Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,782 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The "supervisor" in the attached screenshot disconnected me without even acknowledging the fact that u was promised a refund, and misinformed, after being sent the wrong product. And now I'm being refused a refund, when they know I was sent the wrong product. That is stealing. I want my money. And I want this supervisor reprimanded for intentionally refusing to help me, or even listen to what u had to say, after they know this company stole from me.
Business Response
Date: 10/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/10/2022

My Amazon email address is ********************* I've CCd that email and can verify anything. It's not my primary email, which is why I didn't use it to lodge this complaint. But it's been my Amazon email for over 10 years.

Complaint: 18182371

I am rejecting this response because:

Sincerely,

********************-din
Business Response
Date: 10/11/2022
Hello,
"We are unable to credit the customer's account for this transaction. This is because the seller provided the customer a shipping label and return instructions in response to the return request 10/9/2022. An email was sent to them informing them of this decision on 10/11/2022.
Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 10/15/2022

As

Complaint: 18182371

I am rejecting this response because:

As previously stated, the seller sent me a *** label. *** charges $5 to print labels. Is Amazon really expecting that customers lose money because the seller sent the wrong item? I just received a check not that long ago, because of a class action lawsuit against Amazon, because of illegal activity. And it is illegal to allow a seller to steal from me. And this seller is stealing from me. Either way, I you are not making it possible to give me back 100% of my money. I will not pay to send back the wrong item. I will not lose money on this. That is why the amazon representative promised me a refund. Because this is wrong. The description says 16 inches. Look at this pic where I'm measuring what I received (attached). This is crazy. I don't see how everyone involved expects me to sit back and have my money stolen. They could at least offer to refund an additional $5 or send me a check. They're doing nothing. I already spent and extra $10 to have it shipped. Amazon cannot just tell a customer they are going to refund them (rightfully I dosnt receive my product) and then turn around and say you're not going to. I've attached the screenshot of the conversation with the Amazon rep who assured me they sent the refund request and I'd get an email confirmation that Monday

Sincerely,

************************
Initial Complaint
Date:10/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I discovered someone was charging my debit card to pay for Amazon Prime. I filed disputes with my bank and the sheriff's department. But both of police and the bank said I must contact Amazon. So I contacted Amazon seven times. **************** could not look up my account because I don't have an account. The representative asked for a charge code (an alphanumeric code on my bank statement) to look up the charge or my debit card. The first representative hung up because I didn't have the code. The second one suggested calling back after getting the code from the bank. No one would describe the charge code other than it was numbers and letters, but every code I offered was wrong. The third and fourth representatives said they could not look up the charge or the Prime account. Representatives two, three, and four accuse my daughter of stealing my account information even though the debit card doesn't appear on her Prime account. The fifth representative was new and didn't know what I was talking about. The sixth representative finally gave the call to someone who claimed to be a manager. She said there was no department to handle fraud, unauthorized charges or legal issues. She swore there was no way to look up the unauthorized charges without an account number, even though multiple representatives said the charge authorization would work. The manager placed me on hold multiple times. After an hour of not offering alternatives and no one else to speak to, the manager hung up. I still have several charges on my debit card including a purchase, and Amazon offers no way to resolve the issue.
Business Response
Date: 10/10/2022
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unauthorized charges on your card.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that we'll not be able to take any action on the unauthorized charges from our end.

However, the only option will be a charge dispute with the bank. Please contact the bank once again and they'll assist you further with the dispute.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction occured on the 27th. My baby registry discount wasnt working and so i instant messaged customer service i was told not by one but 2 employees that they are sorry my discount didn't work and i can now have 50% off my purchase. I double checked and they said yes make the purchase and we will refund 50%. Now that i made it and got my items they are refusing to refund the amount promised. I have a screen shot of the first message but not the other and i also called. They said every thing is recorded. I just want what was promised. I spent a lot of money and its for my baby and so we dont have lots of money. So im so very deeply hurt and now we got these items we already opened them for my child and they are saying if i want a refund only refund they will give me is if i return all the items. I feel scammed by this huge company. Please help.
Business Response
Date: 10/11/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you while redeeming 15% Baby Registry Completion Discount. Please accept our sincere apologies on behalf of our associates who promised a 50% discount on the orders, we will coach them accordingly. To make up for this, I've issued a refund of $300 to your original payment method which is equal to the maximum discount amount you receive for Completion Discount. The refund will reflect in your account within 3-5 business days.

