Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,248 total complaints in the last 3 years.
21,743 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon give a free trial of using Amazon Prime which is a faster delivery service and movies. So in February right after I use the prime free trial I cancel it. Amazon gives you the option to cancel it. But this is the second time they continue to bill me and I did not know I was being billed. I'm a school bus driver so a few time of year we file unemployment. So I don't use the card Amazon was billing often they have several credit card for me on file. So it went unnoticed that Amazon was taking money out my account every month from march,2022. I just claimed unemployment for xmas holiday and I knew I haven't use the card and they say your card made a payment of $14.99 and it was every month prior. So I spoke to the bank representative and they let me know it's Amazon. This is the second time Amazon have done this to me, this time it just went unnoticed longer. From March 2022 to December 2022. I call Amazon to resolve the issue and the manager is saying she is only giving me 3 months of my money back. I never order anything during this time and I never watched any movies. SHE saying I never cancel but I did, this is the second time they did this, I opt out and cancel and they continued to bill my card, they never send me a cancelation email any of the times and it said it on the screen your Amazon prime is canceled and the manager is saying she don't see me cancel on her end . This is a scam. They got the money I was saving because I rarely use the card and I didn't notice, but I never use their service during that time because i never knew they kept the service on and was billing me. the manager refuse to give me all my money back only 3 months of it. I believe they deliberatley keep customers enrolled even although we cancel. Why should I believe she don't see my cancelation. I did cancel, especially because I had the issue with them before. They don't send you an email when you end it you just select the choice to end it. I want my full refund.
Business Response
Date: 01/15/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and your account. After thorough review I've issued refund for prime charges from March 2022 till date.

Refund has been issued to the original payment method and it will be processed within next 3-5 business days.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:01/13/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to order this item order# ***-8048495-8531422 Ordered December 14th Amazon refused to full fill then had to cancel order then reordered December 29th Amazon again refused to full fill contacted customer service was told to cancel order and reorder which I did ordered January 10th .They will not give a reason as to why they persist advertising a product but refusing to send the order. Yet again they are not full filling this order and are messing around once more If Amazon cannot and or will not full fill orders then they should state this.
Business Response
Date: 01/17/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and understand you concern related to the Order ID: *******************.

I apologies for the inconvenience that you have experienced in this case. The order couldn't be shipped due to inventory issues. Upon checking the Amazon website I see that the fastest delivery date mentioned is for February 4 - 8. You can wait for the item to get delivered or I would request you to cancel and reorder it with other sellers.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 01/24/2023

Better Business Bureau: The customer service representative told be to cancel the order due to not having the item. To add to confusion the customer service agent had no clue that in fact they had sent the item. Amazon is a complete failure today ,they have no clue of what exactly is going on. So I received the order the same day their ********* service " agent said they could not fulfill for the fourth time. Disgraceful

*******************
Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned order # ***-8970455-5325004 back to Amazon on 11/11/22. Item was delivered back to the Amazon return center on 11/15/22. I have not been refunded for the item. Ive reached out to Amazon multiple times and have been told I cannot be refunded until the return center processes the item. Problem is, Amazon received this item 60 days ago. I want to be refunded for this item. I will attach all documents showing item has been returned to Amazon.
Business Response
Date: 01/18/2023
Hello ,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for Order ID: *******************.

I've issued a refund of $925.01 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 01/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Prime order details: Ordered on January 9, 2023 Order# ***-4453262-5323433, for: ***** Secret Japanese Nail File - Professional 6-Pack Nail Files, Double Sided ***************** Nail Filers - 120/180 Grit - Disposable, Salon Smooth, Travel Best Nail File For Shiny Nails (6 Counts) in the amount: MasterCard **** **** Order Summary Item(s) Subtotal: $8.95 ******************** $0.00 Total before tax: $8.95 Estimated tax to be collected: $0.90 Grand Total: $9.85 This was PRIME guaranteed 2 day shipping when I placed the order; guaranteed elvitry by 1/11/23. The order NEVER arrived by 1/11/23- it has actually NEVER even shipped yet and it is 1/13/23. I tried multiple time to cancel the order, as I no longer want the items; I could not. I called Amazon CS and they REFUSED to refund me or CANCEL the order that I NO LONGER WANTED. PRIME MEMBERS HAVE GUARANTEED 2 DAY DELIVER ON ORDERS. AMAZON IS REFUSING TO ABIDE BY THEIR PRIME MEMBER GUARANTEE. I STILL DO NOT HAVE MY ITEM- AND NO LONGER WANT THE ITEM.Since Amazon has shifted their CSR base to *****- their fulfillment is DEPLORABLE. Their customer service is abhorrent. Every every single week, my orders get lost or are not fulfilled as guaranteed they should.Amazon MUST be held accountable to their PRIME members!!!
Business Response
Date: 01/15/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and the order in question. I apologize for the delay in your order. I've passed your message on to the appropriate department in our company for consideration.

