Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,788 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Comment added by BBB staff member PNN... Sent in via email.The problem is with Amazon online order. I can not find an address for them.What would be fair to me is to provide what I ordered or refund the money now.not in 30 days. They owe me the $423.95 charge and the $100.00 gift card that they used.*********************************** talked to 0/16 2022 Order #***-8551619-1689039 On 9/9/2022 I ordered a "PS5 console with controller charging station" from Amazon for $499.00 total price $523.95 including tax. On 9/12/2022 I received a controller charging station only. The price of the charging station alone was $19.95. When I called Amazon on 0/12/2022 to report the problem I was told that Amazon had made a mistake on their web page and they could not provide the PS5 console. Amazon then changed their web page and my order to show that I ordered a controller charger that cost $19.95 and got charged for $523.95 it. I guess that they are trying to cover up their mistake. As of 9/14/2022 Amazon has refused to remove the charge for a PS5 console that they never shipped. I informed Amazon at that time that I was removing all of my credit cards from my account with them and calling the credit card companies to block any further illegal charges by Amazon. I shipped the charging station back 9/13/2022 and Amazon received it 9/16/22. Amazon as of 9/16/2022 says I must wait another 30 days for them to return the $523.95 charge for the PS5 console that they never shipped.Amazon just sent me an email demanding a new credit card number to charge the balance to.
Business Response
Date: 11/09/2022
Hello,

I am ******* from Amazon.com.

I've checked the information and see that refund is issued on the order. A refund was issued to your original payment on October 23, 2022 for $523.95.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=112-8551619-1689039

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 11/10/2022

Complaint: 18050041

I am rejecting this response because: My original complaint was Amazon said that I would have to a minimum of
30 days for them to return charges to my account for an item that they
never sent to me. They actually kept my money for more than 5 weeks
before refunding it. For over 5 weeks they kept $523.95 of my money with
no compensation. There was no reason for them to hold the refunding of
my money for such a long time. The Amazon customer service
representatives that I talked to while this was going on agreed that
this was a bad policy, but they were blocked from correcting it by
company policy. During this time because of them holding my money I was
unable to order a replacement for the item that they did not send.

Sincerely,

***************************
Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has put my account on hold for the second time in a month to make me prove that it was mine. I have sent numerous documents showing it belongs to me but 3 days now and it is still in hold. They are keeping me from my Gift card funds and cancelling my orders that I have placed. This is unacceptable and they have no rights to keep my money from me it's not theirs. I don't know what else I can do so I am looking for your help to resolve this issue. Thank you
Business Response
Date: 09/28/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 28 September.

Sincerely,

Amazon.com
Customer Answer
Date: 09/28/2022

Complaint: 18049982

I am rejecting this response because: I have sent them all of this information numerous times only to keep getting the same response of can't verify information or card holder? How can you not verify this with all of the information I have sent. This is the information that I have sent them. I have added attachment above.

Sincerely,

*********************
Business Response
Date: 10/18/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 18/10/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 1st I was awarded by zero box online gaming $850 worth of gift card there was three gift cards one was $500 one was 250 and one was $50 I have emails and everything proven my ownership of these gift cards and I had received them and I chose them to be for Amazon so that's what they sent me so I redeemed my $500 gift card with Amazon and I shopped for a little bit I purchased four gift cards two for door **** and two for ****** and use them online as an e gift card when I proceeded to redeem my last two gift cards with Amazon and after everything was complete they decided to put my account on hold saying that there was a suspicious activity and that I needed to prove ownership of my gift cards show them receipts in which I did numerous times and they continue to ask me questions about a bank account that I have no idea about now they want to they're threatening to close my account I have done nothing wrong I've given them all the information that they've needed and they still won't accept it I just want my account back open running and open because they canceled some very important items that I was ordering or that I had ordered that were are the way fixing to get shipped but they canceled everything when they put my account on hold they have no reason and they they have no base to stand on as far as keeping my account on hold or canceling it they said that that they could cancel it at any time without my knowledge or without any reason if they suspect suspicious activity and fraudulent use in which I prove that that's not the case and they still have my account on hold I can't get a hold of the account specialist because they email you and when you try to respond back you're responding back to an email that's a non reply email I've called corporate and talked to the supervisor of retail and that got me nowhere I've called the representatives and try to talk to them that got me nowhere I need to let them know that I've given them what they want and ask
Business Response
Date: 10/19/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 10/10/22
Customer Answer
Date: 10/20/2022

