Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, My account on Amazon was deactivated in error due to being related to an account named Keest&D (email ********************* that violated Amazon Policies. The real owner of this account is ***************************************. An erroneous "related" between my account and Keest&D account occurred due to the bank account in the Deposit Method Section, and phone number. It happened because *************************************** provided me with the service of setting up an ad. I signed a Marketing Services Agreement with *************************************** to help me set up the ad on my account. According to this contract, I had to transfer the account to *************************************** for 7 days. He also had his own seller account named ******* but did not take the necessary measures to protect my account. But I must assure you that I have terminated working with *************************************** a long time ago. You may verify this fact by checking the documents I have attached to this complaint. According to Section 3 of the Amazon Services Business Solutions Agreement, Amazon has the right to terminate my contract for one of three reasons. None of these paragraphs applies to me personally and my account. Deactivating my account is illegal. Amazon's actions violate the Amazon Services Business Solutions Agreement. Amazon is ruining my reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon's Policies. Amazon's arguments are unfounded. I provided all official and notarized documents as proof of the termination of my business with Keest&D account. But Amazon Support does not show any desire to look into my problem and clean up my reputation as a seller, which Amazon illegally ruined. Therefore, I request Amazon Support to check the Plan of Action with the documents that I attached and reinstate my account. I really appreciate any help you can provide.

  Business Response

  Date: 01/23/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 01/23/2023. 

  Thanks, Amazon.com Seller
  Performance

• Initial Complaint

  Date:01/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am filing this complaint because of Amazon driver's repeated failure in following instructions. Amazon's own delivery person has repeatedly entered our garage and placed packages inside our home. We have given very specific instructions that packages should be placed OUTSIDE the garage. We have thousands of boxes related to our work in the garage. If their delivery person enters our garage is poses very high risk to our other belongings. We own multiple properties in *******/Bethesda and **. This is a kind request to please follow instructions. Please do not enter garage.Fedex, *** and **** have always followed instructions. Why are Amazon drivers not following instructions.

  Business Response

  Date: 01/22/2023

  Hello *************************,
  
  I'm Arun  from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the issues with the Amazon driver's and order delivery instructions. 
  
  I apologize for the inconvenience that you've experienced in this case.
  
  I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it. 
  
  We'll make sure that the delivery instructions are followed and this issue is not repeated. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon has deliberately stolen and held my funds hostage. After being promised a refund due to fault product being received by one of their sellers. The seller issued the refund to Amazon who then attempted to issue a refund to the incorrect payment method that had been expired and did not exists! After speaking with multiple agent (of which I have recorded phone calls of) the first to last agent I spoke with told me with certainty that there was no problem and that Amazon would reissue the unrelieved refund to the correct and current card on file in 3-5 business days, please note this call I also have recorded!! After a week went by no refund. I proceeded to call again to have this agent tell me that I was given false information and they would not issue a refund to any other card on file. I explained the card used for that particular purchase was damaged and replaced with a new card by Mastercard so I was unable to receive a refund to that card. The rep proceeded to state sorry we cant help you, or refund you. This is not only theft by Amazon but horrible customers service and fraud! I have informed them that a complaint would be filed to which the last agent responded with whatever .. complete disregard of business ethics and professionalism. Again all of these conversations were recorded and original documents from the refunding selling are available and in hand.

  Business Response

  Date: 01/23/2023

  Hello ********,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order refund.
  
  When the card is expired or changed by the bank, still the refund goes to the same account. I would request you to please check with the bank for the refund. If the bank isn't able to see, please let us know so that we can advice you further.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a telescope from Amazon for $383.09 on May 21, 2022. It was delivered May 24, 2022 but the wooden base was broken. I was attempting to return it and get a replacement. I mistakenly googled customer service for ********************** only to find out the numer was fraudulant and I almost was scammed. Thankfully Amazon security caugt it in time and put a freeze on the entire order. My problem now is I cannot get the telescrope returned and money refunded because the order is frozen until Amazon security reviews it. September 16, 2022 I recevied an email from Amazon apologizing that it was taking so long and I would receive an email with 24 hours. I heard nothing. I sent another email on November 15, 2022, still no response. I realize the problem started with my error but it's been 8 month and I would really like to be able to return the telescrope and receive a credit to my Discover card. The Amazon order # *****************.

  Business Response

  Date: 02/01/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and see that your order was frozen to prevent any unauthorized activity. Now, after I contacted the account specialists, the order has been reinstated. You can return the item back to us. I've sent an email with the return approval. Please follow the instructions in the email to return the item.
  
