Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

52,250 total complaints in the last 3 years.
17,816 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a portable hard drive from Amazon during Amazon Prime Days in October. The hard drive arrived in a paper bag and the hard drive box was pretty beat up. I snapped photos of the packaging, etc. Upon opening it up to test to see if it still worked, I discovered the plug for the unit is not a plug that is compatible with US electrical outlets and thus this product is unusable. Upon contacting customer service, the instructed me to mail it back for a refund. I was surprised on the label to see that I am returning this all the way to the **************. This will take many weeks before my package is received, if ever, and Amazon indicates they will NOT process a refund for my package until it is received. Considering amazon listed on their site something that I should never have been able to find and buy, this is Amazons mistake and a refund should be immediately issued once my item is shipped. Because if Amazon doesn't receive the item, they're going to charge me for something I received that did not work and then returned and they did not receive and I do not have anymore either. This is clearly Amazon's mistake and poor customer service. The customer service basically told me there was nothing they were going to do , asked if my issue was resolved and I said no, they said is there anything else we can help you with and then quickly ended the chat. This is really poor customer service. Considering this is *********************** mistake, the right thing to do is to refund my money once I have dropped the shipment off. I was told by the customer service agent that they cannot help me because it's an expensive item. Unacceptable.
Business Response
Date: 10/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you received the Order ID: 111-4884157-9404251 in damaged condition. Upon checking the order details I see that the return drop off request is already created.

I understand you want to get the refund earlier but I'm afraid that we can't issue refund until the item received at our fulfillment center.

The refund will be issued automatically once it marked as received at return shipping address.

I request you to return the item using the return information given to you so that the refund will be processed once it arrives .

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/29/2022

Complaint: 18324489

I am rejecting this response because: this was Amazons mistake. Sending someone in the states a device not compatible with ** power outlets. The right thing to do is accept that your application should not allow this without warnings and confirmations from the consumer. A refund immediately means Amazon accepts its responsibility for its app.

Sincerely,

***************************
Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Affiliate program I have social community And working with amazon Affiliate many days they should be paying me for qualify purchase.Amazon Commitment they paying all affiliate and bounty program. I m earn $100000 Plus Last payment they dont give me. Suddenly they close my account and not showing any balance.My amazon publisher id is ************* And they last sending a massage Wed, Sep 1, 2021, 3:00 AM and they totally scam with me Not paying me last 3 month payment without any cause so i got this website today and i inform here submit a complain.Hope i got solution
Business Response
Date: 11/07/2022
******** *****************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the complaint you have shared and have worked with our specialists. We reviewed your account jewelersus-20 and the BBB complaint regarding your Amazon Associates account being closed. The decision to terminate your account was found to be correct.

We have closed your account and communicated the same to you on 25, 26, 27 and 31 August 2021. The closure decision was taken on your account because you are not in compliance with the Operating Agreement you agreed to on 12/21/2018.

As stated in sections 1 and 6 (u) of the Associates Program Participation Requirements,
* You must submit a complete and accurate Associates Program application. Your Site(s) must contain original content and be publicly available via the website address provided in the application. You must identify your Site(s) in your application.
* You will not directly or indirectly purchase any Product(s) or take a Bounty Event action through Special Links, whether for your use or for the use of any other person or entity, and you will not permit, request or encourage any of your friends, relatives, employees, contractors, or business relations to directly or indirectly purchase any Product(s) or take a Bounty Event action through Special Links, whether for their use, your use or the use of any other person or entity. Further, you will not purchase any Product(s) through Special Links or take a Bounty Event action for resale or commercial use (of any kind) or offer any Products on your Site for resale or commercial use of any kind.

Any outstanding earnings related to your account have been withheld based on violations of the Operating Agreement and Program Policies, which include the following:
While reviewing your account we noticed traffic coming to Amazon from one or more site/social media handle/mobile application that were not included in your Associates account.
We have found violations in the manner in which you are referring Bounties from your site/social media/mobile application.
Amazon will not pay ****************** Income where a Bounty Event has been disqualified due to a violation or other abuse (for example, registrations made using invalid email addresses, use of bots or automated software, multiple Bounty Events by a single person, repetitive Bounty Events, and Bounty Events that do not result from Special Links on your Site).
Please refer this link for more details _https://affiliate-program.amazon.com/help/operating/policies_ (https://affiliate-program.amazon.com/help/operating/policies).

