Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,376 total complaints in the last 3 years.
17,470 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 7 January, 2023 Amount of transaction: $128.49 I had purchased an office chair that was SHIPPED AND SOLD BY AMAZON. The chair was advertised to have a headrest and in exact words from Amazons product description - The tilt-lock mechanism allows users to enjoy a relaxing rocking or reclining motion while taking a quick break from working on the computer or answering phones. The chair that I received had NEITHER of these two features. In fact, the chair I received is a completely different model as stated on its box. I have attached the snips from Amazon's product page for this chair, as well as the actual chair that I received. Furthermore, upon assembling the chair, I found that the chair did NOT come with any headrest at all. Additionally, the locking mechanism for the tilt feature of the chair doesnt work at all - it doesnt keep the chair's tilt position in place and infact the chair can be tilted anytime even with the tilt lever in lock state, which itself is a safety hazard.I contacted Amazon chat support and Called their customer support as well. I was routed to numerous agents and was blatantly told by them that even though this product is shipped and sold by Amazon, they will NOT refund me for this defective product. I am ready to give this chair back as it is to Amazon, but they are refusing to pick it up - even though they know it very well, that it cannot be disassembled, as the chair wheels and the cylinder parts are snap on parts and CANNOT be removed after assembly - not with the only tool - a Hex key - provided in the chair's box.Amazon is pushing me to talk to the manufacturer, while on their website, Amazon clearly states that this product is SOLD BY AMAZON! So for me as a buyer, why should I contact the manufacturer!? It should be Amazon's responsibility to deal with them, and refund me my money for this defective and wrong product shipped and sold to me by Amazon! Clearly, Amazon is failing to back their return policy on this order!
Business Response
Date: 01/13/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders for office chair. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account (www.amazon.com/your-account).

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/14/2023

Complaint: 18726799

I am rejecting this response because: The order is is
111-5016146-8199466. As per the reply from Amazon, I did provide them the order ID, and even informed them again (even though they already know this) that the chair (defective, and incorrect model without headrest) was SOLD by Amazon! And that I am more than happy to return it to Amazon if Amazon picks it up as it is as they know it very well that it cannot be disassembled! But ********* from Amazon is now asking me to first waste tume in finding a local technician, and then pay them to get this defective and incorrect product sold and shipped by Amazon, in order for me pack this chair back and ship it to Amazon, so I can get my refund! This is not just unacceptable, but it is nothing short of daylight robbery! First I give Amazon my hard earned money to buy a product that I thought was backed by them, and now when they sent me the wrong chair, that too a defective one, they want me to spend my time and more money to have it disassembled and shipped back to them so I can get my refund!

I need this junk out of my house, and my money back!

Sincerely,

***************************
Business Response
Date: 01/24/2023
Hello,
I'm ********* from Amazon.com.
I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. At this moment, this is the best option we can offer, once the chair is disassemble, you can request a pickup or drop off for return.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
We appreciate your time and patience in these regards.
Regards,
*********
Initial Complaint
Date:01/12/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The description of the order was ***** NUC 11 Pro NUC11TNHv7 Barebone System - ***************** x Processor ********* ***** Core i7 11th Gen ********* Quad-core (4 ******* ***** Chip from Order #***-7911350-6143409 and the order was shipped on 12/03/2022. The order was returned on 12/03/2022 by *** Drop-off. Amazon incorrectly closed my account and claimed "a package from you that showed signs of tampering on the mailing label, such as barcode manipulation or altered label text insert. Also, your return did not contain the correct items and packaging". This is an error on closing my Amazon account and I am strongly disappointed about this action. I placed the initial order (#***-7341134-820100) for ***** NUC 11 Pro NUC11THNv7. When the order arrives, the package is shrink wrapped and missing the factory seal. The box comes with an older generation unit NUC 7 instead of ***** NUC 11 Pro NUC11THNv7. Also the power adapter is missing and only a strange AC power cord is included inside the box. So I have to initiate the return and also place the second order for ***** NUC 11 Pro NUC11THNv7. But the second order (#***-7911350-6143409) arrived with the same issue. Instead the box is clearly retaped this time and the factory seal was tampered. The box still comes with an older generation ***** NUC 7 unit and ***** NUC 11 Pro NUC11THNv7 is missing. No power adapter is found and the similar AC power cord is included. I have contacted customer service to express my concerns and this is clearly a supplier issue even if the order is fulfilled by Amazon.
Business Response
Date: 01/13/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to your account.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the details, we see that the account has been re-instated, you may refer the confirmation email sent on Wednesday, January 11, 2023 at 9:29 PM (PST). We are sorry for any inconvenience while your account was unavailable.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in these regards.
Regards,
*********
Initial Complaint
Date:01/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01/06/2023 ****** I order a dresser on 1/06/2023 on 1/08/2023 it said the package was delivered. I never received it nor did the Amazon delivery driver approach my building, door or hallway per the security camera at the time of delivery. Also, I asked for a photo for all packages that are delivered and there is no photo attached. I spoke with *************************************************************************** my face, and couldnt provide me with any answers. This is horrible customer service and I dont understand how a company can take your money and steal your package and nothing is done.
Business Response
Date: 01/15/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order. Upon checking, the e-mail address you have provided to us doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

