Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 30th, 2022, my account was put on hold due to my gift card activity and that I violated the gift card terms. I explained the situation and gave any details I could. It took a lot of effort for me to get this resolved. After sending many emails with no responses, I finally received a response weeks later. My account and gift card balance was reinstated on November 26th. On December 22nd, I received an email saying my account was closed because I violated the gift card terms. The exact same reason as last time. At this time, I was traveling with another person and have been since early December. His account was closed at the exact same time as I did, but for other reasons. I did not have much activity on my account since it was reinstated. There is no way the closure on my account was from an action I triggered. My guess here is that because we were on the same IP address for a while (hotel wi-fi), my account was flagged and closed during their account closure. We may have been traveling together, but what they did with their account was not related to me. I have included my flight itinerary to prove that I was traveling.

  Business Response

  Date: 01/27/2023

  Hello,
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  We notified the customer of this decision by email on 01/25/2023.
  Sincerely,
  ***
  Amazon.com

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order for a monitor and keyboard was delivered to a wrong house.I called Amazon immediately after receiving the picture and told them that picture where the package was left is not my house. 1st the said the delivery driver sent the wrong picture Then they said I need to file a police report and I did. 1 month later after the investigation was complete I called back to be told I'm not receiving my refund and then hung up on.I included the picture of the house where the package was left vs pictures of my house to show my house looks completely different.

  Business Response

  Date: 01/23/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Please accept our sincere apologies for the inconvenience caused by this situation. Thank you for providing us with your Police Report. We confirmed the details of the Police Report that you provided, but its still in the investigation process.
  
  At this time, we're unable to validate your report with the police department. Please contact us after 1/28/2023 and we will review our options. Once 2/7/2023 passes, we're no longer able to assist.
  
  Thank you for your understanding.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 18725380
  
  I am rejecting this response because: Amazon is trying to prolong and get to the date of 2/7/2023 so they can no longer able to assist me. I've done excalty what amazon asked for and it was told to me I would get my refund once I made the report.  I DONT HAVE CONTROL OVER THE TIMELINE OF THE INVESTIGATION WITH THE POLICE REPORT. so why is fault on me. 

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was one of Amazon.com's top products' customer reviewers. After, I reviewed a health food product "organic water Kefir," Amazon shut down my Amazon review site where I used the name Happy Shopper, and pulled off all of my reviews on different types of products dating back several years. There is no way to contact Amazon on their site by email anymore, when I sent them email about it more than two years ago, they never responded. I enjoyed doing the reviews of products on Amazon. Twice I received complimentary products (1 dog bed, 1 dog supplement) for my dogs due to my reviews. It was much appreciated as I am on a budget. I found the "Organic Water Kefir" for humans a great product, the review I did a stress relief, I was doing it in real time and updating, stating how I made different flavors and used different types of pitchers, adding photos. This somehow caused Amazon to shut down my reviews and pull them all off, even though I was ranked a top reviewer. This is ongoing. The attachment is from Amazon after I tried to recently review Hibiscus Tea and another tea product. The red paragraph of how my reviews were shut down. I also believe Amazon purposely prevented me from receiving complimentary products. Further, I recently returned a car tire that I ordered from Amazon recently, and it does not appear in the returns. It has not arrived there yet probably, but I cannot track the car tire through Amazon, and I should be able to, according to their website as I used an Amazon return label. Attached is the *** tracking number, and *** access point where I made the return on 12/30/2022 with the Amazon return label Amazon provided. I am unsure if the tire arrived there or is missing, or is late in transit, no information since 12/30/2022, and I filed a claim against *** because they have little human customer service *************************** has poor customer service using bots and there is no customer service email address that seems to be monitored by Amazon staff, or they hide their customer service email address.

  Business Response

  Date: 01/13/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-9564931-7509807 and reviews.
  
  It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.
  
  I've checked and I can see that there is a refund processed for the order.
  
  A refund was issued to your original payment method on January 13, 2023 for $103.17. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  With regards to reviews, kindly contact us on [email protected] with the posted review comments, so that we can look into it and help you further.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We appreciate your time and patience in these regards.