We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

Since the order has shipped already and currently in transit we are unable to cancel the order. However, we've issue a full refund of $9.85 for the order on Sunday, January 15, 2023.

It will be processed within 3-5 business days from the issue date. In case the order shows up, we request you to return the item using the return label that has been shared with you.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 01/23/2023

Complaint: 18807668

I am rejecting this response because:

The Amazon CSR representative has lied and misrepresented what has occurred. The item never shipped and they refused to provide proof of shipment.
They refused to comply with Amazon Prime guarantee of 2 days shipping. No accountability and lies.

Sincerely,

***********************************
Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I buy Amazon gift cards and this particular card from ********* and tried to buy birthday gifts from Amazon using the card. Amazon closed my account. I explained that I made an error on the billing address, but then they proceeded to close my account anyway, even after verifying all information. I've talked on the phone and through email with multiple agents about this. They still decided to close my account and I kept my gift card balance as I'm no longer able to get into this account. I had a gift card balance of over $100 on this account that is no longer accessible. I think this is cruel and I would like at least my Amazon gift card money back!! I worked hard to save this money to buy a present. This is theft. Thanks!
Business Response
Date: 02/17/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email 02/01/22.

Sincerely,
Amazon.com
Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 4th I placed Order # ***-4280592-9207468 for a blue tooth speaker with travel case. After receiving the speaker I noticed a defect with it. It does not stop charging or tell you when it is at full charge so this creates a safety hazard with possible explosions/fire from overcharging. This is not a safe product. I contacted customer service to report the problem and was given some trouble shooting information as well as instructions to give them the order number, my name and address as well as serial number. I spoke with ******. That was over 7 days ago and ****** keeps repeating the same thing and has not given me the replacement I was supposed to get under warranty and have basically been blown off by seller.
Business Response
Date: 01/17/2023
Hello Will,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the charging issue with the item Anker Soundcore Bluetooth Speaker with IPX5 Waterproof, Stereo Sound, 24H Playtime, Portable Wireless Speaker for iPhone, ******* and More.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that replacement option is not available for this item. You can return the item for full refund or contact the manufacturer directly for the replacement.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 01/24/2023

Complaint: 18807507

I am rejecting this response because:I have contacted business and was refused

Sincerely,

***************
Business Response
Date: 02/05/2023
Hello Will,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand your concern regarding the charging issue with the item Anker Soundcore Bluetooth Speaker with IPX5 Waterproof, Stereo Sound, 24H Playtime, Portable Wireless Speaker for iPhone, ******* and More.

Upon checking I see that replacement option is not available for this item.

As informed earlier you can return the item for full refund or contact the manufacturer directly for the replacement.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 02/10/2023

Complaint: ******** as I said in the prior three emails. I contacted seller for refund and was blown off. Please read this email and answer it without copying and pasting to previous reply

I am rejecting this response because:

Sincerely,

***************
Business Response
Date: 02/19/2023
Hello Will,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand your concern regarding the charging issue with the item Anker Soundcore Bluetooth Speaker with IPX5 Waterproof, Stereo Sound, 24H Playtime, Portable Wireless Speaker for iPhone, ******* and More.

I've checked and see that replacement option is not available for this item.

As informed earlier you can return the item for full refund. Please let us know if you would like to return the item for a refund so we can create a return label for you.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day. Im *********************, owner of MKL Services Amazon store. This is my third attempt. My situation is bit frustrating since along a month I have tried to contact with you as body regulatory before commercial problems, as is my case because I do not have access to my Amazon MKL Services marketplace. At the first time Amazon noticed me once I filed the complaint in light of you and they notified me that they needed more specific information in the past I explained to you which one was but I have not received an update. I don't know what to do. PLEASE REOPEN THE *****
Business Response
Date: 01/15/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/15/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 02/23/2023
Our Amazon Prime Account and Amazon Seller Account has been locked since March/April of 2022. So around 11 months. During this time, we have sent countless emails and made countless phone calls to resolve the issue. When we reply to Amazon via email we never get a response. We send them all the documents to verify identity and our account and get no further responses. We are simply seeking to regain access to our accounts in order to obtain the money being held in our Seller account and to be able to use Prime as we always have in the past.
Business Response
Date: 02/25/2023
Hello,

We have reviewed your submission and are unable to reinstate your account at this time. Please see prior email communication received in regards to the account reinstatement process.

