Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49,613 total complaints in the last 3 years.
16,363 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon did not give me refunds twice when they were supposed to.Few months ago they are saying they refunded me for dish liquid which was advertized as biodegradable but had synthetic fragrance. My **** card was supposed to be reloadable but refund never appeared.Now i mailed gift hat i received which i already have, almost same one. I mailed it back via **** I called and Amazon is just telling me to keep waiting. They received it back weeks ago. Theres no reason the refund should take months. Its been months and my first refund never appeared
Business Response
Date: 12/31/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the return refund. Upon checking I that order ID: ******************* with item: FURTALK Womens Beach Sun Straw Hat UV UPF50 Travel Foldable Brim ************* was returned to the warehouse on Dec 30, 2022. Once received it will take 7 days for the returned item to be checked and refunded. Please wait for the concerned team to check and issue the refund.

Also I have checked for dish liquid but was unable to locate the order details, To help you with this, I request you to write back with order ID so that we will be able to check this for you.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 12/31/2022

Complaint: 18660208

I am rejecting this response because:

Sincerely,

******************* Reponen

Hello, dish liquid order is 111-2810798-8446610. Thank you
Business Response
Date: 01/17/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for writing back with order details, Upon checking I see that for order ID: ******************* refund has been issued on November 13, 2022 at 10:25 AM (PST).

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Logitech G935 headset from Amazon on September 16, 2021. Recently, I've been having issues with audio through the headset and decided to try to get a replacement headset. I contacted Logitech directly and they did not have the G935 in stock to replace it. I then decided to contact Amazon, where the product was still listed as "In Stock" and attempted to request a replacement product, given the fact mine is still covered by the manufacturer's warranty. I would like to point out the fact that the order itself was made through the "Logitech G" store on Amazon, which I am assuming is either Logitech itself or some sort of authorized retailer acting in the capacity of Logitech.I was told by "******", who was the representative that I spoke with in the chat (refer to supporting documents), that I would have to contact the manufacturer for a replacement because the "return period expired" for the product and Amazon was not able to help me get a replacement sent. I told ****** at least twice prior that I had already contacted ******** first and was told that they did not have the product I needed to have replaced in stock. For some reason, that fact was completely overlooked or ignored by ****** and I still have not gotten the result that I expected. I am VERY disappointed in Amazon's "service" to put it kindly and would like to have a replacement product (the exact product) sent out because the product that I have is still covered under the 2 year warranty.I have provided the statement of an official Logitech representative stating that the G935 is covered by the warranty and I have also provided the order itself that I had placed through the Amazon website.
Business Response
Date: 12/31/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your warranty related concern on the Logitech G935 headset purchased on your Order ID: ******************* dated Thursday, September 16, 2021. I have reviewed the options in detail, we are not able to send a replacement or issue a refund at this time.

While I can relate to your concern, we are only able to replace or take a return within the return window, this expired on October 18, 2021.

While we have limited options, you could reach the manufacturer with a request to consider a refund in case they are not in a position to replace or repair under warranty. You could then place a new order on the Amazon site.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/06/2023

Complaint: 18660108

I am rejecting this response because: I am unsatisfied with your lack of effort to make an attempt to resolve my issue. This is an authorized Logitech seller that is operating on your company website and I feel that you as an employee of aforementioned company should make the attempt to reach out to this seller to inquire about the manufacturer warranty on the products that they sell on your website.

Sincerely,

*********************************
Initial Complaint
Date:12/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 27th, I placed an order for two electric kettles (one black, and one white) for about $70. I got my package on December 29th and received the wrong item. I received two black electric kettles. I would have liked a refund for the incorrect item I received, and according to the *** I do not have to return the item since it was sent to me incorrectly. (************************************************************************************************************). I asked Amazon to refund me but they said they cannot refund me if I don't send the item back. I don't understand why I have to take the time and effort to drive to an Amazon return center to send back the item when it is their mistake.
Business Response
Date: 12/31/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your order ID: *******************. I see your concern on the return refund and have reviewed the issue in detail. The response provided earlier was correct, we will not be able to issue any refunds on this order unless we receive the item back.

You can view our return policy from the below link:

*************************************************************************************************************************************

To return the item, go to our *********************:

**************************************

The ********************* will guide you through the process and give you a printable return mailing label. If a pre-paid label isn't available for your return, the ********************* will provide other options for getting the item back to us.

