Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,670 total complaints in the last 3 years.
22,051 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, recently today I have made a purchase of 2 ***************** Amazon. They were legitimate purchases I did myself in the Amazon shopping app, but 5 mins after I was supposed to get my gift cards, I get an email from Amazon saying this: "We believe that an unauthorized party *** have accessed your account. To protect your information, we have:-- Disabled the password to your account.-- Reversed any modifications made by this party.-- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.-- Restored any pre-existing gift card balance that *** have been used. It *** take 2 to 3 days for the gift card balance to be available in your account. Any gift card balance that *** have been added by the unauthorized party during the account compromise activity will be invalidated.-- If Two-Step Verification has been enabled during the unauthorized access, we have disabled it. Please reset and enable two-step verification on Amazon and enable if appropriate."If Amazon was keen on actually stopping gift card orders that were unauthorised, they should have out a limit to the number of gift cards a person can purchase, but nope. Purchasing gift cards is recently my only way of purchasing things in ****** Play and the games/apps' microtransactions, since my bank is preventing me from purchasing anything due to an error after confirming my payment. Without the gift cards, I will not be able to purchase anything in ****** Play and the apps and games I have installed. I really hope you can do something about this situation and get Amazon to reopen my Amazon account and let me get my gift cards.
Business Response
Date: 09/16/2022
Hello *****,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the issue with your account. However, you'll need to contact our partner site, Amazon.co.**, for more information about the issue with your gift cards, as our international websites operate independently. You can contact them directly at:

https://www.amazon.co.**/gp/help/contact-us/general-questions.html

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/14/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company Amazon tried taking money out my bank without permission and locked my account after I called to make sure a Amazon store card was safe my friend gave me
Business Response
Date: 09/20/2022
Hello,
We have reinstated this customers buyer account.
We sent an email to the customers registered email address on 9/20/22 confirming account reinstatement.
Sincerely,
****
Amazon.com
Customer Answer
Date: 09/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB Team,I am unsure what more I can do to salvage my store. I received a defective batch which caused buyers to believe they were inauthentic. This triggered a review of my entire account.I fully believed my sourcing was valid. The concern seems to be if **** had the authority to sell the products purchased directly from the brands. I have provided my own invoices and invoices from the brands to my supplier but have been informed Amazon cannot verify my source even with a full chain of custody.Because of Amazons inability to verify my source, I must believe there is something I overlooked. I discontinued my relationship with them and retained a new supplier. Despite the new supplier and sample invoices, my account is still under review.I just want to get back to selling and re-grow my business after all this time. Please help!
Business Response
Date: 09/20/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Initial Complaint
Date:09/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered graphics card from amazon sep 12 2022 and it was to be delivered the next day sep 13 2022 and i was waiting for it come so i could finishe my pc build and nothing i check my email from amazon driver intelcom said it was delivered and signed for and it it was most definitely who ever it was working for amazon forged a signature that was not mine on the photo in the email it said ***** just like that and that's not my signature at all not even close so i got on the with amazon and let them no what happened and wanted a refund or my item no way they would not help me out at all said i need to get a police report no package and forged signature they did nothing for me and i consider my self a loyal customer who has spent ***** and ***** on ******************** and this is how they treat customers so i said in the live chat that i would be doing the police online asap and they told me to have a great time i am so disgusted with the treatment of amazon
Business Response
Date: 09/18/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I'd request you to please help me with the order number using your account email address so that I can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com

Customer Answer
Date: 09/28/2022
Amazon account email: ********************
How does this make any sense? My local police department the Waterloo regional Police in ******* ****** only offers police reports by mail or in person, both of which are physical copies or pdf witch is what i have. There is no "URL" to a police report.And im sure amazon as a mega company knows this all so the police will not give any info over the phone and as a prime member i should be covered under the a to z policy this such a ridiculous loop hole they are trying to pull me i have all the proof i need
Business Response
Date: 10/07/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

While I understand that situation and issued a full refund of CDN$ ******* to your original payment method. You will see the refund in 5 business days.

