Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

• 

  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

• 

  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

• 

  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon.com is locking peoples accounts and not allowing them access. I have called and answered multiple questions correctly. To the point of going way to much information. I have been told my account is blocked and nothing they can do. So they have basically shut down my business. After I have given them all of my information. People are posting all over online about this happening. I feel that amazon has been hacked and people are giving out information to the hackers. They have also refused to delete my account leaving my information to be accessed.

  Business Response

  Date: 01/15/2023

  Hello,
  
  I'm sorry for the difficulty you encountered while trying to access your Amazon.com account. For your protection, we're only able to make account changes when we can confirm the request is coming from the account holder.
  
  Ensuring the security of our customer account information is our top priority and were not willing to take any short cuts where your privacy is concerned.
  
  The phone security verification questions are necessary to prevent any unauthorized persons from accessing your account.
  
  If you didn't contact us via phone today to access your account, please rest assured that we haven't given any access to your Amazon.com account and all your information is still secure.
  
  If you did contact us today and are still unable to access your account, we recommend that you gather more information about your account, either through your emails or by speaking to household members who share the account, and to contact our Account Change team with that new information (www.amazon.com/contactus). Were available 24 hours a day, 7 days a week.
  
  Alternatively, you can always create a new Amazon account by clicking on "New customer? Start here" when hovering over the sign-in button at the top of the home page.
  
  We look forward to seeing you again soon.

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 14th I was provided a QR code email to ship back a gift we received without a gift receipt. December 15th I dropped off the package A week later I contacted Amazon and they said it was not to be received until December 28th. So I waited. Contacted Amazon again asking about my credit. Im told to wait longer. I have continued to wait and keep getting told another 24hrs. I have provided ********* I dropped off package. At the bottom of the email it clearly states credit will be issued 2-4hrs after being received. According to Amazon this was received on the 28th and still no credit. I have lost count on how many times I have attempted to get updates on my return. This is ridiculous ! Where is the credit and why do I keep getting told to wait? This credit is for $46.12 for a Lego set.

  Business Response

  Date: 01/18/2023

  Hello Crissy,
  
  I am **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your refund for the Gift returned item.
  
  Rest assured, I've requested a refund and it has been processed. Refund amount : $46.12 and it has been credited to your Amazon account as Gift card balance.
  You can track your GC balance here
  *****************************************
  
  You can view details of the completed refund on your Amazon.com account:
  ****************************************************************************************;

  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been experiencing long outages of connectivity with Amazon and my streaming television. I've had to call on several occasions to notify them of this. What is most disturbing is that the problem exists in the evening hours when I turn on my streaming device to watch a movie. I call their customer service to voice my complaint and just as I'm connected to their technical service associate the television starts to work properly, almost as if there is someone monitoring my electronic equipment either from an outside source within my residence or Amazon. There customer complaint **** has been less than responsive.

  Business Response

  Date: 01/26/2023

  Hello *********************,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared and we have reviewed your account in detail. We will not be able to offer any billing adjustments or refunds. 
  
  The outages you are experiencing is due to internet outages from your ISP (internet Service Provider). Please follow the trouble shooting steps listed below:
  
  Unplug your ******* Device from the power supply. Leave the device unplugged until the below trouble shooting steps are complete.
  Restart your modem and router. If possible, move your ******* device and router closer to each other. To restart your home network devices:
  a. Unplug your modem and router and then wait 3 minutes.
  b. Plug in your modem first and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
  c. Plug in your router and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
  Plug in your ******* device and monitor for any outages.
  If the outages persist and If possible, connect your ******* device to an Ethernet cable. Some ******* devices require an Ethernet adapter for this type of connection
  
  If you are not seeing any improvements with the outages after completing all of the trouble shooting steps above we kindly suggest for you to reach out to your ISP ********* Service Provider) for further assistance.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:01/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Read attached email I received this morning regarding a review I wrote in May 2021.

  Business Response

  Date: 01/18/2023

  Hello *********,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I sincerely apologize for the inconvenience caused with the email sent by the seller for the review left on the item purchased for their item. We appreciate that you've brought this situation to our attention.
  
  I've forwarded the details you sent us to our Investigations Team. Each report they receive is investigated and the appropriate action is taken. To report violation of our seller rules and ensure that our Investigations Team has all the necessary information, you can select the 'Report questionable activity' link in the email from the seller. We investigate each report and take any necessary appropriate action.
  
  Further, to help our investigation to take appropriate action, I kindly request you to share us the screen shot of the email confirming the "from" and "to" email addresses used by the seller to send the email.
  