  To contact us, visit ********************************************************** and follow the prompts.
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************
  

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** ****** *********************** Amazon account is ************ (*****************).My complaint aims to reactivate my account ************. It was deactivated by error due to being related to another Amazon account - Easy - Store.The actual owner of the Easy-Store Amazon account is *************************. She was my private assistant and had access to the commercial information. I worked with ************************* for a specific period of time - August 10, 2021, to October 20, 2021. I decided to terminate our relationship because **** was irresponsible in completing her task. She abused the profit from her position and utilised my personal information to establish her Easy-Store account.Her work could damage my Amazon business. That's why I decided to terminate the contract with ************************* on October 20, 2021.To confirm that I terminated the relationship with *************************, I attached the following: Employment Agreement, Termination Employment Agreement, Letter of Settlement Payments, and Dismissal order. I kindly ask you to help me to reactivate my account ************ (*****************).

  Business Response

  Date: 01/24/2023

  Hello,

  We have decided to reinstate this account and an email was sent to them informing them of this decision on 24-Jan-2023.

  Thanks, Amazon.com Seller Performance

• Initial Complaint

  Date:01/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 19th ordered air purifier on amazon.After christmas reported to amazon i did not receive it, they said nothing they can do, to contact *** and file a claim.Filed a claim with *** end of december. *** said to contact the shipper as it was shipped from them and reported as received.I contacted shipper and they said contact amazon as it was shipped direct from them.Contacted amazon they said sorry it was reported as shipped by *** already so nothing they can do about it.Round and round u go each company saying to contact the other one. This is mind numbing and i have sent 38 emails, talked and waited on phones for another 4-5 hours! Make these companies do something and be responsible now!

  Business Response

  Date: 01/22/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your item(s) from order # ***-6766974-9827452.
  
  Based on the results of our investigation, we aren't able to provide a refund for this order at this time.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.
  
  We advise you to contact *** in order to pursue this matter further. I understand you have already filed a claim with them and they requested you to contact us. As we are not aware of the whereabouts once the order is delivered, you may want to reach out to the local authorities to see what happened to the package. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18869195
  
  I am rejecting this response because:

   

  its simply not acceptable for a company to sell a product then do nothing! I did not select who will ship this to me or from where! Amazon is responsible! Amazon needs to reimburse me for the lost item! I filed a complaint with *** and nothing was done since im not the shipper! Amazon says i have to contact the shipper, i have contacted guardian the shipper as well and they wont talk to anyone but *** or amazon. See nobody is doing anything at all leaving trapped in a loop of go contact someone else, this is the whole reason i contacted the BBB in the first place, yet you contact me asking me if this is acceptable? Lmao! You got to be kiddi g me! Can a real person actually call me that might actually understand whats going on to proceed? I want my money refunded and a reimbursement for my additional stress or im going to court to sue ********************* **** And guardian technologies! Now! Each email and phone call my cost of damages will go up and up! 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/04/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  A careful review of your account reflects that the correct information has already been provided. As mentioned, please reach out to the *** or your local authorities to find out the whereabouts of the order.
  
  I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. I'm unable to offer additional insight on this matter.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 18869195
  
  I am rejecting this response because:
  They are saying the same thing over and over again, so why does the bbb not see what they are doing? I submitted the form that is from corporate *** stating that its amazons responsibility to report this matter and handle this matter directly, not the customer! So refund my money and now $400 additional for all the trouble and time you have cost me with this matter! Embarrassing customer service indeed on behalf of ********************! Please bbb do something about this horrible support as well. Soon! I have clearly proven that amazon did nothing to handle this matter yet and amazon keeps saying shat they did was appropriate. 

  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 11, 2022 I purchased 4 $100 gift cards from Amazon. I purchased them with confidence because I am a long time, Prime member and because the cards were being sold by "Amazon *************** I gave them out as Christmas gifts only to soon find that they were not loaded with any funds or activated before sending them. I attempted to contact the bank issuer on the back of the card who pointed me back to Amazon, stating they were never loaded/activated. I contacted Amazon who pushed me off to Amazon ********* **** I contacted Amazon ********* **** who sent me to Amazon customer service. I have sent 10 separate emails including copies of the cards, back and front and have had at least that many calls to customer service. I am out $400 plus fees and they are not resolving this issue. This has been going on for several weeks. I am in the process of involving law enforcement, but hope you will be able to help resolve. I want a refund or replacement cards that are actually loaded/activated. Is that too much to ask for? I think not.

  Business Response

  Date: 01/22/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and see that you've contacted us using a different email address which is not associated with any Amazon account. I would request you to please reply to this email using your account email address and order numbers so that we can help you further. 
  
  For security reasons, we always recommend using your account email address for further correspondence.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 01/27/2023

  I have already provided the order number to Amazon customer service several times. It is *******************. I also confirmed with them my account email address ***************************************. 
  

  Business Response

  Date: 02/04/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I understand your frustration in this case, unfortunately we are unable to do anything in this case. I've checked and see that this is out of 30 day return time. You will need to check with Master Card in this case or your local authorities.
  
