Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,775 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An order was placed on line 11/21/2022. it was refused and returned unopened on 11/28/2022. I waited until 12/8/2022, to see if my $ ****** was returned to my mastercard and it wasn't. I followed up with an e-12/8/2022 to customer service and a standard unsubstantiated boilerplate e was sent to me. It allegedly states that the refund was stuck and it was requested and it would take 3-5 business days. This same e was sent on 3 other occasions and still no refund. (12/19/2022-spoke to Angel ** from a phone call-************, another e-12/27/ 2022-*************, and 1/3/2023-****************On my call to ************** she also agreed to refund $8 for a price adjustment on another order. As of today no refunds were given to me. I as a last resort contacted my mastercard a placed claims on the $****** +$8 due me. it seems ironic that there is never an issue when they get paid but commit fraud on returns. i desire to have them discredited for fraud, and to compensate me on interest plus.
Business Response
Date: 01/11/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint.

I'm sorry to hear about the problem you've had with your **** Organic Protein and Greens Powder, Vanilla, 26 Servings, 2.2 Pounds, Packaging May ******** style="color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 12.8px;">
I've issued a refund of $115.96 and a price difference of $8 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 01/20/2023

Complaint: 18695904

I am rejecting this response because:

Sincerely,

***********************
order 111-413-563-328-6653-a price adjustment was
not given for $8 as promised. Paid $24.99
and current price was $16.99.
The $8 given was for ***** & ***** cookie order.
Business Response
Date: 02/02/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As informed earlier I've issued a refund of $115.96 and a price difference of $8 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Price difference of $8 for **** Organic Protein and Greens Powder, Vanilla, 26 Servings, 2.2 Pound was issued on the Lenny ***** *****'s cookie order.

We are unable to issue the price difference for the Order 111-413-563-328-6653. You can return the item for a refund and reorder the same with the latest price.
Thank you for your understanding.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 02/03/2023

Complaint: 18695904

The response from amazon was received .

However refunds were received for
One item, and a different refund for
A mispriced item.

Im still waiting for a price adjustment
On Sandlers purchased for $24.99
That was reduced to $16.99.
On12/19/2022, I spoke to a female
**************,who agreed to credit my account
Instead of returning and repurchase
The sandles. Item #****.
Full #******-5613-328-****.

There refund retrieval is utterly ridiculous.

Why anyone should wait over 3months
To recover money and the aggravation
Involved
Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number is: 112-1857749-8455432. The order was placed on 10 December 2022.I needed to send the item (an office chair) back because it was too small for me. I tried to send it back, but it would not let me schedule a pickup (I was unable to drop it off at ***).Amazon asked the third-party seller to give me a shipping label to send the chair back and have it picked up, for free. The seller refused.At that point, I gave up and was going to pay to have it picked up, out-of-pocket, but twice *** no-showed and never came to pick up the chair.I wrote to Amazon and the *** opened a claim on the transaction, siding with me and telling me that the seller was wrong in the first place for not being willing to give me a free label to have the chair picked up.When the claim was opened, I was told (in the original email) that I would hear back within a week. Two weeks go by, and I hear nothing. I start writing in to Amazon's support chat every day, and they start telling me "just wait 48 more hours and we will get back to you" or "it can take another week" ... Then again I never hear back.The ORIGINAL email said: "We are reviewing your case and will contact you if we need any additional information. Please note refund requests can take up to one week to investigate. Once we have made a decision, we will notify you via email."I should have heard back within a week.Finally, I got rid of the chair myself because I live in a tiny apartment and needed it out of my living room because I have business clients and partners coming over and I need my apartment presentable and it had been 3 weeks since I initially tried to return the item.I no longer have the chair, because I had no other option than to get rid of it. I could not keep it around in my apartment for weeks and weeks while Amazon twiddles their thumbs.This was Amazon's blunder for not getting back to me, and I would like my money back for the chair. The total is $676.64.
Business Response
Date: 01/10/2023
Hello,

We have reviewed the information provided regarding order 112-1857749-8455432.

The A to Z claim has been closed because buyer did not return the item after receiving the return label from the seller and discarded the item before the claim was resolved.

Sincerely,
Customer Answer
Date: 01/10/2023

Complaint: 18695926

I am rejecting this response because:
I *did* try to return the item. Twice!
UPS no-showed both times. So I wrote to Amazon asking what to do and they opened this claim because the seller should have paid for the pick-up in the first place!
I was supposed to hear back in a week and it took 3 weeks. *Of course* I discarded the chair in that time, what am I supposed to do, have it take up half my living room while Amazon ghosts me for two weeks after they're supposed to respond to me?