  Alternatively, you may forward the email received to our email address *********************************************** to get this escalated further.
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/10/2023 morning - Amazon placed my account on temporary hold. I provided them with the requested information including statements.1/10/2023 afternoon - Amazon closed my account including the $100 in gift card balance. I called Amazon customer service to inquire as to why and to get my gift card balance returned to me. I was advised it would be ***** hours for the account specialist team to reach out. I sent an email to any customer service email I could find and no response or help from those emails either.1/12/2023 - Called Amazon 48 hours later after receiving no call, email or response to my inquiry. I spoke to a supervisor and was advised that my request to the account specialist team was never submitted. She advised she would submit one to them and I was get a response in 24 hours.1/13/2023 - I called Amazon 24 hours later as I had not received a response from the account specialist team. My first initial call, I asked to speak with a supervisor and was on hold for 30 minutes and then Amazon disconnected my call. After not receiving a return call, I called back in to speak with a supervisor. I was advised that customer service could not access my account and that I would need to wait for the account specialist team to email me within SEVEN days. Amazon has closed my account with no explanation, stolen gift card balances, no one will research or help retrieve the balance of the gift cards. I have been given two different SLAs for resolution and neither were upheld and now received a third SLA that is unacceptable. I would like Amazon to return the gift card balance that was stolen when they closed my account.

  Business Response

  Date: 02/08/2023

  Hello ******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.
  
  If you are unable to login to your account, you may try resetting your account password using the forgot password option on the login page or reply back to us for assistance.
  
  Thank you for your patience and we are sorry if any inconvenience was caused.
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my Amazon account ********************** received an email saying my account is closed because of directly linked to an account we have closed for violating the terms of our Conditions of Use agreement. However, I have an order #***-0756226-8475438 linked to this account that is worth around $10000 returned but not refunded.I've contacted Amazon customer ******************** more than 10 times, every time they tell me to fill out a form when I sign in to my account, but I can't even sign in so I can't access the form. Although I want my account to be reopened, my priority is to get my refund back. Their customer service told me that they can't do anything to the order with the account closed and they can't help me with anything. That leaves me with no one to contact and a loss of $10000. Please help me get my refund back. To appeal for the closed account:I am an international student. My previous account was closed when I was in *****. You asked me to call and filled something but I can't since I was in another ************** doesn't allow us to go to ** website when you are in *****. I tried to explain to you the situation, but the agent clearly didn't make a note as he said he would. so you closed my account without any more communication. My first account is closed because of this.I opened this ********************** account and pay for prime because I want to use Amazon again. This time I bought 4 MacBooks, but one of the packages arrived defective so I asked *** to return it. I then contacted you multiple times about this and no agent did anything. Because of some misoperation from ***, they delivered the package again. But I have already bought the supposed to be returned ones elsewhere, thats the reason why I am making a big return. Ive been a loyal Amazon user since the day I arrived in the US five years ago and have many buying histories for both accounts. Please help me reactivate my account and most importantly refund my MacBook order. Thank you so much.

  Business Response

  Date: 02/17/2023

  Hello,
  
  Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.
  
  As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:
  
  **************************************************************************************
  
  If you don't hear from our ************** by 05 March 2023, please write back so we can find out what happened.
  
  Thank you for your understanding.

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered an item that was due to be delivered 1/12/22. Did not come. After contacting Amazon was told it would not arrive until 4 days later. Amazon is not keeping contract promises by ensuring items are delivered on time, but continues to take prime membership fees from customers and in return breaches portions of the contract as a prime member. Amazon it continually not delivering items on time as promised. They are also putting refunds on amazon gift cards stating they are unable to process the refund back to its original form of purchase.

  Business Response

  Date: 01/19/2023

  Hello *****, 
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I am sorry to hear that some of your packages were delivered later than you were expecting. We are not able to issue a refund for your Prime membership if the benefits were used. 
  
  Amazon Prime is a membership program that offers many benefits, including FREE Two-Day shipping on millions of items, access to movies and TV shows, ad-free music, unlimited photo storage, and Kindle books. It is not just a free or a expedited shipping program. You can view a complete list of benefits here: 
  **********************************************************************************;
  
  More information about Amazon Prime, including membership Terms & Conditions, can be found on our Help pages: 
  ***************************************************************;
  
  Our shipping estimates take into account the time it takes to receive the item, pack it, and prepare it for shipment. For more information visit: 
  *********************************************************************************;
  
  I am afraid, we do not have an option to offer adjustments or waivers for Prime. 
  
