Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon continues to wreck my lawn even after putting deliver notes to not drive in my grass. I have made numerous claims to ARC for the repeated damages. At this point i feel like theyre vandalizing my property on purpose. I have an open claim currently for the last incident and i have to jump through hoops again to open another. Its ridiculous.

  Customer Answer

  Date: 01/25/2023

  Good Morning,

   

  Attached is a screen shot of my order from my personal email showing its delivery.  The order number is

  114-3417387-5595433. The tracking ID is *************** and was delivered by Amazon on 1/6/23 at 5:23pm.  Any other information needed please do not hesitate to ask.

  Business Response

  Date: 02/28/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused due to delivery drivers. Issues like this where it keep on repeating feel you bad about the service. I would have felt the same .
  
  Upon investigation with the complete details, the ARC team already made payment for it. And regarding the delivery driver feedback, I've shared the details to the team and action will be taken upon the agent.
  
  Im sorry to hear about your poor delivery experience, and I appreciate you making us aware of it. At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, our delivery partner couldnt meet our high standards in this instance.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazons returns/exchange system is a false advertisement scam. I received a faulty speaker from Amazon and only realized that it was broken on Christmas Day. I spent the last two weeks trying to get ahold of anyone to help me exchange for a different item that should be possible per their exchange rules. The items in the picture are not the item I wish to exchange but is more expensive than both the item in question and the one I want to exchange, its a jbl item though. However the 10 different people I spoke to said my only option was to return the defective item and wait 30 to 45 days for a refund.

  Business Response

  Date: 01/09/2023

  Hello,
  
  I am Mahendra from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with your Order ID: ******************* as it is defective. 
  
  I understand that you want to exchange the item for the different item but you are facing issues.
  
  The exchange will be shown automatically and if you are not able to see the particular item you want to get exchange the only option is to return the item to get refund and reorder.
  
  The refund will be issued once the returned item processed at fulfillment center. In this case we don't have any option to  make changes on items manually as it will be shows automated.
  
  For more information regarding the exchange through the following link
  
  ************************************************************************************
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a watch from Amazon in December. They then listed the watch for 50 dollars cheaper. I called and was told ** had to buy another watch and return the more expensive one. I did that. I used their label and immediately shipped the watch back. They have received the item but will not issue my credit back to original form of payment. I have called multiple times and received no help.

  Business Response

  Date: 01/27/2023

  Hello ******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern that you have shared with reference the return of your Order ID: ******************* and have looked into the matter in detail. The response we shared earlier was correct, as we are not able to issue a refund or make a billing adjustment on this issue. 
  
  We need the correct item to be returned and physically verified before a refund can be issued. It can take upto 60 days from when the carrier receives the item to be processed and refunded. In this case, the item has not yet been confirmed by our processing center. 
  
  I request you to allow till February 25, 2023 for the refund to be issued. If your refund is not issued by then, you can reach the carrier to check the status of the returned package. 
  
  I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered for my business to tablets Kindle fires and one electronic smelting furnace that I paid nearly $522 for I went through Amazon in ********************* the company delivered the two tablets Kindle fires but I never received my electronics melting furnace so I called and talked to customer service to resolve the matter and they said they couldn't see where it is that I bought electronics melting furnace but my banking account said otherwise I went to the facility talk to one of the managers and they brought it up in their system that two tablets Kindle fires and one electronic smelting furnace was purchased September 18th ************************************************************************************************************************************** to return back the next following day to get my item so I did but she was no longer working there anymore and the information I seen before was no longer in the system that machine was for my business I never received the item in another have our had my money returned to my bank account and I talked to customer service of ********************** to resolve the matter but they could not because my account apparently got frozen of some sort and they couldn't find it in the system she said, I was lied to I never received my product that I purchased and I never got my money back and that's just completely wrong. I'm requesting help to resolve this matter, ********************* ALLCnJ ********* **** Refinery thank you.

  Business Response

  Date: 01/10/2023

  Hello ****,
  
  I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand that you have placed an order for Electronic Melting furnace along with Kindle fire tablets that you received. But you haven't received the electronic melting furnace. I'm sorry for any inconvenience caused with this.
  
  I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to, please share the order number so that we can review the issue and assist you further. Alternatively, you may help us with the charge ID if you have got charged for the item.
  
  Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.
  Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time. So we would request you to reply back with the charge IDs.
  
  Rest assured, once we receive the complete information we will address the issue as soon as possible.
  