I have the original email from Amazon where it says they'll respond within one week. And they did not.

This is Amazon's mistake. Please make it right.

Sincerely,

*************************
Initial Complaint
Date:01/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Amazon about 5 times today. I have been transferred, disconnected and been rude on. This is the order 114-2544309-0823463. All items were shipped back on the same exact date and time. I have been refunded part of the order but not all. It's over $500 worth of items.Person 1 I talked to said I have to wait Person 2 (a manager) said not all items were scanned and return to *** to double check Person 3 told me that they are being delivered tomorrow and then 2 weeks after I will get refunded.Person 4 asked me if I could read English Person 5 disconnected on me Which one is correct? I am putting a dispute into my bank because it does not appear that anyone at Amazon is able to help or provide proper and professional customer service.
Business Response
Date: 01/11/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned items from Order ID: *******************.

Please accept my apologies for the inconvenience this situation has caused.

Once the carrier has received your return package, it can take a while to arrive at our returns center. We ask that you wait 14 days from sending to allow for any delay in delivery or processing. We'll request a refund to your payment method and send you an e-mail confirmation as soon as we process the return. If you don't hear from our returns center by January 19, 2023 please write back so we can find out what happened.

Please be assured, we will take each and every action to prevent you from bearing any loss. On a personal level, I highly appreciate your patience, cooperation and understanding in this matter.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:01/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They close my account for no reasons, because I purchase the echo show. Disappointed
Business Response
Date: 01/12/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 01/12/2022.
Sincerely,
***
Amazon.com
Initial Complaint
Date:01/06/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December 2022 Amazon allowed someone who had stolen my information to open an account and use my stolen CC information. They had never checked or varified who the card actually belonged to. When brought to their attention they did nothing to try to resolve the issue, close the fraudulant account, or repay the money that was stolen by the person they allowed to open the account with false information who stole my cc information. I will be talking to my attorney about it to file a lawsuit for their actions.
Business Response
Date: 01/08/2023
Hello ******,

I'm ***** from Amazon.com.

I've reviewed your BBB complaint and I understand your concern about your account.

Unfortunately, I was unable to find the exact account that you're referring to. I request you to please provide us the email address of your Amazon.com account which had this issue.

We look forward to hearing from you soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:01/06/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Prime Membership has signed me up for service using my credit card on file with them at least three or four times without my authorization or permission. In each case I had to go online and cancel the membership to Amazon Prime membership.
Business Response
Date: 01/16/2023
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and we're sorry to hear about Prime Membership renewal and charge.

I can confirm that the Prime is inactive now and has already been cancelled. Also I could see previously it was signed up using your Fire TV stick while accessing Prime video.

Rest assured, I've Successfully refunded ***** USD against transaction D01-3065388-8349035
You'll receive a full refund for the Amazon Prime membership fee. Refunds typically process within 3-5 business days and appear as a credit to your payment method.

You can reinstate your Prime membership at anytime by visiting:
**********************************************************;
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 01/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the past year, Amazon has blocked me from doing reviews on my Amazon account for items that I have purchased. I have contacted Amazon multiple times to try and fix the situation and they either refuse to contact me back or they tell me it was not done from my account now if it was not done from my account then why am I blocked from doing reviews? they were refusing it to fix this problem and I want it fixed. I dont know who else to contact about this problem. If I am not the one who placed a bad review against their policy, then why is my account being blocked?
Business Response
Date: 01/09/2023
Hello *****,

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.

To learn more about this policy, go to "Community Guidelines":
*****************************************************************************

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

To contact us about this decision, please reply to this email.

The Amazon Review Moderation team
Customer Answer
Date: 01/09/2023

Complaint: 18695127

I am rejecting this response because: this is all that Amazon tells me and I tried contacting them and they just continue not to help me and tell me that my account is just blocked and theres nothing that they can do because I wrote a bad review which I did not do they refuse to show me what review it was and show me proof of what I did because I didnt do it. And I dont know how they expect me to show them proof when they deleted all of my reviews I want somebody to contact me on the phone not email me.

