Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,238 total complaints in the last 3 years.
21,683 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am *********************************. I have an Amazon Seller account which I started last October 2021. I have been operating and selling at Amazon Marketplace for seven months (7) until Amazon suspended my account last 8 May 2022 due to an Amazon policy violation.I am asking for assistance from your office on my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to Thirty-One Thousand Three Hundred Forty-************ cents ($31, 346.30) that needed to be withdrawn as soon as possible.I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $31, 346.30). Please know that I only sell on Amazon Marketplace and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.
Business Response
Date: 01/02/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/3/2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/31/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Lego Halloween Owl (order number 114-1716732-5125035) on 11/5/22. The item came damaged so I called amazon on 11/21 to replace the item. At the time, I was told that I can go ahead and dispose the item and theres no need to return the item. However, I was later charged not only for the item but also shipping charges that was initially free. On 12/30, I called amazon and was kicked around from one department to another. **************** initially said I could get a refund, then after waiting a few minutes she said I must speak to a special team. The rep ******* from the special team spoke to me and said she needs to get a hold of the shipping departments. After waiting for about 20 minutes, ******* said I need to call back another day because no supervisor is available to assist. I dont know who she was trying to reach as she said she was waiting for the shipping department then later changed her story to the supervisor. Im reaching out to the BBB to advocate for me as Amazon was the one who initially told me to go ahead and dispose the item and not need to return the item. Now Im getting charged for the item that Amazon asked me to dispose. I need a refund of $13.38 charged for the item and shipping that I was specifically told not to return.
Business Response
Date: 01/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-114-1716732-5125035 regarding the charge related issue.

I've reviewed the order details the previous chat conversation referring to this order.

With the help of investigation team the refund for the charge of $$13.38 issued back to your original payment method.

I request you to check your bank/ card statement to get the confirmation about the charge.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am ***********************. I am operating an Amazon Seller account, but last 24 July 2021, it got deactivated due to a policy violation because of a product inauthenticity issue. This suspension stated that my store is selling potentially counterfeit items followed by a manipulated documents issue last 4 September 2021 because of the previous invoice that we submitted.We previously used the dropshipping model, where my team allowed our supplier/s to deliver all our items from their warehouse straight to the customers. Because of this, we had no opportunity to physically check and inspect all our items. We made sure from the start that all our supplier/s are authorized and legitimate. Because of this, we were very complacent that the items that our supplier shipped to our customers are authentic, legitimate, and not counterfeit. Since 24 July 2021, my team has been constantly sending appeal letters as per the instruction from the Seller Performance Team. We have also been consistently coordinating with them by phone and always gathering new pointers to include in our last appeal. We provided them with all the necessary documentation, like invoices and information that they are requesting. I am humbly asking your good office to help us negotiate with Amazon to reactivate my account. From the start of my business, my team can guarantee that we have always been abiding by Amazons policies and guidelines and there is no way that we purposely sold inauthentic items in the Amazon Marketplace. Additionally, we already explained in our previous submission the cause of the manipulated documents that our previous management mistakenly provided to Amazon. Moving forward, we will always check all our items accuracy and authenticity and strictly coordinate with authorized and respectable supplier/s only. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.
Business Response
Date: 01/02/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Initial Complaint
Date:12/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am Remington *******. I am operating an Amazon Seller account, but last 29 June 2021, it got deactivated due to a policy violation because of a product inauthenticity issue, this suspension stated that my store is selling potentially counterfeit items followed by a manipulated documents issue last 24 August 2021 because of the previous invoice that we submitted.We previously used the dropshipping model, where my team allowed our supplier/s to deliver all our items from their warehouse straight to the customers; because of this, we had no opportunity to physically check and inspect all our items. We made sure from the start that all our supplier/s are authorized and legitimate; because of this, we were very complacent that the items that our supplier shipped to our customers are authentic, legitimate, and not counterfeit. Since 29 June 2021, my team has been constantly sending appeal letters as per the instruction from the Seller Performance Team. We are also consistently coordinating with them by phone and always gathering new pointers to include in our last appeal. We provided them with all the necessary documentation like invoices and information that they are requesting. I am humbly asking your good office to help us negotiate with Amazon to reactivate my account. From the start of my business, my team can guarantee that we have always been abiding by Amazons policies and guidelines, and there is no way that we purposely sold inauthentic items in the Amazon Marketplace, additionally, we already explained in our previous submission the cause of the manipulated documents that our previous management mistakenly provided to Amazon. Moving forward, we will always check all our items accuracy and authenticity and strictly coordinate with authorized and respectable supplier/s only. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.
Business Response
Date: 01/02/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Initial Complaint
Date:12/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *****************************. I have an Amazon seller account but got deactivated last 4 December 2021. After a few days, it got locked out as of writing. We are not really certain as to the reason why our account was locked but, based on the email received from Amazon, it was due to the late shipment of some of our items. Before our deactivation, my team has been consistently doing our business practices as best as we can. During that time, some of our suppliers had not been consistently delivering our inventories to our warehouse on schedule and our contracted courier had some lapses in shipping our items on time. Because of this, our time schedule also had to be adjusted. We understand that Amazon was only protecting the welfare of the customers by making sure that the customers receive their orders on time. We may have had lapses on our part, but we now fully acknowledge our shortcomings in this situation.We are asking your good office to help us amend our ties with Amazon and help us persuade them to recover our account. Upon being locked out, my team constructed a measure that will guarantee full compliance with ALL of Amazons policies and guidelines and prevent future violations.I do hope that you can help us in this matter because I only sell on the Amazon Marketplace platform and this is my only source of income, which is why I really want to recover this account. Moving forward, I will make sure to carefully handle our stores orders to prevent late shipment to the customers. We will always update our customers on the status of their orders and immediately address and resolve their concerns. Thank you for the time you spent reading my request, and I do hope that you will assist my business to persuade Amazon to reactivate my seller account. Good day.
Business Response
Date: 01/02/2023
Greetings from Amazon Services,

