Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,244 total complaints in the last 3 years.
21,727 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon failed to deliver an item I had ordered and made it EXTREMELY difficult to reach a solution. I ended up ordering another as a replacement for the item that never got delivered while trying to deal with Amazon Customer support.The replacement arrived late and was not packaged at all. The bag that the item comes in is a clear baggy was damaged and already opened upon arrival. Due to security, privacy, and damage purposes Amazon shouldve put the item in a pack or box and shipped it out. The clear neglect of not delivering, late delivery, lack of concern for packing, lack of concern for privacy/security, and difficulty in dealing with customer support is absolutely abhorrent. It is punishing to be a customer.
Business Response
Date: 10/04/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order 112-6532324-0757069. I've escalated the instance to our shipping team, so that they can look into this accordingly.

I'm sorry that I can't help you with the refund for the item. However, I've issued a $5 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

For more information about promotional credits, including the terms and conditions of use go to:
https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchases the entire final season of the Walking Dead on Amazon prime video early this year. The first 8 episode of Season 11 Part 1 were available on Prime the day after they premiered on **** then a break, and the 8 more episodes of Season 11 part 2 were available the next day after they premiered on **** There was a six month pause with the final episode of The Walking Dead premiering on Oct 2. Today I receive the attached email from Amazon Prime Video stating that the final 8 episode would not available to Prime Customers who purchased the entire Season 11 until December 30. They offer an work around by joining AmazonPrime Video with a 30 day trial then $14.99 per month, then offer a $.10 per month subscription to *** for three months renewing after December 29 if not cancelled. It is blatantly obvious that after purchasing the entire Season 11 on Prime video they are intentionally withholding the final Part 3, 8 episode unless additional subscription are purchased. These episodes are the shows final season and finally episodes, and a been a highly popular and followed program for over a decade that is coming to a conclusion. It is an unethically marketing tactic holding a highly popular program hostage in order to be forced into other subscriptions costs after paying for the content. I previously held a subscription to *** and it was difficult to get *** to cancel the subscription, and they tried to force me into keeping my subscription. That is why I just went ahead and purchased the entire season on Amazon Prime Video to avoid the hassle of an *** subscription, now I am being held hostage and deprived of viewing the final part unless I take out further subscription costs. This was not done to the first 16 episodes. This is a very unethical marketing tactic and should be investigate. I have already purchased the entire season and now I have to pay for more subscriptions to be offered what I already paid for?This needs to investigated.
Business Response
Date: 10/11/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've checked with the internal team regarding this issue and confirm that issues with the content bought, on the reference on the Help pages "Why Do I Have to Pay Extra for Prime Video Channels?" (https://www.amazon.com/gp/help/customer/display.html?nodeId=*****************, "********************** Video Channels do not form a part of your Prime subscription. They are additional, paid subscriptions that allow you to add the content you want from third-party premium networks and other streaming entertainment channels."

By this, the show is owned by ***** being a 3rd party network. This is why the changes on the selling of the seasons or episodes, even if they are sold through Amazon, Amazon doesn't have rights on the show and can only comply if the network decides to make any change, in this case, wanting to withhold the last episodes of the season and only airing them with the channel subscription. Cx needs to understand that the episodes will be delivered and freely accessed after the December date, fulfilling the purchase made for the season.

You are requested to enroll into Prime before accessing the ***** as you need an active Prime membership to start a Channel subscription.

According to the email sent to you, You are being offered a discount for 3 months (considering it would be October, November and December), and would meet the time frame for December 30 when you will be able to access the episodes of the Season 11, that you bought. After that time, **** subscription can be canceled if wanted.

In this case, as seen in the previous interactions with front-line customer service, the best option would be for a one time exception refund or wait for the promised date.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18157114

I am rejecting this response because:
It is a marketing/legal excuse to cover up unethical business practices. It is obvious that this is a joint and colluded effort by Amazon and *** to customers who already paid for this program to buy additional subscriptions. The subscriptions are easy to get into and hard to cancel, and auto bills putting a burden on me to keep up and cancel the subscriptions to avoid further charges.

