Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,379 total complaints in the last 3 years.
17,471 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An Amazon.com order #***-4843334-1934634 was reported as an unauthorized on my account(which i reported). The order was then removed due to unauthorized activity on my account. I requested to be refunded via my amazon gift card but was lied to about when the refund would be available by numerous customer service agents and "specialists". Here is what I was told and again for the 100th or so time I am requesting a full refund for this order. ***** | **************** Thanks for contacting ********************** ****************. My name is *****. How may I assist you today?R9:24 PM I am reaching out regarding being lied to by a customer service rep ******* | **************** Your order is already cancelled.Within 3-5 days you'll get the refund of your gift card.Please don't worry.P6:04 PM Okay? But wasn't refunded or anything for the unauthorized purchase?6:04 PM ******* | **************** No, it is not refunded.You'll get the refund within 3-5 days.Please don't worry.P6:05 PM I am worried because I was told that before and have been dealing with this for almost 2 months now.6:05 PM ******* | **************** If I relate it to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention to happen.P6:05 PM I doubt it and I never got an email claiming or stating I was or will he refunded *be So you can tell me all you want doesn't mean Im going to believe it.Thanks though 6:07 PM ******* | **************** It is my privilege to have you as our valued ************ always want to make sure you are always taken care of.9:26 PM ***** | **************** I'm sorry to hear that.Could you please elaborate the query so that I can assist you Accordingly in the best possible way?R9:26 PM It has been more than 5 days since I last reached out. Did you just delete my message? .Being lied to, promised "refund" not being made, etc. No refund was issued and all I got were lies and bs.
Business Response
Date: 01/26/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on [14/1/2022].
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
Initial Complaint
Date:01/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered 5 items through Amazon on 1/14/23 4 items should arrive Sunday, then 1 between 23-25.This am I was asked to change my card to take out $7.19. I authorize that amount.Although I checked my back and they took out $22.36 My items amount 11.99+11.06+6.64+13.88+6.55= ***** ~**** coupon total ***** +10% taxes ****= ***** Amazon gift card ~50.00=$5.19 I owe.They are charging fee taxes per shipment that was not the agreement or authorization.I have called three times speaking with 3 customer service 3 supervisors.They refuse to credit the over charge of $17.23.
Business Response
Date: 01/17/2023
Hello ******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint, let me share you charge details as per item breakup

1. Item Price: $11.99 + Tax $1.20 =$13.19 Charged from Gift card balance.
2. Item Price: $11.06 and Item Price: $6.64, Tax for both items is $1.77 = $19.47 Charged from Gift card balance.
3 & 4. Item Price: $13.88 and Tax $1.29 = $14.17 Charged partially from GC and Credit Card ($*****)

There is an another Item Price: $16.99, Tax $1.70 = Total ***** Charged partially from GC and Credit Card ($*****).

Total charged 29.97 GC + ***** CC = $52.33
Please note that we charge Tax as per Item price and not as per shipment.

Based on the investigation we have not charged any additional amount and hence no refund will be processed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 01/17/2023

Complaint: 18813587

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:01/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed this order. # ***-9613023-8449067. The ******* ****-N Black Flexible Measuring Wrist Band Hand Watch Tool is creased in so many places it is unusable. When trying to return or replace Amazon wants to change me $8 for doing it. I will be filing a dispute also.
Business Response
Date: 01/17/2023
********************,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and apologies for the inconvenience caused with the item and return.

Generally, we allow to create a free return of an item within 30 days from date of purchase.

Rest assured, I've created a return label. Please visit the link below to find instructions and a mailing label for returning your Order.
**********************************************************

The link to print this label will expire in 7 days. If clicking on the link doesn't work, try copying and pasting it into your browser's address window.
If clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. After you're signed in, try clicking it again or copying and pasting it into your browser's address window.

*************************************************************************

You can track your return on its way back to us here:
**********************************************************?ref=orc_hp_p_exr

Once we've received the return, we'll process your refund to Original payment method. Refund will be credited back to Original payment method in next 3-5 business days from date of issuance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 01/17/2023

Complaint: 18813572

I am rejecting this response because: He created a label without contacting me and set it up to where I have to go to a *** drop off. This will not happen being I do not drive. I will be filing a dispute with my Bank. This Guy is a real piece of work!!!!!

