Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For several years Amazon has locked me out of my account due to their system s******* up identifying my personal login information.In the past 3 years with ***** months hiatus due to their refusal of help and rudeness and allowing businesses to refuse repayment on returns I have been forced to create over 20 accounts (23 I do believe) due to their system s******* up my login information and/or being locked out for no reason whatsoever. Yesterday will make the 24th (about) time I will have to create a new account due to this problem. Their associates are extremely rude and hateful and when you challenge them they hang up on you no matter how polite and nice you are. This effectively puts my personal information and identity at risk. My banks and credit card providers are not going to replace my card every other week because Amazon refuses to fix their own mistakes and system malfunctions. Every time this happens they claim my account is too new for them to do security questions to access the account. The account is new because every other week I have to create a new account because of their error(s). Amazon's negligence and unwillingness to do what is required by law has cost me hundreds if not thousands of dollars through loss of business and and personal costs and precious time. It is far past time for them to be held *************** I will have to yet again renew my prime membership early which will yet again cost me more money because they refuse to merge the accounts or just give me credit(s).
Business Response
Date: 01/25/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you referring to the multiple accounts are being on hold.

Based on the details, the current amazon account on email address and phone number are active.

If there is any details related to the account which is on hold, I request you to share so that we can work on it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 01/25/2023

Complaint: 18882946

I am rejecting this response because:
Nowhere in my complaint did I say my accounts were on hold. I specifically stated that their system gets my information wrong and locks me out of my own account and then refuses to unlock my account and wants to constantly hang up on me and clean the account is to you to do security check which makes no sense. They are the only company that's ever said that. Now I have wasting my money on a primary since I cannot use now and have to open up a new account and pay for a new prime account because of their laziness and hatefulness.
Sincerely,

*******************************
Business Response
Date: 02/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you referring to the multiple accounts are being on hold.

As you are referring to the account actions, I request you to share the complete information related to the accounts which you are referring to like email address of the account, order id details etc.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 02/10/2023

Complaint: 18882946

I am rejecting this response because:
They use the exact same excuse every time. They cannot do anything about it. Yes they can but they refuse to becuase who cares about one person when they have billions of customers they are making trillions off of? And don't get me started on how they treat their workers or how they call our Congresswomen and anyone else who stands in their way of global conquest terrorists and threaten them.

Sincerely,

*******************************
Customer Answer
Date: 02/16/2023
the email address is ******************************/ That is all I can give since they will not give me any other info or unlock my accounts.
Business Response
Date: 02/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for sharing the requested information, based on the information provided by you.

The account associated with the email address you provided is in active state. I see there is no issue with the account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a few items from Amazon like I usually do. One delivery said it was delivered but package never was. I checked everywhere and other buildings, still noting. I literally saw the delivery van drive off so I dont know what they did with my order. Contacted Amazon and they basically said sorry best of luck next time.
Business Response
Date: 01/25/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from your order.

Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a seller on Amazon for a few years.My account was deactivated because everything I tried to list was restricted.I applied to reactivate my account and sent copies of my drivers license and bank account statement as requested.They said the documents where blurry but on my end they are crystal ******* had my drivers license front and back merged into one photo as requested.Still not good enough.I have sent and re sent the requested documents over and over and over.I have sent multiple e-mails requesting a phone call from a supervisor along with my phone number but have been ignored.I have requested a address to send my bank statement and drivers license to so it can be reviewed multiple times but continue to be ignored.
Business Response
Date: 03/05/2023
At this time, the seller does not have any verification concerns and their selling account is in a "normal" status.
Customer Answer
Date: 03/05/2023

Complaint: 18882290

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought an item on December, changed my mind, requested amazon for return, instructions were clear that no original box were required. Returned the original item an they state that the item serial number doesnt match woth the box. Box is not the original, like I stated to them, so they trhow away the item, also they dont want to return my money.
Business Response
Date: 01/25/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-114-4929428-3764214 regarding the item returned.

I found that you have received an email about this on January 19, 2023 with the subject line "Your Amazon.com returns" advising you of the issue with your return, and that you've already responded to that email.