We understand that the complaint is regarding the Seller account reinstatement.

At this time, I was unable to locate any seller accounts using the email address from which Seller has written, *********************** For security reasons, please know that I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please ensure that all future contacts are sent from the email address used to register the seller account.

If the issue is still unresolved for the Seller account, the Seller will need to send a new email to Amazon from the email address used to register the seller account.

Please advise the Seller to write from the registered email address.
Customer Answer
Date: 01/02/2023

Complaint: 18665248

I am rejecting this response because this is the primary email that we originally used in registering our account but unfortunately it was updated without our knowledge. We are asking to restore the original primary email so we can address our account issues accordingly. Thank you.

Sincerely,

*****************************
Business Response
Date: 01/21/2023
Greetings from Amazon Services,

We understand that the complaint is regarding the Seller account
reinstatement.

At this time, I was unable to locate any seller accounts using the email
address from which Seller has written, *********************** For
security reasons, please know that I am not able to provide any
information or take any action on a seller account unless contacted
directly by the owner of that account. Please ensure that all future
contacts are sent from the email address used to register the seller
account.

If the issue is still unresolved for the Seller account, the Seller will
need to send a new email to Amazon from the email address used to
register the seller account.

Please advise the Seller to write from the registered email address.
Customer Answer
Date: 01/28/2023

Complaint: 18665248

I am rejecting this response because my account primary email is updated without my knowledge & believe that my account got hacked. I am requesting a more thorough review on our account issue and asking for a Seller Identity Verification procedure to confirm my seller identity. Thank you.

