Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon order # ***-8538200-1899414. On 1/8/2023 I received a call from an Amazon delivery who stated he was not able to access my apartment with the building access code provided. I was not home at the time, so I stayed on the phone with him for several minutes while he attempted to entering the building access code provided to him but claimed it was not working, even though I have never had an issue prior and my building is large with other tenants, none of whom have reported a problem with the access code. He stated he would get in and asked me to provide the one-time delivery code (***) that had been emailed to me the day of delivery, which I did. I have been told by Amazon there is recording of this call. When I arrived home the package was not there. I contacted Amazon and was told their drivers often mark a package as delivered when it was not actually delivered, or deliver to the wrong address, and they normally turn up. I was advised to wait a few days and contact Amazon again to file a missing report if the item did not turn up. I believe the driver was not able to access my building using the access code because he was not at the correct address. It should be noted on the 1/8 email from Amazon containing my *** it merely states For security, you'll need to read this one-time password to the driver to receive this delivery. Nowhere does it state I should not give the *** to the driver in certain conditions.I was told to receive a refund I would need to file a police report (attached). I filed a police report and provided Amazon with a copy of the police report. 1/23/2023 Amazon team lead called LAPD and verified the police report and gave me a number to call for my refund. The next rep apologized and then stated they should never have asked me to file a police report in the first place because in the cases of *** deliveries there are never any refunds. Amazon made me file a police report under false pretenses and is now denying my refund.
Business Response
Date: 01/25/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconveniences, after checking your order, it was sent using a one time password. We sent you this one time password in your order confirmation and your dispatch confirmation email.

We're able to verify that the Delivery Associate delivered the package. The one time password we sent to you was entered in their device. We're unable to issue you a replacement or refund for this order.

If you haven't received your package, please check with any other members of your household who may have accepted your order on your behalf.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email from Amazon stating the following:We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [email protected] have sent numerous emails to ************************************** with no response back. I never received money for writing a review. I explained how I run a licensed childcare and everything I buy for my business and for personal is done through Amazon. I like leaving reviews on everything I purchase, good or bad. I feel this decision was unjustified. They have no problem still taking my yearly membership fee and the money for all of the streaming services I receive, not to mention the products I continue to purchase from them. I also have a second business and we purchase most of the items we need through Amazon as well. I have received cards from various sellers over the years saying if I leave a review, they will send me $10 but I never once have taken them up on it. Your product is either good or it is not. I have put a lot of time and effort into leaving honest reviews for others to read and I would like to have this ability reinstated. I can upload a copy of the Final Details for Order form (proof of purchase) on everything I have purchased over the last several years if necessary.
Business Response
Date: 02/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your account related regarding the reviews.

Upon investigation the issue with the team, the concern team have reinstated the reviewing privileges and previously contributed reviews to your account. The concern team is already sent you the confirmation email to your registered email address.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon locked my account back in August of 2022 without a solid reason they refused to replace my lost items that were miss delivered and constantly trying to gain access to my current bank account information during customer service calls. Plus are rude non complacent talk over me hang up and worse. Won't allow me to varify my identity plus more
Business Response
Date: 02/02/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2/2/2023.

Sincerely,
**********************
Amazon.com
Customer Answer
Date: 02/02/2023

Complaint: 18884289

I am rejecting this response because: you recently unlocked my account now your best solution is punitive towards me rediculous

Sincerely,

*******************
Business Response
Date: 02/10/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday January 13th at 10:22am I called Amazon regarding issues placing an order. The initial rep I spoke to then transferred me to another rep who advised he could see it in my cart, but had issues to place it on my behalf. The rep then asked me to place the order for the same item at a higher cost and provide him the Order # ***-4292945-4595450 so that he could put a note to credit the difference upon delivery. The initial item was $29.59 and the one he persuaded me to order was $31.74. I called back the next day and despite all the recordings that calls are monitored and recorded the Management was highly disrespectful. They told me there are no notes in the system too bad and it's against Amazon policy and basically I have been lied to. No form of resolution or compromise, just a too bad keep it or return it and the first Manager even hung up in my ears. That call was at 1:22pm on Saturday January 14th. Since then, I have taken my complaint to social media in which Amazon responded to send the information and they would look into the matter further and absolutely nothing has been done. As a consumer I cannot make up policies or explanations I know nothing about. The rep explained to me the credit would be offered one-time only and even remained on the line until I applied my credit and placed the order. This type of lies and manipulation is frowned up and to-date Amazon has not offered me a refund or even Amazon courtesy credit on the account to resolve this. The responses are all a copy and paste message.
Business Response
Date: 01/24/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the price difference refund. I'm sorry for the inconvenience caused.