Please continue to contact that specialist team with all relevant information. The **************** team is unable to provide any further details about this issue.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 01/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Customer Answer
Date: 01/26/2023
Order # ***-4929428-3764214 Grand Total: ****** Order placed in November 24th, 2022 ******* UR59 Series 32-Inch 4k WHITE. I've bought the item and after a week and a half I changed my mind and asked for the return, I really wanted the item in black but it wasn't available, so I found a better price in another store and bought the item in black, when I requested the return, the instructions clearly haven't requested the original box, like you can see in the images attached. Since I didn't had the original box at that time, and I didn't wanted to send it without a minimum protection, I ship it back in the box of the new BLACK screen that I bought from *******, since it was the same screen and I knew that it wouldn't damage the item, photos attached as well. Item was returned in December, 30th, and my first contact to wonder about my return was around January 13th, and at that time I heard that since I returned the *WRONG* item, the item was disposed and I should return the correct one, because the item that I returned didn't matched the serial number with the box. So I stated that the box wasn't original, but was the best way to return and the original box wasn't required at the return instructions (attached). since them, I can't have any return, they do transfer my call and state the same, also they have provided an email to follow up that doesn't work, my emails keep returning when I contact them by email. Now I don't have the item or the money, I have requested to ship it back to me, but I learned that they dispose it, and clearly the item is not disposed, it goes to auctions and is probably in somebody else's hands at this moment, and they are refusing to give my money back, so it's clearly a scam, because if the item is not correct, send it back to me. (THE RETURNED ITEM IS THE CORRECT ONE). I really need your help, my wife is pregnant, and this money will help me a lot, and this is not the correct way to take care of your customers, Not acceptable. Tks.
Business Response
Date: 02/10/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-114-4929428-3764214 regarding the item returned.

As mentioned earlier, the investigation team based on the email communication, refund for the item can only be issued once the original item return is processed.

I'm afraid to say that, regarding refund it will only be automatically once return is processed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 02/14/2023

Complaint: 18882165

I am rejecting this response because:
I have returned the correct item, please prove that the wrong item was returned, what is the SERIAL NUMBER for the original item and proof of the original item was not returned?
Also, like it was specified, item was not returned at the original box because it wasn't required.

RETURN IT TO ME IF THIS IS NOT THE CORRECT ITEM.
Amazon cannot stay with the item and the money.

Sincerely,

*************************
Business Response
Date: 02/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that our previous response are not satisfactory, but as mentioned refund for the item can only be issued once the original item return is processed.

Regarding the incorrect item, it cannot be returned as it will be disposed as it is a incorrect item.

The option to get refund is to return the original item so that refund can be processed automatically.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 03/01/2023

Complaint: 18882165

I am rejecting this response because:

please, share here the serial number for the original item and the serial number for the returned item to prove that the wrong item was returned. Not the box description, the serial number at the equipment.

Sincerely,

*************************
Business Response
Date: 03/08/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The information I shared is based on the investigation done, as mentioned the refund will be issued automatically.

As you already responded to the email from the team which was sent on January 19, 2023 with the subject line "Your Amazon.com returns" advising you of the issue with your return.

Please continue to contact that specialist team with all relevant information. The **************** team is unable to provide any further details about this issue.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************

Customer Answer
Date: 03/27/2023
Ive asked amazon to provide serial number for the original item shipped from them and for the item that Ive returned, they havent answered.

Right now, they still have my money and the item.

I clearly want my money back, because Ive returned the original item.
Business Response
Date: 03/30/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you want to get the information related to serial number, I'm afraid to say that we don't have option to share that specific information.

However you already responded to the email from the team which was sent on January 19, 2023 with the subject line "Your Amazon.com returns" advising you of the issue with your return.

Please continue to contact that specialist team with all relevant information. The **************** team is unable to provide any further details about this issue.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************

Customer Answer
Date: 03/30/2023

Complaint: 18882165

I am rejecting this response because:

Amazon doesnt have proof that the wrong item was returned, prove that the serial number of the original item and the received item and we settle, otherwise if ******************** is not willing to refund my money or give me a gift card to settle this matter I am going to sue ******************** for scam.

