Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,454 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
date of try before you buy: 12/3/2022 Date they contacted me to say they are charging me 1/19/23 They waited a month to tell me an item a returned was damaged and they will be charging me for everything in the box and they refuse to give me the items they are stealing and refusing to help Absolutely horrible customer. This is fraud. You wont give proof of anything wont send product back but are going to charge me. The products did not fit and were returned over a month ago. This is the first contact and your supervisors in customer service are not customer friendly. Said read terms and conditions we cant help you then signed off of conversation without giving me to someone who can give me information. That is a problem. The business has done nothing to help or even show anything they just told me to deal with it
Business Response
Date: 02/10/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the charge on your Try Before You Buy order and have looked into the issue. The charge was in order, as the returned item(s) did not meet the conditions of the offer.

I share the link to the Terms and Conditions page below.
********************************************?ref=insider_ar_tips_prmwrdrb&ref_=hp_ab_link_n_qa_qsm_null&qid=1676027719039&sr=13-1-acs

"Items must be returned with tags on and in their original packaging, including: hangers, polybags, shoe boxes, dust bags, and gift boxes. Items must be unused, unworn, unwashed, and undamaged. When we receive a return, we will determine in our sole discretion if the products are in acceptable condition as specified in the Amazon Fashion returns policy. If returned products are determined by us not to be in acceptable condition, we may in our sole discretion charge you the purchase price."

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the Incident Report filed with Amazon. They refuse to refund me for both items but say they will refund me only for one Juzo Compression Leg Wrap which I purchased for my Medical Treatment. Both items were returned to them and received by their Warehouse on December 23, 2022. When I filled out the Return I made a mistake and didn't click on both Leg Wraps separately as I thought this was all one return. Amazon says the return shows only one was returned because they only looked at the label. However 2 were physically returned and their Warehouse should have seen this when they unpacked the return box. I contacted Amazon December 21 to let them know of my error and they wrote me an email saying they had made a note of it and would refund me for both items since I had contacted them and explained. it. Now after 30 days of waiting they are saying that because I made the error on the return label it is my fault and they will only refund me for the one item I checked off. I am disabled and have Lymphedema. I need to replace this purchase for my health and am entitled to the full refund of $89.99 (2 leg wraps) X 2 = $179.98 Total Refund. 1. Order number:___ ORDER # ***-8071249-3761826 2. Today's date. (MM/DD/YYYY):___JANUARY 20, 2023 3. Date return item was shipped. (MM/DD/YYYY):__DECEMBER 20, 2022 4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc.):__*** DROP OFF (PROOF OF RECEIPT BY AMAZON FULLMENT CENTER IS ATTACHED)5. Description of the item returned (item name, color, size, quantity, etc.):__. 2 of: Juzo Reversible Versatile Support 30-60mmHg Calf Compression Wrap, ****** L **** TOTAL: $179.98 (RETURN INFO ATTACHED)Please Help. This has been a nightmare and taken multiple hours and days over the last 30 days of my time. Amazon's **************** is literally non existent. It has now become only robotic.
Business Response
Date: 02/08/2023
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the order ID: *******************.

Upon checking I see that refund for both items has been issued on Friday, January 20, 2023 at 8:45 AM (PST) and Monday, February 6, 2023 at 9:44 AM (PST).

You can view details of the completed refund on your Amazon.com account: **********************************************************************************

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 02/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory.
However,I want it on record that this refund came as a result of 6 weeks of numerous contacts with Amazon and being dismissed. As a result of countless days and hours trying to get my refund it wasn't untill I filed a complaint, that Amazon finally issued the refund. Thank you BBB!
Sincerely, H

*********************************
Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/20/2023, I added a new camera to my Blink system. Upon doing so, I discovered the device would not record video without an additional subscription plan above and beyond the hundreds of dollars already spent on the cameras themselves. Their own help files confirm I should be eligible for legacy cloud storage in the amount of **** seconds of video, but support refuses to acknowledge this fact, and wants to debate when I created the account instead of properly assisting me. This is a clear BAIT AND SWITCH SCAM, and I must insist this business provide the level of service they have actually advertised.
Customer Answer
Date: 01/21/2023
This has been resolved and may be closed
Initial Complaint
Date:01/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whomever is seeing this. Ive ran into a major problem with ordering a product for on your company website. This item was requested to be delivered to a specific room of UChealth of ********. The package says it was delivered to a resident. A resident to a hospital that has over a thousand residents. They didnt take a picture. So I can track this down. They didnt go by procedure of the hospital and hand it to shipping and receiving. They just handed it to a resident. They think thats delivering a package. I would understand if this was a house. Totally understand it. But this is a very VERY big hospital. Your driver lost my package. Now this company is putting the blame on me. Because I wasnt the one resident of over a thousand people. For all I know someone got really lucky off the street and posed as me and suckered the driver and now amazon is putting that blame on me. I just want what I paid for. Even after the VERY VERY rude conversation I had with one of your employees that answer calls. Please please help me. This isnt my fault. I shouldnt be the one that is of blame for this. I dont have the time or the health to go play detective. As I am currently rehabbing a broken leg that someone else caused by running me over. Please give me a little sympathy and handle this mistake by amazons driver so I didnt get ************************** by amazon. I was also having major troubles with amazon customer service by utilizing the resources that Amazon offers through their customer care. I would be stopped by the agent and told I cant help you. Until you get a police report. But they wont tell me who I am supposed to make as the accused. Because the only person that is the accused is the driver. When I ask for a supervisor. They refuse to give me one by putting me on hold for five minutes. Then coming on the line saying they havent been waiting for five minutes and they dont have time to wait any longer. So sorry. Then hangs up. Order# ***-68640082233033
Business Response
Date: 02/01/2023
Hello,