  Regards,

  *********

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello!On December 25, 2022, I received a policy violation on my account. Particularly the Variation Creation Policy. The violation is inconsistent child variation. Parent ASIN: B0BQRV3H4P Removed ASINs: B08ZDRCVTV B0BMXW6M3D. On January 10, 2022, I filed an appeal for this violation, which included the Plan of Action and other documents, such as the Employment Agreement and Training Sheets.January 10, 8:17 AM PST I received a notification that my submission was accepted and the violation was removed from the account.The violation was not removed from my account. It is still displayed in the metrics of my account and affects the health account. In addition, I need clarification on the fact that the button for downloading the Appeal is still available.I called Amazon support on January 10; they told me the violation would be removed automatically. Then, I made a call on January 11. The support still answered me the same.This situation has happened to me before. I have solved the same technical problem with Amazon support for a long time.Now the situation repeats itself, and Amazon support wants to avoid solving my problem again. In a letter dated January 10, 2023, I was told that the submission was accepted, and the violation was removed. But Amazon is still asking me to upload additional documents in my account. Also, this violation affects the account metrics, and the account can be suspended due to the support's negligence in any second. I ask you to take action and remove the violation from my account.

  Business Response

  Date: 01/13/2023

  Hello Better Business Bureau
  
  Regarding complaint ********, on 01/11/2023 the seller and Amazon Health Support had a phone conversation where the seller was informed that the violation would be removed in 48 hours, and if not cleared by then, to reach back to them for any additional support needed.
  
  Sincerely.

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/11 at 6:04 pm I received a call from ***************** which is Amazon Dispatch Support stating the delivery driver is attempting to deliver my item but is not able to find the location. Please keep in mind this is a recorded call and I will be requesting the reference number for this call. The support personnel put me on three way with the driver and the driver stated she is at the location and I told her she needs to come inside which security guards are at the front door to let her in. She stated Amazon doesnt deliver to the door and that I needed to meet her downstairs. I stated when did Amazon stop delivering to the correct address? My address clearly has my apartment number. She said because of her safety. I said what safety? There is a doorman and security guards who have access to the front desk. I have clear delivery instructions and told her that it needed to be delivered to my door AKA apt 9D. She said she only delivers to the doorman or mail room. I said thats fine but she still needs to get out of her car and deliver it there as stated and she needs to deliver it to the mail room. The dispatch customer service person says ok thank you and hangs up. Not even thirty minutes after, Amazon sends me a notification via the app stating a delivery attempt was made at 6:24 pm and I quote We tried to deliver your package.Unfortunately we couldnt enter your building but we will try again. This is false and a lie! How couldnt she enter the building but I was on the phone with her and gave instructions on amazons recorded line? How couldnt she enter the building but the doorman is sitting at the front desk? How couldnt she enter the building but other Amazon delivery drivers can? Especially since I ordered from Amazon earlier that day and it was delivered directly to my front door. I will not rest until this Amazon driver is suspended from her job as a delivery driver and I will also be writing a CL to corporate. This driver is lazy and should be fired.

  Business Response

  Date: 01/22/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Please accept our sincere apologies for the inconvenience caused by this situation. I learned of your recent delivery experience, and wanted to take this opportunity to reach out on behalf of our executive team.
  
  I'm sorry for the delivery issues you have faced for Order ID: *******************. At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, our delivery partner couldnt meet our high standards in this instance.
  
  I've performed an audit of the information provided to drivers delivering to your address, and I've verified the delivery instructions and mapping information they receive is accurate, thorough, and up to date.
  
  I've filed incident feedback with station management as appropriate and ask them to coach the driver involved. I'm confident that as we continue to file that feedback, you will undoubtedly see an improvement in your deliveries.
  