Sincerely,

*************************

Initial Complaint

Date:01/23/2023

Type:Service or Repair Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

DO NOT POST MY GMAIL ADDRESS ON THE BBB WEBSITE. My gmail account has been compromised by loser cybercriminals. Please DELETE THE ACCOUNT ASSOCIATED WITH ********************* and DO NOT OPEN ANOTHER ACCOUNT WITH THIS EMAIL. PLEASE CONFIRM THAT YOU HAVE DONE THIS IN THE BBB RESPONSE. I did not place order 112-8766214-5085805, nor did I receive the 2 products ordered. Via my gmail account I see a password authentication code ****** on 4/18/22 to change the password, which was confirmed changed on 4/18/22. I also see an earlier attempt to change my password on 3/31/21 via password assistance ****** from Amazon.

Customer Answer

Date: 01/25/2023

Amazon do you think your time is more important than everyone else's? I am referencing BBB Claim #********. I got a boiler plate response to this claim/problem, to which I cannot reply, and to which the solution you provided does not work. My Amazon account was hacked into. I let you know this via BBB Claim ******** and you sent me an INEFFECTIVE SOLUTION that would be an insult to anyone who values their time. I signed in, received a code from Amazon, was asked for outdated credit card information (bc I rarely use Amazon) and then was given an erroneous number to call to resolve this. PLEASE DELETE THIS ACCOUNT WITH MY GMAIL ADDRESS--- AND DO NOT REOPEN IT. IT IS MUCH EASIER TO DELETE IT THAN TO TRY TO RESOLVE IT WITH A COMPANY WHO IS CLEARLY ONLY INTERESTED IN MAKING MONEY AND NOT INTERESTED IN RESOLVING PROBLEMS. PLEASE CONFIRM THE ACCOUNT DELETION AND THAT YOU WILL NOT ALLOW ANOTHER ACCOUNT TO BE OPENED USING MY GMAIL ADDRESS.

Contact by the business

Business Response

Date: 01/27/2023

Business Response

Date: 01/28/2023

Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. They've secured your account.

However, in order to close your account you need to access your account first. We request you to contact us over phone in this matter and get in touch with account change team.

They will help you access the account. Once you are able to access your account you can raise a request to close it.

If you do need to contact us in the future, here's a link to our Contact Us page:

***********************************************************************

If you have trouble reaching out via the contact us page, then you could call using the following numbers: U.S. and ****** ************** or **************.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************

Customer Answer

Date: 02/26/2023

FOR MY SAFETY AND SECURITY I am requesting that you do not publicly post this claim as I have filed claims with the *** around this issue. Hackers have been inside and are currently inside my gmail account (lbernazani at gmail dot com) and intercepting my BBB claims and emails and they may be reading claims on the BBB website. I am writing again in regard to a previous claim I posted around this with the BBB. The last Amazon/BBB rep I worked with was not helpful. HISTORY: Someone took over my amazon account by changing the Amazon password and the phone number via my gmail account. I have contacted Amazon account support # ************ and was last told that my account is LOCKED (because I cannot provide the expiration date of the last credit card used. I destroyed it after my phone and gmail accounts were hacked, At that time, I did not know that my Amazon account was hacked and overtaken). Banks and credit companies also do not keep expiration dates of cards so my bank cannot provide this information. I was last told by an Amazon rep at the ************ number that THE ONLY WAY THIS ACCOUNT CAN BE RECOVERED IS BY SUBMITTING A PASSPORT AND LICENSE VERIFYING MY IDENTITY. THAT IS A SUITABLE RESOLUTION FOR ME. I would like Amazon to CONFIRM THAT IN THIS CLAIM as I do not plan to reopen the account as I never used Amazon very much to begin with. NO ACCESS TO MY AMAZON ACCOUNT SHOULD BE GIVEN TO CRIMINALS EVER AGAIN. No one but myself should be able to access this account ever again.

Business Response

Date: 03/08/2023

Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, I understand your concern regarding your account.

From your comments I understand that your email address has been hacked as well. At this point the only way you can troubleshoot the issue is by contacting us over phone.

They will verify your account and help you further in this matter.

Here's a link to our Contact Us page:

***********************************************************************

If you have trouble reaching out via the contact us page, then you could call using the following numbers: U.S. and ****** ************** or **************.

Unfortunately we do not have any other alternative to resolve the issue.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************

Business Response

Date: 03/24/2023

Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter already.

They've secured your account, in order to gain access of your account you need to contact us over phone and get in touch with account change team.

From your comments I understand that your email address has been hacked as well. At this point the only way you can troubleshoot the issue is by contacting us over phone.

