Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,772 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original transaction with tax was $137.41 on 9/11/2022 using my debit card ending in ****. Invoice # ***-3134661-6484264. Ordered a pair of wrestling shoes that were too small, returned them for a replacement pair that was larger. The second pair order was placed 9/19/22. Invoice # ***-5303548-6277006. The shoes that showed up were the wrong shoes. I sent them back and asked for the correct pair of shoes to be sent. This third order was placed on 9/23/22. Invoice # ***-7098395-9813827. The exact same thing happened and I received the wrong pair of shoes. At this point, I did not want to try for another replacement. I asked for a refund to my original payment method. The shoes were delivered to Amazon per *** on 9/30/22. Amazon did not put on my account that they were received until 10/4/2022. Amazon then stated it would take 2-3 days to process the return and then another 2-3 business days to receive the refund to my bank account, which was my original payment method. I had not received my refund, so I contacted Amazon through their messaging option. That person stated it actually takes up to 14 days for a refund. I confirmed with them that at the latest, my refund should be on 10/18/2022 to my bank account. They agreed. I did not have my refund by today, 10/19/2022, so I reached out again through messaging. The representative stated it would be refunded today within 4 hours to my original payment method. Instead of that happening, it was credited to my Amazon account. I called customer service at this point, and they stated they could not return the money to my bank account. They said even though I used my debit card to start this process, since I attempted a replacement order twice, they had changed the payment used to a gift card. I never ended up with shoes from this ordeal, and believe the money should be refunded back to my bank account. Amazon on more than on occasion agreed this is where the money would go.
Business Response
Date: 10/20/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Upon checking the order I see that refunds were issued for both the orders.

For #***-3134661-6484264 a refund of $137.41 has been issued to the gift card balance on Monday, September 19, 2022

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-3134661-6484264

For #***-5303548-6277006 a refund of $137.41 has been issued to the original payment method on Monday, September 19, 2022

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-5303548-6277006

I apologize for the delay in processing the refunds. I've passed your message on to the appropriate department in our company for consideration.

We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Initial Complaint
Date:10/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/12/22 I signed up for an account with Amazon Web Services. It was a free trial account. I looked at the services that they offered and realized they weren't what I was looking for so I did not use any of their services. On 10/2/22 an attempt was made by them to charge my credit card $228.56. My credit card company declined the charge. I then received a notice saying my account was past due. I opened a case with them to resolve the issue. I told them that I have not used any of their services and should not be billed for any charges. I have been told that I need to set up other services with them before they can address the billing issue. I have told them that I do not even understand what any of their services are and do not know how to set up anything. I told them I did not understand why I needed to set anything up - they should be able to close the account without me doing anything. They keep insisting they can't do that. I believe if I do set these things up that it will result in more charges being created. They sent me videos and instructions but I do not understand most of it. I have tried a few times to do the things but I couldn't - I either go to a point where I got an error or where there was going to be a charge. I believe they should be able to close my account and void the charges that their system generated because I did not use the service. I believe they are trying to get me to incur additional charges. They would not let me talk to a supervisor when I called and I can not talk to billing. They continue to attempt to charge my credit card without my authorization. My credit card company closed my account and issued me a new card due to this. I never used any of their services and just want the account closed and any charges voided.
Business Response
Date: 11/05/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the unexpected charge from Amazon Web Services.

I've sent this complaint to our AWS specialist team and ******, a member of AWS Executive Customer Relations has reached out to you regarding this complaint.

I was informed that she followed up with you with additional details and suggested that you contact her directly if you have additional questions or wish to pursue a billing adjustment via her message on support case: 11168565271.

We appreciate your understanding and cooperation in this matter. We hope to see you again soon
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/19/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a blood pressure monitor that came in defective, will not inflate and will not take blood pressures.I contacted amazon to exchange the defective device, and was told there is no exchange or returns on medical devices, and that I had to contact the manufacturer. I did not understand why if I received a defective device, that I should bear the responsibility of having to contact the manufacturer.
Business Response
Date: 10/20/2022
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Order ID: *******************, item QardioArm Wireless Blood Pressure Monitor.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that this is a non returnable item and we'll not be able to take any action on it from our end.

The only option will be contacting the seller or the manufacture.

You can contact the seller from the below link.
https://www.amazon.com/sp?seller=A1QQMP0TDJHDWI&

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an airsoft rifle from Amazon and it arrived damaged. I went to return it and was initially told to send it back via ****** ***** told me I couldn't ship it with them because I am not a licensed arms dealer. With this information I contacted Amazon and the associate I spoke with suggested I find another carrier and send it that way. I got an estimate from the **** (as this is a large amount of money) I called Amazon to make sure that the amount would be reimbursed and the agent I spoke with confirmed that it would be. With this, I sent it back the same day then I emailed them a photo of the receipt. Fast-forward to October 5th, I checked through Amazon's online message system to see when my reimbursement would be credited back to my debit card and was told 3 to 5 business days. After waiting the time and giving a few additional courtesy days I reach back out (October 17); keep in mind I am getting extremely frustrated at this point! When I called this time they refused to reimburse me which is unacceptable because I am out $175.90 when I was told multiple times that I would be reimbursed! In addition to this complaint, I will attach screenshots of the online chat messages and pictures of the shipment receipt!
Business Response
Date: 11/01/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize that you haven't received a refund for the return shipping charges for Crosman CAK1 BB Air Rifle. The receipt you provided didn't match your description .

