Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,788 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ****** quad for Christmas for my 2 year old daughter- which she was not able to get because it came partially put together and damaged. The box was taped up like someone had already returned it to them. When I contacted them they told me that they would schedule a pickup and once it was in *** possession then a refund would be issued. Ok no problem, waited for *** all day, then went outside to see if I see anyone and the *** guy is running to his truck and drove off without picking the package up. So I reach out to Amazon again because the package is too big to fit in my car so I couldnt return it myself, they apologize and reschedule the pickup- well when they did that they gave *** the wrong pickup address so no one ever came back out to pick it up. So I had to borrow a vehicle big enough and went and dropped the package off myself. Once I did that I assumed I would have my refund processed like I was told, but that never happened. Fast forward to today 1/6 Amazon is telling me they dont have the package at their facility yet, but I have confirmation from *** stating it was delivered. I was told initially that once *** had it I would be refunded, then was told by someone else no it takes 2 weeks from the day they receive it back at Amazon, then was told my a different associate that it takes 7 days. And then was told oh it might be issued in 3 to 5 days. I keep getting the run around and no one is actually trying to help me get my money back. They do not care and this is unacceptable. Amazon has all this money and does shady business.
Business Response
Date: 01/08/2023
Hello Daija,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue with your Order ID: ******************* that you wanted to return and can relate you to the concern. We regret the issue with the delivery and are looking into the issue.

I see the package was received by the carrier on Jan 3, 2023 and the tracking shows received at the processing center. In this case, the response was correct as we need more time to process the returned item and issue the refund.

We would need to verify the correct item was returned. Once a return is received by the carrier, it can take upto 30 days to process the return and a refund to be issued. If you don't hear from our ************** by February 02, 2022, please write back so we can find out what happened.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/06/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I have made several attempts to contact Amazon regarding this issue and spent four hours on the phone and in chat on Tuesday evening 1/3/23 and again on Thursday 1/5/23 for 2.5 hours. I am attempted again today 1/6/23 to contact them but I am confident that it will be the same results. On Tuesday 1/3/23 I was expecting a delivery on an item I purchased the previous day. I got two updates on my Amazon app that showed 2 delays on my item being delivered. It was expected between 2-6pm then delayed until 10pm, then the other update said I wouldn't get it until Wed. At 8:23pm I see a little girl no older than 7 years old delivering my package on my doorbell camera. I'm pretty sure Amazon doesn't employ minors, but I guess they do. Since that moment I have spend hours trying to speak with someone over the phone about this situation. Everyone keeps telling me that's impossible. I need someone from corporate to contact me regarding this legal issue and all the ramifications of it including liability issues and safety issues for my home and family.
Business Response
Date: 01/18/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for writing in to us to report the delivery related issue. I regret the misunderstanding if any when you initially contacted us on this issue.

we take reports of this nature very seriously and they are comprehensively investigated and actioned. We have escalated this to our delivery specialist team and see the delay in finding the specific information as the referenced order was placed on an account linked to a different email that the one on your complaint.

However, this information has been identified and I see that our specialists are in touch with you for additional action and information as required.

Owing to the sensitive and personal nature of the information on this issue, I would urge you to work directly with our specialists.

I hope this works for you. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After several different avenues along with the bbb. Amazon finally contacted me and we got in touch and figured it out.

Sincerely,

*******************
Initial Complaint
Date:01/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was having some issues with the Amazon Music unlimited service, and I was seeking some explanations about my experience. I spoke with a Amazon representative on December 30th 2022 and after a brief chat he offered me 3 free months of Amazon Music Unlimited and sent me a link to subscribe, he informed me I would make the initial purchase and he would assure I would be refunded within 3-5 business days.On January 6th 2023 I once again spoke to an Amazon representative seeking a resolution. The Amazon representative informed me that the purchase was made through Apple Store and they had no control over any purchases or refunds. I was very confused and felt misled because I was just following the steps provided to me in December from an Amazon employee. Today the Amazon employee continued to not take any action to correct the error made by the Amazon employee in December. I felt as if I was misled when I was being directed to make a purchase to Apple for a Amazon subscription without my knowledge. The Amazon representative continuously denied any responsibility for the transaction that was made through an Amazon employee. I am deeply disappointed in the way my ignorance was taken advantage of by Amazon customer service. They should have informed me the transaction they were putting me through was involving Apple. I have not contacted Apple customer service, even though the ********************** representative directed me to do so. I dont believe the responsibility falls on a company I did not contact. From beginning to end I was only communicating with the Amazon customer service team. I hope the ********************** customer service team will help me, and take responsibility for the communication errors they have made.
Business Response
Date: 01/08/2023
Hello ****,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with a detailed description of the issue for research. I would also request you to share a few full order numbers on the account in question, this will help identify the account. You can look up your orders online through Your Account (www.amazon.com/your-account).