Were sorry to hear that you havent received your items from order #***-6864008-2233033.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipment that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed before Sunday, 5 March 2023 and provided in English or Spanish to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

*****
Amazon.com
*****************************
Customer Answer
Date: 02/02/2023

Complaint: 18870773

I am rejecting this response because:

Sincerely,

*********************

there driver delivered it in correctly. There is NOTHING police can do. I just hope they know I also took bbb advice and contacted the attorney general of Washington. It really did not have to come to this.
Initial Complaint
Date:01/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 4, 2023 I ordered Telephone batteries, Phoozy Apollo II Phone case, and Lanyani, 6 pack coin bags. I received the batteries however I am still waiting for the other items to be shipped. The order number is 111-4677179-6264220. I have contacted Amazon for help three times but the staff is no help at all to find out what is the delay of the other 2 items. It is now January 20, 2023. I ordered a Meriwool mens base layer 400g thermal shirt, xtra large, Army green on January 20, 2023. The order number is112-0623792-9967448. The date for delivery on the site was Tuesday, January 31, 2023. This was free delivery. When seeing and printing my receipt the date of delivery was March 6, 2023. I am not an Amazon Prime member but that should not make a difference when the site posts a delivery date. Amazon presents fraudulent information on their website for shipping and receiving dates. Is this an acceptable practice in these days? What is the consumers rights?
Business Response
Date: 02/01/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the concern you have shared with us on the delivery of your Orders ID: ******************* and 111-4677179-6264220; I have looked into the matter in detail. Were sorry for any misunderstanding.

I see you are referring to the estimated delivery dates when the order was placed. While we do our best to make sure your orders are delivered as soon as possible, there are some factors beyond out control.

Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment. Our shipping times are based on a variety of factors. You may want to check the weekend delivery settings for your address here:
******************************************

View up-to-date order status information by visiting Your Account here:
***********************************************************************************
***********************************************************************************

You could also sign up to receive order shipping status via text by visiting:
***************************************************

In this case, you do have the option to refuse delivery or request cancellation of your order if the delivery is too late to be usable.

We appreciate your taking the time to provide us feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/06/2023

Complaint: 18870592

I am rejecting this response because:

Sincerely,

************************* Amazon Representative ***** contacted me by e-mail and stated," our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed." I was also given a link to check delivery settings for my address. The link was: https.//www.amazon.com/a/addresses. The link showed my address. It was of no help. ***** did not help resolve any shipping issues. When going to a product on Amazon site it will state: "free delivery, day and date." When ordering products as in my complaint the receipt had a longer shipping time as described on site when I ordered the wool base layer. Wool base layer was ordered on 20, January 2023. On product site it stated free delivery Tuesday, January 2023. Product was in stock at time of the order. When I later printed receipt it stated delivery on March 6, 2023. That was 34 days longer than posted on Amazon site. Site posts delivery day and date for free delivery not estimated day and date for delivery. I would like to know hoe ***** helped resolve my complaint with the response he gave me. I should have received items as advertised especially when shipped by Amazon! The response was not reasonable, valid or an ethical response for answering my complaint. The advertising on Amazon site is fraudulent. Items should be delivered as advertised on product page. Complaint not resolved. No acceptable explanation from Raman!
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I been trying to return a broken Dryer vent to Amazon the carrier came out today didnt take the item And left a label.I contacted Amazon and theyve stated they must charge me to pick the item up and was very rude to me ! Lately Amazon has been horrible my items have been getting delivered to other people ,uhauls been pulling up Instead of Amazon trucks things been crazy for sure using amazon
Business Response
Date: 01/23/2023
Hello Rania,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

While I understand your disappointment with the returns policy where the pickup will be charged.

