Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  
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  Amazon Fulfillment Center

  2010 Broening Highway Baltimore, MD 21224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  placed an order on Amazon app 01/11/23. While at work I received a notification stating my order was delivered in the mailroom on 01/12/23. I immediately left work because the mailroom is outdoors and isnt secure whatsoever. When I arrived I didnt see a package so I checked the Amazon locker room; again no package. I contacted Amazon at that time and was told there was nothing that could be done before 01/13/23 at 6pm stating that the package couldve (no surety) been marked as delivered early but was still in transit. Today is 01/13/23, I arrived home in hope to gain my package but again no package. When I contacted customer service I was told that there was nothing they could do about it. I asked does that mean I lose my money and get nothing and the customer service agent assured me that I was at total loss. See attachment for clarity regarding how/why/who to the whereabouts of my order. I want a refund

  Business Response

  Date: 01/15/2023

  Hello Desimond,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your item(s) from order #***-8923181-9409032.
  
  I see that the details of the order were already reviewed by our internal team. Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."
  
  See ********************************************************************************************* more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 01/16/2023

   
  Complaint: 18811825
  
  I am rejecting this response because:
  Amazon failed to deliver my order. Its considered theft to steal money/merchandise from a customer. I trusted ********************** to deliver items I purchased and instead I was robbed of my order and money. I want to speak with Amazon CEO. It is Amazon responsibility to ensure that an order reaches its customer. The driver failed to do so. ********************** had the option to place my package in a Amazon locker on the property In which the package was supposed to be delivered but instead left the package exposed to others in a outdoor mail room. I have already contact local police and also my attorney is opening a civil case against Amazon 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon keeps ****ing my items as delivered but they are not being delivered. The issue is if I have an order with multiple items on it and only ONE ITEM IS DELIVERED the amazon delivery driver ****s ALL MY ITEMS DELIVERED TO GIVE YOU AN EXAMPLE I HAD AN order that contained EIGHTEEN ITEMS ON IT AND AMAZON SHOWED THAT THEY WOUKD BE DELIVERED ON JANUARY 10TH. THE AMAZON DELIVERY DRIVER DID SHOW UP ON THE 10TH AND HANDED ME A VERY SMALL BOX SO SMALL I KNEW THERE WAS NO WAY 18 ITEMS WERE IN THE **** I HAVE TRUED TO GET HELP FROM AMAZON BUT THEY ACT LIKE IM LYING. I DONT LIE NOR DO I STEAL!! I have paid for a ton of things but they are not being delivered one item gets delivered in the order yet all items in the order get ****ed delivered whether theyre really delivered . I used amazon for probably 10 years now and never had these kind of issues until they started using their own delivery trucks to deliver the items ordered all I know is Im at the point of not ever wanting to use them again because I keep paying for items and never get what Ive paid for and its seriously a nightmare trying to get the issue fixed. I even sent amazon ([email protected]) an email with a document that contained screen prints trying to get them to see there is a serious issue thats happening right now and theres no way Im the only one this is happening to!! I cannot even get a response from them! I tried calling their customer support number and that was a nightmare in itself. They seriously need to figure out how to solve the issue. Maybe they need to ship revry item out with their own order number so things do not get **** delivered when they are not actually delivered!!

  Business Response

  Date: 01/15/2023

  Hello ********,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details reviewed by our internal team and received an update on the issue.
  
  As this needs to be reviewed by our Logistics team, for any delivery issues or an issue related to a Driver you can contact our Amazon Logistics directly at ************ to speak to them. They can address your issues.
  
  I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a small freezer that doesn't work. Ran over 24 hours on coldest temp it was warm inside. I filled a claim with Amazon on 12/7/2022. They said seller had 7 days to respond. Otherwise, they'd fully refund my money and I wouldn't need to worry about shipping the freezer back. Item number 111-7390852-5881814.By 12/14/2022, no refund. Called again, spoke with a supervisor who guaranteed Id receive a refund within 1 week. Around 12/21/2022, no refund. I called again, spoke with ***, supervisor. She said shed expedite my refund and guaranteed Id have it in 2 to 3 business days.Around 12/26/2023, no refund. Called again, spoke with *******, supervisor. He guaranteed Id get my refund within 2 days. I said Amazon could have Fed-X pick up the item since Id thrown away the original box and *** doesn't service my town. He too said since the seller didn't respond, I didn't need to worry about shipping the freezer back. By 12/28/2022, no refund. Around 12/31/2022, called again, spoke with a supervisor who's name started with an S. He apologized and guaranteed Id have my refund no later than 01/06/2023. He also offered me 1 free month of Prime. I asked him at least 10 times to confirm that I'd get my refund by 01/06/2023. He said yes every time. By 01/09/2023, still no refund. Called Amazon again, spoke with another *******, supervisor. However, he stated Amazon withdrew my claim because I hadn't sent the freezer back. I'm angry.Today, 01/13/2023, I received an email with the name of the seller. It said once they receive the freezer, Amazon would reinvestigate my claim.I've talked to a total of 12 people, all made promises and guarantees yet no refund.Amazons more interested in playing games than taking care of a valued Prime member. I'm on disability so the $241 owed to me might as well be one million dollars. Thank you My Amazon account is under *******************************, ************, *********************