While I assure you of a quick response, we may have limited options. Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to *********************************************** if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
***********************************
Customer Answer
Date: 01/17/2023

Complaint: 18697173

I am rejecting this response because: Hello, you already asked me about the email associated with the account. I responded to your email 11 days ago.
so, the email associated with the account is: ***************************************************************************;
my last 4 order numbers are
114-1924346-0767436
112-2354092-6765010
112-7827338-5535439
112-6160713-9882618
I also provided a screenshot of the email I received from Amazon on 1/5/23 starting I was supposed to receive a $10 gift card, which I never received.

Sincerely,

*************************
Business Response
Date: 02/09/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared about your Amazon Music Unlimited Subscription and have reviewed the matter in detail. I thank you for the additional information you have provided, it was most useful.

The information you were provided was correct, we will not be able to issue any refunds on the subscription from our end. The subscription was initiated from your iTumes account, and needs to be terminated or managed from the same account.

To change or cancel your Subscriptions on your iPhone, iPad, or iPod touch:
1. Go to "Settings" > [your name] > "Subscriptions."
2. Tap the subscription that you want to manage.
3. Tap "Cancel Subscription." If you dont see Cancel Subscription, the subscription is already canceled and won't renew.

To view, change, or cancel subscriptions in iTunes for Windows:
1. Open iTunes.
2. From the menu bar at the top of the iTunes window, choose "Account > View My Account."
3. Sign in with your Apple ID, then click "View Account."
4. Scroll to the "Settings" section. To the right of Subscriptions, click "Manage."
5. To the right of Prime Video, click "Edit."
6. Click "Cancel Subscription." If you dont see Cancel Subscription, then the subscription is already canceled and won't renew.

Alternatively, you can contact Apple Support directly using this link: *************************

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/14/2023

Complaint: 18697173

I am rejecting this response because: Amazon promised me in a email that I would receive a $10 gift card to my Amazon account in a attempt to resolve the issue, I have not received it. My issue is the gift card balance I did not receive. I will attach a copy of the email.

Sincerely,

*************************
Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 19th, I contacted Amazon regarding a defective pendant ceiling light order # ***-5461143-9972220. I bought on April 12, 2022. I return item on December 24th at my local *** store.On September 1st, my banking institution, ************ United sold to M&T Bank. M&T bank deactivated and re- issued all new debit cards. Amazon had my new debit card on file, credit my old, deactivated debit card. Iv contacted customer service regarding my situation and the response was We credit your account. I explained, its a deactivated account. They said there is nothing they can do.I went to my local M&T bank today, the bank representative say, they could not refund money back to a debit card that was deactivated. I asked Amazon customer service rep for a gift card for the refund and he said, No.I feel this is a complete scam that Amazon is imposing on society, I also, find it hard the my situation doesnt happen on a regular basic with customers changing banks or banks being sold. Part of the problem is Amazon outsources there customer service to ***** and they are not fully train on these situations, the person I talk to didnt know the meaning of deactivated.. Any help is greatly appreciated.Thank you ***************************
Business Response
Date: 01/08/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern about the refund method that you have shared with us on your order and have looked into the matter in detail. We regret the inconvenience due to the switched cards but will not be able to issue further refunds at this time.

A refund was issued to your MasterCard on Saturday, December 24, 2022 for $71.50. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 10 business days. This time frame may vary from one financial institution to another. I have checked the refund status, it shows it went through successfully, the bank did not return the funds.

If the card was reissued but you still have the same checking/savings account, then the refund should go on the replacement card. If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

You can view details of the completed refund on your Amazon.com account: **********************************************************************************

If you don't see the MasterCard refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at charge-*********************************** Please include:
- the order number if available
- the last 2 digits of the payment method
- the amount of the refund
- the date of the transaction
- any other information you find pertinent