****************************************************************;

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 01/19/2023

Complaint: 18726649

I am rejecting this response because:
My account was set up with my phone number, it does not have an email address on file nor does it allow me to add. I have contacted yall numerous of times through the phone and havent gotten a resolution and this response is just another attempt not to help or do anything.
Sincerely,

***********************************
Business Response
Date: 01/29/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-4896930-7919406. Upon checking I see that a full refund of $105.95 has been issued to your original payment method on Thursday, January 19, 2023 at 2:25 AM (PST).

Refund confirmation email was sent to your email address on Thursday, January 19, 2023 at 5:01 AM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:01/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account 1/3/23 because i wrote customer service to inform them I havent received a order ive been waiting over a week for. They told me I needed a police report I said ok i will file one in the morning. The same time they deleted my account sent me a email i responded back & they told me i will not get my account back Ive been with amazon for 5+ years always making orders i recently had a baby 5 months ago so i need my account to order diapers wipes etc cause i had a c section and its hard to move around has my scar re opened 2 times and i was nearly bleeding to death. I will like my amazon account to be re open cause it was closed for NO REASON. I am not at fault for not receiving my package that i paid for with my money. amazon is being very rude when i call and i thought i had to reach out to yall for help i need my amazon account back please thank you
Business Response
Date: 01/19/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 19 January, 2023.

Sincerely,
******
Amazon.com
Initial Complaint
Date:01/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I sent a computer to my brother who lives in ********** **, (Im in **********). And the order did not seem to be anywhere, he already asked to people there to see if they saw the package but the people and the ones at the office said the did not see it. Now; Amazon is asking for a police which Im unable to file because Im in ********** the police department said they could only help if I was in ******* and the report cant be filed online) I dont know what else to do, as Amazon keeps requesting the same police report which I cant get
Business Response
Date: 02/08/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order #***-9904484-9642604.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed before February 23 and provided in English or Spanish to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:01/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I actually have several complaints about amazon.coms tactics when purchasing an item, and it tells you the date that you will receive the item which is normally very soon, but then, on the day we had a mes to be delivered Amazon starts changing the time of the delivery and then at the end of the day when the package doesnt arrive they change the date of the delivery to whatever fits them and they have done this many many times and I have actually taken screenshots and documented this issue also on the Amazon app there is a cancel order button but when you push it it just takes you to order details. Doesnt actually give you the option to cancel the order so that is a lie Amazon answer to this is it cant be canceled because its been shipped even though I have documented screenshots on my phone that shows the item was never shipped and they do this repeatedly. Also, my house sits 200 feet off the road and because of my long driveway some of the delivery drivers from Amazon wont come down my driveway especially at night time because they cant see the house from the road so they just dont deliver my package. Unfortunately Amazon has chosen to deliver. My packages after dark almost every time like Im the last person theyre going to deliver to in the day I have spoken with the logistics supervisor **** several times, and he has been very kind and somewhat helpful and I even had him female manager from logistics contact me and say that she was going to guarantee my packages to me on the very day that I spoke with her and I never heard back from her and my packages actually did not get delivered . I believe Amazon has flagged my account because I have complained about my purchases not getting delivered and they put me at the end of the drivers route as a penalty, which is after dark, and hence, my packages not being delivered. I live 3 miles from an Amazon packaging hub and I pay for the prime membership, and still, I dont receive my packages .
Business Response
Date: 01/23/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. We've reviewed your complaint and want to provide the following insight addressing your concerns.

1. Unexpected delivery delays can occur, and if this happens we do try to keep the customer notified up the updated delivery date for their convenience.

2. Once an order is pulled from the shelves to prepare for shipment (fulfillment process), there will no longer be an option to cancel the order. Also, once the item already ships, the option to cancel an order will also not be available.

3. We apologize for any inconvenience these delays have caused, but Amazon does not flag accounts nor intentionally penalize customers for calling in with order concerns. We strive to provide the best customer service possible and will never take any intentional actions to cause more concerns with the customer by any means.