Parts 1 and 2 of this program were available on Prime the day after they aired on ***. Due to the popularity of this long running series, and this Part 3 is the season and series finally it is blatantly obvious that the programming is available as Parts 1 and 2 to force a subscription to both Prime and ***. Which conveniently you need a Prime Subscription to get an *** subscription and baited with initial low cost or free trials that lead immediately into paid services that are difficult to cancel.
While Prime offers *** for $.01 per month with a free 1 month subscription to Prime, to get the remaining 2 months of *** at $.01 you have to pay for the Prime subscription for two more months to get the next day availability.

Now I purchased the entire FINAL season on Prime was given next day availability for the first 2/3s of what I paid for, but now I am offered to watch the remaining episode only by a convenient subscription and forced to watch more commercials than the program or wait until 12/30. Under no circumstances will I enter into any subscription. The ethics and integrity of Amazon and *** need to be investigated. And their cancellation policies and charges.

Sincerely,

*********************
Initial Complaint
Date:10/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a TV from Amazon on 9/1/2022, but accidentally shipped it to my address instead of my mother's. On 9/3/2022, I requested to return the *** I was asked to print a shipping label and someone would pick-up within 72 hours. No one came.9/3-attempted return 9/7-contacted Amazon again. No one picked-up the *** Was given the above instructions.9/14-contacted Amazon again. No one picked-up the *** Was given the above instructions. 9/20-contacted Amazon again. I was told that I needed to use a special pick-up company called Pilot. They are the only company that Amazon contracts with for heavy TV items. Pilot gave me 9/27 as the pick-up date.9/27-Pilot never picked-up. Called Pilot and customer service rep was unable to reach the movers. 9/27-Called Amazon x 3 times. They were unable to provide me with any info on pick-up. **************** Rep requested a manager. Accounts Department refused to speak with me. 9/27-Received an email from Amazon rep to print another label and wait for pick-up. He stated that if I did not have a printer, I could go to the public library. This is again incorrect information as Pilot needs to pick-up. 9/27-I replied to the email requesting to speak with a manager x 2. No reply 9/29-Called Amazon again. Manager refused to speak with me and said I needed to wait for an email reply. 9/29-received an email asking that I print a shipping label and await pick-up. 9/30-Replied to the email. Asked to speak with a manager and explained that I needed a special pick-up. Request ignored, emailed link for Pilot. 09/30-Filled out Pilot's form. No response on pick-up date. I have done my due diligence in attempting to return the *** I have requested to be refunded $757 as the training and vendor difficulties Amazon is having is not my issue. Amazon wants to charge me $50 for shipping but at this point, I'd like that charge to be waived. Amazon has given me until 10/4. I am unable to lift the item or get it into the car due to surgery.
Business Response
Date: 10/04/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order number or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com

Customer Answer
Date: 10/04/2022

Complaint: 18151625

I am rejecting this response because: I'd prefer to document my correspondence with Amazon.
Ordered: 09/01/2022
Order number: 112-8025789-2361018
Original Email: Business ***********************************
Address: ***************************************************************** 78752

My name and address are the same as where you delivered the items.

Sincerely,

***********************************
Business Response
Date: 10/28/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order ID: *******************. Upon researching on the order, I've initiated a new return for this order. Pilot will be calling you to schedule the time for the pickup.

I apologize for the delay in previous return pickup slots, This time the pilot will come and resolve the issue.

You'll receive the refund once the item returned to our fulfillment center.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last Dec 2021 I purchased a Kindle Fire Tablet for my grandson. Not even a year later it will not accept a charge. I've tried contacting Amazon but they refuse to help. Saying it's out of warranty. My issue is the product seems defective and should be replaced.
Business Response
Date: 10/15/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

I do see that the Fire 7 Tablet was purchased at ****** and came with a 90 limited warranty plan. You can learn more about the warranty for your device here:

https://www.amazon.com/gp/help/customer/display.html?nodeId=**********

As a one time exception, I'd be happy to process a replacement for your device. I would just need your approval and to confirm a shipping address that I can send the replacement. Note, this address must be registered to the account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/16/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned all my items and still have NOT RECEIVED MY REFUND OFR $486 I WANT MY FULL REFUND BACK ASAP ORDER #***-2342125-8176231
Business Response
Date: 10/04/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order 701-2342125-8176231. Upon reviewing the complaint I see that based on the investigation, Our team has processed refund back to your original payment method on Sunday, October 2, 2022 at 5:11 PM (PDT).