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered xsense smoke detectors on Oct 11, 2022 (order number 113-3971594-1609857) for $89.99. They went on sale at the end of November for $58.49. I called customer service and asked if I could be credited the difference and was told no, I would have to reorder and return the ones previously ordered. I did (order number 113-5040397-0037022), and the reason for return was "better price". It was required the item be recieved at amazon prior to issuing a refund. I paid for return postage. When amazon recieved them, I was credited for the ones I ordered in Nov at $58.49 + tax ($63.32 total), not the ones ordered in Oct for $89.99 + tax. I have asked 3 times to be refunded the difference. The first time I was told to wait 2 weeks. I did and did not recieve a response or refund. The second time I was told wait until December 31 in an email for the refund. I did and no difference was refunded. I called back this morning and ***** said they can not refund the difference. I have attempted to contact headquarters and they claim they do not know the policy and I would have to contact customer service (which I already have, repeatedly).
Business Response
Date: 01/10/2023
Hello ******,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you have re-ordered an item that is listed for a lower price and returned the order purchased for higher price. But, you received the refund on the re-order placed for the lower price. I'm sorry for the inconvenience caused with this.

I've checked the details of the order and see that the return has been processed on the re-order. I see that the details have already been reviewed by our internal team.
I'm sorry, but we can't refund the price difference as the return is received on the re-order.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We look forward to seeing you again soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 01/10/2023

Complaint: 18696092

I am rejecting this response because:
This still resolves nothing. The company made a mistake yet refuses to resolve the issue and I, the consumer, has to pay for someone else's mistake? This is wrong.
Sincerely,

***************************
Initial Complaint
Date:01/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 11, 2022 I placed and order that was a decent size. I used $1,000 to spend for Christmas presents, order placed and everything went fine. I still ended up with $97 left over from said purchase. Ive had everything delivered for some time now, with all purchases paid for. On January 5, 2023, my account was charged $259.88 for an activation fee is what I was told when I had spoke with customer service. There should be no activation fee for I have not ordered anything from Amazon since December 11, 2022. I did not authorize this charge to take place. My bank wont dispute the charge because I have authorized charges from Amazon before. There was also a charge on December 26, 2022 Im not quite too sure of but Im more concerned about the charge of $259.88 on January 5, 2023.
Business Response
Date: 01/08/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with the unexpected charge of $259.88 that you see on your account, and have reviewed the transactions in detail. The charge that you have referred to is actually an authorization, I share the details below.

Your Order ID: ******************* with Order Total of $431.79 was shipped as 3 separate shipments. When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. An initial authorization for $431.79 was requested on Friday, December 16, 2022.

In this case, one of the shipments was shipped and charged $171.91 on Saturday, December 24, 2022. The remaining authorization amount of $259.88 was cancelled as the items were not ready to ship at that time.

The pending 2 shipments were ready to ship on on Thursday, January 5, 2023 and so a fresh authorization was requested for $259.88. The actual charge went through on Friday, January 6, 2023.

Let me assure you that an order is only charged what is due; any excess funds received are refunded and unused authorizations are cancelled. You would see the transaction details on your order details page.

If you still see any discrepancies on your statement, you'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Amazon Prime account and I have specified delivery instructions on all of my Amazon deliveries. The Amazon drivers refuse to follow the delivery instruction. Their drivers leave all my packages at an unauthorized location that charges a fee to retrieve packages. Sometimes I am able to locate the packages and I pay the fee.There are times when I can't locate my Amazon packages and have to file a missing package complaint. I have asked the company to review my delivery instruction with the proof of delivery when a package is lost or stolen. I have asked Amazon **************** to have their driver go back to the location and retrieve the missing packages and they refuse to have their driver go back and refuse to refund my account. Amazon refuses to acknowledge my complaint and has accused me of wrongdoing. I have provided documentation to Amazon informing them of the unauthorized location where they continue to leave packages. It states on the store door any packages left there will be charged a fee or returned to the delivery driver. The unauthorized location is not responsible for loss or missing packages.
Business Response
Date: 01/17/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about problem with your delivery, and I appreciate you making us aware of your experience. We use valuable feedback like yours to continually improve delivery performance by all the carriers. In order to address your concerns, Ive forwarded the details you shared to the ******** Service Provider for immediate improvement.

I added a permanent note to your address to instruct drivers as below:

Bring to unit door on the 25th floor, DO NOT deliver to the convenience store nearby, there's NO mail room either. There should be no problem accessing the building. Contact customer or ask the front desk to call.

Your update will be reflected within next 5 days. Please let us know if this note needs to change in the future.

Further, upon checking i see that both orders have been refunded.

Thank you again for reaching out and I hope you have a great rest of your day!