Sincerely,

*****************************
Initial Complaint
Date:12/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***********************. I have an Amazon seller account but got deactivated last 4 April 2021 and after a few days, it got locked out until now. We are not really certain as to the reason why our account was locked but based on our email received from Amazon, it was due to the late shipment of some of our items. Before our deactivation, my team was consistently doing our business practices as best we can. During that time, some of our suppliers were not consistently delivering our inventories to our warehouse on schedule and our contracted courier had some lapses in shipping our items on time. Because of this, our time schedule also had to be adjusted. We understand that Amazon was only protecting the welfare of the customers by making sure that the customers receive their orders on time. We may have had lapses on our part but we now fully acknowledge our shortcomings in this situation We are asking your good office to help us amend our ties with Amazon and help us persuade them to recover our account. Upon being locked out, my team constructed a measure that will guarantee full compliance with ALL of Amazons policies and guidelines and prevent future violations.I do hope that you can help us in this matter because I only sell on the Amazon Marketplace platform and this is my only source of income, which is why I really want to recover this account. Moving forward, I will make sure to carefully handle our stores orders to prevent late shipment to the customers. We will always update our customers on the status of their orders and immediately address and resolve their concerns. Thank you for the time you spent reading my request, and I do hope that you will assist my business to persuade Amazon to reactivate my seller account. Good day.
Business Response
Date: 01/02/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/2/2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/30/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since about August or September of 2022, Amazon started misdelivering a high percentage of my packages. Each time it happened, I called and requested either a refund or a replacement. On December 3, 2022, ***, a supervisor, applied at $10 credit to my account to compensate me for my ongoing delivery issues. On Dec 22, I ordered a stock pot totaling $31.42, $10 of which was paid for using my credit. Unfortunately, I never received the stock pot. I called and ******, a manager, apologized, and offered to credit my account. ****** also discovered that my delivery issues were due to a misplaced "pin" that drivers use to locate an address. She corrected the pin location by placing it where my building actually is and said I should receive my deliveries moving forward. It turns out she was right, my next two orders were delivered right to my door. I was quite pleased. However, I received an email confirmation from Amazon with a break down of the credit I was given for the stock pot and I discovered that that $10 credit *** had given me was used on the purchase but not refunded to me. Instead, I was only given a credit of $23.42. I wrote several emails replying back to the one sent me asking for the $10 but I didn't receive either a credit or an explanation. Today, Dec 30, I called Amazon customer service and requested my $10 credit. Each representative I spoke to declined to give it to me saying the credit had already been used and that it was a one time only credit. I explained the I never received the benefit of the credit but each agent, including a manager *****, said there was nothing that could be done and refused to connect me to his superior. I hung up and called back, was connected to a supervisor and left on hold for over an hour. I would simply like the benefit of the $10 credit I was given but never used. Attached, are copies of the details of my dispute.
Business Response
Date: 12/31/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that you havent received your packages from order #***-4736953-1575424.

However the refund for the order you paid using your card was already issued but as the promotional credit was used and all the promotional credits are non refundable.

From our end the promotional credit which you are referring cannot be refunded or reissued which is already informed to your earlier.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/02/2023

Complaint: 18665059

I am rejecting this response because:

First off, Happy New Year! And thank you for correctly "pinning" my location in your delivery system. I've received my last three deliveries and I couldn't be happier!
As for the $10 credit, I'm confused. It's my understanding that the $10 was a credit to my account for previous Amazon delivery mistakes. In reading your letter, you make it sound like it was the equivalent of a $10 coupon off a specific item, in which case I can understand your unwillingness to refund it. However, if my understanding is correct, if I never got the benefit of the credit because the item you sent to me was misdelivered, why am I now not entitled to it now? I'm having trouble understanding. I trust you can explain it.
Sincerely,

