Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,375 total complaints in the last 3 years.
17,469 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/15/22 I ordered 2 items from Amazon. The order # is 113-9130964-3065068. I paid $13.59 with a gift card and $17.38 on my debit card. I specifically wrote in the notes to the delivery driver not to leave the package at my door. The driver didn't follow instructions and left on my doorstep. The package was stolen. I contacted Amazon and they said they are not responsible. I had to reorder and pay for the items again, which they left on my doorstep again and 1 of the items was damaged.
Business Response
Date: 01/01/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you haven't received the item from the order #***-9130964-3065068. I'm sorry for the inconvenience caused with this.

Based on the results of our investigation, we aren't able to provide a replacement/refund for this order.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
http://www.amazon.com
Customer Answer
Date: 01/01/2023

Complaint: 18666790

I am rejecting this response because:
I shouldn't have to pay for something because the delivery driver didn't follow my instructions. That's wrong!

Sincerely,

*******************************
Initial Complaint
Date:12/31/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a starter from Amazon i paid ***** and it says it was delivered but its not Ive been waiting and waiting and now I just want my money back I contacted customer service and they said it was delivered and I keep telling them I have not gotten it , I want my money back now
Business Response
Date: 01/01/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you haven't received the item from the order #***-1058893-3763458. I'm sorry for the inconvenience caused with this.

Based on the results of our investigation, we aren't able to provide a replacement/refund for this order.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
http://www.amazon.com
Customer Answer
Date: 01/01/2023

Complaint: 18666355

I am rejecting this response because: thy didnt even notify me that the package had arrived if it did thats not right that I paid for something that I didnt get and I want my money back this is not right at all

Sincerely,

*************************
Initial Complaint
Date:12/31/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to purchase an Amazon Gift Card on Amazon. I searched "Gift Card" in the Amazon Search Bar. The results brought up a picture of a Gift Card with the words "Merry Christmas" and Christmas Tree. It looked perfect. What I did not notice was that ***** Airlines was written in small print under the large Merry Christmas. I purchased the gift card for $100 and noticing my receipt, I realized my mistake. I immediately contacted Amazon to request a return and refund. But they would not do that. My order is ORDER # ***-2031399-4948221.It is misleading and I am not the only person who has made this mistake and am now out the money. I uploaded pdf of some of the reviews where other people have been mislead by this listing. I also included a pdf of the listing. You can clearly see I typed in Gift Card on Amazon in the search bar. Who would expect a ***** Airlines gift card searching for Gift Card on Amazon. If I wanted a ***** Airlines Card, I would have searched ***** Airlines. You can also clearly see how ***** Airlines is not as prominent on the card as the Merry Christmas and the Tree.
Business Response
Date: 01/01/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern with the mistaken order for the Delta Gift Card and have reviewed the order in detail. I am afraid, the information shared was correct, this gift card cannot be returned and refunded.

The claim code pertaining to this gift card is issued by a third party seller and once the email is sent, the gift card balance can be accessed right away. We will not be able to intercept the usage of the gift card and/or issue a refund.

We recommend you reach Delta on this issue to see if they can remove the gift card and issue a refund. As an alternative, you can check with friends, family or acquaintances if they can help.

We appreciate your feedback regarding the communication on the ordering page and have forwarded it to the correct team internally. They will review the related information and take action as appropriate.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Amazon account and use it to buy ebooks for the Kindle app. My credit card shows that I have been buying books since December 2015. I have my username and password saved on my computer. For some reason, those were rejected one day, and I was unable to log into my account. I erased the saved information and typed it in. They were still rejected. I am unable to choose the "reset password" link because the email address associated with the account is with a company that has gone out of business. I tried so many times that my account got locked. Now, I can't access my books on my Kindle app. I have called customer service at least 9 times with no resolution. Once, I was advised to create a new account with an active email address. I did that not realizing that my books on my Kindle app would not transfer. Each time I call I am told, "I understand, I am sorry for the inconvenience, We can't... , I will fill out a form and someone will be in contact with you in 24 to 48 hours." I have been contacted 1 time after I sent an email to [email protected]. The reply stated that my issue cannot be resolved through email and that I need to call customer service. I called again and the person on the phone was unable to help me. I'm not sure how much money I have spent on books. I want access to my books. My suspended account is under the email address of *********************** and the active account is ************************** I've been trying to resolve this issue since July 2022. Please help resolve this issue.
Business Response
Date: 01/01/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the inability to access your account that you have shared with us and have looked into the matter in detail. While we would love to assist, the response shared with you earlier was correct.