  We look forward to seeing you again soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Following up the Complaint ID: ********, regarding the reinstatement of my Amazon account ************************* I received the following answer:"We have reviewed the customers buyer account and require more information to complete our review.We have requested the necessary information from the customer via email. We sent this request to their registered email address on 28/12/2022."Following up the BBB answer from Amazon, I received an e-mail from account-*********************************** asking me the following:"Thank you for your response. We were unable to verify your ownership of the Amex card ending in 1009.Please reply to this message and attach a recent billing statement for this payment card. Please ensure the following are visible:-- The last four digits of the card only. For your security, do not include full card or account numbers.-- Billing name and address -- If included in your billing statement, also include a phone number.If you are unable to provide us this information, we may proceed to close your Amazon account for security purposes. You can expect a response from us within 24 hours of sending an email."Since I still didn't had a recent statement for the account ending in *****, I asked to wait a few more days (statement was closing on December, 29, 2022) and uploaded a screenshot of the transaction details (a purchase of $25 made on my Amazon account).So, the statement closed on December, 29, 2022 and shows all my December, 2022 charges (including the one that is listed on my Amazon account).After the statement closure, I sent on the next day a new e-mail to account-*********************************** with the billing statement attached for the account ending in *****.Since I didn't receive an answer, even though I was told that would get one in 24 hours, I asked for news on January, 04, 2023, and got no answer.So, since I already provided the required documents, can I please get my account ************************ reinstated?

  Business Response

  Date: 01/19/2023

  Hello,
  
  Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business,we do not provide details on our investigation methods.
  
  Sincerely,
  
  Amazon.com

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After placing a new order on my Amazon's account ************************** my account was put temporarily on hold and I was asked to submit a billing statement for the card used to place the order.I used my Platinum Card from **************** to place that order (ending in *****).So, after submitting my billing statement for the account ending in ***** and leaving only the last 4 digits of the Amex Card account, following Amazon own guidelines, I received an e-mail saying:"We have reviewed the information you provided but we were unable to verify ownership of your Amex payment ending in **** because other bank documents and ID proof (passport, drivers license etc) are required. Your account is still temporarily on hold."Following up the e-mail above, I uploaded: (1) Bank Statement; (2) Passport; (3) Credit Card Statement for the account ending in *****, which is the card I used to place the order.Now I received the following answer from Amazon:"We have reviewed the information you provided but we were unable to verify ownership of your americanexpress card payment ending in **** because we need to validate the name on the credit card along with the billing details".I resubmitted the billing documents and received the following answer:"We have reviewed the information you provided but we were unable to verify ownership of your amex payment ending in **** because no document."So I uploaded all documents again, now they said:"We have reviewed the information you provided but we were unable to verify ownership of your Card payment ending in **** because the document provided did not prove card ownership."I'm sure that's a mistake, because I already provided all possible documents. I uploaded a screenshot of my Amex Account showing my name and address; billing statement for ***** card; bank statement; passport.What else should I provide?

  Business Response

  Date: 01/12/2023

  Hello,
  We have denied the customers request for a refund.
  Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained,used, or applied to an Amazon.com account in violation of our terms and conditions.
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.

  Customer Answer

  Date: 01/16/2023

   
  Complaint: 18697827
  
  I am rejecting this response because I've not used any Gift Card, something is definitely wrong with Amazon answer. I just used my regular credit card to place an order and I was asked to upload a copy of my billing statement, which I promptly did.

  There's no such thing as Gift Card and neither (!) fraudulent use of Gift card or something like that.

  
  Sincerely,
  
  ***** ******************* *********************************

• Initial Complaint

  Date:01/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER # ***-1924915-4616215 was purchased on 01/02/2022 and marked delivered 01/04/2022 along with a picture notification that is not my house. I checked with neighbors and waited to see if the package would be returned to me and contacted Amazon customer service on 01/06/2022. I had another Amazon package with the exact same delivery date and wrong picture that I spoke to the associate about. The associate told me I would be refunded for both packages, but was only refunded for one of them. Thus on 01/06/2022 upon realizing I was only refunded for the one package I reached back out to Amazon to request the refund I was promised. The agent denied me a refund stating that I need to read their "risk of loss" section on their website. They told me because it was marked delivered they could not help me, despite me mentioning that the picture the packages were delivered to was not my residence. I understand if the package was actually delivered to MY HOUSE, but it was not. So how is this my fault and not the fault of the delivery driver? I have attached the picture sent with the order in reference titled "not my house" and a picture of a successful Amazon delivery titled "my house."

  Business Response

  Date: 01/26/2023

  Hello ********,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your item(s) from your order.
  
  Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18697748
  
  I am rejecting this response because: This is unacceptable.  Your company delivered my order to the absolute wrong address.  I should not be penalized for your company's negligence and incompetence.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: Oct. 30,2022 Amount of money: $150.00 What business committed to provide: a refund Nature of dispute: a fraudulent charge Amazon stated my complaint would be submitted to their fraud department order number: 113-1052112-1684269 File# AGO File No. CP-22-***** ***** I received a call from my credit union (Allegacy) the fraud department asking if I had authorized payment for two gift cards in the amount of $150.00 each. I told them no, they said one had bee paid and they would stop payment for the second one. After speaking with my credit union I called Amazon 10/30/22 and informed them what had happen to my account. I was told they would check into the issue which could take about **** days. I called again 11/2/22, spoke to a supervisor name ****, he said a refund would be sent back to the credit union. I submitted a a refund request through amazon portal on 11/13/22. I called again and talked to Phumla on 12/3/22, she stated the complaint was being review. On 12/8/22 received an email from **** stating she received complaint regarding fraudulent charge. She said I've escalated this issue to the appropriate team and will get back once I have an update. On 12/11/22 I received an email from **** saying I need to dispute the charge and the order was complete but is now tagged as unauthorized. The email also stated when amazon receives the dispute it will close it in your favor. I sent a follow up email to check the status of my complaint because I hadn't received my refund.