4. Proximity to a near by warehouse does not necessarily mean that every item ordered is housed in that one warehouse, and *** not always impact how quickly the customer will get their order.

Here is some more information that *** be helpful in how delivery dates are calculated and Primes two day guarantee promise: ************************************************************************************

Thanks for your understanding. In case if you experience any delivery issues again, please contact us back so we can escalate it further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 01/26/2023

Complaint: 18726362

I am rejecting this response because:

Sincerely,

Mobile ******** I was just like my packages delivered during daytime hours in order to not have any issues with delivery drivers wh who feel either not safe or not willing to drive down my long, dark driveway since my packages only arrive after dark I feel that daytime deliveries during daylight hours would correct this issue. Thank you.
Initial Complaint
Date:01/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a gift I received from Amazon for Christmas with a gift receipt QR Code. Order ID# ******************* The return was accepted at the Amazon facility on Wednesday December 28 2022 per *** tracking number 1Z4716YV9060890980. I have been waiting 2 weeks for my gift card refund of $143.94. The refund is supposed to happen within 5-7 business days. I have called customer service 2 times and they cant give me an answer. They show the return has been received buy have no idea about my refund.
Business Response
Date: 01/23/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. To help you with this, we've issued a full refund of $163.09 to your Amazon gift card balance on Sunday, January 15, 2023 at 10:25 AM (PST).

Refund confirmation email was sent to your email address on Sunday, January 15, 2023 at 12:26 PM (PST).

You can view your gift card balance and usage history in Your Account here:

************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:01/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just ordered 2 books from them a couple weeks ago. I received the package last week. When I pulled the books out both of them had major dings/damage on them from being shipped out with almost no padding. The box the books were in was in good shape.I exchanged them. When I received the replacement books today they had dings on them again, and the pages in one of them were warped like the book at sat in water, and the pages dried up. Once again there was almost no padding in this box to keep the books from moving around in transit.When I tried to exchange them again I was told that they could only do a refund because they had exchanged them once already.My complaint is that they keep sending books out without making sure that they are protected in the box. Also that when they send out the replacement books they sent out books that are already damaged. Terrible customer service!
Business Response
Date: 01/13/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-5416531-0621825.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

I've alerted the concerned team regarding the shipping conditions, so that we can work on improving the service. Meanwhile, you can return the books for refund.

While we cannot undo the disappointment you had, please be assured that corrective actions will be taken to ensure these issues are avoided in future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in these regards.
Regards,
*********
Initial Complaint
Date:01/11/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/3/2023 purchased a printer from Amazon was immediately charged $68.42 then an hour later received a notification that the printer is no longer available. No other information. When I called Amazon customer service they kept telling me the order is shipped I showed them the notification they keep saying the order is on its way. I entered the tea number to *** and it says order canceled yet Amazon keeps saying just wait. Its now been 8 days I still have not received a refund and certainly no printer. I have called Amazon 7 times each time I get. Different response from they know nothing about this problem to they are taking care of this immediately to just wait a few more days to get an item that is no longer available. 8 days and nothing has been done and they still have my money. This can not be legal. Not one customer service representative communicates with another one and they dont go back and read the documents or check any records of my past calls. How a company can just take money from someone then do nothing to fix this situation is beyond my understanding. I believe some fraudulent activity is in progress and perhaps to other customers as well
Business Response
Date: 01/15/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-5358268-4572206. Upon checking I see that a full refund of $74.07 has been issued to your original payment method on Thursday, January 12, 2023 at 6:33 PM (PST).

Refund confirmation email was sent to your email address on Thursday, January 12, 2023 at 10:07 PM (PST).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Customer Answer
Date: 01/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
its just very interesting that until I contacted the BBB nothing was being done now that I contacted BBB all of a sudden the money was put back into my account. My question has still not been answered. I want to know why money is taken immediately for an item that is not even available anymore but it takes 7 to 10 days or longer to refund the money. And why is there no communication between customer service employees about any situation? Every time I called customer service no one had any idea about what was going on even after I have called several times. If I did not continue to call and demand my money back or contact BBB i know I would not have received my refund. This is unacceptable behavior
Initial Complaint
Date:01/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I previously filed a complaint and its not resolved. The drivers are harassing after 8pm ringing intercom numerous times then get un the building and knocking loud! We are not answering because of a reason. We have kids sleeping! Please take care of this nonsense otherwise we will take this a step further. Delivery between 8-7pm! Only!
Business Response
Date: 01/13/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to delivery.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

In order to proceed further, kindly help us with the previous complaint ID, so that we can look into it and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in these regards.
Regards,
*********

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