On this occasion, we can't refund the return shipping fee. Thank you for your understanding.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Complaint: 18247238

I am rejecting this response because: I have been told by multiple Amazon workers that I would be reimbursed. Again I will attach the documentation that proves it.

Sincerely,

***************************
Initial Complaint
Date:10/19/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a bicycle component that cost ****** dollars from this company through Amazon and item was never delivered for some unknown reason. The shipping company returned the item when they were unable to delivery the package, again for some unknown reason. The address given to the company was correct, because several other orders purchased through Amazon was delivered with no problems. For three weeks the status for the return says it is waiting for the returned item, but it should only take 5 days at most for return. Called the company's phone number, but only get to leave a voice message.I am seeking my refund for a purchased item from this company for ****** dollars that I did not receive.Thanks in advance *************************
Business Response
Date: 11/17/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: *******************.

Upon checking the order details we can see that the refund of $355.90 was issued to your gift card balance on Wednesday, October 19, 2022 at 1:02 PM (PDT). And the gift card balance is already used on orders placed on your account.

The refund confirmation email is also sent on Wednesday, October 19, 2022 at 3:03 PM (PDT). I request you to recheck the confirmation email.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to return defective items for months now and logistics is unable to understand me over the phone. My final conversation was with *****, a leadership department and she said no then yes and still wasnt able to process it. I am dissatisfied with my service. I can not understand you is all she kept saying. Here are my list of returns :(Last 4 order # - item)4635- Tozo headphones ****- sunglasses ****-wipes ****- rings All items are defective. I would like my refund sent to original form of payment. I have the items to return to Amazon locker.
Business Response
Date: 10/20/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. I've reviewed the orders that you've mentioned in the complaint.

Upon checking the orders (#***-1580759-3894635, #***-4112888-8153001, #***-6047977-0041024, #***-7256993-1485027) I see that refunds were issued for the mentioned items on them.

For #***-1580759-3894635 a refund of $27.02 has been issued on to the original payment method on Wednesday, October 19, 2022.

You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***-1580759-3894635

For #***-4112888-8153001 refund of $10.17 has been issued to the gift card balance on Wednesday, October 19, 2022.

You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***-4112888-8153001

For #***-6047977-0041024 refund of $5.72 was issued to the original payment method on Wednesday, October 19, 2022.

You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***-6047977-0041024

For #***-7256993-1485027 refund of $12.71 was issued to the original payment method on Wednesday, October 19, 2022

You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***-7256993-1485027

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase of a 14 piece Ring Alarm System on October 5 to protect my son and I from my husband who I filed a restraining order from. I saw the item was $100.00 cheaper on October 5, which was the day it was scheduled to be delivered. I chatted Amazon to find out that they do not price match and that I would have to return the item and re purchase if I wanted it at a lower price. I spoke to an agent to confirm and she agreed that was what I would have to do. During the conversation I expressed how inconvenient it was to receive the item and then take it to be returned. The agent said she could stop delivery of the item to avoid any inconvenience. I agreed and that was what happened. I waited a week and still no credit of the $300+ to my account and called. I was informed it would take 14 days to get a credit which didn't make sense as I never took possession of the product. I called today, day 14, and was informed that it would take 30 days??? Not understanding why as I did not take possession of the product. I returned an item today to the *** store and received notice of a credit within 1 hour. Why hold my money hostage? They took my money immediately to send me the product. Why not credit me immediately when I didn't take the delivery of the product. I need my money returned ASAP as this is causing extreme hardship.
Business Response
Date: 10/20/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order #***-9529848-0310606 for the ring alarm system.

Upon checking I see that the return was created on Monday, October 17, 2022.

Once the return is processed a refund will be issued for the order. Returns typically gets processed within two weeks from the return date.

