier for the partnership to keep a financial audit.

-- The same email address of bookkeepers user permission who operated the financial part on my seller account and on WORLD MEDIA MARKET seller account.

-- The same Verification Phone Number that was used on my seller account and on WORLD MEDIA MARKET seller account. My seller account and WORLD MEDIA MARKET seller account used the same phone number to speed up work processes of the partnership.

I broke all of these connections to WORLD MEDIA MARKET account. Amazon Support can make sure of this fact by reviewing my Plan of Action, which I submitted through the Amazon internal system.

Therefore, my seller account was deactivated in error. I request Amazon Support to review additional information and documents, and reinstate my account. Thank you in advance, and happy holidays!

Sincerely,

*********************
Business Response
Date: 01/15/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 01/14/2023.
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:12/29/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i reset my ****** kindle fire tablet, once it reset it asked me for account information, i could'nt remember my password, so i attempted to recover my account it didnt work it informed me to contact ****** to get the account password reset, when i contacted ****** customer service they were not only rude and disrespectful they refused to assist me with my tablet issue, i'm very disappointed with ****** and amazon, they refuse to assist their customers.
Business Response
Date: 12/30/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the login issue.

I need some details to be able to confirm the issue and help you further.

1. Could you please confirm if you need help to reset your Amazon account password?

2. If yes, have you tried forgot password option on amazon.com?

3. If already tried, are you getting any specific error message? If yes, can you share the screenshot of the error please?

I request you to please help us with the above details to help you further. I'd also appreciate if you can share the registered email id on your ********************** account.

Looking forward for the details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:12/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order $114-9832728-5645865 for 5 items including PYREX 60 *********************** Funnel - Short Stem Borosilicate Glass Funnel Premium Chemistry Reusable Funnel for Laboratories, Classrooms or Home Use - PYREX Lab Glassware, 75mL, 2/Pk for $25.82 and ***** Life Science Glass Stick 12" Length Stir Rod with Both Ends Round 8pcs/pk for $8.99 on 12/29/22 Amazon.com stated the delivery for these 2 items on 12/30/22 After placing this order Amazon.com changed the delivery for them to 12/31/22 in few minutes after placing this order after realizing that amazon.com was not true to its stated delivery I attempted to cancel this order and received response that it is prepared for shipment - in such case amazon.com can take my money - though it was just in few minutes and the changed delivery was in 2days instead of tomorrow.Then I received email from amazon.com that these 2 items were canceled but I did no receive credit total of $34.81
Business Response
Date: 12/30/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint I see that you are referring to the order *********************** regarding the refund for the cancelled items.

We Amazon charge you only once at the time of shipping, the charge you are referring to is authorization and as the item as updated as cancelled the amount will be reversed automatically back to your account within 3-5 business days.

You'll only be charge for $16.32 for the ***** Labs 250ml Reagent Glass Bottle - Wide mouth with Stopper
the rest of the amount will be reversed.

I request you to wait till the amount get reversed and it will be updated on you statement.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I have not been given a fair review of the linked account suspension on my Amazon seller account. My seller account was suspended due to a link with another seller that I do not recognize. How do you prove to a giant corporation that there is no link to an account they say you are linked to that you have never seen before? All appeals I have submitted were either ignored or denied. It is outrageous. Meanwhile, it is my business that loses in this situation. Please help elicit a response from Amazon so I can go back to selling on my Amazon seller account. I Amazon to see that it would be impossible to prove a link that doesnt exist. Thank you for any help you can provide on this most bizarre matter.
Business Response
Date: 12/30/2022
Hello VitaminLand,

You have been found to be related to an account beginning with Homeopathic ***.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (***************************************************************************) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (******************************************************).

If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (*********************************************************************************************************************************)
-- Addressing Multiple Account Policy Violations (*********************************************************************************************************************************)

You can view your account performance (***************************************************************************) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: ****************************************************************************
-- Download the Android app: ********************************************************************************************************

Thank you,

Amazon.com

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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Complaint statuses

Business Response

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