Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,250 total complaints in the last 3 years.
21,745 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two items a desk and a chair. Both advertised as 1 to 2 day shipping and Amazon has repeatedly refused to ship or refund the money. Its been over a week and Amazon keeps giving me the run around.
Business Response
Date: 01/15/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-3920502-5018611. Upon checking I see that the item was shipped on Wednesday, January 11, 2023 and will be delivered by Tuesday, January 17, 2023.

You can track your package using the link below:

***********************************************************************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:01/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last November 5. 2022, due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our selling privileges and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges. Sincerely, ****************************** Sales ***
Business Response
Date: 01/13/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy and Drop-Shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on November 4, 2022. We notified the seller of this decision by email on that day.

The funds in the sellers account are not eligible for transfer until February 2, 2023. The seller can write to us at [email protected] on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 01/13/2023

Complaint: 18725867

Thank you for your response. We would also like to have an update on the status of our account. We have submitted an appeal multiple times to request that our account be reinstated but the response we receive is system generated. We have also provided an invoice for our new accredited supplier. We humbly ask your help to restore our selling privileges so we may continue to sell and perform above and beyond Amazon's standards in providing a great customer experience. I, together with my team, will make sure that we will not waste any chance given by Amazon.

Sincerely,

***************************
Initial Complaint
Date:01/11/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for an Apple Watch in early September 2022. The watch came broken so I was told I would not need to return after contacting their support. Every other month since I have received emails from Amazon saying I would be charged $19.99 if I dont return the item. I have contacted Amazon each time I receive an email and they have assured my I wont receive any more emails and to disregard it. The most recent one I received, I was told if I am charged I would be refunded. Being charged shouldnt be an option at all. I dont know why they keep sending me these emails but I want them to stop. I want Amazon to apologize for harassing me and not doing what they said they would do by stopping these threatening emails.
Business Response
Date: 01/13/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to Apple Watch Band.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking, we see a replacement was processed for the order and in addition to that a refund was issued. Since the item was not returned a reminder was sent regarding the retrocharge. At this moment, we are unable to stop the charge from our end, as replacement and refund was issued on the order.

While we cannot undo the disappointment you had, please be assured that corrective actions will be taken to ensure these issues are avoided in future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in these regards.
Regards,
*********
Customer Answer
Date: 01/13/2023

Complaint: 18725787

I am rejecting this response because: I did not ask for a replacement. I contacted Amazon and was told by multiple customer service reps I would not be charged for said item. You can not tell me one thing and then threaten to charge me for an item I was told I would not need to return. I was told the emails would stop and to disregard them on at least 3 separate times,
Check your records. I know what I was told by your company.
Sincerely,

*************************
Initial Complaint
Date:01/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last October 7. 2022, due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our selling privileges and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges. Sincerely, ************************ Products LLC
Business Response
Date: 01/13/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct and Drop-shipping policies.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on October 6, 2022. We notified the seller of this decision by email on that day.
The seller can write to us at [email protected] to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 01/13/2023

Complaint: 18725828

Dear BBB,

Thank you for your response. We would also like to have an update on the status of our account. We have submitted an appeal multiple times to request that our account be reinstated but the response we receive is system generated. We have also provided an invoice for our new accredited supplier. We humbly ask your help to restore our selling privileges so we may continue to sell and perform above and beyond Amazon's standards in providing a great customer experience. I, together with my team, will make sure that we will not waste any chance given by Amazon.

Sincerely,

*************************
Initial Complaint
Date:01/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $50.00 Amazon Card for my granddaughter's 12th birthday October 13, 2022. She has not been able to use it. We have contacted amazon 6 times as of today to complain and get some resolve to no avail. They keep saying the card was revoked (I don't know what that means?) and they need to investigate give them 24 hours to response. Well as of today and after 6 attempts to get my monies back or credit my account and after being transferred to 3 or 4 department to be told the same thing is really frustrating and ridiculous, we have not got a response. as of today, they said again wait 24 hours. So, I am reaching out to your company to help resolve this matter. As a consumer I put my trust in companies such as these. I really hope you can help. Thanks
Business Response
Date: 02/08/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking I see that the gift card you mentioned was revoked due to a violation of the Gift Card Terms and Conditions. The gift recipient should contact us regarding this issue.

The terms and conditions for Amazon.com Gift Cards are posted on our website here: **************************************

Please review that page for the most up-to-date information about using gift cards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:01/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last November 2. 2022, due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our selling privileges and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges. Sincerely, Carmuelita Washington2 Your Destination Intl, LLC
Business Response
Date: 01/13/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 11/2/2022.

