Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,474 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received my bag of Lemon Balm tea from Amazon Wed 1/18 around 11a. The bag wasn't sealed on the sides and the front tab was flip back. I requested a call from Amazon 1:33p, I had to wait until their system said my order was delivered. The rep called me 12:10p on Thursday and transferred me to a supervisor. I received a email to submit a picture of product, my name and inquiry number. I have emailed Amazon over 3 times. First the picture wasn't clear, I didn't include my name ( the order # have all info needed). I included the online picture of what I order and the option to return or exchange and the picture of what I received. I received another email to send picture of damage product, name and inquiry #. Thats 4 emails too many. How do I send a picture of tabs not sealed, 4days later. I have asked to exchange product too many times. Let them discard it. I don't want something that has been tampered with. I'm tired of going back and forth with them . My package looks nothing like the package advertised. It wasn't sealed properly. #***-4851143-1633024 $49.97 2 items
Business Response
Date: 01/27/2023
Hello Tessa,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your damaged item from Order No: 113-4851143-1633024

However, the photo you provided does not include all the information. As a reminder, request you to please submit a picture of the item that is damaged along with a piece of paper (handwritten or typed) containing the Amazon account holder's name and a date on or after 1/19/2023. We can't take action until we receive a valid photo. Please correct the photo by providing only one photo with the information requested above and resubmit the photo for review. The information must be visible in one photo. Please ************;the correct images as soon as possible as we're unable to accept submissions after 2/19/2023.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 01/27/2023

Complaint: 18880034

I am rejecting this response because: I sent 4 emails with pictures of product. Every email and picture will continue to be rejected . I can't use or won't be using that bag of tea. This is a bunch of ********.

Sincerely,

*****************************
Initial Complaint
Date:01/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/16/22 I purchased a product from Amazon with an auto ship every 2 months. Approximately 30 days later they sent me another bottle of the same product. I called them and said there was a mistake that I set the auto ship for every 2 months not every month. They told me I could not return the package that was unopened and they would not issue a refund. Since I did not authorize the charge Amazon has now committed fraud.
Customer Answer
Date: 01/26/2023
Here is the information you requested #***-2208778-9599444

Business Response
Date: 02/04/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about the recurring subscription of NEURIVA Plus Brain Supplement.

Upon checking your account, I found NEURIVA Plus Brain Supplement was subscribed for Monthly Deliveries on December 12, 2022. The Two months which you mentioned in your complaint was subscribed for Urinozinc Plus. This information was confirmed in the confirmation email that we sent immediate after the subscription was made. For your reference, please check the email which we sent on Monday, December 12, 2022 at 2:28 PM (PST) with email subject "Your new subscriptions".

Upon checking further, this subscription for NEURIVA Plus Brain Supplement is now in cancelled status.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 02/10/2023

Complaint: 18880075

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:01/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hi my name is *********************. i brought lye lye crocadile and i returned it in January 2023. when i chatted with a rep ************** one said that it was delayed and it would take for the refund from ***** of January . My order 113-6489358-1783420 was the problem. when i chatted with another rep they told me a different refund amount and run arounds. Hope to hear from you soon.
Business Response
Date: 01/24/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order.

I can see the provided order is already refunded on your account on Sunday, January 22, 2023 at 7:19 PM (PST) back to your original payment method. Confirmation email sent on Sunday, January 22, 2023 at 9:21 PM (PST). The refund should be reflecting in 3-5 business days from Jan 22.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a gift from Amazon and with the Christmas rush threw out the tracking and order number. When I opened the item, it was broken. The watch doesn't work and I figured Amazon would replace it. They asked me for order number and I said I don't have it so they asked for email address and I gave it. They pulled up the order and asked for the billing address. Mind you, its a gift! I gave the address I have for where they live and apparently its not the billing address. But they already pulled up the receipt! But they refuse to replace or refund the broken watch. Mind you, its only $11! But its frustrating to have a company be so unhelpful for a cheap ***** item that they are selling. They don't back their products and have no want to help their customers.
Business Response
Date: 01/24/2023
Hello Avni,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with Gift item.

I've reviewed your complaint and I'm unable an Amazon account with the **Mail address filed on this complaint.
If you are referring to an account under different email address then I request you to write to us from that email address the exact same subject line. Once I find your account, we can review further to find a Gift Order.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:01/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November 2022, I used my year-old Amazon Account registered to *************** to attempt to purchase an Amazon Gift Card. Amazon locked me out of my account and began demanding additional information and "uploading of documents." Over the next two days, six phone calls, promises made and zero promises or return calls made, I requested that Amazon close my account.In January 2023, I opened a new account registered to ******************** to attempt to resume purchasing at Amazon.com. After two successful purchases, my account was placed on hold pending "uploading of documents." Among other things, Amazon demanded a bank statement with the last 4 digits of my bank card number. Bank statements do not include the last four of a bank card. This is not a credit card. I contacted Amazon and asked for additional information and a "form" was filled out on my behalf with further assurances that account services would be in touch.
Business Response
Date: 02/22/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the account.