If you don't hear from our ************** by Monday, October 31, 2022 please write back so we can find out what happened.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18246579

I am rejecting this response because:

Sincerely,

**************************
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an iphone, the iphone was not as described. It had very visible dings and the battery health was not equal or above the level promised so I returned the item via the amazon **********. The item arrived on 10/17/2022 back to amazon... when I dont see a refund come through I contact costumer service and they said to wait 1 month (Nov 17th) for the refund. I've been shopping at amazon for years and this never has been the case nor does it say this anywhere visible during the shopping process. On the website states "Your refund will be processed when we receive your item." I later contected customer service and they said 3 to 5 days but in a subsequesnt call they said I have to wait 30 days for this refund, if this is so I will have to pay interest charges on the $600 plus charge. This is unacceptable.
Business Response
Date: 10/20/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, we would like to investigate further in this matter however, we are unable to determine the exact order you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18246409

I am rejecting this response because:
I have given them the order number in response and this was their reply directly to me:

-----------------------------------------------
Hello,

I've reviewed your reply, I apologize for the misunderstanding.

Upon checking the order #***-5877820-1914651 I see that the return has been returned already but it has been not been processed yet.

High value items usually gets processed within 30 days from the date of return. If you don't hear from our ************** by Sunday November 6, 2022 please write back so we can find out what happened.

We hope to see you again soon.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
-----------------------------------------------

My response to them was this:
---------------------------------------
My COMPLAINT regards the lack of information to the customer PRIOR to checkout. If Id known ********************** was going to hold my money (in case of return) when buying a "refurbished phone") I NEVER would have bought it. Amazon tricked me, Amazon is tricking all customers by NOT TELLING THEM about these rules of return. As of NOW Amazon does not have the right to keep my money this long. I am not opposed to the process you mentioned, I AM opposed to not having the choice or knowledge of this process prior to shopping. Amazon is violating customers by proceeding like this.

Amazon is wrong and wont admitted. Its been 6 days since Amazon received the return via **** I require a refund immediately!
---------------------------------------

To which they have not replied... Today is Oct 24th 2022, It has been 7 days since they received the return I sent via *** (via their label) and I am yet to see the refund. They are not responding to my complaint (as explained above), they are ignoring it. Had I been made aware of this dificult and lengthy return process I never would've purchase this type of expensive products from Amazon..... but this return process was a surprise after the fact. Now they want me to wait one month for a refund and pay the high interest associated with this charge. This is unacceptable.

Sincerely,

*********************
Business Response
Date: 10/28/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern in this matter.

We have issued a full refund of $619.53 for the order #***-5877820-1914651 on Tuesday, October 25, 2022.

Refund was issued to the original payment method. It will be processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account

:http://www.amazon.com/gp/css/summary/edit.html?orderID=***-5877820-1914651

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 26th 2022 I ordered a kids study chair thru amazon. Only 2 weeks of using the chair, the back rest broke. I paid $117.82 in total. I emailed the seller on Oct 6th which was the last day of return, and told them what happened and what i wanted. They said they were on a rest and get back to me. The seller then requested pics. I tried to send them but it wouldn't go thru. Amazon put in a claim to the merchant to reply to me. The merchant said they can send me replacement parts & $3.00 apology. I contacted amazon, and told them I can send them the pics and they said, it's not necessary and they said, they will request a shipping label for return. I said I need a prepaid shipping label. The seller never sent the shipping label. Amazon said they will put in a complaint with the merchant and they have 48 hours, and if they don't respond they will process my refund. It has been 48 hours and the merchant never responded, and amazon wont process my refund. Also, I'm not the only one that this happened ro.
Business Response
Date: 01/04/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Firstly I apologize for the delay in response on this matter. I was working with the concerned department on this issue but it took more time than usual in this case.

Since the order is sold and fulfilled by a third party seller we do not have the option to issue refund directly. Also the a to z claim was withdrawn.

As an alternative we can issue a promotional certificate of $117.82 to your amazon account which will apply to your future orders sold and fulfilled by amazon items.

If you would like to accept the promotional certificate please let us know we will process it right away. In case if this doesn't work with you please let us know we will try to provide you alternative solution on this issue.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*********************M
Amazon.com
*****************************
Customer Answer
Date: 01/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 10, 2022 I returned three items to Amazon. According to tracking info, the items were received by Amazon on October 11, 2022. This was also verified by Amazon customer service via live chat. The customer portal on ********************** states "Your refund will be processed when we receive your item", however as of October 19, 2022 I have not received any refund. The items in question are: 1) MOUNTAINTOP Hiking Backpack 35L Outdoor Travel Camping Day Pack with Rain Cover for Men Women; 2) **** Lanshan Ultralight Tent 3-Season Backpacking Tent for 1-Person or 2-Person Camping, Trekking, Kayaking, Climbing, Hiking, Grey, 1-Person; and 3) Small 30L Rucksack Pack for Outdoors, Hiking, Camping, Trekking, Bug Out ************************************* Molle Assault Backpack With US Flag Pat
Business Response
Date: 10/20/2022
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned items.

I've checked and initiated the refund for the remaining 2 items which were returned.

I apologize for the delay in this case.

Refund of $183 has been initiated to the card used on the order and will be credited within 3 to 5 business days.

Hope this helped and solved the issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************

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