Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,469 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/21/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 14, 2023, I completed a contract with Amazon.Com trade-in company to trade in an iPad for $30 gift card paid instantly and 20% towards a new tablet. The terms and conditions of the trade was that if Amazon.com rejected the unit the $30 will be deducted from the gift cards balance first *** any remaining amounts will be charged to the card on file. On January 21, 2023, I received notification that the trade-in was rejected and that my card on file was charged $30. I called Amazon customer service and asked why my card was charged and the funds were not taken back from the gift card as stipulated in the terms and conditions as well as in the email notification. The associates passed me around from department to department and left me on extended holds. When I could speak to someone they claim they do not know how to fix it.
Business Response
Date: 01/28/2023
Hello Ebony,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear about the charge on a Trade-In Order.

As the trade in item is rejected, we tried to charge from Gift card balance and due to technical issue it was processed from Credit card.

However, it is not possible for us to remove the Gift card balance of $30 as we already charged on your card.
To help you, I've issued a refund of $30 on a different Order.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************.
Customer Answer
Date: 01/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account is locked, and I try to contact the customer service to get help, they forward this request to specialist and the specialist ask me for upload some information. But they provide me a invalid link which I can't open, I try to feedback this condition to CS but the specialist just send me the same email and ask me to login to upload infos. They even close my account directly and rudely because the customer service adviced me to try to submit the request again and again.So I decided to give up this account , but there's other issues. Amazon send me a wrong items I purchased, I want to return and get my money back and they told me I can't. Is just like a robbery. What I want is they resume my account or return my money
Business Response
Date: 01/25/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 25/1/2022.
Sincerely,
Amazon.com
Customer Answer
Date: 01/25/2023

Complaint: 18875876

I am rejecting this response because:
They mailed me to provide a recent billing statement for this payment card, and I've do so and provided all necessary documents to prove card ownership (include billing statement, card photo, card information, phone numbers), but they only automatically replied
"After a review of your details, we have determined it is necessary to close your Amazon.com account. Any pending orders have been canceled."

Sincerely,

************
Business Response
Date: 02/14/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 14 February, 2023 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 02/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************
Initial Complaint
Date:01/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im so tired and stressed out at this point that Amazon didnt fail to disappoint me again. 3 months ago Amazon failed to resolve a return issue and I just let it go as I was tired of being transferred from one manager to another about a simple return item. This week I had placed an order for over $1000 and the 1 st shipment was supposed to come on 19th Thursday Jan 2023 of 6 items. A bed frame, mirror, dog food, flannel sheet, two large towels, garbage bags. On 19th Thursday at 6pm est I received 4 of my items bed frame, mirror, dog food and the flannel sheet. I didnt receive the trash bag and the towels and when I checked my Amazon app the tracking said it was on the way and will be delivered by 8pm and at 7pm my tracking said that these two items were delivered and I went downstairs to check and there was nothing and when I checked the tracking it had the same pictures as me previous delivery had and said items were delivered at 4:30pm. I had clearly mentioned signature required during check out. The manager said it doesnt matter what you put. Depends on the carrier! Now 1st shipment was through ***** which I received the 2nd shipment of missing items were through Amazon carries. I had talked to 2 different managers and a couple reps for hours in the past 3days and they said that the carrier made a mistake by clicking delivered and to wait as they could not track my items and they send me a email saying Amazon will not be responsible for lost and stolen items. Why would someone steal a trash bag and not a flannel sheet which is expensive? Im so stressed out as I have bunch of other orders on the way over $700 worth to be delivered and if Amazon is going tell me again we wont be responsible for lost or stolen item again for all my orders. I was going to place another order of $1500 but Im concerned if I can trust Amazon ever again. I have added the pictures of what my tracking said.
Business Response
Date: 01/25/2023
Hello Tshewang,

I am **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from Order No: 113-4146704-4978625

Based on the results of our investigation, we aren't able to provide a Replace or refund for this order at this time.

Based on the information provided by the carrier, we're able to confirm that your package was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 01/25/2023

Complaint: 18875692

I am rejecting this response because:

Sincerely,

*************
also I had deliveries still coming and my last delivery was yesterday and my stuff was left in front of apartment 14 and my package clearly says apartment 22. So at this point Amazon can completely deny a $50 items for a customer who have place orders over $1000.
Business Response
Date: 02/04/2023
Hello Tshewang,

I am **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that about the problem you had with delivery instructions not followed by amazon drivers.
I've forwarded these instructions to our transportation team as a feedback. You can update the same from your account.