To know more about Baby Registry Completion Discount, please click this link: https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18182235

I am rejecting this response because: they are lying in their response. They said 300 but ive only recieved 150 dollars. I sent the refund that was put to my account. There is no other refund. So once again they are lying about my discount. This is unexceptable. This will be the 3rd lie the company has told. Of you need more screen shots i can send more.

Sincerely,

***************
Business Response
Date: 10/16/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. As informed earlier, we've issued a refund of $300 to your original payment method which is equal to the maximum discount amount you receive for Completion Discount.

I would request you to check the refund confirmation emails received on Tuesday, October 11, 2022 at 6:03 AM (PDT) and Tuesday, October 11, 2022 at 7:28 AM (PDT). The refunds should appear on your account in 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022
My complant had *** resolved they ended ip sending the 300 but they split it in 150 increments. I dont know how to xlick complaint resolved because i already sent a rejected message because we had only got 150 but just today we got second part. thank you. Complaint id ********
Initial Complaint
Date:10/07/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
HELLO!AMAZON LINKED MY SELLING ACCOUNT TO ANOTHER ACCOUNT. I KNOW OTHER ACCOUNT. IT'S N ACCOUNT OF MY FORMER EMPLOYEE. THEY ALREADY USED TO LINK OUR ACCOUNTS IN 2021, I SHOWED THEM THE EMPLOYMENT CONTRACT AND THEY REINSTATED MY ACCOUNT. SO, THEY LINKED THE ACCOUNTS ONCE AGAIN. BUT THE ISSUE IS THAT MY FORMER EMPLOYEE (*******************) NO LONGER OWNS HIS PREVIOUS AMAZON ACCOUNT. NEW OWNER OWNS IT. ******************* WAS UNABLE TO CONTACT NEW OWNER ANYWAYS!PLEASE SEE ALL THE EVIDENCE ATTACHED!THANK YOU!
Business Response
Date: 10/10/2022
We have decided to reinstate this account and an email was sent to them informing them of this decision on 10/10/2022.
Thanks,
Amazon.com
Seller Performance
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a Prime member of Amazon and we ordered an Apple iphone 11 pro on July 24, 2022 for $839.37 with tax. Order # ***-8064295-7643454. On August 26, 2022, we requested a return because the phone suddenly died. Yesterday, October 6, I received an email from Amazon saying that they cannot issue my refund because I sent the wrong item. I called customer service and they said it has a different serial number and I need to contact the account specialist because it is already in their hands. I emailed back the account specialist stating that I returned what I got from Amazon. They emailed me back that I sent the wrong item. I appealed it but again they emailed me that they cannot issue a refund until I send the correct item and they said the case is closed and will no longer answer to my emails. This is so frustrating. The mistake isobviously not on my side. I only returned what we received from them. What phone do they want me to return. This is the only phone that we bought. They could have sent me a wrong phone or wrote a different serial number on my order. Or they could have accidentally switched it with another phone when they got my return. It is so frustrating that they will just say that it is the wrong item and my $839.37 is gone. They need to check the serial number of what they are saying I returned if they sold it to somebody. Then maybe that person got my phone.I want my money refunded. It is obviously their fault. We are honest people.
Business Response
Date: 10/11/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your Amazon order #***-8064295-7643454. Please accept my sincere apologies for the inconvenience caused by this situation. As per our team's update, the item we've received won't turn on so we are unable to identify the serial number.

I found that you have received an email about this on October 7, 2022 with the subject line "Your Amazon.com inquiry" advising you of the issue with your return, and that you've already responded to that email.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18181578

I am rejecting this response because:
First of all, that's why we returned it because the phone died and cannot be turned on. Secondly, customer service told us that the phone that Amazon received have a different serial # that's why they are saying that this phone is not the correct item. Now Amazon is saying that they cannot identify the serial # because it won't turn on. So, ********************** is just assuming that this is not the correct item. This is ridiculous.
Please refund our money because we are telling the truth.

