Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My Amazon seller account shopul42 (email: *********************** was deactivated due to Dropshipping Policy violation. I provided Amazon with all the needed information, including the detailed Plan of Action. My submissions were denied by the Amazon Seller Performance team with no explanations. I also contacted the Account Health support team to gather information regarding the denial. Agents stated that the Seller Performance team did not leave any explanations.It is clear to me that the team did not review my Plans of Action, and by that, I have no path for appealing their decision. I attached the last Plan of Action to this letter. Please help me reactivate my Amazon seller account.
Business Response
Date: 11/09/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/9/2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/10/2022
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: ********

? ???????? ???? ?????, ?????? ???:

Hello. Amazon customer sevice has refused our application and do not response to our messages. Earlier we have telephoned the customer support and tried to figure out what was the reason for blocking our account. The reason was stated was breach of direct shipping policy. We gave a guarantee that we were going to trade only in *** system. That assumes full stop of using the *** system so that are can avoid any further policy breaches. We respectfully ask to consider our application and permit us to continue trading on the condition that we only use the *** system.
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???????? ???????
Business Response
Date: 11/29/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our [Insert Policys name here] policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on September 30, 2022. We notified the seller of this decision by email on that day.

The funds in the sellers account are not eligible for transfer until December 29, 2022. The seller can write to us at [email protected] on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 02/24/2023
Hello! My account can not be reactivated. And according to Amazon Seller Code of Conduct after 90 days, I could individually request a money disbursement by contacting disbursement-********************************* I did everything exactly I was asked. I sent an email requesting a disbursement and got a response that Amazon needed more information to process my request. I was asked to send additional information, such as - Business registration documents. Government issued identity documents of the individual who registered the account. The names, email addresses, physical addresses third, and/ or phone numbers of any parties or virtual assistants involved in operating or managing the account Government issued identity documents of any third parties or virtual assistants involving in operating or managing the account. Business agreements, whether formal or informal, with third parties or virtual assistants. Evidence of payments made to any third parties involved in this activity. [Credit card or bank statement] and so on. A description of how you learned about the third parties and how you conducted business. Invoices or Order confirmation [Proof of purchase must contain Supplier information, buyer information and payment method] I did everything and sent my answer with the documents on January 20, 2023, to disbursement-********************************* But I have been waiting for Amazon's response for over a month. I was not given a negative, nor affirmative response answer. Amazon just left me hanging. I am apprehensive and nervous about such uncertainty. Please let me know why I did not receive a response. Thanks in advance for your reply!
Business Response
Date: 03/01/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-01-13.
Customer Answer
Date: 03/01/2023
I am rejecting this response because:Greetings!
I already answered a request for information on January 13, 2023. As I wrote earlier, the answer to this request was sent by me back on January 19, 2023, but I'm still waiting for a response from Amazon. Below I am reproducing the Appeal I sent to Amazon on January 19, 2023; I also sent all additional documents. PLEASE VIEW THE AMAZON INTERNAL SYSTEM. Once again, all the necessary information, namely: Appeal invoices and other confirmations, HAVE ALREADY BEEN SENT TO THE MAIL disbursement-appeals @ amazon.com.

Sincerely,

Kharabet *********
Business Response
Date: 03/08/2023
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com Seller Performance
Business Response
Date: 03/17/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 17 March 2023.

Sincerely,
Amazon - Seller Performance.
Business Response
Date: 03/23/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-03-15.
Initial Complaint
Date:11/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my issues, this company continues not to honor there delivery time frame a service in which we pay for through a prime membership I order products and in some case pay extra for a faster delivery on top of the membership fee due once a month and still package doesnt come within the time frame sometimes not at all . My next issue is I purchased order number 112-3406904-9845026. That arrived broken so I spoke with CSR they set up a pickup from *** and instead of them sending me a new product out I have to wait up to 14 day to get money back and reorder. And if I wanted to escalate the issue Id have to wait ***** for a specialist to contact me by email. So I have to wait to avoid waiting. Just to have no specialist contact me an no refund as per my 1st issue. Its basically theif by deception. And there practices need to be stopped
Business Response
Date: 11/16/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the delays with delivery on your orders. and we regret the inconvenience with any orders delayed due to unforeseen reasons. We request you to check the tracking information provided, you could return or refuse the item if it is too late to be used.

Amazon Prime is a membership program that offers many benefits, including FREE Two-Day shipping on millions of items, access to movies and TV shows, ad-free music, unlimited photo storage, and Kindle books. It is not just a free or a expedited shipping program. You can view a complete list of benefits here:
http://www.amazon.com/gp/help/customer/display.html?nodeId=*********

Regarding the Order ID: *******************, depending on available options, a replacement or refund may be offered to you. We are not able to assure you or a specific resolution. In this case, an advanced refund was issued on Monday, November 7, 2022. The return was received and processed on Friday, November 11, 2022, and I hope this helped mitigate the concern with a replacement.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hey, my Amazon account has been recently been put on hold/frozen for a second time, for no apparent reason! I have a total for $550 in my gift card balance, and cant access my account. This is the second time its been put on hold and I dont know why! I have been told to login and follow all on-screen instructions, which I have multiple times but it never works, even after providing all information that was asked for, gift card receipts, bank statements, everything! I am now out of $550, I would like to have access to my account again, or receive a refund for my money. Please help me resolve this.
Business Response
Date: 11/10/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/10/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB/Amazon My ACCOUNT IS : ********************** I used my own information to register an Amazon seller account. But Amazon suddenly closed my account. I can't log into my Amazon account. I did not violate any Amazon policy. Ask Amazon to restore my account.Sincerely,
Business Response
Date: 01/18/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding their Amazon Selling Account.

