Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,378 total complaints in the last 3 years.
17,477 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can not post reviews on items I purchased , please review and escalate this with the appropriate department. I think there has been a mistake. All the proper reviews that I have left has been purged, I'd need them to be restored "We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [email protected]."
Business Response
Date: 10/16/2022
Hello,
Thank you for your inquiry.We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.
To learn more about this policy, go to "Community Guidelines":https://www.amazon.com/gp/help/customer/display.html?nodeId=********* Has your account been deactivated in error?If you believe there has been an error, please submit an explanation. Your explanation should include the following information:-- Evidence or examples that demonstrate that your account complies with our policies.To contact us about this decision, please reply to this email.
Amazon Review Moderation team
Initial Complaint
Date:10/04/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an item that advertised a rebate as a sales tool and incentive. **************** was notified of a failure in the system to provide a mechanism for such a rebate. Interestingly upon my complaint they changed the webpage for that item minus the rebate language. I have a screenshot of original page with the stipulation that the rebate would be paid on purchases through year ****. **************** said nothing further could be done even though they are the Seller and profited in the the process and it violates FTC rules regarding false advertising. The rebate is for $12 and I think it's very foolish and illegal to operate in such a manner.
Business Response
Date: 10/06/2022
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the issue you've had with the order #***-0675874-2781804.

Up on checking, I see that a refund of $17.86 was issued to your **** on October 6, 2022. This refund will reflect in 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/04/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 1, 2022 I tried for 3 hours to cancel my grocery order because I wasnt going to be there to get groceries, but Amazon hung up the phone on me twice, and then when I got them 1 hour before grocery delivery they tell me they cant cancel the order!
Business Response
Date: 10/06/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Grocery order. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 18163552

I am rejecting this response because:

I had to cancel and change my credit card due to the account hack
2 autopays didn't go through and I was threatened with fees
Representatives became annoyed when I called to solve the situation
Which was done multiple times

Sincerely,

***************************************
Customer Answer
Date: 10/04/2022
I purchased 2 books on Amazon.com on 8/19/2022. As a prime member I recieved the book(s) on 8/22. One book was missing. Instead a blank notebook was sent. Upon calling customer service I was told they would send a replacement for a book entitled Shadow Journal.i was told I didn't need to return the notebook. I disposed of it. On 8/24 I recieved the shadow journal. 2 weeks ago I received an email regarding this book in Spanish. I do not read or comprehend Spanish. Upon calling customer service I was told I needed to return the shadow journal! ***** could explain why I needed to return a book I ordered, was not sent, then replaced! I have used and written in the book! Today I received an email saying I was being charged AGAIN for the shadow journal as I have not returned it! I only received one copy of the book as it didn't come in the original order! It was sent and received on 8/24! I called customer service and explained the situation AGAIN! I was told I would be refunded for the second charge and it would be "escalated" to prevent any further problems. I cannot return an item I had ordered to begin with! I am a prime member. I pay monthly for their service! I use Amazon as items can't be found elsewhere!My account was hacked in Sept 2020 and I called customer service. They promised to handle the situation. The charges were STILL on my credit card that month. One agent said "they were only for" under a dollar each! It took me several months to solve with bank. I was receiving emails to review these items!
Business Response
Date: 10/05/2022
Hello ***************************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order return and retro charge issues.

I apologize for the inconvenience that you've experienced in this case.

I've checked and reverted the retro charge amount which was charged for the order.

Amount will be reverted within 3 to 5 business days.

Also, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/07/2022
I had to call Amazon again tonite in order to solve the situation

I finally received an email saying the refund had been processed
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
after 1 hour on the phone and talking to associates and managers, no one could give me access to my account even thou i purchased something not even a week ago. they keep charging me for prime membership even thou they cant reset my password because my past credit cards expired and they use credit card numbers to verify accounts now. just to login but they dont mind running those numbers to charge you
Business Response
Date: 10/05/2022
Hello ***,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern with being able to log in to the account and your asking for assistance with the password change. I have reviewed the account, and believe your access has since been restored.

While checking the emails shared with you on the subject, I was able to find we sent you an email on Monday, October 3, 2022 at 7:31 PM (PDT) that password has changed.

In case you need any other assistance, please reach our **************** Teams. We are available 24/7 for assistance.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned order 111-8002508-5022655 and it was received by the returns center awhile ago. I was told I would receive a refund within 3-5 days and still have not. I am filing this complaint to receive the refund I am due.
Business Response
Date: 10/20/2022
Tell us why here...Hello,

I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.

The customer disputed the order with their payment issuer before the return and refund processed. **************** refunded the cardholder directly by closing the dispute in their favor.

Sincerely,

---

*******

Amazon.com | ***********************
Initial Complaint
Date:10/03/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
112-7460778-5389037 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.112-7460778-5389037
Business Response
Date: 10/18/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Initial Complaint
Date:10/03/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon calling back to file a complaint and report the last logistics supervisor mentioned in my last bbb report, for what he did to **** am being informed that now my account is locked and can not be accessed.
Business Response
Date: 10/09/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused.

Upon checking on it, I can see the account is active and there is no lock/hold on your account. If you are unable to login or need help with any specific order, I request you to please help us with the order# or item you needed help with, I'll look into it for you for the resolution.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
113-9000795-2061004 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/18/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 18/10/2022.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18163070

I am rejecting this response because: I can not log in, Amazon claim that there is not enough information to perform a security check to help me login.

Sincerely,

***************
Business Response
Date: 11/03/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 10/18/2022.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
***
Amazon.com
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
111-4006861-8896237 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/18/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com

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