Thanks

Amazon Seller Performance
Customer Answer
Date: 02/27/2023
To whom this reaches,

We have been trying to resolve this issue for almost a year. Please explain to us what you need in detail so we can move forward. We recently got our personal/retail access back on 02/23/2023 but we still don't have access to Seller Central and our Store. This is what we are still trying to figure out. You have our money tied up for almost a year. We can't check on or do anything with our store so we have no idea what has been going on since the suspension almost a year ago. For all we know Amazon took the money owed to us. We are in the complete dark. Can someone please just call or email us to tell us exactly what we need to do to reinstate the store?

********************************************

*******************

**************

*********************

*******************

**************************************

**************

Thank you for your help,

Complaint: 19458187

I am rejecting this response because:

Sincerely,

********************************************
Business Response
Date: 03/07/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7-Mar-2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/08/2023

Complaint: 18807302

I am rejecting this response because: We have been checking our email non stop and have no email from Amazon regarding further steps or requests for documents. You state that you sent an email on 03/07/2023 but we have no such email. Which email did you send it to? What time was them email sent? The main email for the store is ******************* but again we have not received such an email from you. Please send us the email again with all requested documents and instructions to verify our store. You can send it to any of the following emails:
*******************
*******************
**************************************
We hope to receive the email soon to get this resolved. Again, we have checked all email inboxes, spam, junk, etc. We never received an email from Amazon Seller Support on March 7th, 2023.
Sincerely,

*********************
Business Response
Date: 03/14/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on March 14, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/24/2023

Complaint: 18807302

I am rejecting this response because: We have replied to Amazons email and have not heard anything back. This has been going on for almost a year. We need the Store reopened or the funds released. This has gotten way out of hand and they have no right to hold thousands of my dollars. Please do something Amazon.

Sincerely,

*********************
Business Response
Date: 03/28/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 28 March 2023.

Sincerely,
Amazon - Seller Performance.

Customer Answer
Date: 04/05/2023

Complaint: 18807302
My name is *********************, MKL Services Amazon store owner.

I am rejecting this response because: It's unfair that after spending so much time trying to access my store to find out what happened, I'm now told that I lost my sales privileges and the money that Amazon has kept from me. It is totally unfair because my rights as a customer, a vendor, or a law-abiding citizen have not been respected. I've spent more than a year receiving automated responses to my dozens of inquiries, but I haven't gotten the barest hint of help with my complaint. I kindly ask you to enable my access to my Amazon seller central. Email me if you need any other information.