I understand you would like us to close the account however I see one of your account is pending certain verification and other is still on hold. In order to get this resolved, I request you to please call us at ************** so that our team will be able to look into it and help you further.

Thank you for your understanding and cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/22/2023

Complaint: 18879910

I am rejecting this response because:

Five weeks ago, I contacted Amazon and asked that two accounts be closed because of the extraordinary efforts I had taken to verify accounts and my inability to provide the information I need. Yesterday, I received an unsigned email telling me that they closed the account and refunded credit (which does not apply here) and I could verify that by logging into my account which they just said they closed.

Today, through the BBB, I receive an email (and one to my personal address) encouraging me to contact customer service's main number so we verify my account so we can close it.

This is a joke the number provided is to customer service reps who cannot see my account because it is on hold pending verification. And the point of closing the accounts is I can't verify them to Amazon's satisfaction.
So I have been instructed to contact a number that can't help to close an account Amazon says they can't close until they verify my account but have also already closed.

I invite Amazon to review prior correspondence, review their own customer service protocols and then to close my accounts, or to outright refuse so that BBB can close the file and we can initiate formal proceedings.

Sincerely,

*************************
Business Response
Date: 03/02/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account closure. I've requested to call us so that we can verify the account and can help you login to it (after successful verification) and guide to close the same from your end because the account can only be closed from customer's end by following the steps under the below link.

************************************************************************************

However if you are unable to verify the account to get access again, I'm sorry, we'll not be able to help in closing the account. Currently your accounts are not closed, they are just pending for the verification. You may either verify them, get access to login and close using the above procedure or leave them on hold forever (if unable to pass verification) and use any other Amazon account if you have any. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:01/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/21/22 I placed and order for skull candy wireless headphones. I returned the skull candy headphones and was refunded the money on 12/9/22. On 1/21/23 I was charged ***** and when I called it was confirmed that the skull candy headphones were received. They refunded the ***** however there was a ***** overdraft charges which Amazon refused to cover. I was incorrectly charged and should not have to pay the ***** for their error.
Business Response
Date: 01/24/2023
Hello *****,

I am Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that had an Overdraft amount from your bank.

I've reviewed your complaint and thank you for sharing image.
As you have returned the item, I've processed $25 as an exception on a different Order.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Refund will be credited back to Original payment method in next 3-5 business days from date of issuance.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 01/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/22/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for 4 trash cans as an Amazon Prime customer through ********************** website link: **************************************************************************************************** The website indicates the product is "Prime" and right below the "buy Now" button, a hyper link indicates that the product is eligible for returns and refunds. However, the hyperlink, if clicked, states the opposite - that the item is not eligible for returns.I did not click the hyperlink - merely read the hyperlink description and the fact that item was 'Prime" and believed that i could return the item.Amazon has refused to process my return and no internal path to remedy has been provided. **************** has suggested that I should sell the items on the Amazon marketplace!I am request refund of my order as well as correction to this hyperlink so that customers are not misled.
Business Response
Date: 01/27/2023
Hello Prasad,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your damaged item from Order No: 113-5760857-3830629

As this is a Non-Returnable item, we will not be able to process a refund or replacement at this time.

About Our Returns Policies
************************************************************************************************************

The quickest way to have this issue resolved is to contact the manufacturer directly. Their contact information should be in the product manual or on the packaging for the item.

You can view and print an invoice for your order from this link:
************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 01/28/2023

Complaint: 18879821

I am rejecting this response because:
Business completely ignored the text of my complaint. I am restating for their benefit - the Amazon website is misleading and fraudulently promises returns on items that are non-returnable. Screenshot resubmitted as evidence.
Could they respond to the complaint instead of providing canned responses?