We would need additional information to verify an account and we will not be able to offer any action on an emailed complaint. For the additional verification requirements, we require you to reach out to **************** teams over chat or call, and ask for the Account Change team.

Please note they would ask you some questions to verify the account and assist appropriately. While I will not be able to assure you of a specific response, this team is best placed to assist.

Once the access is restored, you should be able to access all digital content on your devices.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/02/2023
I apologize for my non- response. Yes, my complaint was resolved to my satisfaction. Thank you so much for your help. I could not have resolved it without your assistance.

*****************************
Initial Complaint
Date:12/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone hacked my account with amazon for ****** (4times) back on December 8th. At the time Amazon should have known it was fraud. I have disputed the charges and to date my account is yet to be cleared. I've received several emails stating that my account dispute is decided in Mt favor yet I cannot access the account. The agents answering the phone has hung up on me twice. Last agent was ******************************* department. I'm being victimized by Amazon over and over again.
Business Response
Date: 01/04/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 1/4/23.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Initial Complaint
Date:12/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/4/2023 my Amazon.com Account of over 15yrs ********************************* phone: ************) was stolen. A hacker contacted Amazon Agent ************; this Amazon Agent allowed the hacker to access my Amazon Account. This hacker changed the password on my account; updated the email to ************************* most important update the account to have two step verification (2SV) with a phone number that is not mine.On Monday Dec 5, I called the Amazon Help line. I reported the incident. They changed my email account and sent me a link. I was able to change the password. But I was not able to login to my account because it needed 2SV which was associated to a phone number that was not mine. The Amazon Help agent told me they could not bypass 2SV at their level and would open a ticket with the L2 Help desk. I would have to wait 24 to 48 hours to get an email from Amazon with directions on how to recover my Amazon Account.24 to 48 hours passed no email from Amazon. Since my call the hacker with the help of Amazon Agent ************** on 12/8. Changed my password and email address on my account. I called the L1 Amazon Help line on Dec 8. I repeated Step 1 and was told to wait 24 to 48 hours. They did change the email back but I could not login due to the 2SV phone number issue.The prior step reoccurred on 12/10 Amazon Agent **************** helped the hacker; The prior step reoccurred on 12/15 Amazon Agent ****. helped the hacker Filed an online form with Amazon reporting the fraud. Amazon has not responded to this report. I have call on two other occasions with the assistance of my ID Theft Protection Agent from 12/15 to 12/31. Amazon level one agent opens a ticket for the level two to contact me. As of 12/31 no agent has contacted **** want my Amazon Account Recovered or compensate me for my losses.Amazon has not tried to resolve the problem; This matter is unresolved as of 12/31/2022
Business Response
Date: 01/06/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 01/06/2022.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Ann
Amazon.com
Customer Answer
Date: 01/09/2023

Complaint: 18665711

I am rejecting this response because:
I did not get any information from Amazon to the registered email ******************************** on 01/06/2022

Sincerely,

*********************************
Business Response
Date: 01/19/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We have sent the necessary password reset guidance to your registered email address on Friday, January 6, 2023 at 5:14 AM (PST).
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
Regards,
Pratap
Customer Answer
Date: 01/26/2023

Complaint: 18665711

I am rejecting this response because:
I the writer ********************************* ********************************** Phone No ************) received an email from Pratap from Amazon.com. Pratap states.

"I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We have sent the necessary password reset guidance to your registered email address on Friday, January 6, 2023 at 5:14 AM (PST) with the Subject line Recent changes to your Amazon account."