  Business Response

  Date: 01/19/2023

   

  Hello,

  We have reviewed the issue filed for the Order and noticed that the Buyer wished to receive a refund for the item.

  A full refund is issued to the Buyer in the original payment method on c.

  Refund Amount: USD 225.89

  Refund Date: 1/19/2022

  In summary, Buyer has been refunded in full.

  Sincerely,

  Customer Answer

  Date: 01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date was 01/10/2023 for the amount of $37.61. I purchased 2 items from Amazon that were marked as delivered but were never delivered to my home. I had contacted Amazon directly after the delivery scan and they told me to contact to them tomorrow and I would be refunded, I contacted them the following day like instructed and they declined to refund me that it was my fault that my home address was not secure. There was no delivery picture or proof of delivery. The package was not delivered to my home and I'd like a refund for this order.

  Business Response

  Date: 01/15/2023

  Hello *****,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you have placed orders for two items but you haven't received them though tracking says delivered. I'm sorry for any inconvenience caused with this.
  
  I've tried to locate the orders with the information available in your complaint. Unfortunately, I'm unable to locate the exact orders you are referring to, please share the order numbers so that we can review the issue and assist you further.
  
  For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.
  
  If you're not sure what e-mail address your account is under, please contact us via phone:
  
  **********************************************************.
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
  
  Rest assured, once we receive the complete information we will address the issue as soon as possible.
  
  We look forward to seeing you again soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 01/16/2023

   
  Complaint: 18811426
  
  I am rejecting this response because: ORDER # 114-1056102-5168243
  
  
  ORDER # 114-0567781-4711458
  
  
  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/27/2023

  Hello *****,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your items from orders #***-1056102-5168243 and #***-0567781-47***58.
  
  Based on the results of our investigation, we aren't able to provide a refund or replacement for these orders at this time.
  
  Based on the information provided by the carrier, we're able to confirm that your orders were delivered with the same package weight and dimensions mentioned on our website.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."
  
  See ********************************************************************************************* more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18811426
  
  I am rejecting this response because: I did not receive these packages and there is no proof of delivery. Please refund the order fully.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have called in multiple times to ask for a refund on order #***-0976767-6906603. This is for the *** Air 2S - Drone Quadcopter UAV in amount $947.40. The dispute has now been closed by the bank in Amazon's favor, and Amazon is still holding the money for this order and has not issued a refund, despite admitting that the order has been received. I request a refund to a gift card for this order.The Chargebacks/Amazon Payments has been completely unresponsive by email for months. The case has been open since November, and I fail to receive any responses when communicating with this team. I've been told there is no alternative way to communicate with this team. I request a response as soon as possible for this case.

  Business Response

  Date: 01/21/2023

  Hello Fedor,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you haven't received the refund for the item 'DJI Air 2S - Drone Quadcopter' purchased in 114-0976767-6906603. I'm sorry for the inconvenience caused with this.
  
  I've reviewed the order details and see that there isn't any return received for the item. Unfortunately, we do not have an option to refund the item without the item being received and processed at our returns center.
  
  You may contact the return carrier / Locker facility used to return the item for further assistance on this.
  
  I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

   

  Customer Answer

  Date: 01/21/2023

   
  Complaint: 18810510
  
  I am rejecting this response because I have evidence the return was completed, since two orders were returned together and the other one was refunded correctly.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received item DID NOT order! It appears to be a Moissanite ring. This is weird plus seems to be alot of complaints from other people on the web with same issues with different items, same address.

  Business Response

  Date: 01/15/2023

  Hello ****, 
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I'm sorry to hear about the problem with your unexpected delivery of the Moissanite ring. I thank you for reporting the issue to us and assure you we will take appropriate action. 
  
  In this case, there's no need to return the item for us to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.
  
  In this case, I would request more information to flag the issue; please share the tracking number on the package or any other identifiers so we can research further. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter. 
  