I get that you were offered a price difference refund for the order you have provided however I'm sorry, we are unable to get this done. We have certain limitations about refunding the price difference or reducing the price of the item. The associate who have offered this should have checked on the details but unfortunately it wasn't done and I apologize for the inconvenience caused.

I've shared the feedback with our team to get this checked and ensure a necessary action to avoid it in future. While we are unable to offer that adjustment, if you do not prefer to keep the order for the price you have paid, you may return it for a refund within the applicable return window.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/24/2023

Complaint: 18869547

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to place a order January 17th at 3:49pm with Amazon, I received a email from Amazon stat*** they will cancel any pend*** orders and will close my account, Amazon still took the money and told me to dispute the charge within my bank, I tried multiple times to dispute the charge with evidence of the email that my order was canceled and did not receive no goods I was denied multiple times by ************ *******************, this is theft I am a victim and I cant do anyth*** about it, both my bank and Amazon refuse to refun my money back into my account after me I got *** them multiple times Ive never got anyth*** and I have proof Amazon closed and canceled my order please help I have rights this is injustice.
Business Response
Date: 02/02/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get a prescription from Amazon pharmacy for two weeks now. I am looking to get the insurance price so that my prescription counts toward my deductible. There was originally an issue where there was a plan limitation which required an override code from my insurance company. I have called insurance and my doctor and sorted out the details with them. The prescription is within the limits of the plan for 60 capsules in a 30 day supply. The limit per claim is 90 capsules. Thus, this does not require prior approval. I have been told for nearly a week and a half that billing it working on the issue and it takes 24 to 48 hours. I've called to have this escalated multiple times, but kept getting told to wait 24 hours. It's been over 120 hours since the original call to escalate the issue. The business has not tried to resolve the issue, rather they say that customer service has no way to contact billing. There is no transparency in the process and no accountability for the billing department if they do not meet their ***** agreement.
Business Response
Date: 02/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the Amazon pharmacy issue.

Thank you for bringing this complaint to our attention and for providing Amazon Pharmacy with an opportunity to respond.

As a member of the Better Business Bureau, we take the responsibility of addressing customer concerns very seriously.

The team are unable to provide protected health or account information. However you can contact the concern team directly by calling ************.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 17, 2022 I purchased a gift card with the amount of $334 and due to the amount my Amazon account was locked, Ive been going back and forth till this day (01/23/2023) filling out forms for an account specialist to reach out to me via email or phone call *************) and I have yet to hear from them. Ive emailed in my virtual debit card, two utility bills for both address that I reside at alongside with my full complete name. Im always told they will reach out within 24 hours and nothing. Ive been told the account is being closed but all I truly care about is the money on the gift card being lost. *** asked for a refund or for the balance to be transferred and no ones reached out to let me know of any sort of update. I would just like a refund or the balance to be transferred into my significant others account which is *********************** Email: ************************* Phone number: ************ if you have any questions please reach out at anytime to ************. Thank you!
Business Response
Date: 02/09/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 02/09/2022.
Sincerely,
********
Amazon.com
Customer Answer
Date: 02/27/2023

Complaint: 18883618

I am rejecting this response because:

Hello, We were able to unlock the account but we keep calling to get the gift card unlocked with a balance of ******. No one has reached out to us by email or phone. I have attached the gift card & receipt for proof purchase. Thank you
Business Response
Date: 03/01/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the account details, I see that you are referring to the account related issue.

Based on the account details, the account is in active state and there is no amount related.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item to third party seller, and they are not issuing credit to my Amazon Card. I have been dealing with incompetent employees for over two months!!!!
Business Response
Date: 02/06/2023
Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer has requested a refund for the order.We are unsure about the return status for this order and hence we would request Buyer to provide the return tracking number used to ship the order back to the Seller. Buyer needs to respond with the tracking information for their return, if available. Without this information we are unable to take further action.
The information should include:
-- The shipping carriers name
-- Tracking number
In summary, we are unable to issue a refund to the Buyer at the moment, since we cannot validate the return status for this order.