For one-time directions:
- Before completing your order click "Edit" below your selected delivery slot and add notes.

For permanent use:
  1. Log into your account and go into your Ordering and shopping preferences
  2. Click "Your addresses"
  3. Locate the address that is used for your Amazon Fresh Orders and select "Add delivery instructions"
  4. Enter your delivery instructions and save the update

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 02/15/2023

Complaint: 18875692

I am rejecting this response because: I have already had added instructions on my delivery notes and I have even talked to couple reps and managers to add my number to receive and notification and they said I couldnt do that!

Sincerely,

Tshewang Dema
Business Response
Date: 02/23/2023
Hello Tshewang,

I am **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed again and it says delivered to correct address. Unfortunately, we will not be able to replace or refund at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.

Were unable to accept Police Reports that are in pending or any other incomplete status.
The Police Report must be filed before 10th march and provided in English or Spanish to be considered for review.

We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:01/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is lying about their shipping speeds. Before the pandemic started, when you were a prime member you got unlimited free 2 day shipping. Meaning when you ordered something it arrived to your house within 2 days. Now, they tell you the unlimited free 2 day shipping means that the item will be shipped within 2 days but it could take up to 15 days to receive it. But even that is not true. I've ordered things from Amazon that had 2 day shipping as a prime member but the date it was supposed to be received was 10 days out. According to the tracking tool on the website, it wasn't even shipped for 9 days, meaning it was overnighted. If they were going to overnight the package whey did they wait 9 days? The prime benefits page still says free 2 day shipping, but they don't tell you how long it really takes to get your order. This all started when the pandemic started and now that everything is back to normal they are still doing it. I think everyone was willing to make allowances when it appeared to be needed, but Amazon is taking advantage of the fact that people have limited attention spans and forgot how it used to be.
Business Response
Date: 01/23/2023
Hello Devin,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to learn about the delivery delays you've experienced with your recent orders.

In order to address this issue effectively, we request you to write us back with recent five the order ID's when the shipment was not delivered by the delivery date promised in the order confirmation email.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:01/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered a pair of jogger 2X size and amazon sent me a medium i have to return them but they say i have to wait 2 weeks for a refund on my gift card and this is outrageous amazon is always messing my ********* i want my refund when *** picks up the return so i can re order the joggers and i want amazon to send the right size with no defects to the pants thank you
Business Response
Date: 01/23/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you've had with your order. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

****************************************************************;

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 01/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************************* every thig worked out i was sent my pants in the right size thank you
Initial Complaint
Date:01/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I scheduled a return *** pick up back on October 17th for an Apple watch, it was picked up October 18th and delivered back to the warehouse dock by October 20th. Its been over 3 months now and Amazon is still refusing to refund me for an order that was delivered back to them 3 months ago, which is ridiculous.Amazon policy clearly states that return takes up to 2 weeks to process, and for certain items up to 60 days because they know 2 months is the time limit to file a claim or dispute with either your bank or the shipping carrier, in this case which is ***. Multiple different representatives tell me to wait until December 20th for my order to be processed and contact back by then. Its January 21st now and when I contact them and speak with countless different individuals telling me that I have to contact *** to figure out where my package is and that they can't refund me since its been over 60 days, what a coincident right?I also contacted *** multiple times, back and forth like a cat and mouse game. They even sent me an email confirmation regarding the proof of delivery for the package, but Amazon says that its not been "processed" at their warehouse and that they can't issue a refund unless its processed. So going back to them telling me to contact *** to find my package is absurd, because the item was delivered back 3 months ago, but their warehouse failed to process my package. If a warehouse employee loses, misplace, stolen or forgot to process a package, does Amazon expect the customer to pay for that mistake? Because at this point that is blatantly robbing people's money. Because how can you not refund someone for something that was returned over 3 months ago, that you failed to process the return at your warehouse and expect me to just hand over $300 for free. That is Amazon's responsibility to find out why the warehouse lost my return package.
Business Response
Date: 02/02/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-3148784-5808200. Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 60 days, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:01/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 1/14 I purchased a 3d printer from Amazon in ORDER # ***-5152595-0581802 -- it arrived defective and I realized this when I went to build it on 1/18. I contacted amazon, and they insist I must return it and wait up to 40~ days to receive a refund. this is inadequate because the product is more expensive now than when I purchased it, I want a replacement, and moreover I need it today or tommorow so I can't afford to wait that long.Amazon has been entirely nonresponsive to the issue outside of the canned response that they'll issue a refund 'within 30 days' after it arrives. The warranty is for 30 days only too, so they can just scam me out of it by doing this as well. The timeline is unreasonable. I need a working 3d printer in the next day or two now, and I notified amazon of this DOA on 1/18.Additionally, I've spent nearly a half dozen hours at this point trying to rectify the issue with amazon. That's why I've included the store credit as a desired resolution on top of a replacement. Amazon promises a refund OR a replacement in a timely fashion. ***** days is not timely by any measure.
Customer Answer
Date: 01/22/2023
Hello,
I filed complaint #******** on Sunday and I want to close it. Amazon's executive team reached out to me and resolved my issue. While I wish it had taken less effort and time, it's all been resolved now, so there's nothing left for you to do.
Thank you,
*********************
Business Response
Date: 01/23/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-5152595-0581802. Upon checking I see that a replacement order #***-6509431-2525014 has been created and it will be delivered by Wednesday, January 25, 2023.

