Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,801 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have items with Amazon as a seller. I requested my items to be returned and was informed that would be sending them back. Well, that was 30 days ago and they have only sent me 2 out of 24 or 25 items to be shipped back. I have been in contact with them via the phone, a letter to a P.O. Box, messenger and emails with either being brushed off to another department or no response at all. About 3 weeks ago, customer service said they would have someone reach out to me, but no one has. I am asking for the return of my merchandise that I was told was being shipped back. I dont know if they lost my merchandise or sold it and didnt pay me, but either way, I want a phone call from someone at Amazon to discuss the return or reimburse me for my missing merchandise.
Business Response
Date: 12/30/2022
Greetings from Amazon.com,
After reviewing the seller's removal order, I see that units pending return are tied to removal orders which were placed on December 4, 2022 (25 days ago). The removal order can take 90 days or more due to peak season.
As the units are spread throughout different fulfillment centers, the seller may not receive them all together but instead in different shipments until the removal order is completed.
Removal fees are not charged until the removals are completed, and all units are cancelled or completed. Sellers are not charged storage fees for inventory in pending removals.
The Seller did have a charge on 12/07/22 for Storage fees, but this was associated with 11/2022 prior to when they submitted the removals.
Initial Complaint
Date:12/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged me for a monthly Prime subscription AND the yearly prime subscription. They refunded the yearly prime subscription to a closed card. My bank in turn rejected the refund.Amazon will not give me the money. They keep telling me my bank should write me a check for the refund. They are also saying since they issued the refund, they will not issue another.I currently have no money in my bank account and Im tired of calling amazon to no avail. Ive spoken to them at least 8 times since Sunday!
Business Response
Date: 12/30/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your prime membership refund. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order id for **********************. You can look up your orders online through Your Account (www.amazon.com/your-account).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/30/2022

Complaint: 18653396

I am rejecting this response because:its not an ******* was my prime membership subscription. The yearly subscription. I was refunded via gift card because Amazon, according to ******, doesnt send checks to customers. This isnt ok because the gift card cant be used to put gas in my car or pay my water bill.

Sincerely,

*****************************
Customer Answer
Date: 01/12/2023
Amazon cancelled my prime subscription because I filed a dispute with my bank. This is regardless of the fact that Im currently paying for a monthly subscription with them. Instead of honoring my paid subscription, they cancelled it and now want me to resubscribe. Further, after speaking with a supervisor, said supervisor hung up in my face after I told her I would be filing another complaint with the Bbb.
Business Response
Date: 01/14/2023
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your prime membership refund.

Unfortunately, we are unable to issue cheque from our end. It is best we request you to use the gift card on next orders on Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in these regards.
Regards,
*********
Customer Answer
Date: 01/20/2023

Complaint: 18653396

I am rejecting this response because: I was offered a check by ************** Further, a gift card doesnt pay my bills at home. Please refund my money.

Sincerely,

*****************************
Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase on the 26th. Today on the 28th I bought a gift card. I went into my account after a waiting period to check that the gift card balance had updated, and it was $200 lower than it should have been. Amazon use $200 of my gift card balance to pay for the order from the 26th which was purchased before this gift card existed. I needed that gift card to make a purchase. They refuse to revert the charge and charge it to the credit card that was initially selected for the first purchase on the 26th. It can not be legal to change someones payment method on the after the purchase was made, without their knowledge or consent.
Business Response
Date: 12/30/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account (www.amazon.com/your-account).

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon **************** refuses to acknowledge and honor the police report for the package that amazon driver refused to deliver to me, and for the package that was stolen during my last order because the driver refuses to deliver my items per the delivery instructions on the building.The Executive team They are refusing me refund for my items.They are refusing to hold the drivers accountable for not delivering my packages.They are punishing me for people stealing my packages and the drivers not delivering my packages.They are deliberately refusing communication with me I have sent police reports at their request, and then they refuse to respond and tell me they will no longer speak to me. After I reported a driver I saw in an amazon vest leaning against an amazon truck drinking a beer and smoking a cigarette. - I have provided nonstop communication, to rectify the problem, that I am being punished by Amazon for their drivers not following their own orders.I have filed many police reports, the police won't/can't do anything, because of how the packages are thrown in the lobby of our building strewn all about, no camera footage can differentiate who's package is who's. But instead the Amazon team is banning and threatening to ban my account, while I'm already taking punishment from tenants in this building, the police, and logistic drivers.it's ONLY logistic drivers this happens with.I also had a supervisor issue me a refund when I told them not too because my account could be closed as a result, and my life could be jeopardized from it. I need that supervisor or agent reported and notated I told them NOT to give me a refund, it HAS to only come from executive office or account specialists team.Tracking ID: *************** Tracking ID: ***************
Business Response
Date: 12/30/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-7749270-0276254 and ***-5025634-0202641.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the details, we see the issue regarding the drivers are being handled by our Field Quality Analysts and the concerned station manager has been advised to take necessary measures to correct the behavior.