Complaint: 18049610

I am rejecting this response because: in the past I have submitted numerous screenshots of the proof asked for my ID my bank statement my proof of ownership for the gift cards every information they ask for I've given as soon as they ask for it really I got every screenshot to prove it as the ones I sent to the better Business bureau and every time I've sent them the information they ask for they proceed to tell me that they're going to cancel my account I have about over 500 to $600 credit on that account from my gift cards and if they close my account I have no access to none of that and I want my resolution to be just as I said in the past I want my account up and running again and I want to have access to all the credit that was on my account before they put it on pause or froze it or hold I wanted all available to me again cuz they close my account or they put it on hold and then they canceled my orders for no reason whatsoever for suspicion of funny activity with the payment the payment was the gift cards the gift cards was proven I've sent the screenshots and they continue to tell me the same thing over and over and over again so no I do not accept the resolution

Sincerely,

*************************
Business Response
Date: 12/06/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 12/06/2022.
Sincerely,
***
Amazon.com
Customer Answer
Date: 12/15/2022
For my case #******** followed the instructions of amazons request it hit a dead end with no such option nor choice to make one at all..i will send a attachment of what i seem when logging in to my acct

Business Response
Date: 01/05/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 1/5 confirming account reinstatement.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 01/12/2023

Better Business Bureau:

I wanted to update this complaint to being resolved and im happy with the resolution...i cant thank you guys enough for the help that was provided...thank yall....:>
Initial Complaint
Date:09/20/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing in regard to the fact that Amazon helps some sellers to violate antitrust laws. No matter how I explained the situation to them, they refused to see the dirty business some sellers were conducting right below their noses. I am literally running out of words to explain the situation somehow differently for Amazon seller support to understand. That is why I ask you to review the letter I have attached to this complaint. There you will be able to find all the details on this violation and how it's harming both the sellers in the same niche and Amazon's customer experience.I really hope for a quick resolution of this matter so that justice is finally reached.
Business Response
Date: 09/21/2022
Greetings from Amazon,

I understand the sellers concern with regard to report the duplicate ASINs and seller have tried reporting it using the form however seller could not submit all ASINs at once.

I regret to inform that Executive Selling Partner Relations is unable to act on these reports. They must be submitted through our Report Abuse form and reviewed by our dedicated investigations team.

To report this possible violation, from the "Performance" drop-down menu seller can choose "Account Health" and click "Report abuse." Select the most appropriate option and enter any relevant details. Be sure to include the following information, if applicable:

The ASIN/ISBN of the item's detail page and the product title

The store or business name of the seller you are reporting

Your order ID [include this if appropriate]

A concise explanation of the violation

For a direct link to report a violation, go to "Report abuse": https://sellercentral.amazon.com/abuse-submission/index.html

For more information, go to the "Report a Violation" help article:
https://sellercentral.amazon.com/gp/help/external/G200444420

These claim submissions have legal implications and as such cannot be submitted by anyone other than the reporting seller. All reports are thoroughly investigated by our

investigations team. For privacy reasons, the results of our investigations cannot be disclosed; however, disciplinary actions will be taken as appropriate.
While we wont be able to comment further on this matter, if you have any other questions please let us know.
Customer Answer
Date: 09/28/2022

Complaint: 18049720

Dear Executive Selling Partner Relations Team,
Thank you for giving me such instructions, but I need somebody from your team to review this matter.
I have used the method you described in your response earlier, and the special investigations team didnt see the obvious violations (see the attached screenshots).
I do not believe that the executive team cannot influence this investigation to make it as thorough as they possibly can. Please, review everything I have mentioned in the appeal that was attached to the original complaint. There, I explained the situation fully.
If you need any more information on the violations, Ill be happy to help.