Sincerely,

*********************
*********************** - **************************************
**********
Initial Complaint
Date:01/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original Order date on 5 **shirts Thursday, December 15, 2022 On December 15, 2022, when I did not receive a package of 5 items (**shirts) and attempted to receive another shipment, and bar that, a refund. From December 15th to now (December 20, 2022) I am dis***ed and appalled at the response I received from Amazon regarding my missing items. On Friday, December 16, 2022, after I made another phone call to Amazon, the agent reported she was showing that two t-shirts had arrived, and the remainder were listed as out for delivery and would probably come as late as Monday. I disputed how she could possibly know the package had indeed arrived, I was told that (as you can see in the attached email) their GPS Systems placed the package at my apartment building and showed the package in good condition, so I would have to get a police report about the stolen items. I asked this agent why there was no picture as is customary after a delivery to take a picture of the package at its destination, and she could not answer the question. There is no picture.During my back-and-forth conversations with Amazon, I was also told that they could not reverse a decision that had been made about my account because I had received one **shirt and not the other five. I explained that one **shirt was shipped via the postal service ****** and was placed in my mailbox. The package that Amazon was supposed to deliver did not arrive at my apartment door. I decided to wait until Monday to see if the **shirts would arrive late. When they did not, I called for a police report to be taken. Because I didn't see where to email the police report, I placed another call to Amazon and inquired about where to send the email. I spoke to **** who gave me the email cs-******************************** to send the police report. It was at this time that **** informed me that I didn't have to send the police report to them because I would not receive a refund nor a new package. I expressed my displeasure and demanded to speak to his supervisor and was transferred to and told by **** that I would not be receiving a refund nor a new package. I had to call Corporate Headquarters, who transferred me to Logistics. I spoke with *** and after he was able to find me in the system and I explained my problem once again, he explained that Amazon hires third party companies, who hire drivers to drive for Amazon and these third-party drivers are in contact with ***************** He transferred me to ***** (another supervisor in Logistics) who, after researching further, told me that the police report email I forwarded to Amazon had been received and would be "reviewed" and a response would take anywhere from 30 to 60 days, IF I would even receive my refund!I have had a long standing (well over a year-close to two) dispute about how my packages are delivered. I have called numerous times regarding the driver leaving the packages outside of the building door or just on the inside of the building door. I have had packages stolen on at least three other occasions but never experienced this before. The packages rarely, if ever, get delivered to the apartment door. I have spoken to at least one neighbor who has had the same issue with Amazon and another delivery company about "dumping" packages and not properly delivering them to the apartment door.I am hopeful that with your assistance, I *** have answers sooner than 30 to 60 days and I will be able to recover my money. These *** be "new" policies put into place as I don't remember Amazon ever having such policies. In any case, perhaps others would like to know how Amazon is dealing with missing/stolen packages nowadays and who they are contracting with to deliver packages that *** or *** not reach the intended destination.Enclosed are emails from Amazon. Unfortunately, I attempted but was not able to send the email I received from the police department report. It is encrypted so it cannot be copied to send as an attachment because it's held as confidential.Thank you for your efforts and I look forward to hearing from you soon.In the meantime, I appreciate any help you give.*********,*********************** ************ ***************** P.S. As of this date 1/13/23- I called to check on the "investigation", I spoke with Agent ******, only to be told there was and is no investigation (as I was led to believe) of my package(s) and I would not be receiving a refund. I was also told that it was a mistake to require me to get a police report (which I did and emailed it to Amazon) and that was a moot issue because I did not meet the threshold of the amount of money required for a policy report to be issued. Amazon disposed of my case December 17, 2022, as "risk of loss" and Amazon determined I am the bearer of that risk, not Amazon. I lost my money because it was determined that the package was delivered to "the location". When I asked how they could determine that it was delivered to my location and that I received the package, I was told that a "wizard map" determined that and that was Amazon's "policy". I then asked who set the "policy" and was told that "Logistics" set the policy. I asked to be transferred to Logistics Team and after being placed on hold for about ***** minutes, an agent (nameless) put me on hold for the second time for another ***** minutes and I reached Agent **, who then told me that the Logistics extension was not on her phone so she could not transfer me! When I asked for the Logistics Team number directly, ** said that she did not have that information. She could not supply me with a direct number. I began this endeavor at 6:12 a.m. CT and ended at 8:15 a.m. CT. Something really is stinky here. Please help. --
Business Response
Date: 01/18/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive five T-shirts from your order.

I apologies for the inconvenience that you have experienced in this case.

I've made an one time exception and issued a refund of $102.63 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-0080256-7133039 I returned both items and you reportedly received them. I paid $27.35 but was not refunded. Please refund the full purchase price and issue a generous courtesy credit for this hassle.
Business Response
Date: 01/15/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order #***-0080256-7133039

Upon checking the order I see that a refund of $22.38 was issued for the order on Saturday, November 5, 2022.

A restocking fee of $4.97 was deducted as we received the item after return window. However, as an exception we can issue a promotional certificate of $5.00 to make up restocking fee.

Please let us know if you would like to accept it from our end. Once confirmed we will process it right away.

We look forward to seeing you again soon

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 01/20/2023

Complaint: 18807211

I am rejecting this response because Amazon did not provide the appropriate refund. I now expect them to provide the full refund due as well as a generous courtesy credit for this hassle if they expect me to continue as an Amazon customer.

Sincerely,

****************
Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, I need your assistance in addressing the deactivation of my Amazon KDP seller account, as I believe it was made in error. On the 16th of October 2022, my account was deactivated due to inaccurate book details in the titles. I addressed the violation, and my account was reactivated on the 26th of October 2022 as I changed categories for all ASINs in question. I continued to review my account to ensure the same issues with any other of my ASINs occurred in my account. I also changed their categories to ensure no violations, but it required time for all the changes to take place. On 16th of November, in the process of changes taking place, my account was deactivated for the same reason.Now Amazon ignores all my appeals and responds with the same automatic texts, and it is impossible for me to reactivate the account. I kindly ask you to help me reactivate my account, as it was deactivated in error.
Business Response
Date: 01/17/2023
On 11/15/2022 we reached out to Mr. ********* informing him his account would be terminated due to a manipulation to our Kindle Services. On 11/17/2022, after reevaluating our decision, which included previous violations. We confirmed that the account was terminated correctly and informed him that it'd remain terminated.
Customer Answer
Date: 01/19/2023

Complaint: 18807063

I am rejecting this response because:
Account was deactivated in error. We addressed the issue and all our products are in the correct category. The account was deactivated during the process of changes being processing. I kindly ask you to review our account again.

Sincerely,

**************************

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