I've reviewed the order #***-5025634-0202641 and I see that a promotional certificate of $11.90 was already issued for the item on Friday, December 16, 2022.

For order #***-7749270-0276254 I've issued the refund to your original payment mode for $ ****. You can view details of the completed refund on your Amazon.com account:**********************************************************************************

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/27, an Amazon rep removed $100 in gift cards from my account without permission and all agents are refusing to do anything about it. They have recorded calls, record of the gift cards on the account, and proof of the agent deleting them and are refusing to give us the gift cards back. We've spoken to multiple people with no resolution and no urgency. They've literally stolen money and will not return it.
Business Response
Date: 12/30/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to gift card balance.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the details, we see the information communicated on December 28, 2022 is correct. We request you to contact the purchaser who gave you the gift cards for further options. At this moment, we are unable to restore gift card funds to your account.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My name is ***********************. Im sorry to trouble you with this. I have been trying to successfully receive a refund to my original payment method for a Firepit that was purchased as a Christmas gift for my mother; and Amazon has told me it will be going back on my original payment method as soon as they receive the product. They received the product and I am still waiting for my refund. Instead they have credited my Amazon account the balance due, but have not sent the money back to Affirm (The Original Payment Method).I had asked them to send out a new Firepit for the inconvenience which is what they usually do, but they did not. So I had to purchase a $300 additional fireplace and havent even received that yet.The resolution I am seeking is a full refund to Affirm for this huge inconvenience and a replacement for the product that they couldnt send out.Thank you kindly,***********************.
Business Response
Date: 12/30/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account (www.amazon.com/your-account).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have recently opened an Amazon account and have many devices that are controlled by Amazon and their ***** and after 2 maybe 3 days my account was closed for suspicious activity. For nothing. This isnt the first time this has happened either. I would like my account back so I can use items such as my cameras and lights. Not only that I had an order that was placed and the money was taken yet they say they cancelled the order and have not yet refunded the money or offered any compensation. This is ridiculous. Hopefully there is something that can be done about this??
Business Response
Date: 01/04/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 31 December, 2022.

Sincerely,

******
Amazon.com
Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a table from Amazon through my wifes prime account on 9/21/22, order number 111-1754712-9625804, the total was ******** which included tax. When the table arrived we immediately noticed when we began to open the table that it didnt match the color advertised and we contacted Amazon to begin the return process but their system showed the table wasnt delivered so we had to contact via phone and message center. Amazon has agreed that the table is not as advertised and should be refunded and has instructed their seller to arrange a pickup and refund. The seller has continually failed to arrange pickup and as the product has t been returned will not process our refund. The table is to large for us to drop off at any location and Amazon has told the seller on multiple occasions to coordinate pickup but the seller claimed to be waiting on their carrier to respond and has yet to contact us with a pickup. We were also requested to unbox the table to take additional photos of the discrepancy and upon doing so we found multiple parts damaged which we also informed Amazon of but have yet to have any resolution. We have been promised on multiple phone calls that the A to Z guarantee from Amazon would ensure resolution by Amazon if their seller failed to organize a pickup but each time we contact Amazon they say they have to contact the seller and give them 48 hours to respond which they do with We have contacted our carrier and are waiting on their response then ************ until we contact Amazon again which resets their 48 hour clock and we get the same response. Amazon has agreed that not only is the table color not as advertised but that it should be returned and refunded at no cost to us. We would like the table removed from our home and refund processed.
Business Response
Date: 01/19/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on January 19, 2023. This email confirms that the refund has been issued for USD 1746.06 to the original payment method.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the following items on Amazon.com:* December 1, 2018, Amazon Cloud Cam Security Camera, Works with ****** $119.99 * December 1, 2018, TotalMount Outlet Mount for Amazon Cloud Cam, $12.99 * July 6, 2019, TotalMount Outlet Mount for Amazon Cloud Cam, $11.99 * July 28, 2019, Amazon Cloud Cam Security Camera, Works with Alexa * $119.99 Total: $264.96 + $25.18 Tax (9.5%) = $290.14 These cameras would monitor 24/7, the cameras would activate via motion sensors, and when activated the cameras would record short video between 30 and 60 seconds in length. Videos would be downloadable for 24 hours. I could also live remote into the cameras at any time through the app.Theses features did not require a paid subscription * in other words I had an unlimited license for these features.On December 2, 2022, these cameras stopped working altogether * Amazon stopped supporting these cameras and their companion apps, rendering them unusable.In compensation for this, Amazon offered two replacement Blink cameras, valued at $29.99 each (with no mounts), and a free 1*year subscription worth $100 for a total value of $159.98 + Tax. This is approximately $100 less than the amount I paid for, does not include mounts, and requires me to pay annually for the same level of service that required no subscription.I emailed Amazon several times and spoke to multiple people over the phone. They treated the matter as a "development" issue when it was not. Each time, I explained that this constitutes a bate and switch and violates ********** law, particularly:* The Unfair Competition Law (Business and Professions Code *****)* The False Advertising Act (Business and Professions Code *****)* The Consumer Legal Remedies Act (Civil Code 1750*1784).They are required by law to provide comparable services unless the company is bankrupt, which it is not.I offered to accept either a refund of $290.14 or an unlimited license for the new cameras, which they denied.
Business Response
Date: 02/02/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with regards to Cloud Cam devices.