Sincerely,

********************
Initial Complaint
Date:09/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,The complaint is regarding a return and refund for Amazon order# ***-2128310-3033010. The order was for two phones and both phones were returned in the same packaging and received by Amazon on September 16, 2022. Amazon has not refunded me the total amount of $1232.60. I have only received a refund amount of $504.50. I have contacted Amazon customer service by phone multiple times and they have confirmed that I should receive the full refund for both items. However, I have not received the full refund amount $1232.60 and I am contacting BBB to help resolve this matter so that I can receive the full refund amount (original invoice attached).Thank you.
Business Response
Date: 10/03/2022
Hello *************************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm so sorry for the inconvenience you've faced.

Upon checking, I can confirm the remaining refund has been issued on Sep 22 to your original payment method and completed from our end. Hope you've received the refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My concern is regarding account deactivation on Amazon. It happened because I did not book an appointment to complete the identity verification. I explained in detail the reason for the inability to pass the verification. But Amazon rejected my appeal without any valid reason. The inability is because I am at war in ******* as part of the Armed Forces of *******. I assist them in protecting the country and carrying out important strategic tasks. I am a resident of the ***************. However, the fact is that I left my country because the *************** and the ****************** closely cooperate. When the ****************** supported wars with other countries by providing them with weapons, the *************** continued to cooperate and have friendly relations with them. I am against the aggressive ***** regime and its involvement in our country. I did not support his political views regarding other countries, especially the ***************. I am restricted in my rights and political views, thereby completely discriminating against **** moved to ******* on December 27, 2021, and decided to operate my business on Amazon here (The Certificate of refugee status is enclosed). The reason for the inability to complete the identity verification is that I voluntarily joined the ranks of the Armed Forces of ******* and will help protect its legal territories. Due to my military service and responsibilities, I cannot pass video verification.To prove the facts that were described, I attach the following documents:1) Passport.2) Credit card statement.3) Certificate of refugee status.I kindly ask you to review my documents in detail and reinstate my seller account. I look forward to hearing from you!Respectfully,*********************
Business Response
Date: 09/27/2022
The seller needs to complete IPI for reactivation and a link for scheduling an IPI has been sent. No action pending from AD end.
Customer Answer
Date: 10/04/2022

Complaint: 18049833

I am rejecting this response because:Amazons response is irrelevant to my issue.
I cannot book an appointment and complete the identity verification because I am at war in ******* as part of the Armed Forces of *******. I assist them in protecting the country and carrying out important strategic tasks.
I cannot conduct video verification from the trenches and during combat missions. I can't take time away from tasks to show up for meetings.
I want to continue selling on Amazon in order to pay taxes in ******* and help the country's economy. My company is now solely dedicated to assisting the ********* army. Any profits from my sales will be used to defend the democratic world from ******** tyranny. The account deactivation does not allow me to support the economy of *******. Only the account owner has the right to complete video verification. However, I cannot do this now for objective reasons.
I kindly ask you to reinstate my seller account. I will have an opportunity to pay taxes from the sales in ******* to support the economy and assist the army to defend.

Sincerely,

*********************
Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I have a complaint against the mail order company, amazon. It's just that I had an account, and it was gotten into, after I changed my e mail address.It was ******************************* And the pasword, when typed,nothing.Someone had ordered on this account, and I would like to mention if there is anything I should do about this.But they had to have seen anything that was ordered.Unless the account can be the same as another, without any information leaking out.Please help me.
Business Response
Date: 09/21/2022
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry, we could not understand your complaint.

I see that you're contacting us from the email ********************* and complaining about the account registered with the email ******************************** We can provide information or take action only when the request comes from the email ID associated with the account.

We request you to reply to this email and elaborate the issue you're having with your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had Amazon Prime for my household for several years, but never had access to the Prime Video benefits promised as included in this service. I have wasted countless hours "chatting" with technicians on the web site verifying that my account was up to date, settings were correct, etc. After the second session, I spent two hours on the phone with a technician verifying the exact same information again. The technician's conclusion was "Wow, I don't know what's wrong." Since then I have been receiving advertisements for this service I cannot use, including one that says "We're sending you this letter because you are an Amazon Prime member who has not recently used any of the video benefits available to you as part of your Prime membership." Another member of my household also attempted to "chat" with a technician about this problem, but they verified the exact same information once more, and did not resolve the problem.
Business Response
Date: 09/26/2022
Hello ********,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused accessing Prime videos under Prime household sharing.