Whats next?
It is important that you immediately stop using the Content and Amazon Marks and promptly remove from your Site(s) and delete or otherwise destroy all links to the Amazon site, all Amazon Marks and all other and any other materials provided or made available by or on behalf of us to you under this Operating Agreement or otherwise in connection with the Program.
Please be aware that any other accounts you have, or may open in the future, may be closed without payment of any commissions pursuant to our rights under the Operating Agreement. Amazon reserves all other rights and claims.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every time we shop with Amazon somebody gets our credit card numbers and info and tries to shop with our credit cards. Our *********** locks our cards and has to investigate. My card has been replaces 5 or 6 times. My husband has never shopped amazon until 2 weeks ago and his card which has never been used at Amazon has had 6 new charges at Target, petco, and 3 JC pennies. We called Amazon to find out why our info is being shared and or data breach. They said impossable, we have proof this is happening. Can you find out what's going on please?
Business Response
Date: 10/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint, I see that you are referring to the credit card security and account related date .

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Amazon never share our customer details with any other and also the date is not accessible to any of agent.

As you mentioned that you are seeing charges on card which are not authorized by you, I request you to contact the bank.

If you have concerns regarding your account security, the best action you can take is to choose a strong password for your account or enable Two-Step Verification, a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password.

To sign up for Two-Step Verification, follow the steps from this Help page: https://www.amazon.com/gp/help/customer/display.html?nodeId=****************.

For more information on choosing a strong password, please review the following Help page:
http://www.amazon.com/gp/help/customer/display.html?nodeId=********

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a $1630 gift card with my bank card on Amazon.com on October 14th, but after I added it to my account and placed the order, Amazon sent me a hold email the next day, and I logged in to my account and filled in Information, I submitted the gift card receipt, and the account specialist closed the account after reviewing it. Later, I contacted the Amazon customer service for a week to fill in the second form and asked me to wait for the mailbox, but there was no reply.I applied to have my gift card returned to my bank card because I did not use it and the account was blocked. Account:*****************
Business Response
Date: 11/08/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared with us and have reviewed your account in detail. I do not see any hold on your account and orders were placed using the gift card you have referred to.

We will not be able to issue any refunds at this time.

You will be able to see the progress on the order placed using the gift card from your order details page.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $169.96 for a broken table and the seller won't refund my money and I have to return it and pay $89.00 in shipping to return a broken table? I'm very disappointed in Amazon and why do I pay extra for Amazon Prime when I have to pay for shipping on reuturns?
Business Response
Date: 10/29/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the Order ID: ******************* that you have referred to in detail, this was sold by a third party seller. The order has been refunded but we need more information for the return shipping.

Sellers handle their own shipping and returns, and may not always be able to issue you a free prepaid return label. If the return is eligible, you can ask the seller to reimburse you for the return shipping costs.

This order has been refunded in full on Thursday, October 27, 2022, the refund went to the **** original payment method. You should see the refund in the next 3-5 business days.

I would recommend you reach the seller sharing a scanned image of the return shipping receipt clearly showing the tracking details and the costs incurred. You could also add the additional information to the A-to-z claim shared with you on the email.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product on Amazon and I'm supposed to have free shipping on my Amazon Prime account. I was charged $89.97 for shipping. I want my money back!!!Order # ***-2852290-3752241 Items $76.98, so basically it cost more in shipping and handling than in the actual products themselves?
Business Response
Date: 10/29/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of any misunderstanding while placing the order referred to, I have reviewed the order in detail. We will not be able to issue refunds on the shipping charges on this order.

The order was placed with Cavalier Store, a third party seller on the Amazon platform, they handle their own shipping and returns.

Shipping rates, restrictions, and methods vary from seller to seller and aren't generally set by Amazon.com. For instance, while some sellers will ship to international destinations, others don't. To see a seller's shipping rates and details, click "View shipping rates and policies" under the product description.

If you can't find the information you're looking for on the seller's storefront, you can contact the seller directly to ask questions. You'll find customer service contact information on each seller's storefront. Just click "Ask a question" on the top right-hand side of your screen.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/03/2022

Complaint: 18323995

I am rejecting this response because:it's false advertising. If you say that if you're a Prime member you get free shipping that did not occur. Also if you select "buy Now" it doesn't tell you that you have to pay shipping. You mislead me and Amazon has enough money to reimburse someone whom they mislead.