Sincerely,
Amazon
Customer Answer
Date: 02/06/2023

Complaint: 18883645

I am rejecting this response because:
Seller: FIRST OF A KIND ODER NUMBER: 111-4431 ***********
TRACKING NUMBER: 1Z 0V2 Y97 90 **** 1386
Items were returned

Sincerely,

*************************
Business Response
Date: 02/23/2023
Hello,

Thank you for taking the time to provide us with more information regarding the claim on order 111-4431990-3278601.

The return tracking information (1Z0V2Y979053841386) that buyer provided does not show that item was shipped. As per the tracking updates, carrier has not received the package yet. We need more information before we can decide on the claim. ***** needs to respond with the correct return tracking information for the return, if available. Without this information we are unable to take further action.

The A-to-z guarantee claim will be temporarily withdrawn until buyer provide us with the information requested above.

Sincerely,
Customer Answer
Date: 02/28/2023

Complaint: 18883645

I am rejecting this response because:package was returned. Perhaps *** worker forgot to scan package. I dont know what happened. What I do know is this has been going on too long. I DEMAND Amazon refund my account!!

Sincerely,

*************************
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are ****** Merchant Token A2WEJLCAOIFG4U, and we had our best selling item's ASIN B07YBHTFZH detail page removed from Amazon.com. Amazon reported this on December 30th as a Product Safety issue, without warning and has removed the detail page that same day. They never told us why this was an issue, just that it violated Product Safety guidelines. We checked the Voice of the Customer, and see no issues that would warrant such an aggressive action, just some customers receiving broken items which is totally normal for any ASIN. There are other similar products (this is a reptile heat light, and there are a ton of other reptile heat lights available on Amazon) still available on Amazon.com that are nearly identical products. They are holding over $100,000 of inventory and refusing to allow us to even recall the inventory back to our warehouse. This is an extremely large amount for us, and we need our inventory otherwise we may go out of business. We ensure each item is properly packaged with bubble wrap around the entire package. We are requesting Amazon to immediately reinstate this ASIN B07YBHTFZH as it does not violate any guidelines or contain any safety issues.
Business Response
Date: 02/14/2023
Greetings from Amazon.com Executive ***************

Upon review, we were able to see that the product has indeed been removed due to safety concerns. The removal of products can be done without short notice, as Amazon's priority is to protect our customers safety.

The product have received numerous complaints regarding the material quality, as despite being carried with bubble wrap the product is broken, and this has been the common cause of the complaints. As the seller has mentioned, this can be a normal situation for some delicate products, however, to confirm that this is not caused due to the product material quality, it is required that the seller provides the following documentation.

The sellers must provide relevant product safety testing documentation and certification from an accredited independent testing laboratory.

Electronic products require the appropriate UL standard from an ISO/ILAC ***** certified lab. For all other products, please submit all testing the seller has on hand from an ISO ***** certified laboratory.

Please ask the seller to create a case with Amazon from their seller central account and provide this documents, so the case is routed to the concerned team for second review and possible reinstatement (if information is compliant).

Kindly highlight the seller that Amazon does not accept any exceptions when it comes to the safety guidelines and the above is required for reinstatement.

For further information regarding the return of the products the seller is facing, please facilitate them the following information found on the Amazon Services Business Solutions Agreement's help page:
***************************************************************************
" F-7 Returns to You and Disposal:
We may dispose of any Unsuitable Unit (and you will be deemed to have consented to our action): (d) immediately if we determine that (i) the Unit creates a safety, health, or liability risk to Amazon, our personnel, or any third party"

To avoid further inconvenience, please ask the seller to follow the above-mentioned recommendations.

Kind regards,
Initial Complaint
Date:01/23/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pabkrta is nothing but a asinine "supervisor"! You lied to me about following up with emails about my glide floss refund! Disgusting!
Business Response
Date: 01/24/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused due to our customer service agent behavior. I request you help us with the exact issue you are referring to so that we can check and help you with the available options.

I request you to share the order details and the issue with the order in detail.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************

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