After careful review, we are unable to offer a refund or replacement devices. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct.

All support for Cloud Cam devices has been discontinued including the ability to register, use, or set up new devices.

As you are aware, we have provided a replacement offer of one Blink Mini device per registered Cloud Cam device and one free year of the Blink Subscription plan.

I apologize for any inconvenience that this may have caused you, we appreciate your understanding in this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Customer Answer
Date: 02/02/2023

Complaint: 18653187

I am rejecting this response because:

The Blink Cameras were valued at $29.99/camera as of December 13, 2022, the 1-year subscription is worth $100 for a total of $159.88 + Tax. I would be responsible for the mounts, as well as service past 1 year from now. I paid $199.99/camera and the mounts, for a total of $264.96, and no subscription was required. As I informed your representative on December 13, 2022, this constitutes a bate and switch and violates ********** law, particularly:

1. The Unfair Competition Law (Business and Professions Code 17200)
2. The False Advertising Act (Business and Professions Code 17500)
3. The Consumer Legal Remedies Act (Civil Code 1750-1784).

You are required by law to provide comparable service unless the company is bankrupt, which it is not.

Both the company's customer support representative and the company's BBB representative I contacted have attempted to describe this as a development or device issue, which it is not.

I also shared 3 links with the company's BBB representative to Reddit posts showing that many other customers have the same concerns as I do:

1. *************************************************************************************************************************
2. ***************************************************************************************************
3. ***********************************************************************************************************************

Moreover, please see the reviews on Amazon's website for the Blink Mini camera: **********************************************************************************************************************************************************************************************************. Although, the Blink Mini has overall good ratings, these are largely people who purchased the cameras at a much lower price than the Cloud Cams, and who are not comparing the camera against their previous experience with the Cloud Cam. If you though search for those reviews from previous Cloud Cam owners, you'll see very disappointing reviews:

1. 1 Star Out of 5: "I want my amazon cloud camera back!: I got three mini blink cameras as replacements of my amazon cloud camera. I have been using these blinks for three months now. Its' motion detection is horrible. While amazon cloud camera might miss 1% or 2% human movement, these mini blinks missed 80% movements even I set them to the highest sensitivity. They are simply useless. I want my amazon cloud camera back!!! - *******, January 31, 2023

2. 1 Star Out of 5: "Free but not what I paid for it: Given as a free replacement when Amazon abandoned Cloud Cam. These are lower quality cams that really only serve as a loss leader for service, which is crippled by a terrible application. Use the code from the cloud cam system if you don't want to support the hardware anymore. Thanks for nothing ****." - ******, January 30, 2023