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 01/24/2023

Complaint: 18696545

I am rejecting this response because: Amazon never addressed or resolved my issue with a truthful resulotion
As an Amazon Prime Member, I have the option for free prime delivery but their drivers refuse to follow my delivery instruction and leave packages at a location that charge a fee to retrieve. At the location there is signage on the store door informing them if a package is left there will be a charge, or it will be returned to the delivery carrier. The store is not held responsible for lost or missing packages. The response they replied to the BBB was not what I received from Amazon. Amazon continues to accuse me, and now they are accusing my family members of violating the policy. I have asked the Amazon OFM department to provide me a copy of the policy they are accusing us of violating. Amazon will not provide me with that policy information. I have provided supporting documentation to Amazon about the store policy about leaving packages and they still refused to addressed my issue.

Sincerely,

*************************
Customer Answer
Date: 02/02/2023
I am still waiting on my Creditor to verify that the refund has been issued. Amazon has not provided proof that the refunds has been issued and credit back to the method of payment.
Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
date of transaction: November 27, 2022 the amount paid to the company was $363.88 the business which is a third-party seller based out of ***** is non-responsive and will not reimburse money for a product that was delivered damaged also refuses to pick it up I have tried patiently to resolve this matter but have had no results and sent all info necessary and pictures of the damage of product and continuously have been sent redundant emails that I can repair or fix the issues I have exhausted my self trying and explained to amazon and DREAMVE HOUSEWARE who is the third party seller this can not be done they reluctantly dismissed me and will not even answer knowing they have an address out of the country amazon also told me they filed an a-z complaint which would help refund my amounts of money owed and I see they issued a refund on the amazon invoice but did not do so since December 17, 2022, which is the date of refund I then had to resort to calling my credit card company and file a complaint to stop payment but unfortunately that only holds for a period of 60 days then i am charged back i am asking you please help with this matter i dont believe people should be treated this way and discriminated towards. Amazon seems to have no consideration for how someone is treated by their sellers and falsely disclaims they can help. I have all documentation necessary to help you if needed. order#***-9029972-6935419 company name Dreamve Houseware . and has an address and DBA :FUZHOUJUANYIIAJUYOUXIANGONGSI BUISNESS ADRESS :no 5 office , fourth floor , building 16 no *************************************************************** but sells through DREAMVE HOUSEWARE
Business Response
Date: 01/23/2023
Hello,
We have researched this matter and confirmed that the dispute in question has been resolved between Amazon.com and the card issuer. Therefore, we will not be able to reimburse the customer.
We sent a confirmation to the customer's registered email address on 2023-01-23.
Sincerely,
********
Amazon.com
=========
Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-2252522-4260250 I would like to return the item. Amazon refuses to accomodate the return now. The seller refused to accompdate the return during the return window.
Business Response
Date: 01/08/2023
Hello Evrim,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern with the returning the order placed Saturday, May 21, 2022 and have looked into the issue in detail. We will not be able to issue a refund on this item at this time

The item was shipped by Amazon and the return window on the product expired on June 26, 2022. In this case, the seller was Amazon and I did not see a return label on the order.

I share the return information for reference. To return the item, go to our *********************:**************************************

The ********************* will guide you through the process and give you a printable return mailing label. If a pre-paid label isn't available for your return, the ********************* will provide other options for getting the item back to us. Once you've shipped the return, you can track your return here: ****************************************************

For more information on return refunds, please go to our Help pages: *****************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/17/2023

Complaint: 18696280

I am rejecting this response because:I would like Amazon to authorize the return and attach a return label/information to the bbb complaint and I will consider the case closed with a return and refund

Sincerely,

Evrim Altinkaynak
Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I hope you can help me. The details of my complaint: I have been dealing with Amazon to allow me to return an item to the seller -******'s Studio for two lamb statues I ordered Jan. 10, 2022 and paid $95.95 because they arrive A YEAR LATE ON Nov. 26, 2022. (order # ***-0901127-9541032) I have contacted ******'s studio and they refuse to accept my return. But Amazon has for months told me ( on 11/28/2022 and 12/13/22) they would escalate to their ****************************** and would be sending me the resolution within a month. Today in calling Amazon Supervisor Cloe, she admits she sees my complaint and that it was escalated but she sees no resolution. As such she is resubmitting the claim. This appears to be a run around and I hope you can help me get a resolution. Thank you ********
Business Response
Date: 01/25/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-0901127-9541032. Thank you for bringing this matter to our attention. We reviewed the information you provided but are unable to action upon your request for the following reason(s):

No A-Z claim has been submitted from your end and we are unable to do it since the order is too old.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************

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