They will verify your account and help you further in this matter.

Here's a link to our Contact Us page:

***********************************************************************

If you have trouble reaching out via the contact us page, then you could call using the following numbers: U.S. and ****** ************** or **************.

Unfortunately we do not have any other alternative to resolve the issue.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************

Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order sometime ago, returned the items and received an email that I was being charged for the items not received. I contacted customer service and was issued two credits for the items (2 of the same) yet my credit card statement reflect three charges..two of which are pending authorizations the third is a charged and cleared payment. I spent an hour and a half explaining that there were three charges to two different people and was told I was lying. I gave the reference number from the charge and sent a screenshot again being told I was wrong. This has happened time and time again to me and I believe they are doing this to customers everywhere who do not check their statements. I know this has been done to me at least three or four times. And of course as I type this my contact was lost again and two hours after staring my chat I am to explain again. I am so sick of amazons horrible service, sneaky ways but I am left no choice as I live in ****** so they continue to do this to me.
Business Response
Date: 01/24/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the order you are referring to.

Please confirm the order number you are referring to.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 01/31/2023
The order number is 112-8900675-9411414 and the item is TWO OF THE SAME paint cups for ***** each. They have been charged twice but only refunded once. At the time of my initial complaint they were charged three times but refunded twice. Now a charge and refund has dropped leaving me still due for another refund. I have explained this time and time again to Amazon through their email system. Its a matter of principal now not the money!
Business Response
Date: 02/17/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your response and checked with the concerned department in this matter.

After reviewing the issue they've confirmed that refund has been issued and processed to your payment method already.

We request you to request you to reach out to your bank, they will be able to help you to locate the fund for you. For your convenience I'm sharing the refund reference number.

Reference Number: 55432863023201462254871

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 02/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Id like to note that the credits were received after my complaint was filed and not before. They were shown as pending once they finally responded. Thank you.

Sincerely,

*************************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested the replacement of a skirt that I purchased from Amazon that shrunk. Amazon issued me a credit of $36.37, the cost of the skirt. I reordered the skirt after confirming with Amazon that the credit could be used to do so and was told "yes". I also reconfirmed with Amazon after placing the order, that the credit would be used and again told "yes". The skirt was to arrive Tuesday January 24, 2023. I recieved an email Sunday January 22, 2023 stating that payment had been declined by my Bank and another form of payment would have to be used to prevent cancellation of the order. I immediately called Amazon, as I was told that the payment would automatically take place upon ordering, only to be advised by the Amazon **************** Representative that the credit could not be used to pay for the replacement skirt. Please Help. Thank you.
Business Response
Date: 01/24/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking I see that our associate issued a $36.37 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. As I can see the item you've ordered is sold by a seller and fulfilled by Amazon so it didn't apply.

The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.

If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged. The promotion will not apply to digital game and software download orders from Amazon.

For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:

****************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 01/25/2023

Complaint: 18880355

I am rejecting this response because:I asked if the credit of $36.37 could be used to replace the defective skirt and was told yes, by the Amazon **************** Representative when the credit was issued me(by phone, forwarded by email) I asked the Representative if they could place the order for me and was told that I would have to do that myself. I was told thatthe credit would not show up on my account but that it would automatically connect to my order at checkout. I immediately placed the order when I got off the phone with the Amazon **************** Representative and did a follow up phone call after placing the order to confirm that the Amazon credit applied to my order, giving the order ending in **** and was told "yes". Amazon proceeded to try on 3 separate occasions to charge my Bank account $36.37 even though I notified them that the charge wad to have gone to the credit they issued me. Then I was told that I would not be able to use that credit (one Representative even told me that I didn't even have a credit!). I asked why was it issued in the first place if it couldn't be used. One Representative offered that it be put on an Amazon gift card but after a long hold, I was advised that that he could not get approval for that.