Once you've shipped the return, you can track your return here: ****************************************************

For more information on return refunds, please go to our Help pages: *****************************************************************************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/29/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a cordless vacuum from Amazon first it told me that I was gonna receive the item before Christmas. Then that changed to December 28th 2022 I waited till December 29th and never received my package from Amazon. The thing said it was delivered but on that day around 1pm when they said it was delivered I looked on my doorbell camera and there was no Amazon driver delivery at that time. So I contacted Amazon even though their driver didn't deliver my item to right address I am not able to get a refund this isn't right I spent ***** on this item that I never received.
Business Response
Date: 12/31/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the delivery. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 12/31/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MY ORDER WAS NOT DELIVERED AND AMAZON REFUSES TO ****** OR REFUND. THEY REFUSE TO DO ANYTHING IN REGARDS TO MY MISSING PACKAGE AND STOLE MY MONEY. I WILL BE DISPUTING THIS CHARGE IF THEY DONT FIX IT
Business Response
Date: 12/31/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states:

All items purchased from Amazon.com are made pursuant to a shipment contract.This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

I refer you to check the email send on Thursday, December 29, 2022 at 6:35 PM (PST)

We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 10th a member of my household placed an order for a lego. Amazon tried to ship it on 12/29 at which time the teen in my household had insufficient funds. I spent over two hours trying to work with someone to get the order cancelled so we could reorder with my giftcards they received for the holidays. It couldn't be canceled per the agents for 6 different reasons: 1. insufficient funds, 2. Lack of Billing Address 3. Lack of shipping address, 4. it was already shipped 5. I am not the authorized user (I am the household owner.) 6. The payment issues must be resolved to place the order and then I can cancel it?
Business Response
Date: 12/30/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question.

Since the order has payment declined state it will automatically get cancelled if the payment method is not updated. If you want this order to go through then you need to update the payment method.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:12/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a laptop on October 13th through a third party seller on Amazon for $865. Also purchased from Amazon a cell phone protective case in which the seller was Amazon. The laptop would randomly blue screen and crash and then reboot in safe mode straight out the box. Cell phone protective case did not fit my phone. Requested to return the laptop as well as phone case for a refund. Both request was approved. Amazon provided return shipping labels for both items. Laptop and phone case were taken to *** store, where I provided both items as well as both shipping labels. *** associate mistakenly switched the labels with the items. Subsequently, The cell phone case was sent to the third party seller, and the laptop was returned to an Amazon sorting facility. Amazon sorting facility received the laptop on November 3rd. The third party seller on Amazon has not refunded me because they have not received the laptop. I contact Amazon to explain how the *** associate switched up the shipping labels and how the laptop was received by one of Amazon's sorting facilities by no fault of my own. I received multiple emails from Amazon stating that they would return the laptop to me within 4 to 6 weeks so I may return it to the third party vendor. It has now been 8 weeks and not only has Amazon not returned the laptop to me but I have received an email stating that they cannot find the laptop. They will not be refunding me for the laptop and that I have no recourse. I have proof that the laptop was delivered to an Amazon sorting facility. Though it was sent there by mistake, and none of my own, Amazon is at that point responsible for the merchandise. Being that the item did not match the shipping label it clearly it was apparent that this item was not mailed to the correct address and should have been returned to the sender. It was not and they refuse to reimburse me for the item they lost. I'm now without a laptop as well as the 865 I spent on it. I need to be refunded.
Business Response
Date: 02/08/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

They've checked with the seller and informed us that the seller hasn't received the correct item in the return. Which is why they were unable to issue a refund for the item.

I've checked your previous correspondence with the seller in this matter as well and I understand that there might have been a mix up in return shipments.

I request you share the screenshot of the return label and the tracking number which you've used to return the laptop, so that we can locate the return and assist you further.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 02/17/2023

Complaint: 18659515

I am rejecting this response because: Hello **********,

Please forgive me if I'm a little frustrated with this whole ordeal at this point as I've spelled out exactly what happened over a dozen times now to various Amazon associates. I know why I have not been refunded by the third party vendor who sells products via Amazon. I know they have not received their product back and that is why I have not been refunded. I know I need to return the laptop to them in order to be refunded. The problem I'm having is that the *** associate mistakenly switched the labels of two returns I was making to Amazon with return labels that I was given by Amazon. The laptop label of course was going to the third party seller.. and the cell phone case was sold to me by Amazon itself, and that label was mistakenly put on to the laptop. So the problem I'm having is that I cannot return the laptop because it was mistakenly returned to Amazon (you guys). And I cannot for the life of me get you guys to return it to me so I can return it to the third party seller and be refunded. Why well because I've been told y'all can't locate it it's been lost by Amazon. I know Amazon received the shipment because there was tracking on the label and it was received on November 3rd, the day after I shipped it, at an Amazon sorting facility. Now of no fault of my own I realize that the laptop should not have gone to you guys. But that does not mean the laptop is a gift to whoever wants to keep it or donated or whatever y'all do with your returns. When it should have been obvious that the wrong item was returned as there is a big difference between a cell phone case and a laptop. Once whatever Amazon associate realized that "hey this isn't a cell phone case this is a laptop", the laptop should have been returned to the sender, me...

It's been going on 4 months now and I've still yet to receive the laptop back from Amazon and I've still not been refunded by the third party seller because they do not have their laptop, you guys do. So I am out $865 and I also don't have a laptop to show for it or a laptop to return to the seller for the refund. Being that Amazon received and had their hands on the laptop last, I am holding Amazon responsible for the laptop not being returned to myself nor the third party seller..