I request you to wait for 3-5 business days to get the amount to be reflected in your bank account.

You can see the refund request here:

https://www.amazon.ca/gp/css/summary/edit.html?orderID=701-2342125-8176231 .

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18157057

I am rejecting this response because: I should be compensated for ordeal I had to go through and get a gift card of $100

Sincerely,

***************************
Initial Complaint
Date:10/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Currently I see the following message If I try to review any product.We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [email protected] sent multiple emails to [email protected] and there is no response. On searching internet, there are two possible reasons - leaving many 5-star reviews and reviewing a lot of reviews in a short duration.Few months ago, I left a review and Amazon sent an email recently saying that many people liked my review. I got excited and started reviewing. As soon as a review completed, Amazon showed another product to review. With the excitement, I may have provided around 15 reviews in a span of 45days. I am little bit liberal with my ratings focusing on the positive aspects of the product. The reason is that I return the products which I don't like. Thanks, Amazon, for good return policy. I do not bother leaving negative reviews on the returned products. For example, I bought 2 pack furnace filters ship and sold by Amazon store. They did not come in plastic wrappers. It bothered me little bit but did not warrant 4-star review as it fits perfectly and saved good amount of money.With this, I lost interest in reviewing the products. But I do not like being flagged. Please remove the restrictions and reinstate earlier given reviews.
Business Response
Date: 10/15/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.
To learn more about this policy, go to Community Guidelines:
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com.
Customer Answer
Date: 10/17/2022

Complaint: 18156942

I am rejecting this response because: Thanks for the response. While I was reviewing products, I had a feeling of guilt that I was wasting time on reviews rather than focusing on my personal growth. Every review takes considerable time. With this (blessing in disguise), I can focus my time on what matters important to me. Follow simple principle - Like the product keep. If don't like, just return it.
I do not want to waste my time to prove my innocence.

Sincerely,

***** ******************* Sangati
Initial Complaint
Date:10/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a product more than a month ago when it showed up in their website at a much lower price. The order went through, few days later a tracking number was assigned but the product never arrived. A check on the order details said, the delivery is delayed and I can cancel if I want. Few days later, it said, the product is with the courier but could have been lost.Finally, yesterday I received an email from Amazon stating, " Amazon Refund Confirmation Hello P.A.,Weve received the item below and have issued your refund. Thank you for sending the item back. Your return is now ************** at the wordings such as "we received the item", "thank you for sending the item back" none of which are true; blatant lies. I contacted the Amazon customer service and the response I got was, "You cancelled it". It is pathetic that Amazon will put their reps, perhaps foreign based, in awkward situation with information that is blatantly a lie. I respect the right of the company to say that they have made a price error and decided to rescind an offer. But saying something that I have not and making employees to toe their lies is unethical, to say the least.
Business Response
Date: 10/14/2022
Hello,

I am ******* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order #***-4280498-0748248. Upon reviewing your comments in the complaint, I have forwarded your feedback to our internal team, so that they can look into it and ensure necessary actions are taken.

To help you with this, I would request you to please place a new order and once the new order gets delivered , please write back to us so that we can help you with the difference.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Initial Complaint
Date:10/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two sets of silk pajamas on Amazon's web site on Sep 16 for a total amount of $179.98, $89.99 each (ORDER # ***-5414298-6143451). Amazon offers free returns for its Prime Members, which I believe for years. Upon their receipt of the returned product (via **** Amazon's preferred method of returns), they deducted $18 as "restocking fee". I contacted Amazon to inquire about this deducted fee but was told that the product was damaged. The product was never used, in its original packaging and outside box, in its pristine condition same as it was received so I asked Amazon rep to provide a photo of the damaged product so we can ascertain it the product was damaged during transit and/or how it was damaged. They referred me to write an email to request an appeal. I did not receive an response for additional information. I promptly replied but the response was to submit an appeal again. I resent an email, including as attachments my previous correspondence but the response was one sentence: "we cannot process any restocking fee" but offered no details of any evidence that the product was damaged. I request your assistance in an investigation into this unethical behaviors of arbitrarily deducting fees without providing any supporting evidence and demand a full refund of $18 from Amazon. Thank you.
Business Response
Date: 10/25/2022
Hello,

I am ******* from Amazon.com.