  I understand that this isn't exactly a quick fix, but if drivers aren't following your instructions, we need to work with them individually. While I'm confident that the feedback I provided today gets their attention, if any new situations arise, please bring them to our attention so we can continue to file feedback on a case-by-case basis.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date 1/4/23, transaction amount was $72.57 and the items are (2) polyester sewing thread, (1) package 19x24 poly mailers, (1) 18x24 package cellophane bags. The shipping says it was delivered on 1/9/23 however this order was never delivered. I contacted Amazon who then replied to me via Amazon messages through their app stating they wont refund/replacement the order. This company is stealing from consumers and it is insanity.

  Business Response

  Date: 01/24/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused to you with your Amazon order #***-7865360-7519443. Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.  
  
  Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an item on 12/26/22. Cost of item was $35.00. I've had a few issues in this regards with Amazon but once again the item I paid for was never received. I was told by Amazon they were sorry but they won't be issuing a refund or replacing the item. 3 of the last 5 items I ordered were failed to be delivered. With zero replacement nor refund. I'm basically stuck giving my money to a company whom will gladly take payment and does not seem to care if I get the item I ordered. Please investigate this scam behavior. I won't be ordering from Amazon again but losing money due to poor business practices is absurd. Please help me with this scam company.

  Business Response

  Date: 01/24/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused to you with your Amazon order #***-8552898-7579461. Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.  
  
  Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************** an Amazon seller and I own the Amazon store Qualityfirst230 registered with the email address: ********************* (Merchant ID:?**************. I am writing to file a complaint against Amazon Seller Performance. On August 14, 2022, my seller account was suspended due to alleged violations of Amazons Seller Policies and Seller Code of Conduct and Drop Shipping Policy. It has come to our attention that my account manager *************************** (email: ********************** fulfilled orders on my Amazon Store by purchasing products from Walmart.com and having that retailer ship directly to customers without my knowledge or permission. As a result, I terminated ****************** and removed his user permissions from Seller Central.?? I met *************************** on Fiverr toward the end of May 2022. Initially, I was looking for a Virtual Assistant to help me manage my Amazon.com seller account. However, after acquiring *** ******** services privately, he suggested that he would manage my seller account while I was still learning how Amazon works. I understand that I am responsible for the actions of my employees, and I take full responsibility for these violations. Since the suspension of my selling privileges, I have provided all the information and documentation required to reinstate my seller account such as a valid plan of action, an invoice from a new supplier, **************** LLC, and a termination letter for the offending employee. I also promptly removed all listings from Seller Central. Unfortunately, Seller Performance has consistently denied my appeals. Therefore, I now escalate this matter to your department for review and reconsideration.???? We have made every effort to address the concerns raised and have submitted multiple appeals to Seller Performance, but they have all been rejected without a valid explanation. As such, we respectfully request the immediate reinstatement of our seller account.

  Business Response

  Date: 01/13/2023

  Hello, 
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges. 
  
  We took these actions because the seller has been in violation of our Code of Conduct policy.
  
  Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on August 12, 2022. We notified the seller of this decision by email on that day. 
  
  
  Sincerely,
  
  

  Customer Answer

  Date: 01/20/2023

  Dear BBB,
  
  I am writing to appeal the suspension of our seller account, which we believe is unjustified. We are a reputable business that unintentionally violated Amazons Drop Shipping Policy and Seller Code of Conduct by naively trusting a third party to manage my account.
  

  On September 8, 2022, we received an email notification from Amazon asking for greater details on our plan of action. We have provided all the necessary information in our appeals, including evidence that we have taken steps to prevent any future violations. (Please see attached)

  Amazon has not provided us with any evidence of how we have breached the *** or indicated that our actions have harmed or might harm other sellers, customers, or Amazon's interests. Therefore, we strongly believe that the suspension of our account is wholly unjustified.

  As a result, we respectfully request the following: A) The disbursement of our funds worth approximately $4,823.42 which are currently held in our seller account. B) Reinstatement of our selling privileges. (Merchant ID: **************

  We take full responsibility for our actions and would like to assure you that we have taken the necessary steps to ensure that this will not happen again in the future. We have reviewed the Code of Conduct policy and have taken the necessary steps to ensure that we are in compliance with all guidelines.