  Regards, 
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date Nov 26, 2022 Order #***-4952515-7455439 Order total $3,064.11 (8 items)One item missing $1600. Msi gtx video card.Item was never received/delivered even though it stated it was. I talked with amazone over and over everytime different awnsers. Hung up on lied to ans cheated.Told to call back over and over. Told to file police report and I did. Month later told to file it a it a different way after following emails correctly, i can not file as theft because I don't know what happend amazon kept asking to illegal file police reports.After they stalled for over 45 days they tell me sorry it's past the time limit???Even talking to customer service ****** told me they send it to me and even if I get it to call for a refund ad a gift from amzon??? 1,600$ video card.They are very rude on the phone I have done everything I was told and they keep changing the requirements. Amazon does not care about thier customers anymore.

  Business Response

  Date: 01/16/2023

  Hello ****,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We couldn't verify the details of the Police Report you provided.
  
  In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
  
  - The delivery address regarding this incident.
  
  - The items were delivered according to the carrier tracking.
  
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  
  - The date the report was created.
  
  - If the Police Report was created over the phone: The name and badge number of the reporting officer.
  
  Therefore, we're unable to assist you any further in this matter.
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 11/14 order #***-8725535-1439427 for ***** Loves *********************** ******* Collection FRA-01 Spa/Granite Contemporary 86 x 12 Rug that cost $582.99. The item was delivered to ********************************************************************* and after the item was delivered, I realized that it would not fit in the space. I reached out to Amazon to facilitate a return and the only option was for the item to be picked up due to the size and weight. I scheduled the item to be picked up at the first available date and time which was 12/04 between 9am to 12pm. The instructions stated that I was to place the item outside my front door and that the shipping company will print the label for you and pick up the package at your specified address. The rug was packaged in its original packaging and I set it outside the front door on 12/04. The shipping company arrived to my house on 12/04 and I spoke with them as they were picking up the rug. The issue is that I never received a refund for the returned rug. It has been over 7 weeks since the rug was picked up and there has not been a credit applied to my account. I have reached out to Amazon via chat regarding the rug 3 times and I also called in to speak to customer service a couple of times. I called into Amazon again and I spoke with a customer service agent in the ************************ and she provided me with the tracking number which was CRXL00822318 and the pickup carrier was AMXLPickup_US I will include all communication that I have from Amazon regarding the pickup return of this item. I am requesting to be refunded for the $582.99 for the item that was picked up and returned. (the full issue is listed in the document with notes and screenshots of the directions, shipment tracking etc.) All I want is to receive a refund for the item that was picked up and returned through Amazon.

  Business Response

  Date: 01/23/2023

  Hello,
  
  We have denied the customers request for a refund because customer filed a chargeback dispute with their card issuer on this order. The dispute on this order has been closed by customer's bank. 
  Hence, we will not take any further actions on this disputed order. 
  Kindly request customer to contact their card issuer for more information with regards to this transaction. 
  
  Sincerely, 
  
  ******
  Amazon.com

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 18809922
  
  I am rejecting this response because:

  The rug was returned and picked up by Amazon. I have included a video in the attachment, along with screenshots. 
  I request the following:
  1. TSR Recovery Services claim initiated by Amazon be closed, as they received the rug back
  2. The flag placed on my account by the return specialist be removed since this was pertaining the rug and the rug was returned. 
  
  Sincerely,
  
  *****************************
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon charges me for prime delivery and over the course of several months have made deliveries well outside the accepted delivery window or not at all. When approached for a refund (1 month) for the service that was not being honored (over nearly a year), they refused. I find this to be both predatory and unethical, and my request for resolution to be reasonable.

  Business Response

  Date: 01/16/2023

  Hello ****,
  
  I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  We apologies for the inconvenience caused with your recent delayed Prime Orders.
  
  I've reviewed account and unable to locate the Orders you are referring to. Please share us any recent 5 delayed Orders which was delivered post delivery date, so we can investigate on it and take appropriate actions against driver.
  
  Also, I can confirm that the Prime is inactive now and has already been cancelled. A refund of ***** USD against transaction D01-3220497-3430658 has been processed on January 13, 2023.
  Refunds typically process within 3-5 business days and appear as a credit to your payment method.
  
  You can reinstate your Prime membership at anytime by visiting:
  ****************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a charge for ***** amazon digital on my bank account, I logged on my account to chat with them and they confirmed it was for ****** +, I told him I never authorized the subscription and I wanted to cancel. I asked him how long this has been happening and he told me 35 times.I said WHAT!!! I demanded my money back and he said he could only give me 12 months back. They can look up my account, we never watch ****** and my kids are all older. I want my money back, this is theft! I never subscribed nor authorized for this! They can verify its never been used!

  Business Response

  Date: 01/15/2023

  Hello ******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I understand you were charged for ****** subscriptions. 
  
  Upon checking our logs, I've found that the subscription was cancelled and relevant refunds were issued when you contacted our customer service via chat on January 13, 2023.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  *****************************