Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a playground for my kid for xmas off Amazon ($916.96). *** arrived shredded up. Thought that was normal bc it is heavy and awkward. About a week later I got a 2nd box, the same way. Didnt know it came in two boxes. The tracking info on Amazon shows only the first part arrived. Said it was going to be a scheduled item delivery, It wasnt and my kids were home. Seeing that the box was on its last leg I was afraid to open it up and risk losing parts before xmas. My hubby (service member) was shockingly able to visit before having to leave again to help assemble it, but couldnt due to several items were missing in negative degree weather! Instructions states to only call the manufacture if you were missing items. Given the holiday, it took them a while to respond back and send us the parts. By the time this happened my husband was gone. Im unable to assemble by myself with small children. Asked the manufacturer to send someone out to help me put it together or refund me what it would cost for the people to assemble. Instructed that Amazon would have to do that since I purchased it from them. Amazon told me that I was out of my return window (even though it said it was when I bought it), but was willing to do a return for me. Told them it would be different bc it was already given as a gift, the box was destroyed and I had no way to return it due to the size. Asked if I could do a partial refund of $700 bc thats the cost of assembly. Told me that I would receive an email within ***** hours from a separate department that would assist me with that matter and a call back in if I didnt receive it. Didnt get it. Called back the next week and was hung up on multiple times after telling me I was lying and that they were not honoring the extended window for Christmas purchases (supposed to be until Jan 31st) or gift items (90 days). Im just trying to get this thing assembled for my kids. Its wrong to treat someone this badly who is just following directions.

  Business Response

  Date: 01/14/2023

  Hello ******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the missing parts from the order #***-9439164-1101811. I see that the details of the order has been reviewed by our internal team.
  
  A careful review of your account reflects that the correct information has already been provided. We would highly recommend that you contact the manufacturer for any assistance with warranty, replacement, or refund information. You can find the manufacturer's contact information here:
  
  **************************************************
  
  I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18730485
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had purchased a christmas tree from amazon.ca, i can send invoice etc, and it was poor quality. I launched a return, amazon sent me a label for purolator. i went to purolator to return and was told to leave it on the counter but i guess they didn't scan it in and lost it or an employee stole it, who knows. I spent multiple hours with purolator, launched a trace, and eventually a claim, and at all levels they couldnt find the item. Then i filed a claim and purolator said they cant honor my claim because I am not the account holder and that amazon would need to file the claim in order to have our money refunded. I spend another hour with customer service with ******************** and then they are refusing to file the claim with purolator because thats not part of their options on how to respond to a return. so im stuck where i am at a loss, not responsible and neither party are willing to help. I have all the documentation to suppport all of this. It is out of principal at this point, as I have already invested so much time into this. I am at work as well but want to get this in, i can provide more info after if needed but I think you get the gist.

  Customer Answer

  Date: 02/01/2023

  the order number is: # ***-2852326-5545015

  Business Response

  Date: 02/02/2023

  Hello ******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern that you have shared with us reference the return of your order. While we would like to help, we will not be able to issue a refund at this time. 
  
  We need the correct item to be received and physically confirmed by our ************************* before a refund can be issued. 
  
  I would recommend you contact the carrier for the status of the returned item. Once the item reaches us we will be able to issue the appropriate refund. 
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:01/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction is 1/6/23 my package was delivered to a different address amazon inssts this is my home. Property can be clearly seen as that it is not my home or my porch. I am very disappointed as I have shopped with Amazon 10 years and refuse to offer a solution. They are telling me once I purchase an item and the give it to the carrier I am responsible. I don't understand how that can be. Amazon or the carrier should be responsible not me. The amount is only about 33 dollars. I have spent 10 of thousands I'm sure.

  Business Response

  Date: 01/14/2023

  Hello Tiara,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your item from order #***-4450264-7477052.
  
  Based on the results of our investigation, we aren't able to provide a refund or replacement for this order at this time. In particular we have considered information from our records, as follows which show the item was delivered:
  
  - Information collected at the point of delivery.
  - The package weight and reported condition upon delivery.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."
  
  See ********************************************************************************************* more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  You may wish to contact your local police authorities to pursue this matter further.
  
  Thank you for your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18730901
  
  I am rejecting this response because: my package was not stolen it was delivered to the wrong place I have pictures of the location but not sure where this home is. I so not have a potted plant in my yard  or round planter. I also do not have  neighbor with this long driveway. The driver said he left package on my front porch this is on the ground in the dirt but not even at my home. I tried to upload pictures for some reason I can't but I can email them to you.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,My seller account was deactivated in error due to being related to SHARPPING seller account on Amazon. The real owner of SHARPPING seller account is ***************************. He was my business partner. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with SHARPPING seller account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I created the partnership with *************************** on October 29, 2022 (please, see the Partnership Agreement). On December 5, 2022 I notified *************************** about termination of our partnership (please, see the Termination Letter). According to the Partnership Agreement, I was obliged to notify *************************** in advance 3 days before the partnership termination. On December 8, 2022 (3 days later) we conducted a partnership meeting to sign and notarize all the necessary documents to terminate the partnership (please, see the Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of the Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Amazon's actions are in violation of the Amazon Services Business Solutions Agreement. Therefore, I request Amazon Support to review my Plan of Action, documents that I attached, and reinstate my account.