I have not received any email from Amazon on January 6 to my ******************************** email address. PLEASE PROVIDE DOCUMENTATION PROVING THIS! I can provide you with the 46 email I have regarding this issue if you like. Perhaps you sent the email on Jan 6 to HACKER's email (************************).

Also a password reset is not all that is necessary because you have helped me reset my password in the past and I can still not access my Amazon Account because THE TWO STEP VERIFICATION IS STILL TIED TO A PHONE NUMBER THAT THE HACKER SET UP WITH YOUR AGENT'S HELP ON 12/4/2022.

Please provide the case number of the incident I filed on 12/5/2022 and what the current status of the investigation and any finding you have. If you have any questions for me please let me know.

Please contact me at my email ******************************** or call me at ************

Sincerely,

*********************************
Business Response
Date: 02/05/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We have sent the necessary password reset guidance to your registered email address on Friday, January 6, 2023 at 5:14 AM (PST).

I have resent the email to you. If you are not able to locate the email in your inbox then please check your spam or junk folder.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap.
Customer Answer
Date: 02/11/2023

Complaint: 18665711

I am rejecting this response because:

Amazon has not provided me with a copy of your message from January 6, 2023 at 5:14 AM. I have checked my spam or junk folder and your claim is not true. Please provide this email or admit that you are not telling the truth.

I did receive an email from ********** account-*********************************** <account-***********************************> on 02/05/2023

*** provide an apology and instructions on how to restore my account.

I followed these instructions and I now have access to my account. After

50 emails; over 15 phone calls; two months; Acquiring Frauded Protection; Canceling Credit Cards; Complaint to the Better Business Bureau. And much frustration.

In that time Amazon did not contact me directly once. ; Give me a Case Number; Give me a Status on my Case; Let me know why Amazon Agents assisted the Hacker to steal my account.
Also Amazon has not compensated me for the charges I have incurred for this issue.
Amazon has in fact charged me for fraudulent charges of about $100 just recently since my account has been restored.

Sincerely,

*********************************
Business Response
Date: 02/19/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding $100 unauthorized charges.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue.

Please share the charge id pertaining to the issue for research. It's a 9-digit alpha numeric number on your bank statement

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 02/22/2023

Complaint: 18665711

I am rejecting this response because:
You have not provided me with a copy of your message from January 6, 2023 at 5:14 AM. I have checked my spam or junk folder and your claim is not true. Please provide this email or admit that you are not telling the truth.
I have over 50 emails; over 15 phone calls; two months; Acquiring Frauded Protection; Canceling Credit Cards; Complaint to the Better Business Bureau. And much frustration.
You have not contacted me directly in over 3 months not once. ;
You have not given me a Case Number;
You have not given me a status on my Case;
You have not let me know why Amazon Agents assisted the Hacker to steal my account.

I will not do you research that you can do yourself until you address the above issues or call me at ************.

Sincerely,

*********************************
Initial Complaint
Date:12/31/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order with Amazon containing packages for my newborn baby daughter. The packages were marked as delivered December 12th 2022. The mother of my child discussed the conditions of other items that were shipped separately (order ***-0224107-1465864) which led me to believe that all of the items had arrived. I did not find out until this morning (12/31/2022) that order #***-0224107-1465864 had not arrived. To put it into perspective my daughter lives with her mother in ***** and I live in *******. I did not authorize a signature from someone in the front office and my daughters mother does not know of any employees with the name *******, which is the name used to sign for the package. I contacted Amazon about the issue and within a matter of seconds they informed me that due to their investigation they are unable to provide a refund. Those items were worth $212.46 and as a frequent customer I feel unvalued and neglected. I feel even worse because of all things it was a package for my newborn that has been mishandled and the matter is being pushed aside.
Business Response
Date: 01/03/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand that you did not receive the items in your Order ID: *******************.

I apologies for the inconvenience that you have experience in this case.