Sincerely,

***************************
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned a damaged Ring Doorbell purchased through Amazon.com, the Doorbell was not charging nor turning on. The doorbell was returned on 10/05/2022.I called on 10/27/2022, asking for the status of my return. The first agent told me that the doorbell was received at the warehouse on 10/07/22, and that it could take 60 days for the return to take place. I asked for the policy on the website that states it could take ********************************************* that there is no policy online, as it is an internal policy. I asked what if I do not hear from them in 60 days, the representative informed that at that point to contact the carrier. But he just told me the doorbell was received on 10/07.I asked to speak with a higher person. I was transferred to the supervisor which served of no help. ******, the supervisor, informed that I needed to wait 60 days, to see if the warehouse decides to refund. I asked, what if the warehouse does not want to refund, will they keep the damaged item and my money, he affirmed. I asked to speak with someone higher, and he declined to pass the phone to the next leader.
Business Response
Date: 10/29/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. I regret any misunderstanding in communication when you contacted us.

It can take upto 30 days for a return to be processed and confirmed for a refund to be issued, however, it is usually quicker.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
*****************************
Customer Answer
Date: 10/31/2022

Complaint: 18323903

The Amazon order number is 113-3950471-2133046.
I would also invite you to listen to the call, as training opportunity for your reps and supervisor.

Sincerely,

**** Canot
Business Response
Date: 01/04/2023
Hello ****,

I am Raman from Amazon **************** writing about the return refund that you have requested on your Order ID: *******************. We are looking into the matter and regret the issue is taking longer than expected.

We appreciate your patience while we look at all options and study the matter to provide a thorough and mutually acceptable resolution.

Thanks and Regards
Raman R.
Business Response
Date: 01/12/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on the return of your order. While we expect the occasional problem with an order, we will not be able to refund you on the return as we have informed you earlier.

When an item is returned, it needs to be physically received and confirmed, in addition to the tracking showing delivered. In this case, notwithstanding the tracking, the available information does not show the correct item was received or verified.

Regarding the conversation, we have passed on your feedback to the correct internal teams for a detailed review. Please note this is internal, we will not be able to share information on our methods, findings or action taken.

I will have to refer you to the help pages on Amazon.com on how to package and return your items.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/12/2023

Complaint: 18323903

I am rejecting this response because: I did send the damaged ring doorbell and I have not received the refund. This has gone over 3 months. The tracking information states that the doorbell was received by Amazon early October 2022, yet they refuse to credit my account.

Sincerely,

**************
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is engaged in fraudulent activity, I buy new and receive a product that has been used. So far this year I received talking buttons with someone elses voice and dog toys with teeth marks and fur. I also purchased sheets that stated 100% cotton to be sent micro fibre and sheets said to fit mattresses up to 17 but dont stretch to fit my 16 mattress. Thats just to name a few. Half the time the staff that responds isnt even addressing what I wrote in my concern. They also dont seem to grasp that sometimes a product is faulty past the 30 day return window as in day 32 or 36. Or that I had made multiple attempts to contact over 2 days spent 2 hours on the phone and waited 24 hours for two promised manager return calls that never came.This all inconveniences me the customer as their pick up service doesnt give you a time they will be there but expects you be there. How am I to work???Recently I ordered a LED dog collar that lit up for one charge and then stopped lighting up. I had a fight to be able to refund this product and now I have to take the day off work to be here for goodness knows when the driver will pick up. And last time they didtnt come on the day they said they would come. How is this a reasonable return process especially when the errors are that of the company and not just that I changed my mind. Ive called and emailed and no one would flex, even the executive staff work off a script as they all say the exact same things.
Business Response
Date: 10/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/29/2022

Complaint:
The email associated with my complaint is *********************** and the orders last four digits are #****.

Sincerely,

***************************
Business Response
Date: 11/01/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for sharing additional information, but I'm sorry that using the information provided from your end I see that there is no orders placed under that account.

I request you to share the complete order number and the account details on which the order is placed.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Complaint: 18323662

I am rejecting this response because:It is clear the agent did not read the complaint and or failed to comprehend. The refund was granted.This has happened many times while trying to rectify this issue that the *** person doesnt respond to the concern but gives a random non related reply which is why I turned to the BBB. As I stated the issue was sending me multiple issues and expecting me to wait at home all day to hand the product directly to the delivery person which they require. They provide no time of arrival and expect you to be home. Amazon has sent me 15 used but sold as new or items (fraud) with misrepresented product descriptions (fraud) or defective items. Each time I am expected to take a full day off work to sit and wait for a pickup so I can personally hand the item over. Then when I try to get a reasonable resolution I am faced with responses unrelated to the concern I expressed.