  Business Response

  Date: 01/15/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 01/15/2023. 

  Thanks, Amazon.com Seller
  Performance

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 18 months I have been charged for Amazon prime, by Amazon, without even having or signing up for the service. After endless months of hearing it will be resolved and I would be refunded, a nice lady finally dug deeper and found that my credit card was being used on an unauthorized account and stated it would be resolved through the fraud team and I would hear back in 24hrs I gave it time because of the holidays and what not, contacted back and was told there is nothing they can do about this. I followed the steps, canceled my card, stopped any new payments from being processed but now they cant do anything else. They allowed an unauthorized user to create an account that was not authorized by me to use my card that was never authorized as well. Im out close to 300$ and after 18mnths this company doesnt care

  Business Response

  Date: 01/14/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the unauthorized Prime charges. I'm sorry for the inconvenience caused.
  
  I've checked on it and I can see the information provided by our support team is correct. They have advised you to please contact the card issuing bank to file a dispute for all those charges and I request for the same.
  
  Please note; Amazon does not store or share any payment details with anyone. We do not know how other unauthorized person know your card details and was able to save on their account for these charges. We request you to please contact the card issuing bank for dispute and get your card replaced so that the bank should be able to provide the credits for the charges from your old card to the replaced one.
  
  We are unable to refund to your other Amazon account or credits for the same. Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  *****************************
  

  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18730649
  
  I am rejecting this response because:

  thank you for the response.

   

  the issue I am having here with your support team, was also the same issue I am having with what you misread  

  I have done these steps you and the support team have asked me to do. My bank has already paid and since the account with you all is not under my name or anyone I know, the charges for 18 months of this cannot be reversed

   

  again I followed every step you all have asked. I have been very patient. 
  

  this is a fraud issue on Amazons part, there should have been a response from that dept 

  may this point yall should cut me a check for these stolen dollars and credit my new account as well  

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a 3rd party seller and I have done everything Amazon has asked of me to prove the authenticity of my offer for **** B00S87FUZM. I source this product from a verifiable and reputable supplier. Ive provided multiple invoices to prove the supply chain for this supplier multiple times. When I contacted the brand in question to ensure they are a verified supplier, it was confirmed. There was no selling application to sell this product and the **** I listed on matches my product perfectly. Ive even been asked to provide a Letter of Authorization for this product. Per Amazons policies, LoAs are not required to sell authentic products that match the **** associated with the offer. Im not sure why Amazon is having difficulties with this, and Im hoping to gain higher-level assistance to resolve this issue as this has cost me thousands in sales. Merchant Token A2ZV1MJM7PVOJ2

  Business Response

  Date: 01/15/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges.
  
  We are unable to provide information on our investigation methods.
  
  Sincerely,

• Initial Complaint

  Date:01/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a black and ****** laser level on Sunday 1/8/2023 for a cost of 11.80$. It was due today 1/12/2023. This is now the 17th item Ive had either delivered late or damage in the past year. I started keeping track of all issues last March. They are more than happy to compensate me but I wont this to stop and have my item delivered as promised. I pay for prime for a reason but yet nobody will look into why this keeps happening.

  Business Response

  Date: 01/14/2023

  Hello ****,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  Please accept our apology for your recent late deliveries, and rest assured that this is not the kind of service we want to provide our Prime customers. Fast, easy shipping and dependable delivery is something that we pride ourselves on at Amazon.
  
  We have been experiencing some unforeseen complications lately with shipping and/or delivery delays due to the constantly evolving workforce for both Amazon and our carriers due to these trying times. We ask for your patience as we navigate through these challenges to ensure our customers are receiving the most expedient delivery for their packages.
  
  I've forwarded the details of the delayed incident from the order #***-3399658-3149844 to our shipping team as a strong feedback. I know they'll want to hear about your experience.
  
  We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.
  
  I hope this information helps, and again, I am very sorry for this added frustration.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continued lies and false advertising from Amazon. As a prime member I am entitled to 2 day shipping as set fourth in my contract with Amazon. Order placed on December 30th 112-4066427-0437006 Shipped on January 12th and will not arrive until January 20th. That is 8 days and not 2 day shipping that states in my order! **************** was rude and unprofessional. I have attached proof of Amazon deceit. On my order it clearly states 2 day shipping. It also shows date to receive is December 20th. Let this be proof to the general public of Amazon deceit. I will also file with FTC and **************** a complaint.

  Business Response

  Date: 01/14/2023

  Hello *****,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand your disappointment regarding the longer delivery estimates at the checkout page even though you have our Prime membership. Also, you were expecting your orders within two days with the selected shipping speed.
  
  Please accept my apology for the inconvenience caused with this, and rest assured that this is not the kind of service we want to provide our Prime customers. Fast, easy shipping and dependable delivery is something that we pride ourselves on at Amazon. It's important for us to understand how situations such as this  directly impacts our customers, and we're grateful for the time you took to share these details.
  