***********************
Initial Complaint
Date:12/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *********************. I opened an Amazon store named ******* GHOST. Since we started our business, we have made sure that we are always aligned with the Amazon Marketplace policies and guidelines, and that my team is always compliant with every business protocol that we constructed to guarantee that we always give our customers first-rate products and services. We want to give you an overview of the status of our account to properly understand our situation and help us with our dispute.Last 31 July 2022, my store got deactivated due to a drop shipping policy violation. When we started our business, we used the dropshipping model, where we let our third-party supplier deliver our orders from their warehouse straight to the customers. This model was acceptable to Amazon as long as we abide by the drop shipping policy that we always guarantee that we are the seller of record on all our items and make sure that all the labels of our third-party supplier are properly removed. Amazon flagged us with this suspension due to some customers messages claiming that they received orders with other store names indicated on our items. Upon receiving the notification, we immediately addressed the issue and constructed a plan of action and preventive measures to guarantee that this will not happen again in the future. We also decided to not use the dropshipping model anymore and change it to Wholesaling. We can assure you that since we started our business, we have been trying our best to be a model seller on the Amazon Marketplace platform. Our priority is to deliver quality products and services to all Amazon customers. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business and help us reach out to Amazon and persuade them to give us another chance to be part of the Amazon marketplace again.
Business Response
Date: 01/02/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.
Initial Complaint
Date:12/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *******************. I opened an Amazon store and since we started our business, we have been making sure that we are aligned with the Amazon Marketplace policies and guidelines, and that my team is always compliant with every business protocol that we constructed to guarantee that we always give our customers first-rate products and services. We want to give you an overview of the status of our account to properly understand our situation and help us with our dispute.Last 3 December 2021, my store got deactivated due to a drop shipping policy violation. When we started our business, we used the dropshipping model, where we let our third-party supplier deliver our orders from their warehouse straight to the customers. This model was acceptable to Amazon as long as we abide by the drop shipping policy that we always guarantee that we are the seller of record on all our items and make sure that all the labels of our third-party supplier are properly removed. Amazon flagged us with this suspension due to some customers messages claiming that they receive orders with other store names indicated on our items. Upon receiving the notification, we immediately addressed the issue and constructed a plan of action and preventive measures to guarantee that this will not happen again in the future. We also decided to not use the dropshipping model anymore and change it to Wholesaling. We can assure you that since we started our business, we have been trying our best to be a model seller on the Amazon Marketplace platform. Our priority is to deliver quality products and services to all Amazon customers. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business and help us reach out to Amazon and persuade them to give us another chance to be part of the Amazon marketplace again. Thank you for the time to read my request.
Business Response
Date: 01/02/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.
Initial Complaint
Date:12/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am *************************. I am operating an Amazon Seller account but last 22 September 2022 it got deactivated due to policy violation of Seller Policy and Seller Code of Conduct and Dropshipping Policy.I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account. We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension on Seller Policy and Seller Code of Conduct and Dropshipping Policy. We are proactively sending our appeals to help reactivate our account and improve our store operations. From the start of my business, my team and I can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business to reach out to Amazon and persuade them to give us another chance to be part of the Amazon marketplace again. Thank you for the time to read my request!
Business Response
Date: 01/02/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/2/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/17/2023
Dear Better Business Bureau, I am ************************* and I am writing to seek your assistance to get my account reinstated. My Amazon seller account, PAY LESS DISTRIBUTION has been suspended due to violations of drop shipping and the Seller Code of Conduct. We understand the seriousness of these violations and we have taken immediate action to address and remedy the issues that led to the suspension of our account. Specifically, we have implemented comprehensive measures to ensure strict adherence to Amazon's policies, including those related to drop shipping and the Seller Code of Conduct. Our commitment to compliance and ethical business practices is unwavering, and we assure you that the circumstances that led to the violation have been thoroughly addressed. We have undertaken a complete review of our business processes, revamped our quality control procedures, and established internal checks to prevent a recurrence of such issues in the future. We fully acknowledge our responsibility in upholding the standards set forth by Amazon and the expectations of our customers. Our team has undergone additional training to ensure a deep understanding of Amazon's policies, and we are actively working to maintain the highest level of integrity in our business operations. In light of the steps taken to rectify the situation and prevent its recurrence, we kindly request your assistance in communicating with Amazon on our behalf to facilitate the reinstatement of our seller account. We are dedicated to restoring our good standing and are committed to operating in full compliance with all applicable policies and codes of conduct. We sincerely appreciate your time and attention to this matter. We value your support and guidance in resolving this issue. Thank you for considering our request. ************************* PAYLESS DISTRIBUTION **********************
Business Response
Date: 11/21/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/21/2023. Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/28/2023
Hello BBB team,

Thank you for getting back to me. I have just submitted the information they requested from me. Pleas let them know so they can review it thoroughly.

Thank you
Business Response
Date: 12/01/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 1st December 2023.

Sincerely,
Amazon - Seller Performance.
Customer Answer
Date: 12/20/2023
Dear BBB,
Please let Amazon know that I submitted a new appeal and I am hoping that they can reinstate my account this time.
Thank you
Customer Answer
Date: 12/20/2023
Dear BBB,
Please let Amazon know that I submitted a new appeal and I am hoping that they can reinstate my account this time.
Thank you

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