Sincerely,

*************************
Initial Complaint
Date:10/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order from Cymax Store through Amazon on August 23rd 2022. I ordered a Upholstery Polyester Blend Fabric Convertible Sectional Sleeper Soda with cup holders in black. I paid $616.19 for it. There were 3 boxes that were suppose to be delivered to me. Out of the 3 only 1 box was delivered on 31st August. ***** returned other two to the seller I dont know why. I have been trying to contact ***** for two weeks and I have not been answered so I requested a return and a refund on Amazon. Today when I got a hold of the customer service representative he asked me to cancel my refund request from Amazon and then only will Cymax process my refund. I went on to Amazon and cancelled my refund and called Cymax again. Now they are not answering my call. I have already been waiting for my order for two weeks. All 3 boxes were suppose to be delivered on 31st August. I have tried everything but ***** wont contact back, they are not answering my emails or calls.
Business Response
Date: 09/23/2022
Hello,

Thank you for your time today, although we do wish it were under better circumstances.

Here is a brief overview of the events that took place -
The buyer made a purchase on August 23rd, 2022, for a Partner Furniture Upholstery Polyester Blend Fabric Convertible Sectional Sleeper Sofa with Cup Holders in Black from our storefront on an online marketplace.

After the item was delivered, the buyer reached out to the seller advising that only one box had arrived, a full refund was requested. After investigating the issue, and as per the buyer request, the seller provided a full refund to the buyer on September 15th, 2022.

The seller also requested a carrier to collect the box that was delivered which was picked up successfully.

We now consider this issue as resolved.

We will be following up with our management team to see if we can accommodate situations like this more efficiently and in a better timeframe moving forward.
Please accept our most sincere apologies for all the inconveniences that you've had to incur for this purchase.

Kind Regards,

Cymax Customer Support
Business Response
Date: 10/13/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-8920604-6606641. Upon checking I see that a full refund of $616.91 was issued by seller on Friday, September 16, 2022 at 8:09 AM (PDT). Refund confirmation email has been sent to your email address linked with Amazon account on Friday, September 16, 2022 at 11:46 AM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September the 9th 2022 I ordered and 8X8 Resin outdoor storage shed from Amazon.com and the order was to be filled by GM mart one of their vendors. After several requests to GM mart for delivery they provided Amazon,com with the tracking number ************ and given a delivery date of Oct. 4th. Turns out this tracking number belongs to someone else and was provided to me as a scam. Pasted below is the response from **** at ***** help, ********************,My name is ****. I am sorry to hear about what has happened. I would be happy to assist you. I have verified the tracking number you sent ************. That tracking number does not reflect any of your information like name, last name, or delivery address. That tracking number you were provided does not belong to you.I've ordered many items over the years from Amazon and due to the nature of their business over the years some of those items were never delivered. Usually when I contact Amazon they are filled with information as to why my item didn't come and have in the past always provided me with a prompt and full refund but this time here is the message I got from them. Hello,We have investigated your claim on order 112-6426288-6981037 and denied your request because you are not eligible for a refund under the A-to-z Guarantee.Has your claim been denied in error?If you disagree with our decision and have new information for our investigation, you have 30 days to submit an appeal.How can I check the status of my claim?To view more details on your claim or take any further action, please use this link: https://www.amazon.com/hz/pwo/ref=e?_encoding=UTF8&orderID=112-6426288-6981037 Were here to help For more information about the A-to-z Guarantee policy, please refer to our help pages: https://www.amazon.com/gp/help/customer/display.html?nodeId=********* How was your experience?https://www.amazon.com/gp/help/survey?p=A3RPREEE3V8DEY&k=hy Thank you.-Amazon
Business Response
Date: 10/11/2022

