Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  1155 Worldwide Blvd Hebron, KY 41048-8648

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received order ORDER # ***-6474474-1392215. Spoke with several people who were unwilling to assist me with a refund or product replacement and I asked for a replacement Order was placed on Dec. 21, 2022 product name "Cosmo Farouk BioSilk Silk Therapy, White, **** Fl Oz" priced at $15.23 After repeated calls to no avail, I'm reaching out to BBB for assistance. Very unhappy with the way I've been treated, I've been a computer of Amazon scene 2011 and I am upset that I have to go this far with a basic package issue of one of the following:- not left - stolen - Delivery stole the package - left at the wrong apartment door, by mistake

  Business Response

  Date: 01/02/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern that you did not receive the item Cosmo Farouk BioSilk Silk Therapy, White, **** Fl Oz .
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  I've issued a refund of  $16.45 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
  
  
  Regards,

  Pratap

• Initial Complaint

  Date:12/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drivers have been delivering my packages to the wrong home. I literally contacted Amazon once I seen the pictures left for the following orders 113-3876514-4568227, 114-0125782-3295477, 113-0546627-4921025 and 113-0066862-2889068 and advised them that once again the driver is not leaving my stuff at the correct home. I've reached out multiple times and they advised me that I'm screwed and there's nothing they can do. So I'm out of ****** and my items that someone else is now happily using. I was advised on 12/29/2022 that I would get a refund within 24 hours by a chat agent named ******. Instead of a refund, I got a message from Amazon saying that "I'm screwed" and I need to go find out where the driver delivered my package. This is the worst customer service and I want my money back or I will contact a lawyer.

  Business Response

  Date: 01/05/2023

  Hello Amoni,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  Were sorry to hear that you havent received your item(s) from order #***-3876514-4568227, 114-0125782-3295477, ***-0546627-4921025 and ***-0066862-2889068.
  
  Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Thank you for your understanding.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:12/31/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order# ***-8615710-2986624 from Amazon.com on 12/13/2022 using my ********* Card. The item's box was delivered on 12/19/2022 at 4:25pm using Amazon's "In Garage Delivery" where the driver gets one time access to open my garage door and place the item inside to protect it from porch pirate theft. I did not immediately open the box as it was to be a late Christmas gift, but I did notice part of the bottom tape on the box seemed to be cut - this is honestly nothing out of the ordinary as I see hundreds of Amazon packages through my job in the same manner. On 12/30/2022 upon preparing to wrap it as a gift, I further noticed the seam had been breached so much that an item could have enough space to fall out or be pulled out. I proceeded to open the top of the box and found that it was overstuffed with a lot of heavy brown paper, so much so that I don't see how anything would have been able to fit inside of it.I contacted Amazon on 12/31/2022, and they did a literal one minute investigation and told me that the item was "delivered" and there was no recourse for me as they take no responsibility for it. Their advice was to have the box delivered into a more secure location (my locked garage is the most secure spot I know, and nobody else lives with me nor has access to the garage.) This was not the result of a porch pirate. I have two theories: either it fell out of the box somewhere during the shipping process due to the sheer amount of packaging stuffed into the box, or someone along the way working with Amazon stole the item out of the box without cutting the box entirely open. The bottom of the box seams do have clean cuts along parts of them.Amazon told me to file a theft police report, but their view does not change that it is not their fault. So at this point Amazon has stolen $63.50 from me by not delivering the product that I ordered to me. The known fact is that it did not arrive at my house in that box. That box was breached before it reached me.

  Business Response

  Date: 01/02/2023

  Hello *******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern that the item Dolce and Gabbana * Men 3.3 oz EDP Spray was missing from the package.
  
  I apologies for the inconvenience that you have experienced in this case.
  
  We've issued a refund of $63.50 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 01/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am *************************. I am operating an Amazon Seller account, but last 27 October 2022 it got deactivated due to policy violation of Seller Policy and Seller Code of Conduct and Dropshipping Policy.I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account. We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension on Seller Policy and Seller Code of Conduct and Dropshipping Policy. We are proactively sending our appeals to help reactivate our account and improve our store operations. From the start of my business, my team and I can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business to reach out to Amazon and persuade them to give us another chance to be part of the Amazon marketplace again. Thank you for the time to read my request!

  Business Response

  Date: 01/02/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 1/2/2023. 
  