I'm sorry to hear about the problem you've had with your refund. On this occasion, we cant refund the restocking fee because the item arrived in an unsellable condition.

Unsellable items are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com or seller error.

Please see https://www.amazon.com/gp/help/customer/display.html?nodeId&#**;****** for more information.

I found that you have received an email on October 1, 2022 with the Subject Line "Your Amazon.com Inquiry" advising you of the issue with your return. If you believe it's incorrect, youre able to appeal the decision. To appeal, please reply to the email mentioned with all relevant information. The specialist team contacts you within 3 days (72 hours) once your email is received.

Thanks for your understanding.
Customer Answer
Date: 10/25/2022

Complaint: 18156722

I am rejecting this response because the Amazon **************** rep failed to provide any evidence that the product returned was damaged. This was precisely my point of dispute. I shipped the returned product via *** in its original packaging. If product was not damaged and in fact, was never used. So if the product was received damaged, it may well be due to the damage in transit, in which case, I should not be responsible. Hence, it's imperative that Amazon provides a photographic evidence of the damage. The Amazon representative's response did not address any of this.

Sincerely,

*******************
Initial Complaint
Date:10/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tuesday July 12th I ordered a Kindle Paperwhite. The Kindle was never delivered. I have been in the process of replacing this, not even refunding, since. I filed a police report as requested by Amazon. I was finally updated that my police report was processed and submitted the police report to Amazon on Friday September 30th. **************** reached out at 12:41 AM Saturday October 1st, saying that the ***************** was closed and they cancelled my replacement or refund request. I see no reason to elaborate on how intentionally dishonest it is to call a police station at midnight. Three hours later I received an email saying that my account was now closed. This was because "We have closed this account because you have consistently requested refunds for a large number of your orders". I was explicitly told by a customer service representative over the phone that I would not have my account closed for this, next time I'll get it in writing. I have asked in three separate emails to be notified what exact terms and policies I have violated because I would like a refund for my Prime subscription and gift card balance. My account was reinstated as digital only when I said I was never told what Terms and Conditions I violated. This makes me believe that I did not actually violate terms and conditions. I have been told that I cannot receive a refund because "This account was closed for misconduct. As a result, it is not eligible for a refund of the Prime membership fee."The word misconduct does not appear in the Terms and Conditions and I would like to know exactly what terms and conditions I violated for allegedly having too many refunds. I would also like my refund for the kindle that was never refunded or replaced.
Business Response
Date: 11/02/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your Amazon order #***-7243096-3453067. Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking I see that your issue was resolved by our Escalation Specialist, *** as per the e-mail sent to your email address on Monday, October 3, 2022 at 3:03 AM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been being charged for Amazon Prime for the last several years, even though my account should have been householded under my husbands Prime account. Twice they have switched me to my own account and began charging me without my knowledge. I have all the details of what I've been charged (almost $800 since 2015), and I am quite sure if it has happened to me, it has happened to thousands of others. I work in Information Technology and I can pinpoint where their programming has gone awry and began charging me. (I ordered a movie but the Amazon system failed to see that my email was in fact a householded Prime account and it began charging me anyway). I had it rectified the first time, and a year later they did it again, but instead of charging me the full annual fee ($107), they began charging a monthly fee of $14. Also, the 'charges' are hidden on a screen that I would never got to as I didn't expect I had an account. I believe Amazon knows about their issue, but choose to ignore it as it is lucrative for them, and what is a little guy like me gonna do? I've included my correspondence to them with my info ***, and I'm am not sure that I selected the correct Amazon address for this complaint.Can you help?
Business Response
Date: 10/06/2022
Hello,

I am Nishith from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Prime charge. I've looked at your prime information details and see that there is no household activated on your account prior. Hence we cannot take any action on the refund for this charge.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 10/09/2022

Complaint: 18156482

I am rejecting this response because: Please see attached documents.

Sincerely,

***************************

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