  With regards to the delivery estimates, let me explain how the shipping works. When you place an order with one or two- day delivery shipping, the shipping time doesn't start from the time when the order is placed, the duration of one or two business days will be counted from the time of the package was dispatched from our warehouses.
  
  The confirmed delivery estimates will be displayed at the check out page and the details will be included in the order confirmation email once placed.
  Further, I see that the order has been completely refunded on January 12, 2023 back to your payment method. When the order does show up, you may either refuse the delivery or return if delivered so that the item can be returned back to us. I'm sorry, there isn't an option available for us to issue or apply promotional credits on this issue.
  
  You can view the status of your refund in Your Account here: ***********************************************************************************
  
  I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a three bundle pack of hair October 27, 2022 I believe is the date. I received the package three days later. The hair, which was suppose to be 100% human hair, was not human hair. I called Amazon and started the return process. About two weeks later when I didnt receive my refund I contacted Amazon. While speaking with one of their leaders I said a curse word while talking and the gentleman hung up in my face and sent me a threatening email. I at this moment canceled my prime subscription. The problem is that no one said well you have a return in progress so wait until that is finished because if you cancel your membership all information will be lost. November 4 2022 I took the product to an Amazon locker per the return label and it is now January 12, 2023 and Ive had three leaders hang up in my face while the representatives tell me my order number doesnt exist. The problem with this is I have spoken to three people who have found the number and said the problem is that the account has to be reinstated. They told me technical support would reach out to me and that was over a month ago. I just want my $56 back for the hair Ive already returned.

  Business Response

  Date: 02/07/2023

  Hello ******,
  
  I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed the details of the complaint and successfully added the gift card for an amount of $56.59 to your account in reference to the order #***-5264395-8133820.
  
  You can view your gift card balance and activity here:
  
  ************************************************
  
  Thank you for your co-operation with us in resolving the issue.

  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 7th I placed an order for ************ duel fuel generator (WGen9500DF). On October 12th I received said order. On October 13th I realized that the generator that I ordered was NOT duel fuel . I called Amazon to notify them of the incorrect item being shipped out along with the fact that the box was damaged and the unit itself had some surface damage. I was immediately informed that the item was not returnable and there was nothing that could be done. After going back and forth with Amazon for a few days I spoke to someone that told me I would receive an email with how to send photos etc. for a refund. I sent all the photos requested numerous times and would automatically get an email back stating that I had not sent the correct information. I again spoke with someone who told me they were the highest person within Amazon and there was nothing they could do and hung up on me. I have repeatedly sent the necessary documentation to Amazon and 3 months later I am still sitting on the incorrect item. I have reached out to my debit card in regards to this as well and after 3 months they are stating that there is nothing they can do because of the terms of the sale. Amazon site CLEARLY states "This item is non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement" Not only is this item damaged, but also defective since it is NOT the one I actually ordered and paid for! If I purchase a ******** and receive a ******* clearly I am going to want to return it for a refund. Supporting documents attached clearly show time stamp of arrival, damaged item AND the model number (NOT Duel Fuel). Amazon should do the right thing and issue a credit and or pick it up (it has never been used) and then issue a credit. I should not have to pay for the mistake of Amazon.

  Business Response

  Date: 01/14/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to hear that you received a wrong item instead of ************ ***** Watt Dual Fuel Home Backup Portable ************************** Start, Transfer ***************** and Propane Powered, CARB Complian.
  
  I can see the photos you have shared were received however it was not provided with all the requested information.
  
  The photo has to include the shipping label on the package, the wrong item received, and the condition of the box, and any other bar codes that are present on the wrong item received. The photo you provided was just a damage box hence we were not able to take any action.
  
  We have requested for the photos again on November 17, 2022 however still haven't received the correct details. We have also sent a reminder that we're unable to accept submissions after December 9, 2022 in the email sent on Nov 17.
  
  Since we have not received the details and it is now past the deadline that we have provided, I regret to inform that we are unable to take any action now on this order.
  
  Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************
  

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18729250
  
  I am rejecting this response because: we did supply all requested information and we have also attached it here so that you can use this evidence/proof to provide us with either a refund or a replacement as per Amazons policy on the items web page. Our item was damaged AND defective being you sent the wrong one, it does not work as intended therefore damaged and defective which more than meets what is posted. It should not be this hard to simply get we we paid for.

  Below is the requested information with photo/proof attached addressing each one. Thank you.

  (From Amazon response) The photo has to include:
  

  A) the shipping label on the package
  B) the wrong item received
  C) and the condition of the box
  
  

  ************* alone that we have sent Amazon and that is also attached here, provides ALL the above requested information. The photo is named "Box shows damage, shipping label and wrong item.jpg"

  The other photos show the wrong item being shipped, being delivered on the hand truck and then the confirmation. In addition the photos show the wrong item listed on the box (Wgen9500) and the photo mentioned above with the wrong item on the hand truck has metadata proof of the time the photo was taken which was 10/12/2022  8:44am clearly showing that the wrong one was delivered.
  

   

  Thank you for taking the time to address this and I'm positive with the evidence provided this long time Prime member will not be let down and Amazon will provide us with a refund or replacement.

  
  
  Sincerely,
  
  *****************