Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,250 total complaints in the last 3 years.
21,756 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 items through amazon they took the money from the bank of 124.17$ CA then told me it declined on the bank end for insufficient funds. Then told me they received all the money but had to cancel one of them because the fullfillment center stated they couldn't do one so some funds were supposidly refunded then the others were not from there they told me they needed to charge me again even though I didn't have the money. It took 5 supervisor to figure this out most of which kept giving incorrect information some were hateful and disrespectful and for all my time and lying to me I was offered 20$ off my next purchase.... I canceled the prime subscription and will post all call recordings as proof of how I was treated if someone does not contact me back from an escalations team.
Business Response
Date: 01/14/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the misunderstanding with reference the decline of your payment and have tried to look into the matter. We regret any incorrect communication on this issue, and have forwarded your feedback for review and action.

I was not able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number(s) and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/20/2023
The email attached to my amazon account is ********************
ORDER # 702-1938379-9273848
original order had one additional additional item I have emails that confirm this and phone recordings where amazon admits it was their fault due to fullfillment center not being able to do it then attempting to charge my card again for the full amount of the purchase.
Business Response
Date: 01/28/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for replying with the order number, it was most helpful. I can confirm the correct amount was charged, you were not charged any excess. We will not be able to provide any replacements or refunds at this time.

The two items delivered were the "Adhesive Shower ....) and the "Valentines Day G...", the total for the items came to CDN$ *****, this was the amount charged. The third item, "Eners Baby Gyms..." was not charged.

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.

You may review the invoice for your purchase for additional information. Here's a link to the invoice you asked about: **********************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I tried to solve this problem over the phone, three different times, and basically got the run around. These charges were for as I see they read on my bank statement "Tips". Never have seen a charge like this before and I have been a customer of ********************** for quite a few years or more. Now I know they don't total much only $19 so far, there may be more on my next statement, and it will be my last statement. I am closing my account, there customer service is not able to handle more then missing items. The last rep I spoke with told me that the charges where from my "ebt=food stamp" items and I told him you can put EBT CHARGES, on the bank statements and he hung up the phone. I have copy's to give you of my bank statements i am trying to scan them to my computer, if not can i mail them to you?Thank You ***********************************
Business Response
Date: 02/15/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the misunderstanding regarding the charges labeled "Tips" on your EBT Fresh order going on a card other than your EBT Card and have looked into the issue. We regret the aggravation caused in this regard.

Please refer the FAQs on the page link below.
*************************************************************
"SNAP funds can only be used for select food items and cannot be used for fees or tips. To add a tip to an Amazon Fresh or Whole Foods Market on Amazon order, a separate credit or debit card must be used."

I would request you to review the order carefully before checkout so you could avoid any unexpected charges.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/16/2023

Complaint: 18731173

I am rejecting this response because: just like I told Amazon on the Phone, those charges are on my Bank statement, and were taken out of my debit card and i didn't authorize any such charges on my debit card. In fact I never seen this before in my life!. one more thing your ebt never has anything to do with your debit card and the pics i sent you are pics of my bank statements.If you don't know this as a business you should inquire about ebt, before saying ebt is on my bank statement because that is 100% wrong. these charges were taken out for payments i know nothing about and that is why i contacted BBB, because Amazon did not know what they were talking about.

Sincerely,

***********************************
Business Response
Date: 03/21/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am in receipt of and have reviewed the contents of your bank statements in conjunction with the concern about the unexpected charges in relation to your appeal.

While we regret any misunderstanding when you reached us earlier on this issue, the response we provided earlier was correct; we will not be able to issue any refunds in this matter.

When you place an order for EBT eligible items using your EBT card, the cost of the item is covered but any related additional charges like gift packing fees, driver tips, etc. are not eligible.

These additional charges you prefer to incur in association with these orders are charged to a different mode of payment. They cannot be charged to your EBT card.

I reiterate that you need to refer to the link to the help pages below for more assistance.
*************************************************************
"SNAP funds can only be used for select food items and cannot be used for fees or tips. To add a tip to an Amazon Fresh or Whole Foods Market on Amazon order, a separate credit or debit card must be used."