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer has escalated the issue stating that they didn't receive the item.
The tracking number provided by Seller (FedEx-278512344578) shows delivery to the address on file without a signature confirmation.
We have issued a credit to the Seller on October 11, 2022 in the original payment method used to purchase this order.
Refund Amount: USD 667.68
Refund Date: October 11, 2022
Sincerely,
Customer Answer
Date: 10/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought something on amazon.ca they delivered it to the wrong place, they call me before to confirm the address I explain, I am in a building You can live the package with CONCIERGE in the ground floor.As I am in an apartment unit, when I got the picture of the delivered, I saw that the picture was not my door, as it was an house door, I called Amazon and told them hey this is not my place and I don't see the package anywhere around! Their answer was "You need to wait 3 days, before declare your package missed" I wait and called again and told them hey my package didn't arrive, for my surprised the UNPREPARED customer service, probably somewhere in another foreign country that barely speak English told me, sorry nothing we can do, basically is your fault, next time find a safe place to have your packages delivered, and he cut the conversation off, Oh My God this is soooooo not okay. I am in shock by the way Amazon is now treating customers, I expends thousands of dollars in the website, and not they are making an issue with a 50 dollars order, I am sooo upset and angry by all the disrespect I received, I can believe it.Amazon should training your employees better!
Business Response
Date: 10/10/2022
Hello *******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order delivery issues.

I apologize for the inconvenience that you've experienced in this case.

As per the update from the team, we'll not be able to take any action in this case from our end unless a police report is submitted as suggested by the appropriate team.

Then the investigation teams will assist you accordingly.

If there was any other alternative, we would have surely helped you further.

Regarding the customer support, I'll surely take this as a feedback from you and will forward it to the team for further review on it.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I BOUGHT SIX 500$ **** CARDS FROM CVS BECAUSE I DIDNT HAVE A BANK AT THE **** THEN ADDED THEM TO MY AMAZOM ACCOUNT SPENT 1500$ THEN THE NEXT DAY MY BLANCE SAID 0 I CONTACTED THEM AND THEY TOLD ME WITHOUT THE **** CARD ID THERE IS NOTHING THEY CAN DO BUT THEY SAID HAVE ALL THE **** BECAUSE I ADDED THE CARDS TO THE ACCOUNT THEY KEEP TRACK OF EVERY TRANSACTION I DONT HAVE THE **** CARDS ID BECAUSE I THROUGH THEM AWAY AFTER I ADDED THEM TO MY AMAZON ACCOUNT I FEEL LIKE THEY JUST ROBBED ME AND ITS NOTHING I CAN DO ABOUT IT
Business Response
Date: 11/03/2022
Hello ********,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused with the Gift cards.

Upon reviewing, I see that our GC team has reviewed these Gift cards and confirms the decision made is correct and revoked these Gift Cards.

Also cancelled the Gift card Order No: 113-6578904-2205851 And sent an E-Mail confirmation on 08/11/2021

In order to issue appeal, we need a document that proves gift card ownership. Request you to please review and check if you can provide us with the document that proves gift card ownership.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been dealing dealing with a refund issue for over a month now. The order number is 112-9733350-2153821. I have spoken to at least 5 customer ******************** over the phone. First and second returned ***** to the card it did not go through because of the block. They sent me multiple email and I confirmed Ill take a check. Three weeks later never got a check. Sent an email to that same email and I got a respond that email is not for that. I contact customer service and he said I would get a gift card. Then got a reply for the email address that it will be returned to the card. Three days I contacted customer service so he can tell me they cancelled the gift card and sent it back to the card. When both time it did not go through and to check my statement. So all the customer service rep cannot even help to get me a refund for an order on August 16th that I canceled because the item was delayed and they couldnt help with that. The ***** I do not want on the card, I want a check or gift card for it. I am tired of the back and forth.
Business Response
Date: 10/10/2022
Hello Thea,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that the refund for this order was already processed to the card used on Tuesday, October 4, 2022 at 12:22 PM (PDT).

We'll not be able to make changes on the refund method.

I would request you to check the bank statement as it takes 3 to 5 business days for the refund to be credited.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/10/2022

Complaint: 18180998

I am rejecting this response because: you guys keep messing it up the resolution but I have to verify on my end for your mistakes. Just like during the order that was not delivered for more than two days, I was told for me to speak with the warehouse for something you guys did not do. After all the bounce back and the payment not getting returned two times on the card, I have to go out my way again. Next time listen to the customer instead of doing whatever you want by not sending the check or canceling the gift card.

Sincerely,

************************

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