Please be assured that you can return the items free of cost when the return reason is an error from our end using the Drop off method. However, the pickup will be charged in all instances.

To return the item, go to our Online Returns Center:

**************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi! It's Amazon's messaging assistant again.Silicon Power DDR3 16GB (2 x 8GB) 1600MHz (PC3 *****) 240-pin CL11 1.35V / 1.5V Unbuffered UDIMM PC Computer Desktop Memory Module Ram Upgrade Is this what you need help with?7:09 PM Yes, thats it 7:09 PM Messaging Assistant | **************** We tried to deliver your package but weren't able to.To help with the next delivery attempt, you can check your instructions or provide feedback. What would you like to do?7:09 PM Provide feedback 7:09 PM Messaging Assistant | **************** To help me direct your feedback to the right team, can you select what your feedback is about?7:10 PM Delivery was not attempted 7:10 PM Messaging Assistant | **************** Please leave a comment about how your experience went.7:10 PM Driver never attempt delivery 7:10 PM Messaging Assistant | **************** Thank you for the information. I appreciate that you took the time to let us know what happened.Sorry your package wasn't delivered. We'll try to deliver it again and it should arrive by Thursday, Jan 26. If not, please come back here for help with your delivery.Is there anything else I can help you with?7:10 PM Yes, original issue wasn't resolved 7:10 PM Messaging Assistant | **************** Ok, you can chat with an associate now or request a call back.You can also go to your **************** hub to fix most things or to search help pages. What do you prefer?7:10 PM Chat with an associate now 7:10 PM Messaging Assistant | **************** If you have details you think would help the associate, type them here.An associate will join the chat.7:10 PM Not delivered, told driver be instructed to deliver it tonight 7:10 PM ************ has joined & will be ready to chat in just a minute.Raghi | **************** Hello ********* , how are you? my name is ***** (*???*)?R7:11 PM was told would recieve a phone call when delivered not heard anything shove the emoji 7:11 PM Raghi | **************** I understand that you didn't get your package as promised. ?No need to worry at all, I will definitely take ?care of this situation? and help you in best possible way. Let me check the real time tracking ************ since this was not delivered as promised I will refund the shipping charge back R7:12 PM and have been lied to by several customer service associates let me guess it also can not be delivered tonight right?7:12 PM Raghi | **************** I don't want to provide you any false information or fake promise, like you will defininetly receive it today itself because you will be waiting for the package and that will make you more frustrated as well as upset . I know customer's feelings and situations because I am also a customer from one end. So, I won't be giving you a fake promise. R7:14 PM okay...but I have been waiting since this said it was orignally going to be delieverd at 1:15pm so shipping refund is nice...but this is not the first time it has happened 7:15 PM Raghi | **************** Now he as ****ed hold for next day delivery and went back to station. In this case I will reschedule for tomorrow and I can add a shipping note from my end so that the driver can see the newly updated notes from the account and also, he will be directly notified about this note in the device when he reaches your location as a pop up message , so that he can deliver the package without any fail.R7:15 PM the driver never follows instructions never called or anything which drivers have done in the past the driver just pulled in, never left the vehicle and left there was never an attempt to deliever 7:16 PM Raghi | **************** It's in **************** . This is a RESIDENTIAL ADDRESS . This is an URGENT DELIVERY. NO ACCESS CODE NEEDED. Please deliver the package to APT 266 FRONT DOOR. Safe place is front door. If you find difficulty in locating or accessing please call customer immediately. Do take this as an urgent delivery and please deliver it without any fail , Customer is waiting for the package. Thank you This is the direct notes for tomorrow's driver shall I save it?R7:17 PM **** as to call when delivering ************ is the phone number 7:17 PM Raghi | **************** sure I will ***** PM and note...different driver then today requested the one today never attempt, lied I have it on camera 7:18 PM ***** | **************** tomorrow a new driver will be assigned and when he is out for delivery this long message will be showed always in his device as a pop up message R7:18 PM I should get a full refund for this....cause this was way unacceptable 7:18 PM Raghi | **************** I only have an option to issue $6 back as promo shall I issue ?R7:19 PM PROMO...NO PROMO CREDIT IS ONLY GOOD FOR AMAZON BASICS 7:19 PM Raghi | **************** If I issue the refund now this order will be cancelled R7:19 PM REFUND THE SHIPPING This was the messages sent to me. I ordered something and the delievery was never attempted. I want a refund of my shipping and handling fees
Business Response
Date: 02/02/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order. Upon checking, the e-mail address you have provided to us doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

****************************************************************;

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/03/2023

Complaint: 18870487

I am rejecting this response because: 1) I gave the order number in this complaint. The email address was ********************* 2)I did call, was told by a supervisor that my order was refunded and "I can have the item for free since the driver never truely attempted delivery" only to get threatening emails and communications. Hence why i have contacted the BBB and legal council!