I understand your concern about the refund time frame. Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:01/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received boots as a gift, didn't even wear a full month and soles are coming apart, causing wet feet. Contacted Amazon and made an exception to return and submit a gift card for total purchase amount to my Amazon acct no restocking fee charged, per employee ******, which sent this info in writing. I have called numerous times asking where the refund is and have been treated rudely and told I will only be getting the ****** even tho I was told I would get ****** the original price paid for the boots .I was also told a 3 day turn around after boots were returned. none of this has taken place. I should not have been told information of process that cannot be honored! Also I pay for Amazon prime to get certain deliveres within 2 days, I have not gotten items in the said delivery window- I'm paying around ***** per month and not receiving any benefits.
Business Response
Date: 01/23/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the order was shipped on January 14, 2023. You will need to wait till February 14, 2023 before we can take a further look into this issue.

While I understand you were promised a full refund for the order, however, we will be able to issue refund only to the amount which is shown by the returns center. In this case, I'm sorry once again for the misunderstanding this has caused.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 01/26/2023

Complaint: 18873535

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:01/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Order 112-9203055-3296250 I spent over ****** on clip in extensions the description indicates each pack had 8 pieces. Each pack did not come with 8 pieces only 6 and 7. I contact customer service via chat and they offered to refund me for the products however I said Ill return them to *** first and then theyll refund me immediately. I was hung up on by two supervisors and yelled at . Im beyond disappointed and offended. I need my money back immediately!!!
Business Response
Date: 02/01/2023
Hello Ms *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the order #*****************. .

Up on checking, I see that a total refund of $223.53 was issued to your **** January 29, 2023. This refund will reflect in your statement in 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Abhishek
Amazon.com
***********************************
Initial Complaint
Date:01/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a student prime membership that I paid for annually. My membership was set to renew December 31st 2021. I saw on my card statement in January 2022 that I was charged for a full price membership in the amount of $128.22 instead of the student membership amount of $62.00. I called Amazon January 18th ******************************************************** school to keep the student membership. I provided the documents and they charged me $62 for a student prime membership, but never credited me for the full price membership I was charged 2.5 weeks prior. My membership is set to renew again and I reviewed my prior membership charges and saw the double charge (a charge for full price annual membership and student prime annual membership) so I never received the credit/refund for the wrong charge. I have now contacted Amazon FOUR times, I have received 2 emails and have screen shots of a chat saying they will refund the money because they see I was charged for 2 memberships, but I have still yet to receive my money back. Each time I call or chat, the new rep says they do not see that a refund was issued!!! Even though I have emails from customer service and the screen shot from the one time I chatted instead of called that my refund would be issued. I no longer know what to do to get my money back. I have asked for supervisors, I have told them I will take an Amazon credit, and each time I am GUARANTEED I will get my $128 refund to the card it charged to. Still nothing. This is completely unacceptable from any business but ESPECIALLY a company as huge as Amazon. They can clearly see and have agreed that I was charged for two memberships/charged twice, yet they have done NOTHING to give me my money back. I really need the BBB to step in and help. A business this large needs to be held accountable for their mistake and now their huge lack of accountability and, in my opinion, our right lying to their customers.
Business Response
Date: 01/23/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you were charged for complete prime membership once this year on January 18, 2023. If you wish to get student prime benefits, you will need to enroll for the student prime membership by providing the proof of study.

To sign up for our Prime Student program, visit this page:

****************************************************

To submit the form, you must provide a valid .edu e-mail address (we'll send a verification e-mail to that address), information about where you go to school, your major, and your academic level.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************

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