  You can cancel your Amazon Prime membership and receive a refund of the membership fee if you or your registered guests haven't used the membership benefits. To cancel your membership, please visit the membership cancellation page to check eligibility and for options: ***************************************;
  
  With reference refunds made to the gift card balance, we are not able to resubmit the refund once it is used, even partially. We request you to carefully review the selected refund method in these cases. In case you believe the refund was incorrectly submitted to a gift card balance, please check for options on your refunds page or reach **************** for assistance before placing further orders. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter. 
  
  Regards, 
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had mis-deliveries happen REPEATEDLY. Over and over and over. And, to make things even MORE unbelievable, the incompetent who "delivers" them to the SAME wrong address every time (even though my address is CLEARLY readable on the level), delivers HIS stuff to ME (one of which was apparently medication he probably desperately requires). Call ***************** Useless. They boldface lie to you, tell you they're going to elevate your case, then do absolutely nothing. I finally got SO sick and tired of it, that the last time it occurred (September 11, 2022, Order# ***-1397355-8125056), I once again called useless ******************* and was told that they had never elevated it as they repeatedly promised, and THIS time, they ASSURE me, it would go into some sort of corporate-level action. Which, obviously, was another lie, as I was promised a refund AND that they would reship the missing item to me at no cost. The refund I got. The promised replacement (and this was in SEPTEMBER), I am still waiting for. At this point, I refuse to buy ANYTHING from Amazon again. Why SHOULD I, when I know I can't trust them to deliver a simple package to my front door? I will do my part by "shouting to the world" about my experiences - hopefully I can cost them a few clients.

  Business Response

  Date: 02/20/2023

  Hello ****,
  
  I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your complaint. Your experience with our delivery service Amazon Logistics, was brought to my attention. This is certainly not the experience we want for our customers. I do understand the level of disappointment this has caused to you and if I had been in this situation I would have felt the same.
  
  I've reviewed Order Id: ******************* shows as ordered on September 11, 2022
  Also there is no replacement made from our end on this Order but a refund has been processed on Tuesday, September 13, 2022 at 5:52 PM (PDT). Also I do Apologize for the incorrect information provided by our agent about replacement.
  
  However, I would like to investigate further on this. Please share the details (tracking id/pic) which are incorrectly delivered to your address also please order any item, so we can check with the recent Order delivery and tracking appropriately.
  Rest assured once we receive more information, we would like to resolve it at earliest.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 18808403
  
  I am rejecting this response because: I have been constantly misled and lied to by this company, and as such have no reason to believe in their honesty in this instance either.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan.10,2023 I made a purchase on Amazon for a battery the item was ****. I received a item box on Jan 11,2023 to informed them that the item was not in the box. Amazon informed me that it was nothing that they could so not even refunded my back. This is theft if I purchased a item & didn't received the item I want my refund since I had to go somewhere and purchase my battery.

  Business Response

  Date: 01/15/2023

  Hello,
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  
  
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered: October 6, 2022 Total: $181.89 Item: Apple AirPods Pro Amazon.com order number: 114-3806225-5053810 Credit Card transaction: **** ending in **** The original order was not the new air pods that I was expecting. I did not realize until after I started using them. When I figured out they were not the new air pods I return them.10/20/22 I Received email from buyer-return@amazon stating Apple AirPods Pro Wireless Earbuds were swapped and so they were discarded. Please return the correct item to us by November 7, 2022 if you would like a refund.Subsequently, spoke with an Amazon rep that told me there was nothing they could do at this point.My issues:1. If the wrong air pods were placed in the return container, they should have not been discarded.2. Amazon has a charge on my credit card for a returned item 3. Receiving interest charges for an item that I don't have 4. Poor customer service 5. Amount of extra personal time to resolve this issue 6. In good faith I went ahead and brought 2 pair of the desired airpod pro 2's.

  Business Response

  Date: 01/23/2023

   

  Hello,

  My name is ******** and I am a member of the Amazon Account Services team.

  Your return for the order 114-3806225-5053810 contained Apple AirPods Pro Wireless Earbuds s/n H6PHRWE81059" in used/damaged condition [dirt, scratches], instead of the original Apple AirPods Pro Wireless Earbuds with MagSafe Charging Case.As stated in your previous messages, we cannot issue a refund for this order until we receive the correct item.

  Return the correct item to us if you would like a refund.

   

  Im sorry for any disappointment caused and appreciate your understanding.

   

  Best Regards,

  Victoria,

  Escalation Specialist Amazon.com www.amazon.com