  We understand that this action has a significant impact on our business and we would like to express my sincere apologies for any inconvenience this may have caused. We assure you that we will continue to work hard to regain your trust and to be in compliance with Amazon's policies.

  We would like to request a second chance and the opportunity to reapply for selling privileges.
  We look forward to the opportunity to continue providing quality products and service to our customers through the Amazon marketplace.
  
  Thank you for your time and consideration.
  
  Sincerely,
  ***********************
  

  
  

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon Order ID: ******************* Merchant name: TOPBEST DIRECT Name: Upgraded Outdoor 6X8 Greenhouse, Walk-in I ordered Dec 1 2022 and received Dec 14th 2022 the wrong order I ordered from Amazon and I feel they should hold the vendors they use accountable for their mistakes and not the consumer. Amazon vendor Top Best sent me an item I never ordered. THEY SENT ME THE WRONG **** AND WANT ME TO PAY TO SEND BACK TO THEM. I PAID TO HAVE THE **** I ORDERED SHIPPED TO ME. I ordered the 6x8 greenhouse AND they sent me a 6x6 greenhouse. Top Best has this company Affirm embezzling money out of my bank account for an item i did not receive and i still don't have that item right today. This item they sent me has two large boxed that are extremely heavy to pick up not only that I should not have to pay out of my pocket to send back. Its not fair to the consumer to lift these two heavy boxes, put into a car, and take to a place for return ticket that I must pay for out of my pocket. I didnt get a guaranteed purchase so I know longer trust this company Top Best and they will not get another dime out of me!!!!! They are still taking money out of my bank account, and I dont have what I ordered and plus I dont want my credit to be messed up with Affirm so Im stuck and angry. I need help with getting my money back and Top Best can get the merchandised back when they pay to pick it up. Top Best only sent me a return label for me to use, pick up two heavy boxes and use my money again to ship to them. I paid ****** to have what i ordered it shipped to me. They are embezzling installments out of bank accounts totaling close to ******. Top Best, communicated twice since the complaint. They 1st time they ask me for a picture showing it was the wrong size which I sent and the next communication was a label for me to pay for and take to a place for mailing which i dont have the money and neither am i able to lift the boxes. As for Amazon, I called them over 9 times, and they have been no help! They re- filed a claim 4 times and TB never responded to them. Affirm is still taking funds out of my account after I told them that TB never sent what I ordered, and we have a dispute going on. This is a big mess and I need help!!!!!!!!!!!!!!!!Sincerely, still waiting for my order and my money back

  Business Response

  Date: 02/09/2023

  Hello,
  
  We have reviewed the issue filed Order 114-2017013-6429826 and noticed that the Buyer has received an incorrect item and an A to Z Guarantee Claim was filed by Buyer.
  
  We have issued a full refund to the Buyer in the amount of USD ****** on 2/9/2022 in the original payment method.
  
  In summary, a full refund has been issued to the Buyer.
  
  Sincerely,

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had my credit card information stolen. Some of the charges were anazon charges. When going through the charges one was accidently marked fraud that I actually DID make. To fix the problem I then had to pay Amazon for the invoice items with a different card. I did this. On this order of many items (xmas gifts) 11 were gifts cards. Some to amazon and some to other stores. When the order was first flagged as fraud all the gift cards in this order were instantly deactivated understandably so. I was not told this however when I provided them with the new credit card payment. When people tried to used these cards they were declined. Amazon said they would send replacements. They did but only to the other stores not the amazon gift cards totalling $300. I was told they would refund the card, they didn't. I was told they would credit the count, they didn't. I was told I would get new cards and I didn't. I purchased 4 amazon gift card at $50 each and 4 at $25 each and they were deactivated and not reimbursed or credited or replaced. I've spent 3 weeks and about 400 minutes fighting them about this where they tell me they will look into and don't.

  Business Response

  Date: 01/13/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.
  
  I would request you to please write back with the order ids. You can look up your orders online through Your Account (www.amazon.com/your-account).
  
  We appreciate your time and patience in these regards
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  

  Regards,

  *********