  Business Response

  Date: 01/09/2023

  Hello *********************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the unauthorized charges. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  However, as per the update we have from the team, you'll need to dispute the charge with the bank and they'll assist you further without any issues. 
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings!I am reaching out to you regarding the issue with Amazon who hold my funds more than provided by their rules.Due to Amazon negligence, I can't get a large amount of money from the sale. I can't sell because I don't have the money to buy the product. I bear great loss because of their mistake.On the 5th of November, 2022, I initiated the disbursement. But after 2 months I still have not received my money. Every time I contact the Support specialist, nobody can tell me the reason for holding funds. Each time the payment is automatically canceled and transferred to another date (The status of payment is enclosed). Accordingly, the withdrawal amount increases, but nothing comes to my bank account.After one of the calls, I received a Bank Transfer ID. I contacted the bank and received a response that they do not see this payment in their system.My money is on hold - Account Level Reverse (I attached a screenshot). Based on the Amazon policy, the account level reverse is only 14 days. After the 14 days have passed, the funds will be released and the seller will receive the payment. But 2 months later, I still haven't received it.This error has stopped my work and prevents me from selling any further. So I kindly ask you to remove the hold and return my funds.Best regards!

  Business Response

  Date: 01/10/2023

  Hello,

   

  We have reviewed this sellers account and found that the Seller ID: *********** has been enforced with TRO funds hold through TID ***********. Funds hold cannot be removed until we receive an approval from our ***************** As no confirmation received from Legal, cannot remove the funds hold from the seller.

   

  Thanks,

  Amazon.com Seller Performance

   

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18697760
  
  I am rejecting this response because: Amazon did not explain the reason for holding my funds.
  I did not violated Amazon Policy to cause a hold. I still don't know of a legally valid reason for withholding my funds. There are no debts or delayed payments on the account. All fees and other payments are paid by me on time.
  All my cards and bank accounts are active. I can confirm this at any time by sending a card statement.
  The delay in my funds is illegal and unjustified. The legal department ignores my appeals and does not provide any answer or explanation.
  Amazon's negligence is forcing me out of business because all my funds are in the account. Amazon won't let me take them out and continue working.
  There are no legal grounds for withholding!
  I ask to withdraw my funds in full.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi *********************************** I have attached all the documents for the amazon account reinstatement. The amazon team has suspended my account for some reason I dont know. I do nothing with my account. I apologize for my mistakes If I do.I created my account on company details and strictly followed all the policies of amazon despite I got suspension from amazon you can even check my account, there is no violation shown In the account health I am selling stock items on my amazon account and I have a wholesale supplier in ******* to manage the stock. My account is almost 1 and a half years old and has no violation. Amazon was my only source of income and I have almost 26,000$ plus funds in my account that is held by amazon it's been more than 5 months amazon continued to reject my appeal and didnt reimburse my fund. I am in a very critical situation in my life now. I have been indebted 10,000$ and also jobless. I appeal to amazon but fail to succeed thats why I am here to you to help me in this matter so that I can start my business again and become financially strong.MY ACCOUNT DETAILS ARE AS FOLLOWS:Account address:5031 ***************************************************************************** Account name:Lone star trading LLC Phone number:***************** Product categories and details are as ********************************** Pet Supplies Grocery Few Product names:Chocolate drink Nutritious snacks Peanut butter Wholesale supplier details:******** ****************************************************************** Ltd.Price starts from:5$ to 60$4 handling time with ********* OR LASERSHIP For reinstating my account I have attached the following documents for your kind information.The following are attachments for your kind information:1.Proof of identity ( company details )2.One of my Wholesale supplier invoice 3.IRS-EIN DETAILS 4.Certificate of Existence 5.Email received from amazon 6.Account health screenshot Regards

  Business Response

  Date: 02/01/2023

  Hello,
  
  After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  For more information on this policy, please review our "Funds withholding policy":
   ******************************************************************************************

   

  Regards,

  Merchant credit Team amazon.com  

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18694596
  
  
  I am writing to appeal for the disbursement of funds from our Amazon account under the dropshipping policy. Our account has been in good standing for over 90 days and we have fully fulfilled all of Amazon's requirements for disbursement.
  
  Despite our compliance with Amazon's dropshipping policy and all other relevant regulations, our funds have not been disbursed. This has caused a significant inconvenience for our business and has put us in a difficult financial situation.
  
  We understand that Amazon has strict policies in place to protect both the company and its customers, but we assure you that our business practices are fully compliant with Amazon's dropshipping policy and all other relevant regulations. We have also implemented measures to ensure the safety and satisfaction of our customers.
  
  I respectfully request that Amazon review our account and release the funds as soon as possible. Our business relies heavily on these funds and we need them to continue to operate effectively.
  
  Thank you for your time and consideration. I look forward to hearing from you soon.
  
  Sincerely,
  
  ********************************