Sincerely,

Amazon.com
Initial Complaint
Date:01/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged for $16.11 for prime membership renewal before the renewal date and I didn't authorize it
Business Response
Date: 01/15/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking your account transactions, I couldn't find any charges in the amount of $16.11. In this case, I would request you to help us with the charge ID.

A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment. Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

***********************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:01/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last September 30. 2022, due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our selling privileges and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges. Sincerely, ***************************** Store
Business Response
Date: 01/13/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy and Drop-Shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on September 29, 2022. We notified the seller of this decision by email on that day.
The seller can write to us at [email protected] to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:01/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Some Amazon vendors that refuse to use PO BOX so I am forced to provide a street address, which I do. However, in the past year they have used a totally, moronic, shipping company called Amazon Logistics. These guys are the worst of the worst. This is why I use my PO Box as much as possible. I have had to use alternate, street address for these vendors.. As a result, EVERY TIME THEY HAVE HAD A DELIVERY FOR ME IN THE PAST YEAR, THEY HAVE COMPLETELY SCREWED IT UP, Prime GUARANTEES 2 DAY DELIVERY. These guys are lucky to deliver in a week. Therefore, Amazon is in violation of my Prime membership. Drivers make BOGUS (multiple hang-up), not really trying to call me. They say they can't deliver. This is because they ARRIVE LATE @ SHIPPING ADDRESS. They have DETAILS OF THE ***** OF DELIVER ATTACHED IN THEIR APP TO THIS ADDRESS. YET, THEY REPEATEDLY GO LATE DAY AFTER DAY. THEY KNOW THE ***** OF THIS LOCATION AS THEY GO THERE ALL THE ***** When I call they say they are sending to another address I did not authorize them to do except for ONE SHIPMENT LAST MARCH when they screwed up. Even doing that, they were not able to deliver to me and completely delayed shipment for 7 days. I found out today, they have to OVERRIDING ALL MY DELIVERIES TO ******************************, by putting in ********************* MY KNOWLEDGE OR PERMISSION. As a result, TWiCE, they did not leave a package at the address because they went after closing. The guy after making two bogus calls to pretend he called, called me and I told him the package is to be delivered AS ADDRESSED. I HAVE NOT MADE ANY CHANGES. Why doesn't Amazon get someone competent to deliver their packages and not ignorant people who cannot follow simple instructions? Amazon allows for multiple addresses in their app on my account. I want things delivered as I address them in the app. Thankfully, I can use the *** who is competent to deliver, 99% or the time. They need to find a competent way to deliver to street addresses.
Business Response
Date: 02/23/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. I've checked GeoCodes and they perfectly match with the Bing Maps.

In this case, we can go forward with 2 options to resolve this:

1. Please provide geocodes using your own device and then we can update them in our system.

2. We can go ahead and try De-prioritization of Amazon Logistics as you've specifically mentioned issues with our carrier.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:01/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I no longer have access to a phone number to authorize my account to login. Amazon support said there was no way for them to unlock the account because of "Advanced Security". I provided the email address, billing address, name, & order numbers on the account. This was not enough to get by "Advanced Security" and they would not transfer me to anyone Even if they did, they said they couldn't help either. I let them know I still have money on the account and they offered to transfer it to another Amazon account. After going on hold, this offer was rescinded. A second call in, they offered to unlock the account by providing the gift card number. After I found it, I got hung up on. They are keeping my money and denying access to my account.
Business Response
Date: 01/23/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Unfortunately we cannot unlock your account at this time and you are suggested to create a new Amazon account.

You can create a new account on Amazon.com by going to our homepage (*****************************) and click "Your Amazon.com" at the top of the page. Next, select "Create your Amazon account and follow the prompts. If you choose to enter an email address when creating your account, use a permanent email address where youre able to receive important order or account notifications.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 01/23/2023

Complaint: 18725545

I am rejecting this response because: They have my money. I don't have about the account and already have another amazon account. It is not right that they can keep my money. Also, they give no reason why I can't get back into my account. I have answered all the security questions. They said they were going to call me but I never heard from them.

They did nothing so there is nothing to accept as a closure.

Sincerely,

*************************
Business Response
Date: 02/02/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon account. Upon checking I can confirm there is an active account lockout so you won't be able to use your Amazon gift card balance. Nevertheless, our security process is made of asking customer security questions related to account. After review, I can confirm there's no enough information to be asked, so you need to create a new Amazon account to regain access to Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/10/2023

Complaint: 18725545

I am rejecting this response because: nothing was done. Please close. I will lose the money and lost the account. With my primary amazon account i will stop using it as well. Amazon doesn't care but it will save my thousands of dollars and redirect those funds locally.

Please thank them for zero assistance. They never even called me like they said they would and never asked me to verify the account other than info already ********.
Please close this out. I will not be responding further.

Sincerely,

*************************

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