You will receive an email once the refund is complete.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.but i had to change my bank card number but gave amazon the new card number for refund so i hope they send it to my new car i had to get

Sincerely,

***************************
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi Amazon escalation team My name is ******************. I appreciate your time and effort. I am trying to reach a desired resolution same as last time I filed (BBB ID *********. This time I am able to provide a new evidence to demonstrate the misunderstanding. I hope you can review it and realize that I have not violated any policy.The misunderstanding:Account team closed my account with the reason you continued to consistently request refunds for a large number of your orders due to lost packages/missing items. However, the fact is that I continued to request one refund for one particular order which was shown successfully returned.In the end, escalation team understood the issue and successfully issued the refund, but still they decided to not to reopen my buyer account. I understand the difficulty for amazon to prevent people from abusing the great prime service. However, It Is frustrating even after the misunderstanding was clear out. I really love being a prime member, so I am reaching out again with new evidence hard order history final.pdf. Its the list of orders and detail of each order during 2021~2022. You can see from the document, I have made 111 orders over 1.5 year and among them I only reported 3 missing packages and 1 order with problem (listed below). To me, this is a hard evidence proving that the statement you continued to consistently request refunds for a large number of your orders due to lost packages/missing items is totally a misunderstanding from the system due to multiple phone calls over a refund issue (113-9565484-1136262). I love prime member ********* wish to have my buyer account back P.S.: To tell an order was reported missing: A reported missing order doesnt have view return/refund status on history page but it has Refund Total in order detail page Missing package:[Apr 26 2022] 111-208909-5168249 [Mar 10 2022] 111-9402127-0685028 [Nov 18 2021] 111-2957924-6583457 Problem with order:[June 10 2021] 112-7365354-4871463
Business Response
Date: 09/20/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 20/9/22 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:09/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon automatically, without my consent or notification enrolled me into a Prime membership and started withdrawing monthly payments. They sent me no notifications of payments being made or processed. I only find out after I updated my credit card. I never do recurring credit card payments. This is fraud. Then they gave me false information when I tried to resolve the issue.This is a copy of my discussion with Amazon. Hello *****,This is Mango from Amazon Customer Service.I am sorry that we have been charging you for the prime membership without your knowledge.I recommend you dispute this charge directly with your bank.
Business Response
Date: 09/16/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the unexpected monthly Prime Membership charges.

I've checked your account and see that you have subscribed to Amazon Prime Monthly Free Trial on July 17, 2020 which was expected to auto-renewed after 30 days if auto-renew wasn't turned off. It looks like the auto-renew option wasn't turned off and hence on August 16, 2020, the Prime Membership renewed to paid Monthly Prime Membership.

I see that the membership benefit, Free Expedited Shipping was also used till the latest order of September 8, 2022 for "Shure WH20XLR Dynamic Headset Microphone - (Wired) Includes 3-pin Male XLR Connector with Detachable Belt Clip, Black ".

However, I've requested refund of $15.13 towards the charge for the month June 2022 where the Prime Membership benefits weren't used and also an exception I've refunded another $15.13 towards the charge of August 2022 even though the above order was shipped with free expedited shipping and cancelled the membership.

Unfortunately we're unable to refund anymore charges since the benefits were used in those months. I'm sorry about that.

We appreciate your understanding in this matter. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 09/22/2022

Complaint: 18028278

I am rejecting this response because:

I did not subscribe to a trial version of Prime. There were no emails to inform me of payments. Your algorithm did it automatically and fraudulently. It is unethical to bind a recurring credit account to a credit card. You risked my credit! If I were to have purchased a Prime membership, I would have paid a year in full. But you guys ripped me off for another $40.00 per year with the monthly payments scam. Amazon cannot be trusted with your credit cards.

You should calculate the actual shipping charges incurred because I used no other features of Prime.Then come back with a acceptable resolution.