  I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 18869039
  
  I am rejecting this response because:no resolution was provided. Amazon directed me to contact Mastercard who instructed me to escalate to Amazon as Amazon is responsible for loading and activating the gift cards. Amazon is taking no responsibility in fulfilling their contract. They have over $400 of mine. I have nothing. This is fraud. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had placed an order with an **** Promotion code for 1 Blink Outdoor camera, 1 Echo Show 8, 2 Amazon Smart Plug and 1 Blink Video Doorbell. The total was $279.95 and with the promotion, we did not pay anything. The order number for this is : 113-9509798-9181061. I specifically wrote in the delivery instruction that I need the package to be left INSIDE of the package locker. At approximately 3:58 PM on January 6th, 2023, the package was marked as delivered and shown a picture of the package outside of the locker despite specifically putting in the delivery instruction that it needs to be inside. The tracking number for this order is TBA857579920000. I went to the package locker as soon as possible on the morning of the 7th but the package was already missing. I tried to contact Amazon multiple times. I've chatted them at least 10 times (if not more), called them 3 times and nothing has been resolved. I filed a police report and sent an original copy of the police report 3 times and they could not verify the police report for "not being able to reach them" despite me providing them with 4 different numbers to call. At this point, I've already called and confirmed that the numbers all work and will send them directly to the department who can verify this police report. When I asked them to send me a transcript of the chat message, they refused as well despite me receiving chat transcripts before. After abruptly cutting me off, the associate who helped me left the chat. I am beyond frustrated and want to get this resolved before having to move to litigation. Amazon has full liability for this because the delivery driver did not follow instructions and Amazon refused to attempt to resolve this issue with me despite reaching out to them more than a dozen times total.

  Business Response

  Date: 02/01/2023

  Hello *****,
  
  I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your complaint and sorry to hear about the missing package Order No: 113-9509798-9181061
  We'll make sure any misses are coached.
  
  I've escalated this issue with appropriate team to review further.
  
  After reviewing, We confirmed the details of the Police Report that you provided, but it's still in the investigation process. We're unable to assist further for Police Reports that are in "pending" or any other incomplete status. If your Police Report is not complete/closed by 2/25/23 contact us back and we can issue you the refund. Once 3/07/23 passes, we're no longer able to ***** a refund.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18868943
  
  I am rejecting this response because:
  
  I was informed by the police that the investigation is ongoing and will be continuing to be investigated. I cannot speed up their process of investigation. Additionally, per Amazon's last response, I reject the refund offer. I requested multiple times, as I've included in the original complaint, that there was no refund to be made because this order was a promotional order that we had earned through signing up for service at ATT. I've made it clear that I would like a replacement and a completion of delivery. 

  For the above reasons, I respectfully reject your offer of refund and would like to push for a replacement of the goods. 

  *********************** Jun

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ** 86 inch ** from Amazon order # ***-7436380-7141834. On January, 12 2023 I received an email from Amazon that this item has been recalled for safety reasons and should be stopped using immediately.On January, 13 I called Amazon and requested the return. Talked to Quiedra, she said *** will come next day to pick it up. I waited the whole day, nobody came. Called Amazon again, ***** told me that LTL not *** will contact me shortly for pick up the tv. Nobody contacted me for 3 days. I called Amazon again on January, 18 talked to Mai, she said that Pilot suppose to pick up the item and I need to call them. I called Pilot and they said they didn't have information from Amazon. I called Amazon again talked to *******, then ******. I filled up the form for Pilot and called them to schedule pick up but they said they didn't receive the return request from Amazon. Called Amazon again talked to several agents, ****** was one of them. He told me that I need to wait to hear from Pilot another 48 hours and he couldn't help me and I need to deal with Pilot myself. It has been a week since I try to return this ** and Amazon just gives me a runaround. I spent hours on the phone talked to 11 agents from Amazon, submitted 3 forms with Pilot and talked to 7 people from Pilot. I just want the ** to be picked up/returned and get my refund of $ 1080.49.Please, help.

  Business Response

  Date: 02/01/2023

  Hello ********,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the pickup of the item.
  
  I've scheduled a pickup with Pilot on Friday, January 20, 2023. I would like to know if the item was picked up. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************
  

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a scale and a desk fan from Amazon and they didnt work as described on the website. I started a return however my account has my old payment attached to the purchase information. I updated my payment information and reached out to customer service to verify that my refund would be issued to my new payment method and they said they were only able to issue a refund to my old, closed account or Amazon credit. I told them theres no point in issuing a refund to a dead card and said there was nothing else they can do as far as changing the refund method.

  Business Response

  Date: 01/22/2023

  Hello ********,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  Even through your old card is closed, if the account is still active with the bank, the refund will go back to the same account. Even though you are issued a new card, it wont affect the refund.
  
  If you wish to get the refund to your Amazon gift card balance, we can do that as well. However, we will not be able  to issue refund to a completely different credit card as its against our refund policies.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18868729
  
  I am rejecting this response because: The entire account is closed including the card. I do not want Amazon credit
  
  Sincerely,
  
  *********************