Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,246 total complaints in the last 3 years.
21,737 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *************. My Amazon account is Wholesale Charm Store ( *********************** My account was mistakenly deactivated due to being related to another Amazon account - *********. The actual owner of ********* is **********************He was my former business partner from July 12, 2018, to May 17, 2021.The partnership aims to provide ********************* with assistance for the beginner.I taught him elementary things such the listing creating, changing the account info, monitoring the selling statistics, and checking the suppliers. During our partnership, we could get the possible connections: +IP connection. ********************* often visited my flat, where I provided him with Amazon lessons. +Returned address. It was the most challenging topic for *********************. So we decided to use one address - ************* ******************************************************************************* to control both accounts simultaneously. The reason for termination was our wish to work separately. In addition, I moved to another country, and It was challenging to complete part of my obligations. To confirm all facts in my root cause, I attached the following documents: ********************* Agreement +Dissolution of business partnership Agreement +Termination letter of ******************** Agreement +Payment Settlement I need your assistance because Amazon rejected my appeal and needs more information. However, they can't clarify what they need. My complaint involves all the necessary facts and details. It is a closed circle, which makes me feel depressed. I am not guilty, I am an honest seller! My account doesn't breach anything, and it should be reactivated.
Business Response
Date: 01/16/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 1/16/2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in July 2020 I purchased a pressure washer from Amazon. On the webpage for the pressure washer, there is an option to purchase a 2 or 3 year protection plan. I checked the option to purchase the 3 year protection plan. My pressure washer broke last week and I went to file a claim for the pressure washer. This is handled by ******* (3rd party company that amazon uses). They inform me that the protection plan only covers items of value $39.00 The Pressure washer cost $150.00. They said Amazon sold the wrong protection plan and for me to contact Amazon. I called the number they provided, only to get the run around from Amazon. I spoke to 4 different people before getting hung up on. I called back 2 more times and got hung up on both times. I called back the next day and asked to get transferred to a supervisor only for her to tell me that she couldn't help me. She refused to escalate this to her superiors. She insisted that this was Asurions fault.
Business Response
Date: 01/15/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Unfortunately you have purchased the wrong coverage. The price of the item which is covered is mentioned on the title of the coverage. We're sorry for any misunderstanding this has caused.

We are unable to take any action on the order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Apple Watch for Christmas. The Watch was sold as "NEW" when opened it clearly was "USED". I started the return process and, the Watch was picked up on December 27th back to Amazon. The system still shows awaiting pick up from me. The item has been picked up and returned to its return center in **************, ****** TRACKING NUMBER USED AS PICK UP # 1Z9WX3422622776383
Business Response
Date: 01/15/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the refund of returned Apple watch.

Though the tracking shows delivered, we would request you to please wait till January 27, 2023 so that it will allow us to find the package and process the return. If you do not hear from the returns center by then, please reach out to us and we will be happy to help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************** my store has been deactivated I have tried to explain why this was unfair and Amazon only gives me automatic answers, please help, I just want to keep working.Store name: Bproducts4U Merchant token: A1YCYL6DX9X4SO
Business Response
Date: 01/16/2023
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 16-Jan-2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/10/2023 A package was delivered to my home by **** I handed the package right back to the carrier and refused delivery, there were two items ordered from Amazon in this box , I never opened the box, I refused the delivery the carrier scanned it back refusal . Amazon REFUSES to refund my money knowing this packaged was refused !!!Order number 112-5323640-2243404. I have been in chat several times to resolve this issue asking for my refund and Amazon refuses to refund my money . One item was $11.98 Children's place pajamas, the other was a Lighting Bolt ************ operated sign $6.99 BOTH items returned / refused unopened
Business Response
Date: 01/15/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you handed over the package back to **** when it was delivered.

I see that there are multiple orders which were combined with this order and shipped together. I've also checked the tacking and see that there are no signs of refusal of the package. In this case, it will be **** who will investigate the whereabouts of the order and return it back to us.

We are unable to claim any responsibility unless until the order returns back to us.

You can find more information about returns, including return shipping costs and methods, on our help pages here:

******************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************

Customer Answer
Date: 01/24/2023

Complaint: 18806675

I am rejecting this response because: Amazon not only charges for ALL returns , returns that are defective/ damaged SHOULD not be a customer's fault and a customer should not be liable for the poor way items are sent. I have the tracking info also the update that clearly states customer refused delivery , if the funds are not refunded back to original payment method I will file a claim with my back and take further action . It doesn't matter how many items are returned , Amazon should refund a customer's money when you have the items back at your warehouse . After this horrible repeated experiences you just ;lost a very very good paying customer !!!!!