Sincerely,

*******************************
Business Response
Date: 02/06/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I can understand your concern, however the credit will be applied on items sold and fulfilled by Amazon.com only. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

I'm sorry but we won't be able to issue a gift card at this time. We would request you to avail the promotional credit on your next purchase with items sold and fulfilled by Amazon.com.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/10/2023

Complaint: 18880355

I am rejecting this response because:I should be able to use the credit on whatever "I" choose, not what Amazon chooses for me. All these stipulations should be made clear to customers before any purchase is made. The only thing I asked for was the replacement of the defective skirt I purchased for $36.37 (exactly) what would I be forced to choose that is sold by/shipped by Amazon for that exact amount ? I not only asked once, but twice if the credit could be used for the replacement skirt and was assured that I could, by Amazon **************** Representatives. Only to receive an email to the contrary .

Sincerely,

*******************************
Initial Complaint
Date:01/23/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an Xbox on November 27, 2022 and was promised $40 credit within 35 days after purchase. Reached out to customer service numerous occasions but no resolution.The terms and conditions for promo can be found in the link below:***************************************************************************************************************************
Business Response
Date: 02/14/2023
Hello Wai,

I am **********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused with the Promotional credit on your Xbox ****************** Console

Due to technical issue with the promotional credit duration, the amount hasn't been reflecting in your purchase.

I've reviewed your purchase and terms and conditions of the offer as you are eligible for it.

Rest assured, I've issued a $10 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

For more information about using your promotional certificate please visit:
*********************************************************
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 02/14/2023

Complaint: 18880331

I am rejecting this response because:the credit is for $40, you are only issuing me $10.

Sincerely,

***************
Business Response
Date: 02/22/2023
Hello Wai,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm really sorry for the typo error it is $40 and not $10

Rest assured, I've issued $40 Promotional credit on your Xbox ****************** Console Order.
You can redeem a full amount in your account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 03/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:01/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received ACL Knee surgery on Thursday and noticed I was out of gauze which I had to replace daily. Order gauze and some other supplies to help with my post-surgery and used same day delivery on the Friday morning.In that afternoon, I receive a notification from Amazon that the delivery guy was not able to enter the building. My apartment complex has Butterfly intercom system, which has huge display right in front of the door (larger than 20 inch display). But, decided not to use it. I immediately called Amazon and asked if there is anything they could do to help. The representative said all he could do was leaving a memo to the driver, so the driver might be able to re-deliver.Obviously, re-delivery attempt was not made and was re-scheduled to be delivered on next day between 6am~8pm. Waited all day and was able to use the tracker. Noticed the driver was 6 stops away. Checked an hour later and noticed the driver passed my area without making a delivery attempt. Did not even made delivery attempt, even though I left a memo via representative that these items are urgent items and must arrive. I called Amazon call center and explained situation and told them these items are urgent and I really needed them. The representative told me they could put in an another order which will arrive in 2 to 3 days or cancel my order...... I thought the Amazon's main idea was that the customer come first? right? But, whenever I call, it feels more like my drivers come before the customers. Cancelling and reordering, I don't need help with that. I can do that anytime any given day. I called in to seek better option, but the services were just horrible. I was told the Amazonians live and breath on LPs, but I was not able to observe even 1 LP from this experience. Just horrible experience. I will have my colleague pick those items up from the local store tomorrow.
Business Response
Date: 01/26/2023
Hello Young,

I am ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to learn about your most recent experience during a delivery. This is very disturbing indeed.

Using internal methods, I was able to identify the individual at the location during the time referenced. I have contacted the direct leadership of the person involved and have provided them with details of this incident.

While I'm unable to provide you with the exact details or corrective actions due to privacy reasons, I assure you that this matter will be addressed as we take situations like this very seriously. As previously mentioned, we are continuing to work to improve the delivery methods for you and the residents of your location.

Additionally, I've issued a $10 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

For more information about using your promotional certificate visit: *********************************************************

Thank you and have a wonderful day ahead!
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid ***** for groceries on 1/22/23.Amazon promised delivery but only billed me *****. They never delivered the groceries and cancelled 1 minute before they were due and deleted the order history from my account and failed to refund the *****. They under billed me then promised a refund but also told me to click to reorder and bill me 2 times. I did not reorder but I also never received my refund. I want my refund
Business Response
Date: 01/24/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the grocery order. I'm sorry for the inconvenience caused.

I can see the order was canceled due to lack of availability of the resources. I'm sorry for the inconvenience caused. You will be able to see the canceled order details under "Your Account > Your Orders > Canceled Orders" on the app.

Since the order is canceled, the payment that was authorized should reflect back on your account within 3-5 business days. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************

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