Sincerely,

*********************************
Customer Answer
Date: 02/07/2023
112-7895697-4640210 was the order number. They just finally today gave a refund after finally admitting their mistake
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding my return for order number 111-9363068-8027408. I purchased an Apple Watch Series 8 but received an Apple Watch Series 3. In my return request I noted that the wrong item was received. The return was hand delivered to your Amazon Hub in ********, ** on January 4. The status of the return states "Return received. Processing your refund. Return received on: Jan 11, 2023". It is now January 20 and the refund has not been processed. Per the Amazon website, "We will process your refund in 2-3 days. Once your refund is processed, it can take 2-3 business days for the refund appear in your bank account or credit card statement.": I contacted Amazon and was told it could be up to 60 days until my refund is issued despite their refund policy. I am requesting the return of $402.67 be issued back to the card with which it was purchased ASAP.
Business Response
Date: 02/16/2023
Hello,
We are currently working with your card issuer to resolve this dispute.Card issuers usually resolve chargeback disputes within 30 days, but sometimes it can take longer. If you need more information or wish to cancel any disputes, please contact your card issuer.
Sincerely,
********
Amazon.com
==========
Customer Answer
Date: 02/18/2023

Complaint: 18870470

I am rejecting this response because: Amazon needs to just issue the refund

Sincerely,

*****************************
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: Order 111-3492850-4593061 To Whom It May ******* I ordered a Vitilan Ebike, order number 111-3492850-4593061 through Amazon.com on June 5, 2022.The item was defective (pedal kept coming off,the seat post clamp would come off when raising/lowering the seat, and it was just overall cheap- it didnt feel safe, as the brakes would squeak and the whole frame would shimmy when slowing down). Also, it would continue to accelerate when hitting the brakes which was a clear safety issue.I contacted the 3rd party Amazon seller, Vitilan biking, and returned it within the return timeframe.The seller took the bike back, and then said I caused damage and charged me a restocking fee of several hundred dollars.This was ********, I only used the bike a handful of times and repackaged it as best I could. I have videos of the packed away bike and photos of the day I shipped it, if requested.When I disputed the restocking fee, the seller started ignoring **** have been in touch with Amazons customer service via chat and phone call at least 15 times since then.Every single time, I end up at a dead end. They tell me they will message the seller on my behalf.They then tell me someone from the A-Z guarantee team will be in touch within 7 days. I have been told this at least 5 times and I never hear back from anyone.When I try to return through the app I am told that I do not qualify for a refund since I was already [partially] refunded.At one point I was told I would receive a refund on my credit card within 7 days which never ca****t is clear that it is a dead end going through Amazon chat and phone support, so I am writing in here, expecting a refund for my restocking fee and honestly I think the seller should be removed from the platform.I am very persistent and am not going to give up until I receive a refund of $338.98 as I am rightfully owed.*On 1/12/23 Amazon told me they were sending a refund but they never did.
Business Response
Date: 03/01/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. A careful review of your account reflects that the correct information has already been provided.

Upon checking, I see that a gift card of $388 has been already issued to your Amazon account. Please check the email sent by our Executive Customer Relations team on Saturday, January 21, 2023 at 1:48 PM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase of a crypto miner Antminer ka3 worth $9796.57 and the item weights over 30 pounds. As I was signing for it I notice the package didnt come close to the size and asked the carrier. The carrier then ask me for the tracking number and I gave it to him. He told me that is the correct package and I told him no so he told me I can refuse it and I did. The seller has already received the refused package I sent back and I havent got a refund and I called 3 times one time they told me as soon as the seller received the package I will be refunded. So far that hasnt happen then I call 2 more times. Amazon representative hung up on me and the second representative told me my name is not in Their system or dont have an account on my name.I called the the carrier *** and I confirmed the seller already have the item. I havent heard from Amazon or see any refunded transaction on my account. They even charged a card that I didnt use for the purchase.
Business Response
Date: 02/01/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear that you haven't received your refund for Antminer KA3 166Th/s Kadena Mining Machine, KDA 3154W Asic Miner with PSU. The package tracking shows it's being returned to you. Once you receive it back, please resend it back to Amazon.

You can mail your package back using the return label provided in our ********************* (*************************************)

The return window for Antminer KA3 166Th/s Kadena Mining Machine, KDA 3154W Asic Miner with PSU expires on February 17, 2023. You can still return the item after the return window, but you may be charged a restocking fee.

We need the item to be physically received and verified by the return center before a refund can be issued.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/14/2023
I waiting on my credit card company to let me know if any refund was issue. As of now we are still waiting on the refund to be issued. Thank you

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