Sincerely,

***************************
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an I-pad from Amazon. Advertised a 30 day return policy. Found the same one for $60.00 cheaper. tried 3 times to get a refund. None of witch speak English. What a waste of my time. The first time I was told to keep the I-pad and a refund would be issued. After the first conversation, i returned the call. Knowing that this didn't sound right or honest. I question the legality of the refund. I was sent 3 e-mails confirming this refund. I was told I would be refunded $319.00 within 7 to 10 days. Never got the refund. After another hour on the phone talking to another foreigner. I'm told that I have to take of work for someone to pick-up the package. In the ***** I would take returns To Kohls. I'm a long time customer and canceling my account with **********************. Now They sent me a return label. LOL What a waste of my time. Buyers beware. The right hand don't know what the left hand is doing. Know one speaks English and, they don't care about your time. Nothing in the advertisement to buy does it say anything about missin a day of work to let someone pick up the return. As I look now the price has been reduced. this has turned in to regret after all the money I spend with them.
Business Response
Date: 10/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint, I see that you are referring to the Order ID: ******************* placed on Thursday, September 29, 2022 at 4:13 PM (PDT).

I understand that the prices on website will keep on changing and we don't have any control over it.

Adding to that we don't have option to price match or offer any partial refund for the item.

However, as you already informed about the return. You can use the return label to return the item and once item received at fulfillment center the refund will be issued and you can reorder the item with low price .

I'm sorry but we can't issue any refund without item received at fulfillment center.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 14th 2022, we bought an Amazon ******** Model# K24NE5, Serial# **************** at BestBuy located at ***********************************************************************. We paid $364.99 with our BestBuy credit card. October 21st 2022, the Amazon ******* stopped receiving input from the Amazon ******* remote. We went to BestBuy and purchased a new Amazon ******* remote which also did not connect to the *** After many calls with Amazon and BestBuy support, they determined that we needed to buy another remote. We bought two more remotes from BestBuy ************************************* neither of which would connect. After more troubleshooting with both BestBuy and Amazon support, it was determined that we needed to have the ** replaced. We went into BestBuy and a manager said they would not help with this as they only have a 15-day return policy. They notified us that Amazon has a one-year warranty (amazon.com/gp/help/customer/display.html?nodeId=********** and since our ** was purchased in January that they should replace the *** After speaking with several different Amazon customer service representatives we were told by Amazon that our warranty expired in July of 2022. I spoke with a member of leadership named ***** and he stated that even though the warranty expired, he would refund the cost if we bought another *** This was confirmed by two other leaders named ******* and ******. On October 22nd we bought the ** on Amazon as requested, account ************************ Order# ***-4537588-4553032 for $436.99 and reported to him that we had received it. He then stated that he could no longer give a refund as his system would not let him. We were then advised to email [email protected] and their response was to call just customer service again. We will not call back anymore as we have spent nearly a week and countless hours on this matter. To resolve the problem, we expect a full refund for the ** as promised as well as Amazon Prime and Prime Video for free for life for our troubles.
Business Response
Date: 11/07/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on the issue with the warranty issue with your Amazon ******* at BestBuy; I have reviewed all available options.

While we see your concern, on reviewing all the communication shared as well as the available options, I am able to request a refund exception for 50% of the cost of your Order# ***-4537588-4553032 to your gift card balance as a one-time exception, you need not return the items. We will not be able to offer any adjustments on Amazon Prime or Prime Video.

You will see the refund within 4-5 hours of issue on your account.

I will wait to hear from you and need your approval to go ahead with the request.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022
I decline your offer. That is unacceptable. I was told by three different employees that even if the warranty had expired they would honor the FULL refund if I bought a new TV. I bought a new TV as requested and Amazon.com, **** has yet to provide the FULL refund as promised. So Amazon.com, **** has forced me to purchase a TV under false pretenses. This is fraud. I have all the proof that I need of this correspondence to take legal action. I have already contacted a lawyer in King ******* Washington who has stated that this is fraudulent behavior. I am extremely offended by your offer. Amazon.com, **** made nearly half a trillion dollars last year and you can't honor the refund of $436.99 as promised? This feels like a personal attack at this point. I am a Disabled U.S. Navy Veteran and it would be nice if you would thank me for my service this Veterans Day by doing what is right and providing my family the full refund as promised and your Amazon Prime services for free. This ordeal has taken my time away from my family as I have spent well over 2 weeks and countless hours in back and forth with several different people and several different organizations. Do what is right, be a good person, and keep a customer.

Thank you,

***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.