Sincerely,

*******************************
Business Response
Date: 01/26/2023
********************,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you want a pickup service but I'm really sorry to inform you that we will be not able to cover any charges applied by *** services.

We could help you with a prepaid return label to drop the package as the best option.

We request your patience and understanding in this.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 02/02/2023

Complaint: 18813572

I am rejecting this response because: Its BS. They send you a defective item and then want you to spend money to send it back. I am filing a dispute. Amazon is nothing anymore but a bunch of useless Indians!!!!!!!!

Sincerely,

*******************************
Initial Complaint
Date:01/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is saying he did not return an item when I did. I have two types of proof from the *** store and Ive tried to notify Amazon several times with no help. Even called the corporate office and was forwarded to a barely speaking Agent. I have emailed them with proof that I had shipped it back but they will not believe me would like my $70 back they owe me
Business Response
Date: 01/16/2023
Hello April,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with Order return and refund.

I've reviewed your account and see that the Order was delivered to you on Saturday, December 3, 2022 and return was created on: Monday, December 5, 2022 at 3:55 PM (PST) and a confirmation email has been sent and there is no return tracking 1Z6V51589053030004

Furthermore, I can see the image shared in this complaint has a different tracking number and the return label was created before the Order is actually delivered that is on 30th November.

You can view return in this link
************************************************************************************************************

Based on the investigations, we will not be able to take actions on this Order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 01/16/2023

Complaint: 18813488

I am rejecting this response because: 2nd file did not go through. It is the one that shows *** shows proof that the package was delivered and the signature of the person that signed it

Sincerely,

*******************
Customer Answer
Date: 01/24/2023
I have sent this proof it was received by whoever it was supposed to get to. I am not sure it is going through bc I am not getting a response from either party. Please let me know if you get it. Thank you
Customer Answer
Date: 01/27/2023
Please see attached.
Initial Complaint
Date:01/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a hoodie on 12/20/22 slated for delivery 1/7. *** came to deliver it but knocked on a mailroom door and said delivery failed, so I have to pick it up. I asked them to leave the package, but they said it was a seller requirement on Amazon's side. I called Amazon on 1/14 to ask them to change it they said they did not have that requirement. I called *** who says they do. I just want my hoodie.
Business Response
Date: 01/22/2023
Hello ***********,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and I apologize for the inconvenience that you've experienced with your Order delay by our carrier partner *** for Order No: 113-4465522-9472245

After reviewing your account, I can confirm that the Order was delivered on Thursday, 19 January. I'll forwarded your complaint to our internal team as a feedback.

I've issued a $5 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:
****************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 01/24/2023

Complaint: 18813482

I am rejecting this response because: its disrespectful of the time I spent fulfilling my order. I had to call both businesses and sit in my mailroom in the cold to work so Id hear the door. Zero effort was made on your end to rectify the situation I have to do everything. I pay for prime and $5, with a laundry list of restrictions, is like a middle finger.

Sincerely,

***************************************
Initial Complaint
Date:01/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was adding money to my amazon.com account balance with prepaid gift cards I received from Christmas. I had purchased many items with the balance and reloaded almost 600$ with no problem. The problem came when I tried to purchase a 10$ Roblox gift card for my brother and my account was locked immediately after. I contacted amazon to unlock it and they sent a special rep to help me, but he ended up telling me my account will not be opened because I had another account that closed for no reason. They won't even try to give me my money back and I had almost 450$ in my amazon balance! My account was listed under the email ************************
Business Response
Date: 01/23/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Customer Answer
Date: 01/23/2023

Complaint: 18813422

I am rejecting this response because:I still have almost $500 in that account and I will not let Amazon keep my money. I want my account to by unlocked so I can use it or for the funds to be reimbursed a different way.

Sincerely,

*************************
Business Response
Date: 02/02/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the hold on your account as well as the gift card balance. While we can relate to your concern, the response you received was correct.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed your to the buyer account on our site. We took this action because an investigation of the account indicated that the buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

I also share the link to the help pages regarding your Gift Card balance. We will not be able to transfer, reinstate or refund the same.
***********************************************************************************************************************************************************************

"We reserve the right, without notice to you, to void Gift Cards (including as a component of your Amazon.com Balance) without a refund, suspend or terminate customer accounts, suspend or terminate the ability to use our services, cancel or limit orders, and bill alternative forms of payment if we suspect that a Gift Card is obtained, used, or applied to an Amazon.com account (or your Amazon.com Balance is applied to a purchase) fraudulently, unlawfully, or otherwise in violation of these terms and conditions."