Sincerely,

*********************************
Initial Complaint
Date:01/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We put $500.00 on an Amazon gift card and put it on our account. Amazon thought it was fraud and had ** send in documents proving that the account was ours. They first asked for $500 receipt and the card itself. We took pictures of what they requested and sent it in. Then, Amazon requested my bank statement with the $500 on proving it was our account, and we sent that in. Then they wanted the debit card used to purchase it and that was on the Amazon account. We also sent that in. Then they asked for my drivers license. I sent that in. Then they said they couldnt read my license, so I took a close up of the information on the drivers license and sent both copies of them in again. After that they asked again for the receipt and proof of purchase. We wrote back that we had already done that and how they wanted us to send that in yet again. They wrote back to us yesterday that they are closing the account. We have $500.00 in that account and they just stole it!!! All we wanted was for them to open back up the account so that we could spend the $500. We sent in EVERYTHING they requested and they just closed the account down. We want our money back!!!! We sent Amazon:Receipt from King ******* for $500 Activation code from King ******* Picture of gift card itself Copy of bank statement saying we paid for it Picture of debit card on the account proving it is our account My drivers license- twice How much move proof can they request? They have everything they need AND everything we have. Why did they close the account down. We are now out $500 dollars. We feel they are playing games with us so that we will give up on the money and move on. Thats not happening!!!
Business Response
Date: 02/02/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 02.02.2023 confirming account reinstatement.
Sincerely,
***
Amazon.com
Customer Answer
Date: 02/03/2023
Back on 1/23/23 I filed a complaint against Amazon the original complaint: We put $500.00 on an Amazon gift card and put it on our account. Amazon thought it was fraud and had us send in documents proving that the account was ours. They first asked for $500 receipt and the card itself. We took pictures of what they requested and sent it in. Then, Amazon requested my bank statement with the $500 on proving it was our account, and we sent that in. Then they wanted the debit card used to purchase it and that was on the Amazon account. We also sent that in. Then they asked for my drivers license. I sent that in. Then they said they couldnt read my license, so I took a close up of the information on the drivers license and sent both copies of them in again. After that they asked again for the receipt and proof of purchase. We wrote back that we had already done that and how they wanted us to send that in yet again. They wrote back to us yesterday that they are closing the account. We have $500.00 in that account and they just stole it!!! All we wanted was for them to open back up the account so that we could spend the $500. We sent in EVERYTHING they requested and they just closed the account down. We want our money back!!!! We got this today: Hello, My name is ***, I'm a member of the *************** Team. This is in response to the Better Business Bureau (BBB) complaint you had raised. We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website. If you want to continue using Prime benefits, please re-subscribe. Thank you for your patience and we are sorry if any inconvenience was caused. Sincerely, ******** Account Specialist Amazon.com THE ACCOUNT IS STILL LOCKED! I am tired of jumping through hoops and playing Amazons games. I DEMAND THEM TO OPEN UP MY ACCOUNT. I want my $500 back. What else can we do?
Business Response
Date: 02/20/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you are not able to login to the account in which you have redeemed $500 gift card.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue.

Please share the image of the $500 receipt and the gift card where the gift card ID is visible.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:01/22/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ************************* and I have been having huge issues with Amazon lately!! Their customer service has been awful! I contacted them twice about how my prime items that I order not arriving until weeks later! I asked the first guy if I can be refunded for a month of my membership since I have not been receiving my items within a week like prime promises. He closed the chat. So I contacted them again, this guy was like I cant help you, and closed the chat. Amazon prime has raised their prices for the monthly membership. Like what am I paying for? I am about to contact a lawyer if I am bot refunded for this bullcrap!
Business Response
Date: 01/23/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the orders lately.

While I understand your disappointment, we are unable to issue refund for the whole month. However, I've issued a Gift card in the amount of $10.00 as a good will gesture. You can use the gift card for the next orders.

In addition to free delivery, Prime members can still enjoy entertainment benefits, including unlimited streaming access to thousands of movies and TV shows on Prime Video; two million songs with Amazon Music; a free rotating selection of more than ***** books; magazines and comics with Prime Reading; free games and loot
with Twitch Prime; and more.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 01/26/2023

Complaint: 18879261

I am rejecting this response because: an Amazon monthly cost of prime is $15.00 now, if they are going to give me a gift card they better do it for that amount. I look at Amazon now like a joke lol.

Sincerely,

*************************
Initial Complaint
Date:01/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 4 different items to Amazon and they where delivered on Jan 19, 2023 (proof will be uploaded). Amazon is tell I have to wait until Feb 7th to get my money back?!?!?!? Thats is outrages and unaccepted. They have my items so how can they make me wait that long. So I have to be with out my money and the items for 30 days!!! NO! After this I will be done with Amazon. WILL NEVER ORDER FROM THEM AGAIN. 112-9311920-8521869, 111-7323077-8097819, 112-4908975-6371405 , 112-6545504-6841847. These are the order numbers I returned.
Business Response
Date: 01/24/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the items and you had to return.

I've checked the order and see that they were shipped on January 17, 2023. From the date the item is shipped, it will take upto 14 days for the item to reach, deliver and to be processed. I would request you to please give it time till February 1, 2022 so that I can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 01/30/2023

Complaint: 18879200

I am rejecting this response because:Amazon keeps emailing telling me different dates. Now theyre telling me February 7th. I want a tre answer and it be kept. attached are screenshots of the email. The 7th is over 14days. They just keep moving it off more and more. I want my money back.

Sincerely,

**************************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.