We would like to troubleshoot your Prime membership and access to Prime Video by removing and re-adding you to your current Prime Household.

To leave a household or remove an adult profile:

1. Go to https://www.amazon.com/myh/manage.

2. Under the adult avatars on the left pane of the page, you can leave the Household or remove the other adult.

- To leave the Household, select "Leave" below your name.

- To remove the other adult from the Household, select "Remove" below their name.

Once youve completed those steps, please let us know. Normally if an adult profile is removed from a linked Amazon Household, youll not be able to link another account or join another Household for 180 days, but in this situation we can manually reset this for you.
I hope this information helps.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022
My response has been delayed because I am forced to wait for Amazon to reply each time I contact them.

So far they have repeated the same steps which required two hours on the phone. The result was the same: NO CHANGE.

I received another advertisement from Amazon.com stating that I was a prime video member, but when I tried to use the service, I was denied.

Business Response
Date: 11/02/2022
Hello ********,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Due to content rights management issues, it is not possible to share Amazon content with other accounts through Amazon Household or Family Library without giving the other adult access to your payment method.

It appears both yourself and the Prime Household owner have not authorized payment instrument sharing.

To update this, visit "Manage your Household" Page (https://www.amazon.com/myh/manage ). Ensure you are sharing the "WALLET" by enabling "Manage Your Shared Payment Instruments". You will then be shown a dialog on how to enable Prime Video sharing.

Both you and the other Prime Household member will need to be physically present in order to complete this.

Giving access to payment method wont impact your current payment settings. However, the other adult will be able to make purchases using the payment methods on the account.

If you turn off Family Library or either of the adults leave the Amazon Household, all shared payment methods will be deleted.

I hope this information helps.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/20/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was overcharged for my fiance's prime membership account since December 2021. They told me twice (now a third time ) I would get a refund and it would get fixed. I had to fix it myself and I still did not receive a refund like their associates have stated I would!
Business Response
Date: 09/21/2022
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and see that you are having a query related to the Prime charge.

I'm so sorry for the inconvenience you've faced.

While I tried researching the issue, I was not able to locate any information on this issue. We request you to write us back with the charge ID, so that we can investigate on this further. Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, We will be able to find the Prime subscription charge details.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 09/27/2022
They have finally refunded the money that was promised once I showed them proof that I filed with the BBB. Thank you for all you do!
Initial Complaint
Date:09/20/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday Sept 16, 2022 I was suppose to receive my package Order #***-1109625-8356247 and I never received it. I contacted Amazon 5 times and they refused to refund me. I never received my package I paid for and would like my REFUND immediately.
Business Response
Date: 09/21/2022
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue you've had with the order #***-1109625-8356247.

As informed by our associate the incident report you've provided for this order was incorrect. Please provide a valid report.

Please reply with the following completed template to include both the questions and your associated answers:

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date you noticed that your package hadnt arrived. (MM/DD/YYYY):_______________

4. Package tracking number:_______________

5. Name of the items you didnt receive:_______________.

6. Is it your first Amazon package at this address that was marked as "Delivered" and you didn't receive it?_______________

7. If no, how many times it has happened? _______________

Friendly reminder to avoid having an invalid incident report:
- Please use the same format that we sent you, this includes sending back the questions and answers.
- Dont take any information away (questions), just put the answers next to each question.
- Be sure that you are providing us the same description of the items, just as it appears in the order, and the quantity too.
- Remember, we need the Tracking Number of the package, not the order ID.
- Be aware that the date that the incident report was completed has to be the same one as the day you are sending the report.
- If you have more than 1 orders then you should fill 2 separate Incidents reports

Thank you for your understanding,

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/27/2022

Complaint: 18049630

I am rejecting this response because: I ALREADY COMPLETED THIS TWICE AND SENT IT BACK COMPLETED TWICE ALREADY

Sincerely,

***************************

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Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

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