  Thanks,
  Amazon.com Seller Performance

• Initial Complaint

  Date:12/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **************************************. I have an Amazon seller account and operated exclusively under the *** program when we got deactivated last 28 May 2022. Since I started the store, I have made sure that I always aligned with the Amazon Marketplace policy guidelines, and that my team is always compliant with every business protocol that we constructed to guarantee that we always give our customers first-rate products and services. I want to give you an overview of the status of my account so you can properly understand my situation and help me with my dispute.My account got deactivated after being linked to another seller account and consistently sending appeals to prove that we are not related to this seller account. My store has individual entities, documentation, and management.We are asking your good office to help us amend our ties with Amazon and help us persuade them to recover our account. My team constructed a measure that will guarantee full compliance with ALL of Amazons policies and guidelines and prevent future violations.I do hope that you can help us in this matter because I only sell on the Amazon Marketplace platform and this is my only source of income, which is why I really want to recover this account. Moving forward, I will make sure to carefully check ALL the information pertaining to my seller account handling. Thank you for the time you spent reading my request, and I do hope that you will assist my business to persuade Amazon to reactivate my seller account.

  Business Response

  Date: 01/02/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 01/02/2023. 

  Thanks, Amazon.com Seller
  Performance

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************************. I opened an Amazon store named AGAPE TRINITY. Since we started our business, we have made sure that we are always aligned with the Amazon Marketplace policies and guidelines, and that my team is always compliant with every business protocol that we constructed to guarantee that we always give our customers first-rate products and services. We want to give you an overview of the status of our account to properly understand our situation and help us with our dispute.Last 6 November 2021, my store got deactivated due to a drop shipping policy violation. When we started our business, we used the dropshipping model, where we let our third-party supplier deliver our orders from their warehouse straight to the customers. This model was acceptable to Amazon as long as we abide by the drop shipping policy that we always guarantee that we are the seller of record on all our items and make sure that all the labels of our third-party supplier are properly removed. Amazon flagged us with this suspension due to some customers messages claiming that they received orders with other store names indicated on our items. Upon receiving the notification, we immediately addressed the issue and constructed a plan of action and preventive measures to guarantee that this will not happen again in the future. We also decided to not use the dropshipping model anymore and change it to Wholesaling. We can assure you that since we started our business, we have been trying our best to be a model seller on the Amazon Marketplace platform. Our priority is to deliver quality products and services to all Amazon customers. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business and help us reach out to Amazon and persuade them to give us another chance to be part of the Amazon marketplace again.

  Business Response

  Date: 01/02/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their MFN selling privileges.
  
  We are unable to provide information on our investigation methods.
  
  Sincerely,

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am *******************. I am operating an Amazon Seller account but last 28 November 2022 it got deactivated due to policy violation on Seller Policy and Seller Code of Conduct and Dropshipping Policy.I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account. We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension on Seller Policy and Seller Code of Conduct and Dropshipping Policy. We are proactively sending our appeals to help reactivate our account and improve our store operations. From the start of my business, my team and I can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business to reach out to Amazon and persuade them to give us another chance to be part of the Amazon marketplace again. Thank you for the time to read my request!

  Business Response

  Date: 01/02/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 1/2/2023. 
  
  Thanks,
  Amazon.com Seller Performance

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am ***********************. I am operating an Amazon Seller account but last 6 August 2022 it got deactivated due to policy violation on Seller Policy and Seller Code of Conduct and Dropshipping Policy.I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account. We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension on Seller Policy and Seller Code of Conduct and Dropshipping Policy. We are proactively sending our appeals to help reactivate our account and improve our store operations. From the start of my business, my team and I can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business to reach out to Amazon and persuade them to give us another chance to be part of the Amazon marketplace again. Thank you for the time to read my request!

  Business Response

  Date: 01/02/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 1/2/2023. 
  
  Thanks,
  Amazon.com Seller Performance

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am ***************************************. I am operating an Amazon Seller account but last 6 August 2022 it got deactivated due to policy violation on Seller Policy and Seller Code of Conduct and Dropshipping Policy.I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account. We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension on Seller Policy and Seller Code of Conduct and Dropshipping Policy. We are proactively sending our appeals to help reactivate our account and improve our store operations. From the start of my business, my team and I can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business to reach out to Amazon and persuade them to give us another chance to be part of the Amazon marketplace again. Thank you for the time to read my request!

  Business Response

  Date: 01/02/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 1/2/2023. 
  
  Thanks,
  Amazon.com Seller Performance

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am *****************************. I am operating an Amazon Seller account but last 3 May 2022 it got deactivated due to policy violation on Seller Policy and Seller Code of Conduct and Dropshipping Policy.I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account. We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension on Seller Policy and Seller Code of Conduct and Dropshipping Policy. We are proactively sending our appeals to help reactivate our account and improve our store operations. From the start of my business, my team and I can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business to reach out to Amazon and persuade them to give us another chance to be part of the Amazon marketplace again. Thank you for the time to read my request!

  Business Response

  Date: 01/02/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 1/2/2023. 
  
  Thanks,
  Amazon.com Seller Performance