3. 1 Star Out of 5: "Dont buy these cameras: I received 3 mini blinks to replace 3 amazon cloud cams. I had the cloud cams for several years and never had any issues. I installed the mini blinks in the same location as the cloud cams. I have had the blink minis for over a month and have had issues with them everyday. Sometimes they record and sometimes they dont. Sometimes they dont for several days. The one furthest away with the least connection strength works the best. I call customer support a few times a week and they resolve the issue by resetting the blink minis remotely. Dont waste your time and money on these cameras. Thank goodness I get a free year of support, otherwise I would have already thrown these out. I will continue to call and have Amazon reset these, maybe start each day with a call to blink support." - Amazon Customer, January 30, 2023

4. 1 Star Out of 5: "Disappointing on many levels: Received as replacements for my EoL CloudCams and overall I find Blink truly disappointing and lacking basic features that made CloudCam a solid product. No automatic home and away, meaning I have to remember to "arm" Blink to use, motion detection is not reliable and the user interface is poor. I really don't understand the logic in ditching CloudCam and hopefully someone at Blink can at least get feature parity between CloudCam. Overall very disappointed and planing to switch to something else." - 918, January 30, 2023

5. 1 Star Out of 5: "The camera app is the worst app ever created.: I have use Amazon cloud cam and Ring and now Blink. Amazon Cloud camera had real potential and Ring is well developed but the Blink app is dated and fewer options you take for granted in other systems. For example on OS it does not update thumbnails ever. It times out on live view quickly and is extremely slow." - Jer*** McCl***, January 28, 2023

6. 1 Star Out of 5: "Garbage Cameras: I received three Blink Mini cameras after the original Amazon cameras were discontinued/deactivated. Very easy to set up, small, and seemed promising. I have two of the three cameras set up. BOTH cameras stop recording around 7:00 and then will start up again around 7:00 PM. When they are working, they are responsive and do great. I've done all troubleshooting you can imagine: reset, changed motion sensitivity, set a schedule, unset the schedule, reset again, reset my hub that I bought so I wouldn't need to get their overpriced plan, etc, etc, etc. There are a few other complaints about this same issue online, but without any solution, unfortunately. I contacted Blink and they want access to the cameras and the serial numbers, however, the fact that others have submitted this concern without a response, it's not worth it. I have zero confidence they can fix it. If you want them so you can spot-check areas on demand and see live feeds, then go for it. They have a great picture and good scope of view. If you want them to record based on motion, look elsewhere, lest you really need it and find out they've failed you. The best cameras I have are Reolink - they continuously record and have not failed in the slightest. See you later, Blink." - Buy Around, January 28, 2023

There are many, many reviews like this on Amazon's own website. I refused to accept inferior, cheap cameras that require a subscription in lieu of the Amazon Cloud Cams which I paid for and that did not require a subscription.

Sincerely,

***********************
Initial Complaint
Date:12/28/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am having an issue returning a item to Amazon. I called Amazon and I speak to very nice lady she helped as much as she could. I asked to speak to a supervisor I get a woman on the phone by the name of ***** she was very rude and over talked me when I asked to spake to her supervisor she told me it's no one available she is the highest. Then I asked to speak to someone in the US she said to call back the same number as if I am dumb and stupid. Then I finally get frustrated and hang up called *********** times and get all people over seas when I ask to speak to someone in the US they put me on hold for about 9 mins then disconnect the call.. I love Amazon and its process but the customer service is the worst. I need my money back asap!
Business Response
Date: 12/31/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 12/31/2022

Complaint: 18652947

I am rejecting this response because: if you needed my account info then why wouldn't you reach out to me. If you wanted to assist then call me so you can assist. I clearly said for the business to contact me. I have not received one call or email from Amazon. Please call me at ************ or email me at ********************* this issue has not yet been resolved with Amazon

Sincerely,

***********************
Customer Answer
Date: 01/12/2023
112-8064866-8349063. Is the order number. I also have confirmation that Amazon has received the air pods and I have yet to receive my money

Business Response
Date: 01/16/2023
Hello,

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************

If you don't hear from our ************** by January 30, 2023, please write back so we can find out what happened.

Thank you for your understanding.

*****
Amazon.com
*****************************
Customer Answer
Date: 01/16/2023

Complaint: 18652947

I am rejecting this response because: Amazon has received the package. But I have not received my money. First they said 14 days it has been 14 days now e0 days. Amazon had my money and the air pod. I meed my money back asap. I don't have 200 to give ro Amazon. It didn't take Amazon 30 days to take the money but it's taking them over 30 days to return my money. Amazon had not reached out yo me just to bbb. Where is my money I have lied to by Amazon since Dec 28th

Sincerely,

***********************

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