To this email I have attached a copy of the shipping label that was mistakenly put on to the laptop by the *** associate at The *** store. And I'm sorry but it's just not right that Amazon has yet to take responsibility for losing the item and refunded me. Look at my Amazon account over the last 7 years.. you will see that I have spent tens of thousands of dollars with Amazon. Now, let's just throw out customer service rule number one, that "the customer is always right"... I know tens of thousands of dollars isn't a lot of money to the world's number one retailer, but on that same token $865 is much much less. So let's forget doing the right thing from a customer service standpoint and refunding your loyal customer for losing their return item.. but also from a financial standpoint it makes no sense that Amazon would choose to throw away tens of thousands of dollars in future business and ongoing business vs. refunding me $865 because Amazon did in fact lose the item. That should be a small loss to take in order to gain tens of thousands of dollars in future business for the world's number one retailer!

Sincerely,

*****************************
Business Response
Date: 03/18/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department in this matter. We are unable to locate the package mistakenly sent to us.

Amazon does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible.

If you accidentally sent the wrong item to Amazon, please contact **************** as soon as possible.

Amazon cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon.

The item was likely processed and discarded well before you first contacted us on November 16. However, if the returned package is located in the future, it will be returned.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:12/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 10/29/2021 Price: $539 I bought this ipad a few years ago. Recently, my son accidentally locked it and could not remember the apple ID or password. When I contacted Apple they told me all I needed to do was show proof of ownership. I tried sending them the invoice from the purchase on Amazon, but they denied it due to no identifying information about the ipad such as the serial number. I contacted ********************** support and was told they could not give me an invoice with the serial number on it because they do not keep that information. After telling them my issue and that apple needs the serial number for proof of ownership, they told me there was nothing they could do. They will not let me return the product to Amazon and get a refund because it is useless now. First, they told me i could send it back for a refund. Then They said I could ask apple for a replacement, but apple will not do anything for me without proof I bought this specific ipad. Something amazon refuses to help me with.
Business Response
Date: 12/31/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the apple iPad serial. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was informed that a complaint would need to be filed from the email address on file with the account - so I'm filing a second complaint.On 11/02/2022 my husband and I made a purchase from Amazon for Two *** Vive Pro VR systems. Order 111-5910860-7191406. Each cost $1,293.56. The packages were received on 11/05/2022 and opened immediately. Upon opening the first box it was found that the wrong product had been sent due to mislabeling. Instead of a expensive VR system we received commercial garbage bags labeled the *** Vive Pro System. We then documented the issue with several pictures and contacted Amazon.com within 5 minutes and we were assured if we sent the product back the issue would be resolved no questions. Amazon.Com received the return shipment on 11/09/2022. I contacted customer service and was told I would be refunded no questions. A week goes by - I contact customer service and was assured a credit would be issued within a week. A week goes by - Nothing - I contact customer service and was ASSURED once again only to find that the return I had started in their system had been reset like I never attempted to return the item. I contacted customer service and demanded to speak to a manager and was disconnected on several times. Finally spoke to a a manager and was informed I would be credited within the week. It is now nearly two months later - The transaction has been disputed with the bank and Amazon refuses to make good on their promises and refund the money for a product never received. **************** was spoken to regarding this matter over 6 times. Sadly I only thought to copy the last correspondence I made. I will attach below along with photo documentation which no one at Amazon.com has requested. I have since had to go without $1,200.00 to buy presents for my family during the time of Christmas and my VR system present obviously did not work out. I have been a ideal ************ too long for this to go formally undocumented.
Business Response
Date: 01/31/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on your Order 111-5910860-7191406 and have looked into the issue. While we regret the delay and have issued the refund, we will not be able to issue any other credits or interest in this matter.

The refund was issued on Friday, January 20, 2023 to your **** original payment method. You should see it in 3-5 days of issue.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/29/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/29/2022, I received an Amazon package which was being delivered by a Amazon driver. The driver pulls up to my front gate and the passenger just THROWS out my package, about five feet away, onto the ground. First off, I have it noted on my Amazon that all my packages need to be delivered to my garage. Second, why would anyone just throw a package out like that. The Amazon delivery person does not know what is in the package. I order a lot from Amazon, and I always get a new delivery person every single time. However, throwing a package like this is not at all appreciated. It is like they no respect and don't really care about their job. I contacted Amazon customer service, however, they were very vague and just said it will be reported. But, I need a response from someone about this incident because it should NOT have happened. I also have this video on camera from my security camera.
Business Response
Date: 01/19/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im sorry to hear about your poor delivery experience, and I appreciate you making us aware of it.

With the help of your additional information, I have filed this incident to the relevant team.

The concern team will take proper action on the delivery partner and monitor the further upcoming deliveries to make sure such things won't get repeated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.