Sincerely,

*************************
Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing this letter to file a complaint against Amazon for withholding my funds and deactivating my seller account. I am filing this letter to demand Amazon to release my funds. I am a third-party seller on Amazon. Unfortunately, my account was locked out last April 2021 without them issuing my funds. I just recently unlocked my account and I have funds that are still on hold on my Amazon Seller Account amounting to three hundred twenty-six thousand, three hundred fourteen ** dollars, and thirty-one cents ( $326,314.31) which were not disbursed on the scheduled date before our account got LOCKED OUT. These funds were supposedly scheduled to be disbursed in March 2021.We would like to emphasize that our account was just recently reactivated and we have proof of deliveries that could testify that we have SHIPPED and DELIVERED ALL ORDERS, so I do not see any reason why our funds are still on account level reserve. We also recently received an email informing us that we needed to complete the identity verification process, which we had already completed before our funds could be released from our account. We are asking your good office to help us amend our ties with Amazon and help us persuade them to RELEASE OUR FUNDS. I wanted to resolve this amicably but they refused to reply. I already sent an appeal to reinstate my account so they can release my funds but it seems impossible to happen with their current process. I ALREADY SENT ALL PROOF OF DELIVERIES and other documents to help my funds release but they remain unresponsive. I cannot emphasize the damage this has caused to my business. I am drowning in debt and cannot recover from the financial loss I am experiencing with this business. Thank you for your assistance in resolving this matter. Please do not hesitate to contact me if you have any questions.Best regards,DeIuxe Shopping Merchant ID: ************* *************************** ************
Business Response
Date: 01/19/2023
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
***********************************************************************************************

Regards,
Amazon
Customer Answer
Date: 01/24/2023

Complaint: 18806661

I am rejecting this response because: I NEVER engage in deceptive, fraudulent, or illegal activity that ***** Amazon customers and other selling partners. I provided ALL REQUIRED DOCUMENTS so that they could process my funds release. UP TO THIS POINT, I HAVE NOT RECEIVED ANY RESPONSE. I provided proof of delivery as well as all my information. We would like to emphasize that our account was just recenly unlock and we have proof of deliveries that could testify that we have SHIPPED and DELIVERED ALL ORDERS so I do not see any reason why our funds are still on account level reserve.

Sincerely,

*********************
Initial Complaint
Date:01/13/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello On December 23 2022, I placed an Amazon order which included the item "Signature Fitness 2" Olympic Bumper Plate Weight Plates with Steel Hub in Pairs or Sets - 100% Virgin Rubber".The expected delivery date posted for the item was by January 6th 2023.On January 6th 2023, I had not yet received the items and I attempted to cancel the order via the Amazon web site. The automated system indicated that I could not cancel the order as it was 'preparing shipment'.I then started a support chat and attempted to cancel the order with a person and ultimately their supervisor (unfortunately, I did not note their names).This person indicated that because the item was preparing for shipment and would soon ship that I would have to wait until it had actually shipped and/or refuse delivery from *** and/or return the item when/if it arrived.A few days later, the Amazon site indicated the item had shipped and provided tracking numbers (10 distinct tracking numbers). I am providing these in two attached screenshots.I checked with the *** site and all of these tracking numbers have shown (and continue to this day, as I'm writing this complaint) the following status:"Shipment Ready for *** - Estimated delivery: The delivery date will be provided as soon as possible".I spoke to *** and they indicated that they have not received the items from Amazon and that the above status usually indicates that a vendor has simply printed shipping labels and that no physical item has been provided to *** for delivery.Note that I was also charged on my credit card on the 9th for this item (which has not and has no indication of actually being shipped).Resolution is simple. Amazon needs to cancel the order, as I have now requested multiple times and refund the charge for this item, which including tax totals $752.49 Kind Regards,**********
Business Response
Date: 01/14/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Unfortunately I'm unable to locate the order you are referring to.

I've checked the account under this email address, but I didn't find any active order in the account.

We request you to provide the order number to us, in case if the order is placed in a different account then we request you to write to us from the email address of that account.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 01/20/2023
Hello
Amazon reached out to me directly and I provided them the email address for the account (which is ******************).
Since I opened the BBB case with ****************** Amazon was not able to find the order.

After providing them the ****************** account information, they were able to retrieve the order.
Since then, they have issued a refund and we can close out this case.
Let me know if questions.
Thank you!
**********
Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a problem with Amazon that I would like to solve with your help. The thing is, they have been unable to process removal orders to take my product to my warehouse for 4 months now. This is directly affecting my business. Here is a brief description of the problem: ASIN in question: B07B4HKLFK (for Amazon).I have received a safety complaint about one of the items. We resolved it and Amazon has agreed to reinstate my listing, but only after taking all of the merchandise out to fix the problem. Since October 2022, Amazon has processed 99% of the merchandise for removal, but has no way to remove the remaining 146 items. We keep getting "notes" that the process is being processed, that items are being moved around the warehouses, and so on. Several cases were created (this is for Amazon) where we kept describing the problem, but we didn't get any solution: Case ID ***********, ***********, ***********, ***********, ***********, 11480320081.The last removal orders we make (see screenshot _1) Amazon cancels without giving a reason. What could have changed? They have taken out 99% of this item, but can't take out the remaining 146 items. It feels like they lost them and don't want to admit it. In those few months, the proceeds from the sale of this merchandise could have been $750,000. Is Amazon going to reimburse me for that? I mean, the situation is pretty absurd: one team has agreed to reinstate our product, but on the condition that we take it out and solve a couple of problems. But the other team won't let us take the goods out for reasons unknown to us.I really hope for your help in this matter. I don't know where to turn anymore. I wrote to all possible departments, no result.
Business Response
Date: 01/15/2023
Greetings from Amazon Services,

I understand that the seller contacted us as they're unable to create removal order for 2 fulfillable units and 21 unfulfillable units towards FNSKU: X001PQY75X due to "Inventory temporarily unavailable for removal as a result of an in-progress transaction or other process please check again in a few days."