Unfortunately, I was unable to relate a selling account for the email address from which the seller has provided in this complaint, ************************.

We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account.

Resend your message using that email address so that we may assist you better.

If you no longer use the email address associated with your account, we ask that you update the email address on file for your account. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change your email address, follow these step-by-step instructions:

1. Log into Seller Central.
2. In the Settings section, select "Login Settings".
3. On the Login Settings page, in the Email section, click "Edit".
4. On the Change your email address, enter your new email address, and click "Continue".

We understand this is not the outcome you were hoping for in this situation, but it is important for us to complete the security verification process to safeguard confidential information related to your Amazon account.
Customer Answer
Date: 01/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:11/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2nd generation Apple Airpods from Amazon ($99.99) and decided to return them. Amazon then later told me that the returned item was incorrect and discarded it, and then demanded the correct item be returned before they could refund me. If the item was incorrect, Amazon should have returned it back to me. It has been a back and forth conversation with Amazon support and it has been frustrating. After this issue is closed, I do not want this publicly posted on the BBB website.
Business Response
Date: 11/08/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are concerned about the refund towards the return of "Apple AirPods (2nd Generation) Wireless Earbuds with Lightning Charging Case Included. Over 24 Hours of Battery Life, Effortless Setup. Bluetooth Head.".

I've checked and see that our returns center has already emailed you informing that the serial number of the item we received back did not match with the serial number of the item we shipped to you. Hence, we're unable to issue refund.

You can review our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below:

www.amazon.com/conditionsofuse

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday November 4, 2022 I placed an order for a mens shirt and received confirmation of the order. On November 5, O received confirmation that the order was shipped and will arrive Sunday November 6, 2022, Tracking ID ***************. November 6, I received confirmation that my order was out for delivery and should arrive at 6:15 pm. At 7pm November 6, I checked the status of my delivery and it was marked that my delivery would arrive between 8:15pm and 10PM November 6. At 7:27 pm November 6, I watched the Amazon vehicle pull into my development and turn his/her lights off but never exited the vehicle; 10 minutes later, I receive a message that my package was left near the front door or porch. There is no snap picture of my package, as they normally do when a package is delivered. On or around 7:45 pm I reached out to Amazon and a service rep advised that I received the message in error and my package would be delivered tomorrow November 7, 2022. I explained this is unacceptable, the agent says, "there is nothing we can do but wait until tomorrow for your package to be delivered." I asked to speak with a supervisor. Supervisor ********* doesn't explain anything in reference to an error but only offers $10 credit. I refused the credit and requested to end my membership with Amazon Prime. For years my packages have been delivered late in the evening either damaged or they have never reached my residence when my porch light stays on and my address is very visible. The supervisor never attempted to resolve the issue about my package being out for delivery and I still haven't received an update about any error.
Business Response
Date: 11/09/2022
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Admit It Life Would Be Boring Without Me Funny Saying ********************** apologize for the inconvenience that you've experienced in this case.

I've issued a refund of $18.99 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Upon checking I see that as per your request prime membership has been cancelled and refund has been processed for 15.89 USD, the issuing bank will post it to the concerned account within 3-5 business days.

I've also issued a $10.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied".

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll make sure that this is not repeated.
Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:11/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon refused to charge the payment method I selected and kept trying to charge a different payment method on my account for an order I placed. Then they refused to cancel the order and said they will keep attempting to charge to unauthorized method. I demanded a credit for the inconveniences and issues caused by their system and company's attempts to charge an unauthorized card, which was refused.
Business Response
Date: 11/16/2022
Hello Skye,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointment caused due to the cancellation of the order due to payment related issue.

I've checked the order and as per the order information the payment method was never updated. I've also forwarded this to our payment specialists for further investigation into what happened.

They have also confirmed that it does not appear that the payment method was updated from the Discover card to the MasterCard. Then on 11/6, the order was canceled.