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on January 9, 2023:***'s *** Mill Organic Quick Cooking Steel Cut Oats, 22-ounce (Pack of 4)Sold by: Amazon.com Services LLC $28.15 Condition: New Order# ***-4342746-7099455 ----Amazon.com committed to providing me with this box of products from ***'s *** Mill Oats: ***'s *** Mill Organic Quick Cooking Steel Cut Oats, 22-ounce (Pack of 4). The dispute stems from the fact that Amazon sent me only 1 pack, instead of a 4 pack. When I approached them for a refund they denied my request. Amazon has not tried to resolve the problem. They have instead made my refund request into a mission for deflecting their responsibility for their own failed shipment. Amazon wishes to blame the manufacturer of the product even though I purchased it from Amazon directly.
Business Response
Date: 01/15/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund for the order. You will see the refund in 5 business days in your card. Once processed, you can see the refund here:

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 01/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid 139 dollars for prime membership and they won't let me in my account
Business Response
Date: 01/16/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the account.

I would request you to please help us with the issue in detail with any screenshots so that we can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:01/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was treated very rudely by an ****** male customer service representative when he rudely refused to assist me with a simple cancellation of my order
Business Response
Date: 01/17/2023
Hello ******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

I've reviewed your account and could see that this is a 3rd Party Seller Order.
I'm sorry to inform you that we do not have an option to cancel it. As it has already been shipped by Seller, I'd request you to please return the item for a refund as the best option.

You can Print the label from below link once the Order is delivered.
************************************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:01/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Tineco vacuum on 1/3/23, my package was delivered 1/6/23. It was sent in a cardboard Amazon box and inside was a tineco box. When I opened the tineco box I could tell the vacuum was not new and that I had been sent a dirty used item. I initiated a return on Amazon and *** picked up the item 1/7/23. Tracking shows the item was successfully returned to Amazon. I did not see a refund for my item for $531.24 as I expected. I contacted Amazon multiple times and kept getting a run around saying they received a used item and I needed to return the correct item. After multiple messages Amazon is stating the returned item is not the correct vacuum and is a different vacuum, however this is what was sent to me by Amazon. They are denying a refund until they say they get the correct item, however I was not sent the correct item. I already returned the used item sent to me and I cannot return something that was never sent to me.
Business Response
Date: 01/15/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand your concern regarding your order #***-8228590-2997001. I see that the details of the request was already re-investigated by our internal team and sent you email correspondence dated Saturday, January 14, 2023 at 8:06 AM (PST) with the subject line "Your Amazon.com returns".

I request you to kindly review the email correspondence sent on this. I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on the this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 01/15/2023

Complaint: 18813128

I am rejecting this response because they have not resolved the matter. I am being charged $500 for an item I received used and returned the next day via **** They refuse to accept they messed up and say they discarded the used item and I am still being charged the full amount and left with no item!

Business Response
Date: 01/27/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've re-checked the details of the complaint and the order details and confirm that your return for the order #***-8228590-2997001 contained black and white Tineco Floor IPX4 Cordless Wet Dry Vacuum Cleaner in used/damaged condition instead of the original Tineco Floor ONE S5 PRO 2 Cordless Wet Dry Vacuum Smart Hardwood Floor Cleaner Machine, One-Step Cleaning Mop for Sticky Messes and Pet Hair, LCD Display, APP, Voice Guide with Ultra Mode .

Based on our records, the package was delivered in good condition and the correct item was in the package when it left our fulfillment center.

As stated in your previous messages, we cannot issue a refund for this order until we receive the correct item. Return the correct item to us if you would like a refund.

While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct.

You can review our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below:

www.amazon.com/help/conditionsofuse

We are sorry that we have not been able to resolve this matter to your satisfaction.

We appreciate your understanding.

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 02/02/2023

Complaint: 18813128

I am rejecting this response because I returned the same item they sent me and they are still charging me for it even though they sent me the item used.

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