Sincerely,

***********************
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased an amazon gift card from ********* on 8-12-2020 in the amount of $500. i purchased approx $150 of merchandise between 8-14-2020 to8-21-2020. amazon then notified me that i would have to email pictures of the receipts showing payment for the amazon gift card, which i did on 9-1-2020. i have had numerous calls to customer service to no avail plus numerous emails showing payment particulars with no avail. first they stated that i had 2 accounts, that is 2 telephone numbers. I explained that the 1st number had been disconnected and that i had notified amazon of the new number. i know that my new number has been associated with my account because when i call my account is pulled up under my new number and they know why i am calling. if this card was not legal, then why was i not arrested when i purchased all these items with the card, as they had my address. if you need any more info please contact me, either by email or by phone. Please help me, this has been going on for 2 years. thank you for your help in this matter, ********************************* at **************************
Business Response
Date: 09/22/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 09/22/2022.
Sincerely,
***
Amazon.com
Customer Answer
Date: 09/25/2022

Complaint: 18028127

I am rejecting this response because:

Sincerely,

*****************************; amazon contacted me by email and stated that i was to sign into my account to upload documentation showing proof of my allegation that they owe me the balace of the gift card. Low and behold there is no site on the amazon site to upload pictures of this. I then contacted amazon by chat on customer service and a ***************************** informed me that ther was a site on there to upload. but no there is not. he stated he would notify credit specialist about no reply email address and they would get in touch with me in 24 to 48 hours to give me the email reply address to send the documentation. when they send the email reply address i will send the documentation. I need help with this company HOW CAN I AGREE TO ANYTHING THERE IS NO PLACE TO SEND THE DOCUMENTS YET
Business Response
Date: 10/19/2022
Hello,

We have restored the gift card balance of $340.49 USD on your account.

It may take 2 to 3 days for the gift card balance to be restored.

To view this refund go to Your Account and click "View balance or redeem a card" under the "Gift Cards" section.

For information about safe online shopping, visit the "Security & Privacy" section of our Help pages.

Sincerely,

Account Specialist
Amazon.com
https://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18028127

I am rejecting this response because:when i got the amazon gift card i also bought a amex gift card. the amex,**************** gift card, was for the amount of $100
for the prime membership so that i would not have to pay for shipping on items purchased. Amazon then stated the amazon gift card was no good and i continued to get in touch with them for 2 years to get this corrected. In the meantime that i waited, amazon continued to deduct the prime membership each month from the **************** gift card and as a result the gift card went to zero except for one purchase I made on it with amazon for a coffee pot. I think i am entitled to at least one month of amazon prime membership for my patience in this whole matter.
Sincerely,

*********************************
Initial Complaint
Date:09/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Requesting to reopen my previous complaint. The business has failed to do anything about any of my complaints to date.
Business Response
Date: 09/18/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I would request you to please provide the exact issue so that we can help you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com

Customer Answer
Date: 09/27/2022
Greetings:
There was a recurrence of not adhering to delivery instructions, on Sep 14 an Amazon driver did not read the instructions and proceeded to go out of her way to maneuver through obstacles to walk across my yard, not only was this against the deliver instructions, but it also would not have saved any time as there is a clearly designated pedestrian pathway (sidewalk) for use in the exact area. The reason for reopening this complain was that I have been told in all the previous complaints by Amazon that the problem would be addressed.