I've issued a refund of $212.46 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 01/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/31/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 25, 2022 I purchased an item online from Amazon.com through third party seller (The Detector Store) Nokta Makro Simplex+ WHP Waterproof Detector with 11" *************** Headphones, and Pinpointer Order# ***-4214693-0453844 for the amount of $397.50 including tax using my Master Card. upon receiving item I discovered there was a part missing, I contacted Amazon and they approved a refund to be issued to me with several options, I selected to have my refund credited back to my Master Card which would take up to 10 business days after Amazon received the returned item. Item was received by Amazon on Nov.28, 2022 then on Dec. 7, 2022 I received e-mail from Amazon informing me that my account has been credited $397.50 on gift card. I immediately contacted Amazon customer service and requested that they issue my refund back to my original method of purchase which was my Master Card and they said that they can't do that, I have been in contact with four customer service supervisors since Dec. 7, 2022 and they all tell me I have no choice but to accept their gift card!! This is not a refund!! This is a trade for goods!! I want my refund as promised and not a gift card
Business Response
Date: 01/09/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that the refund was issued to gift card instead of original payment method for Nokta Makro Simplex+ WHP Waterproof Detector with 11" Coil & Wireless Headphones, and Pinpointer.

I apologies for the inconvenience that you've experience in this case.

I've cancelled the gift card refund and issued a refund of $397.50 to your original payment method on Tuesday, January 3, 2023 and. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
Regards,
Pratap
Customer Answer
Date: 01/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I found a ring of abusive buyer profiles. We Highly believe these puppet accounts are controlled by one seller and participating in abusive product review posting on the same products. (positive on its own, negative on competitors). I tried to report thru amazon violation report tool, but no action was taken.please investigate the account profiles below its very similar buying and review posting patterns on it: **************************************************************************************** profile posing ALL not verify reviews. It means not buy product and posting negative review ***************************************************************************************************************************************************************************************************** ***************************************************************** *****************************************************************
Business Response
Date: 01/03/2023
Greetings from Amazon,

I understand that the Seller is contacting us to report another Seller that is manipulating the product reviews.

Unfortunately, I was unable to relate a selling account for the email address from which the seller has provided in this complaint, ******************.

We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account.

Resend your message using that email address so that we may assist you better.

If you no longer use the email address associated with your account, we ask that you update the email address on file for your account. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change your email address, follow these step-by-step instructions:

1. Log into Seller Central.
2. In the Settings section, select "Login Settings".
3. On the Login Settings page, in the Email section, click "Edit".
4. On the Change your email address, enter your new email address, and click "Continue".

For questions about selling on Amazon, see our seller Help pages: *********************************************** You can access full account details of your Seller Central account at: ****************************************
To report this possible violation, from the "Performance" drop-down menu choose "Account Health" and click "Report abuse." Select the most appropriate option and enter any relevant details. Be sure to include the following information, if applicable:
The ASIN/ISBN of the item's detail page and the product title
The store or business name of the seller you are reporting
Your order ID [include this if appropriate]
A concise explanation of the violation
For a direct link to report a violation, go to "Report abuse": ****************************************/abuse-submission
For more information, go to the "Report a Violation" help article:
****************************************/gp/help/external/G200444420
These claim submissions have legal implications and as such cannot be submitted by anyone other than the reporting seller. All reports are thoroughly investigated by our investigations team. For privacy reasons, the results of our investigations cannot be disclosed; however, disciplinary actions will be taken as appropriate.
While we wont be able to comment further on this matter, if you have any other questions please let us know.
Initial Complaint
Date:12/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted amazon multiple times. They claim to report these charges to their fraud departmet. Tell me i will get a call back in ***** hours yet nobody calls or leaves a message. The charges are on an amazon account that is not mine. I did not give anyone permission to use my card. I informed amazon of this yet they keep charging my card
Business Response
Date: 01/19/2023
Hello,
We believe an unauthorized party opened an account using the customer's details. We have now closed this account and canceled any open orders. Please report any unauthorized charges to the financial institution that issued the card.
We sent a confirmation to the customer's registered email address on 2023-01-19.
Sincerely,
Account Specialist
Amazon.com

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