Sincerely,

**************************************
Initial Complaint
Date:01/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB team, My name is ************************* from LLC INTEGRAL and this is a complaint on Amazon. The problem is that Amazon charged from my balance two amount without any explanation. Here is details:1) Date: 2/26/2022; Transaction type: Other;Product Details: Other;amount: -$236.34.2) Date: 2/26/2022;Transaction type: Other;Product Details: Other;amount: -$1,809.43.Those money were charged without any reason - and amazon is not answering me why they charged it.After a couple of opened cases inside of amazon and calls to the seller support team about this issue they did not help me and Amazon **************** is not answering me. I'm writing the case ID that is opened on Amazon about this problem that is was opened on December 13 CASE ID: *********** I'm attaching screenshots from my account in this case. Please check it and help resolve this issue. Thank you.
Business Response
Date: 01/09/2023
Greetings from Amazon.com,
We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.
Regards,
***************** Partner Relations
Customer Answer
Date: 01/23/2023

Complaint: 18694725

I am rejecting this response because:

Hi, Just to be sure that case is going forward, I'm refreshing it and attach the answer from amazon that I received from this issue. For now the case that was opened on amazon has the status of Transferred Case and as you can see on the screenshot Amazon wrote that the case has been forwarded to another Amazon team and they will contact me regarding my question.

So I am still awaiting the result of this case.
Please do not close the case,
Best regards.

Sincerely,

*************************
Business Response
Date: 02/02/2023
Hello from Amazon,

Please inform the Selling partner, we have highlighted this to our concerned team.

They are currently working on it.

Selling Partner has received a response on 30th January from the team.
Please ask them to check: ***********************************************************************************************************
Team will finish their review and respond to the Selling Partner.
Initial Complaint
Date:01/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
. I purchased an ebike from the amazon web site that at first I was so happy as A GIFT FOR MY SONS BIRTHDAY. I never received the bike , I was given tracking info up to the day it was to arrive and it never did, as it turns out it was a total scam that even though the updates seemed on point. I after chasing down the real story found the tracking number is for china post and was handed off to the ******** once it got to the **** turns out was for a small package that was delivered to a ******* address I have had numerous .conversations with customer service and have been told so many different things that i believe that scams and like this are rampant and amazon is aware and does very little to prevent them. i found many others who have had similar issues and the angry and disapointed reviews and complaints amazon took almost 2 months to shut the vendor down i was told i would get a replacement call back in 2 days in 5 days in a month or two then its too late to do anything that its too old of an event to act now. They have offered me a refund and told to just order a bike from a different 3rd party vendor but the price would be $800 or more than the one i should have received for almost the same bike and specs. i am providing screen shots of the things i found my receipts and customer service logs. ** only asking ******************** to deliver the item i ordered and paid for and never received and not be lied to and scammed.
Business Response
Date: 01/07/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the e-bike order. I'm sorry for the inconvenience caused. I've escalated this issue to our team to ensure this is checked and avoided in future.

I understand you would like a replacement for that order however I'm sorry, that option is not available. We are able to help you with a refund on that order. I understand the price is increased for that item, unfortunately we are unable to match the price.

I'd request you to please call or chat or reply to our email to confirm the refund so that we can get this done for you. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 01/11/2023

Complaint: 18694653

I am rejecting this response because: i cannot trust anything amazon says i have been told they would take full responsability and make sure i get my bik.e in writing and the lasty letter said they cant help me the order is to old to take any action

i am providing a copy of the email and tracking info showing the bike was not lost it was never shipped and will never be shipped note the pakage type small buisness letter no way to fit a bike no matter how you fold it and the taking full responcability
and taking it serious is in the cs letter in the initial complaint
Sincerely,

*************************;
Initial Complaint
Date:01/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, I wish you happy holidays! My account was deactivated in error due to related to TwilightCGO seller account. The real owner of TwilightCGO seller account is ***** ***************************. ***** *************************** was my business partner. But I stopped working with her due to the threat of violating Amazon Policies on her part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with TwilightCGO account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same. Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I created partnership with ***** *************************** on October 19, 2022 (please, see the Partnership Agreement). On November 21, 2022 I notified ***** *************************** about termination of our partnership (please, see the Termination Letter). According to the Partnership Agreement, I was obliged to notify ***** *************************** in advance 3 days before the partnership termination. On November 24, 2022 (three days later) we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (please, see the Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of the Amazon Services Business Solutions Agreement, Amazon has the right to terminate the agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to reinstate my account. Thank you in advance and happy holidays!
Business Response
Date: 01/09/2023
Hello
Thank you for your submission! We have reviewed your request and have taken the appropriate action. You will receive correspondence via email shortly.
Thanks
Amazon Seller Performance

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