In case you believe that these charges were not authorized, you could check with any authorized users of the account, in case you did not place the orders yourself. If you believe an unauthorized third party placed the orders, you could reach your bank to dispute the charges and law enforcement on the issue.

We would be more than happy to cooperate with the investigation. Legal and privacy concerns limit the information we can release and to whom it can be released.

Please note that eligible items are labeled as EBT-Eligible or similar on the details page, any other items may not be chargeable on your EBT card and can be charged to a credit or debit card. We suggest you review the orders carefully and delete / deactivate any cards you would not like to be charged on your account. Digital Orders like Amazon Video and similar may not be charged on an EBT card.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, early September of 2022, my father bought a ** from Amazon and when it came, it was damaged, so I send it back to a ********** near me. We were notified that the package was collected by **** We waited about a couple of weeks to see if the seller/sender had gotten the ** back. There nothing so we waited another 2 weeks to see if they got it. We got no answer, so we reached out to the sender to see if they gotten the ** back. They claimed that they haven't received it. My father was getting charged for the ** and all we wanted was a refund for it. I went to the *** that I dropped the ** off and they said that the package was somewhat still around their warehouses and that I have to wait on it. I spoke back to the original seller after a week and they claimed that the package was lost and I needed to speak with Amazon about this if we're able to get a refund. I spoke to Amazon customer ******************** 3 times, and they all said the same thing of us needing to be calmed down and "promise" that we'll get refund. It never happened. I spoke to them on the phone about the whole thing and they did an "investigation" on it and claimed that the ** was send to me in "good condition". It wasn't in good condition, that's why I send it back in the first place. So I filed a claim against *** with you(BBB) since they lost the package originally. They came back to me after about a month saying that the claim was dropped and that they send their information to Amazon in hopes for them do something about this. It's been about 2 months since then and nothing is sorted out however *** also said to alert my financial institution of the situation if nothing is being done. Amazon IS our financial institution as my father is paying the ** on the Amazon credit card. We wish for Amazon to give us a refund about the package as we are tired of waiting.Original case number against ***: ******** The claim number that *** send me: 4418199801A The number tracker of the package: 1ZA468W19066498998
Business Response
Date: 01/14/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the refund for the returned order.

I've tried locating the order details using the information you have provided however I could not locate it. I request you to please help us with the order# its regarding so that we can look into it and help you further.

Looking forward for the order details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 01/26/2023
Hello, the order number is 112-2688267-8193042. Let me know if this is correct or not. Thank you.

Business Response
Date: 01/31/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for confirming the order details.

I've checked on it and I can see the item is not received by the seller hence the refund wasn't processed. The seller/Amazon isn't able to complete this refund until the item is received. I request you to please contact the carrier ***** regarding the claim you have filed with them on this matter.

They are in the position to find that package and help you with any further details. Rest assured, if they deliver the package to us, we'll surely process the same and help you get the money back however until we receive it, a refund will not be possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last November 26, 2022, due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our selling privileges and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges. Sincerely, ****************** ******'s Super Store
Business Response
Date: 01/14/2023
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 14-Jan-2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ********** ********************** order# ***-2438652-7090616, invoice CDN$ 134.99.********************** (my respect) is a good company. Aicok is a bad company. ********************** helped Aicok to sell their product. As a result - BREACH of TRUST! The Aicok's warranty doesnt work. I used Aicok juicer twice (4min + 3min). I found out the one part is broken, and I can't use the machine ((. I sent 3 emails to Aicok. The last answer is Our money is blocked by **********************, so we can only ask you to contact ********************** for a refund. I made the phone call/emails + long chat/emails with **********************. I got the answers - "If you've contacted the manufacturer and they can't help, please send us a summary of that correspondence and we'll work on another solution+ make contact with ***** + the seller associated with your order has left the ********************** store". Im 75+. The 2 big companies play with me. This is ugly and unfair! Sincerely.
Business Response
Date: 01/14/2023
Hello,

I'm ***************;of Amazon.com. I'm responding to Vladimir ****************;subject matter complaint, and copying them for their reference.

I've reviewed your complaint, upon checking the order #***-2438652-7090616 is see that it was placed on Wednesday, May 5, 2021.