I understand that the units are required to be removed to address the issue regarding Safety Complaint received.

Upon researching, I have found that the reason as to why some of these units are not available for removal because these are currently being transferred to other FCs.

And the only option that we have is to wait for these units to be transferred completely.

The seller can periodically check their Removal Order creation page as once transferred, they should be able to create removal order.

I recognize that this is not the result that the seller is hoping for, but rest assured that I did my best to provide the seller with the correct information based on our current policies and processes.
Customer Answer
Date: 01/21/2023

Complaint: 18806518

I am rejecting this response because:

Amazon representatives have completely misled me. For 3 months they claimed that I needed to take out available inventory to reinstate the listing. There were 146 units of it left. They also quote a different number of units in their response to your complaint.

I recently created another case and this is what they responded to me (see attachment).

This is completely different information that they never mentioned. They don't understand the seriousness of the situation at all with this negligent attitude. Why couldn't this have been reported in all these 3 months? Now this situation could stretch on for several more months. I have already lost tens of thousands of dollars on this situation and no one will reimburse me.

I am demanding that Amazon renegotiate the conditions I have to meet to reinstate my listing. Have them contact the team in charge and make a decision to reinstate my product. Right now I have no inventory available for removal, meaning I have met all of Amazon's original conditions.

Sincerely,

*********************
Initial Complaint
Date:01/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did most of my Christmas shopping with Amazon. Amazon took out the full amount on all of my orders but went back again and deducted more money. I was told by one rep that they had to charge me again because the item came from a different store but she assured me I would be refunded ( even sent me a transaction code). However; they refunded me but took the money right back out again. So I spoke to another rep and he told me I was already refunded ( again they deducted TWO transactions again) spoke to another rep he asked me did you receive the order? Why are you asking for a refund spoke to another rep and he told me that he see I was charge twice for a certain item and asked me if I got two orders. I said no so I spoke to someone else again and they said I was refunded. But I know that I wasnt refunded because it would had showed up on my transaction history and my balance dropped every time they took out more money. Because of Amazon I now dont feel comfortable with having my cards unlock! Im not the only one who had this happen to them. My friend daughter was charged twice as well. Amazon doing a lot of sneaky stuff and its not right
Business Response
Date: 01/19/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared about the multiple charges and refunds on your orders and have looked into the issue in detail. In particular, I have reviewed the Order ID: ******************* where you shared the screenshots.

You were only charged once, but you might see multiple charges for the transactions depending on the way your bank shows the transactions on your statement. When you place an order, we contact your bank for a purchase authorization to verify your [card / checking account] but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

You can check the exact charge for an order by going to the order details page and looking under the Payment tab. You will find more information on the orders page.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a delta gift card thru Amazon, using mostly Amazon gift card and cc for like ***** of the remaining amount out of ******. I kept getting error messages and contacted Amazon About the issue. At the same time, I was on the phone with a delta rep. *** delta rep couldn't find the gift card in her system. Amazon kept getting error messages too. Amazon can see on their end, that my money is on the gift card but they won't help me get it off the card, either by a replacement or a refund. I was patient until today. First of all, their "specialists" that the customer service rep ***** the complaint over to, they either didn't ever contact me and I had to keep going thru customer service ********** the 1 email I got was from one I can't reply to. I felt like that was a spit in the face. Now Amazon says since it's a branded card, I have to go thru delta. But, first of all, if Amazon didn't sell the gift cards themselves, which it says underneath where you choose the item you're buying, that the gc is processed and delivered by Amazon. And, I wouldn't be able to use amazon gift cards to purchase the delta gift card if it wasn't sold by Amazon. So, here I am, we have a family emergency, I'm sick, and I have to have a ways home from the trip I have to take next week. Please help. I only want what is due back to me.
Business Response
Date: 01/15/2023
Hello ***,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue with using your Delta Gift Card and have looked up the options. We regret the delay in resolving this issue and hope that everything at your place is resolved uneventfully.

I'm deactivating the original gift card and sending a replacement to the e-mail address indicated on the order.

Some e-mail programs may block or automatically delete messages if the sender's e-mail address isn't in the recipient's address book. You may want to contact the gift card recipient to make sure messages from [email protected] aren't being blocked.

You can also resend a gift card to a different email address through the order summary in Your Account:
***********************************************************************************]

Click "Resend" next to the gift card you want to resend. You can select the same e-mail address or enter a new e-mail address. The new gift card will typically be sent within minutes and will include a claim code and instructions for using it.

I hope this works for you. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/18/2023
The issue has been resolved with the delta gift card thank you.

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