To compensate for the inconvenience caused, I've added a $25.00 gift card to your account. You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/06/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have repeatedly communicated to Amazon about logistic issues related to leaving my packages and my husband's packages outside the door of our apartment building. I am a Prime member and this issue has gone on for several YEARS despite probably 75 calls and complaints. I have been assured that delivery instructions are noted on my account and my husband's account, but packages continue to be left outside the building posing a security problem/theft issue and a safety hazard for people leaving the building in danger of tripping on the packages. I put a huge sign on the front door and it is ignored. All the driver needs to do is to open the door and leave the packages in the inner vestibule of the building... but they DO NOT. Recently they left a $250 clearly marked Cuisinart Food processor and blade holder outside the door to the building!!! They leave packages outside in the snow and rain. After some 75+ calls, I am assured the problem will be fixed and it has not been. I am at the end of my rope and tired of calling to complain and with 400 orders per year, I will likely cancel Amazon Prime and stop shopping with Amazon. This needs to be fixed or I am gone. Apparently Amazon does not value my business. There are numerous photos taken by delivery people showing the packages left outside the building and I report the delivery as NOT GREAT every time. No one seems to care.
Business Response
Date: 11/10/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the disappointing experiences with the delivery of your orders.

I've forwarded this complaint to our Shipping and Delivery Specialist team. They have reviewed the delivery instructions you have provided and on November 8, 2022, they filed driver feedback to the previous deliveries which you reported as not followed your delivery instructions.

I see that there are two orders that were delivered after November 8, 2022.

I request you to write back to us and let us know if the drivers followed the instructions and delivered to the inner vestibule of the building.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Per my attachment, I have had one delivery again placed outside the building, and on Nov 16, I did have two orders delivered correctly.
If the delivery issues resume I will reach out directly to ***** in good faith, in the hope that he can get consistent correct deliveries for me (and my husband). I certainly hope that I will not have to resort to re-filing a complaint and dropping my Amazon Prime.

Sincerely,

***********************
Initial Complaint
Date:11/06/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent in a device for the trade in program and the trade in "expired" after they received the item and proceeded to charge a debit card that was no longer on my account. I had received conformation that Amazon received the device from one of their reps and the shipping company but was still charged. Then dealing with another rep I was told there was nothing they could do about the charge until they processed the device. It was a charge that ******* said was unnecessary but he couldn't do anything about it. The day before this interaction I had dealt with customer service since I received an email stating the trade in expired but was told the card would not be charged since the device was sent in.
Business Response
Date: 11/08/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are referring to the charge towards the trade-in : TRN-*******-5380135.

I've checked and see that this trade-in was expected to be shipped by October 21, 2022. This was communicated to you via email on September 6, 2022 when the trade-in was created. In the same email it was mentioned that "Instant payment items must meet specified criteria and be shipped by October 21, 2022 to avoid charges.".

Upon reviewing the tracking I see that the trade in was received by carrier on Monday, October 31, 2022 at 3:37 PM (PDT) *********, **, **. This delay has caused the trade-in to expire. Tracking information showing delivered isn't considered as received. For the trade-in to be marked as received, the received package needs to be processed and graded.

As you are already charged for this trade-in, once this package is processed it will be returned to you at no shipping charge.

Since the return is delivered just on November 4, 2022. I request you to wait for an update until November 18, 2022 for an update regarding the return of this trade-in.

You can more information on trade-in terms and conditions here:

https://www.amazon.com/gp/help/customer/display.html?nodeId=*********
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/18/2022
It was stated in email that because they charged the card I would get my device back but it has yet to be returned to me.

This goes against what I was told on the phone and by a different rep before I called them
Business Response
Date: 11/23/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the return of trade in item.

I've checked on it and I can see the return was initiated by our team on Nov 10. The item is still in transits and on the way to your address. The *** is processing that return and once it is completed, it will be delivered to your address. Your return tracking# 1Z070A120361402874.

You may contact the *** with the above tracking# for any updates. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/28/2022

Better Business Bureau:

I ended up dealing with their customer service all weekend and ended up being told my device was either lost or stolen and was given a 70 dollar credit to my account which satisfied my complaint.
Initial Complaint
Date:11/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on amazon said it was delivered I never received the package. I called Amazon, and it said the item was shipped to the wrong address, someplace in **********. They said they would look into it and get back to me a month later. I called up as I have never received a follow-up email or phone. I called, and the person told me they claimed to have refunded me. I said nobody ever called me, I didn't receive an email, and I never approved a refund. I wanted the item. He told me there was nothing he could do, and I asked to speak to a supervisor. The supervisor said she could offer me a refund or as the seller to resend the item. Which contradicted the first person's statement that they had refunded me. I told the supervisor I wanted the item she told me she couldn't guarantee that I would get it because it wasn't amazon sent the item. I said it didn't matter to me where it came from. Amazon has a responsibility to verify its sellers. Otherwise, it's fraud on their part as they never intended to send me the item I ordered or ever process a refund despite knowing I never received the item. I just want the item I ordered; It's not my responsibility as the customer to figure out how and where it gets to me.
Business Response
Date: 11/09/2022
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the 120-inch Class Curved 4K UHD TV HDR Smart.

I apologize for the inconvenience that you've experienced in this case.

We are unable to send a replacement for this order as it is fulfilled by a third party seller. I've issued a refund of $26.02 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 11/09/2022

Complaint: 18366523

I am rejecting this response because:I want the item I ordered. They have lied multiple times about giving me a refund. I've told them I want the item everytime I called. I called them over a month ago and they told me they were figuring out the shipping and getting me the item now all of a sudden they're telling me no.

Sincerely,

*************************

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