Return window has expired long time ago. At this point we will not be able to accept return for the item or issue a refund for it.

We request you to reach out to the manufacturer directly for warranty assistance if there is any. I hope this information helps.

We look forward to seeing you again soon.

Please contact me directly by replying to this email if I can be of further assistance.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 01/20/2023

Complaint: 18730085

I am rejecting this response because: I contacted with manufacturer 3 times. You can see the ***** answer below. You promised 2 years warranty by *****. Keep your word please.
Refards,
Customer Answer
Date: 01/21/2023
Dear BBB,
Thank you for your help! I sent the AICOKs emails (see below please) to *********************M, Amazon.com. many times before. No result. Now he asked manufacture opinion again. I'm 75+. Both Aicok and AMAZON are playing with me. Ut's unfair. I need to escalate my complaint above Harasancar. M. rank.

Sincerely yours,
***************************

From: *******************************

Sent: Tuesday, January 10, 2023 11:03 PM

To: ************************

Subject: Re: Order# ***-2438652-7090616

Dear Customer,

Our money is blocked by Amazon in the account, so we can only ask you to contact Amazon for a refund.

Many customers get refunds in this way.

I hope you can also try to contact Amazon frequently.

Regards.

From: *******************************

Sent: Monday, January 09, 2023 7:49 PM

To: ************************

Subject: Re: Order# ***-2438652-7090616

Dear Customer,

I'm sorry for the inconvenience.

We need to explain one thing, because our store system has a problem, we cannot resend any products and apply for a refund.

I hope you can contact Amazon to give you a refund.

**************************************************************************************************************

Regards.
Business Response
Date: 01/24/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your response and I understand your concern regarding the warranty for the item "Aicok Juicer Machines".

The return window has expired for the item long time ago. Warranty for the item was offered by the manufacturer and only they can assist you further with the warranty.

We request you to contact the manufacturer for further assistance. At this point we are unable to create a return for the item.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last October 7. 2022, due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our selling privileges and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges. Sincerely, Amona BelotMy Rainbow LLC
Business Response
Date: 01/14/2023
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 14-Jan-2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last October 11. 2022, due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our selling privileges and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges. Sincerely, ****** BleilerRSBIV LLC
Business Response
Date: 01/15/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 01/14/2023.
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dresser on 08/17/2022. I returned it because there were multiple cosmetic flaws. I paid $193.40. The company said they did not receive the returned item. Company was third party vendor with Amazon. I contacted Amazon many many times. No help. Contacted the company, no help. Contacted *** who picked the item up. No help. Need my money back. I no longer have the item.
Business Response
Date: 02/09/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared on your Order ID: ******************* and have looked into your concern. We will not be able to issue a refund at this time.

We have not been able to verify the returned item as having been delivered and/or processed at the sellers location. We would recommend you reach the seller on the issue using the ****** Communications tab on your orders page.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/28/22 I placed an order. Total was $346.00 dollars. They took the money out of my debit card; they say they don't charge until it ships but its not true. The money is still help up by my bank until it's shipped out or canceled. They wanted to take double because they said they never charged me. Lies. I have screen shots. I canceled all my orders and they still owe me 47 dollars they're saying they never charged me. My bank says otherwise I WANT MY 47 DOLLARS BACK!Thank you so much
Business Response
Date: 01/14/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the information provided by our support team. I'll definitely get the agent coached on this.

As the payment method used is a Debit card, the option to place purchase authorization isn't available like that of a credit card where you notice purchase authorization transaction and settlement transaction. Hence, you notice a charge on your account. However, as you have cancelled the orders, the amount would be credited back to your account with in 10 business days as per your bank policies. I'm sorry if this cause any inconvenience to you.

If you don't see the amount reflected back to your account even after the 10 business days from the cancelled date, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at [email protected]. Please include:

- the order numbers (if available)

- the last 2 digits of the payment method

- the amount of the transaction

- the date of the transaction

- any other information you find pertinent

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 01/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last October 19. 2022, due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our selling privileges and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges. Sincerely, *************************** WELL
Business Response
Date: 01/15/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 01/14/2023.
Thanks, Amazon.com Seller
Performance

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