Customer Answer
Date: 09/29/2022
Dear BBB,
This appears to be a repeat request, I will insert the same text from my last response below:

This message originally read on 9/27/2022
Greetings:
There was a recurrence of not adhering to delivery instructions, on Sep 14 an Amazon driver did not read the instructions and proceeded to go out of her way to maneuver through obstacles to walk across my yard, not only was this against the deliver instructions, but it also would not have saved any time as there is a clearly designated pedestrian pathway (sidewalk) for use in the exact area. The reason for reopening this complain was that I have been told in all the previous complaints by Amazon that the problem would be addressed.
Customer Answer
Date: 10/14/2022
I am requesting to reopen the following: Complaint ID: ******** Filed with: BBB ********************************************************************* Phone: ************** Fax: ************* Email: ***************************************** URL: https://www.bbb.org/local-bbb/bbb-great-west-pacific Date Filed: 9/14/2022 There has been no attempt to my knowledge for Amazon.com to address the issue. The last complaint was closed due to me not providing an order number in time. I provided the date of delivery in the complaints, and to date, there is only ever 'one' delivery made regardless of how many orders. Amazon.com should have all of this information since they are the company doing the services.

Contact by a senior member of Amazon.com who can assist.

Business Response
Date: 10/19/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry, we didn't receive a response to our request for issue in detail to address the issue in the previous complaint.

I would request you to please help us with the issue in detail so that we can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/24/2022
To Amazon,
Here is the clarification you requested:

Below are a few order numbers, I will explain below them why this request for clarification is either inappropriate, or is an intentional means to derail the BBB process.

113-0214650-7174630
113-1628909-8830642
113-2615064-5403434

I have indicated to Amazon on many occasions via the BBB that I have already provided you the order numbers with the issue using your own Amazon Prime App (at your request when you ask me to rate the deliveries). Every single time I have used "your" app to provide you information you requested, I have flagged the delivery as an issue, and selected your check box that states "Driver did not follow instructions". The data was provided at your request each time minutes after each delivery.
I also provided Amazon the delivery date in the previous instance of this complaint, and I noted that all of the order numbers for that day, were delivered by one driver. I encourage Amazon to obtain all previous instances of this issue to gain even further information such as order numbers. If Amazon is not sure how to do that, please contact the BBB via email and they can provide details on how to accomplish that.

*****

Business Response
Date: 11/15/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reached out to the concerned department and they have reached out to the local delivery stations and updated the delivery instructions with them. Also, individuals responsible for these issues were also coached.

I am sure your issue should be resolved.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Customer Answer
Date: 12/23/2022
Regarding: Complaint ID ******** The business's resolution to the associated Complaint ID was once again, blatantly violated. Please reopen the complaint.

Contact by the business

Business Response
Date: 12/25/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I would request you to please help me with any latest issue you have so that I can help you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I had already communicated the issue with video evidence and a summary. Not sure why Amazon is asking me for info again here, but my complaint resolution stated "contact by business" and I did receive contact so I consider this issue closed until it happens again. This is approximately the tenth reopening of this specific issue with Amazon.com.

Sincerely,

*********************
Customer Answer
Date: 02/09/2023
All of these orders were delivered on Tuesday February 7th by one driver at one time. I have provided an enormous amount of order numbers to Amazon thus far, nothing is ever resolved, just a note that they have attempted to resolve. I have been ****** patient and generous by merely asking for a contact from business thus far. I have given Amazon every gesture of good faith by never asking for a quantifiable resolution. I have also been cooperative by rarely ever engaging the BBB to reopen the issue, and only doing so when the number of infractions hits a **** mark. Please let me know if I may answer further questions.

ORDER # ***-4608793-6961862
ORDER # ***-8736007-3201044
ORDER # ***-8094168-6822625
ORDER # ***-1857784-0980247
ORDER # ***-3990066-2365062
Correction: Date of Delivery was Monday February 6th, should be known to Amazon by order numbers.
My new resolution suggestion will be geared to attempting to escalate the matter either higher, or more local level with Amazon.
Business Response
Date: 02/19/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the driver.

I've reported this to our logistics team and they have already taken appropriate action. Please keep reporting the incidents so that appropriate actions can be taken.

Unfortunately we are unable to disclose the actions taken in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 02/28/2023

Complaint: 18028254

I am rejecting this response because: I was contacted by Amazon Executive Customer relations approximately 7 days ago, they informed me that they would investigate and contact me again on March 2, 2023 with findings. My rejection of the response is intended to leave this complaint in an open state beyond March 2, 2023 so both Amazon and myself have another chance to document any further information.

*********************
Business Response
Date: 03/08/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that our colleague ***** from Executive Customer Relations team has already contacted you regarding this issue. You can directly get in touch with him by replying to the email and they will be happy to help you further.

I also see that the last email sent was on March 1, 2023.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 16 2022 I purchased a camera on Amazon for $719. After I realized I ordered the wrong one I started a return since it was too late to cancel the order. ( at this time I also purchased a 2nd camera). In May I dropped off the camera with all the return info at one of the Amazon lockers like the instructions told me too. I checked back every day for weeks to see if my refund had gone through with nothing happening. I have finally given up on it and contacted amazon today. they said they got the return but it was for a different item and that the Camera was never in the box. I don't know what to do. I did everything right on my end. I have returned many items to amazon and never had a problem before. They are unable to do anything for me saying that they have no record of it being returned. I do not have that camera and I do not have the refund. I am out $719 Dollars. That is so much money. There is no reason for me to lie and have kept the camera because I purchased a second one.Unfortunately I did not take a video of me putting the camera into the locker. I have pictures of my return but I don't know what I can provide to prove I'm Telling the truth.
Business Response
Date: 09/26/2022
Hello Summer,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are concerned about the return request of "Canon EOS M50 Mirrorless Camera Kit w/EF-M15-45mm and 4K Video (Black) (Renewed)".

I've checked the return status and see that when our returns center processed the return, they marked that they received a different item, "Canon EF ******mm f/4-5.6 III Telephoto Zoom Lens with 2X Telephoto Lens, HD Wide Angle Lens, Filters and Accessories (19 Piece Bundle)" from the same order instead of the actual camera kit for which the label was created. Hence, a full refund of $298.95 was issued towards the received item only instead of the one for which the label was requested.

This refund was issued to the original payment on May 20, 2022 and emailed you with the confirmation. If you think it is a mistake and if you still have the "Canon EF ******mm f/4-5.6 III Telephoto Zoom Lens with 2X Telephoto Lens, HD Wide Angle Lens, Filters and Accessories (19 Piece Bundle)", please send us a picture of this kit along with all the accessories so that I can escalate this further.

We appreciate your understanding and cooperation in this matter. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022
Complaint: 18028094

Here are the pictures that they requested. On my lens I have the adapter so it fits in my camera. I did not keep all of the pieces in the kit because of quality or not knowing how to use them.
problem is still not resolved.
******************;
Initial Complaint
Date:09/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purposed an order from Amazon back in May of 2022. I never received my order and I had gone back and forth with Amazon for months. I was Advised to provide a Police report by July of 2023 from **** in the ******************** and I have the email as proof. I never spoke to her but her email gave me a deadline to provide it. Fast forward I get one and sent in because it still within the timeframe I was given and I was then told that I shouldve provided it within ******************************************* I CALLED AMAZON MANY MANY TIMES. One representative told me I spoke to 30 DIFFERENT EMPLOYEES. EVERYTIME I CALLED I WAS ADVISED SOMETHING DIFFERENT. I was told one 2 separate occasions I would get a full refund but I DID NOT. Instead I was told that was just the wrong information and oh well. Amazon employee has hung up on me and refused to file any type of complaint. SIX escalations were filed and not one of my calls were returned by any higher **** Im ****** as I am out of $1,200 and my time. I feel as if I should be compensated being that I was told to provide a police report TO BE COMPENSATED. This is bad business and I want **** aware of these people he has. I have been a Prime member for YEARS and havent had any issues with delivery until earlier this year. I have all correspondence between myself and amazon. Representative ************** on 08/11 advised I would see a full refund in ***** and I never received it.
Business Response
Date: 10/07/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Our Executive Customer Relations team informed you that its too late to take any action on the order. I see that the police report wasn't filed within 45 days from the delivery date.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com

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