Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,543 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/06/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
while checking my rewards points with amazon I noticed they charged me for music several time, I spoke to amazon and they agreed to refund the 2022 charges. I thought I should check my other charges and found that they also charged me for music in 2021 from Feb 2021 t0 dec 2022 in the *** of $97..06.. Then I noticed they also charged me for kids *****. I couldnt go any further that 4/7 21.. so far with those 2 ***s plus *****. The total *** comes out to $258.80. I did try to contact Amazon today but I wasnt able to get their phone number.While I was searching for the phone number I noticed that they they have me with a music and a kids subscription which is not what I want . I would like to make sure they remove those from my account and also the woot subscription
Business Response
Date: 11/20/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've checked your account, and see that you already canceled your Amazon Music Unlimited and FreeTime (kids+) subscription. It doesn't look like your subscriptions were eligible for a refund upon cancellation. Refunds are only available as an exception for new subscriptions that have been active for 14 days or less.

Given the circumstances, as a gesture of goodwill, I have issued a refund for the previous months totaling $207.69.

Refunds are applied to the payment method used for the original purchase. You will see these in multiple transactions in 3-5 days depending on your bank.

Amazon Music total: $127.79
FreeTime (kids+) total: $102.08
Total: $229.87

If you'd like to cancel Woot, you will need to contact them directly. You can contact Woot.com by visiting their website using the link below:
https://account.woot.com/support

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 11/21/2022
I am writing to you to notify you I want to cancel my complaint case number is ********. Thank you for your help
Initial Complaint
Date:11/06/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For years, my husband and I have enjoyed purchasing on Amazon.com and Amazon.ca (were ********* who mostly shop on Amazon.ca). We love the **nvenience, the great prices, and in the past, the ease of process. Unfortunately that has changed. Last year 2021) in October, my husband and I took a trip to ****** and when there, were not able to access our ac**unt due to us being out of **untry and our ac**unt being linked to our long time phone # that we cancelled in October of 2021. We were in ****** for 6 months and when we came back, I attempted to access the (Amazon.ca) ac**unt but **uldnt because not only do we no longer have that ph# but after giving the customer service reps every address I **uld recall living at in the last 20 yrs, none were **rrect. I was told that thats the only way I can gain access to the ac**unt and that theres nothing they can do until I have the **rrect address (this had never **me up before because we had the same ph# for more than 20 years). I went to my credit card ** about this and in the process was soon to realize that we have been receiving monthly Amazon prime charges from Amazon ****** and US for months/years when we didnt want or use the ac**unts (I naively thought we only had one acct in both ****** and US and have **nsequently be**me more on task with my banking). I cant access the Amazon accts to **nfirm accurate details but basically, weve been receiving multiple charges on our credit card for multiple ac**unts in ****** and US in my name (*****************) and my husbands name (*****************************). After doing everything I **uld to resolve this with Amazon, I just filed a dispute with my MC and was told that they can only dispute transactions within the last 120 days and that wed have to change our MC #s to stop all future transactions. So I did.Wed love to **ntinue doing business with Amazon but at this point without action, all apologies from Amazon, are a charade.
Business Response
Date: 12/01/2022
Hello,

The issuer of the card used to pay for your Prime subscription has contacted us. This charge was disputed, and they withdrew the payment made to Amazon. Your Prime subscription was canceled as a result.

Here are the transaction details:
-- Order number: D01-1833349-4685028
-- Order date: October 3, 2022
-- Disputed amount: ***** USD
-- Payment type: MasterCard
-- Account number: **95

You may re-subscribe to Prime from your registered account or reach out to our customer support for assistance.

If you believe that an unauthorized party may have accessed your account to place this order, please contact [email protected]. An account specialist will investigate and take any necessary actions. You will not be held responsible for any disputes that we found to be the result of unauthorized use of your account.

Account Specialist
Amazon.com
Initial Complaint
Date:11/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Details of the Amazon order:-Datae of transaction: September 26, 2022 -The amount of money you paid the business: $454.92 -What the business commited to provide you: Goods ordered -What the nature of the dispute is: The Goods never arrived as of October 6, 2022 -Whether or not the business has tried to resolve the problem: I asked for a refund they refused as of this date.-Account/order/tracking number: Amazon order # ***-3012408-6760238
Business Response
Date: 11/10/2022
Hello ********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn your order did not arrive by the delivery date.

I have checked the tracking and it appears that the package has been lost in transit. In this case, I have issued a special case refund of total order amount $454.92. This refund will be processed to your original payment card within 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/06/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-2693271-4262612, item differed from description. Please refund.
Business Response
Date: 11/07/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund for the order. You will see the refund in 5 business days.

To contact our customer service in future, visit https://**********************/gp/help/customer/contact-us and follow the prompts.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 11/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************
Initial Complaint
Date:11/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a list of items which never arrived. I have been trying to get a refund since October 14th when my order did not arrive. They told me to wait a week to see if it would come or not. My order did not arrive. They said they would investigate which literally took mins for them to tell me they would not refund me my money. They offered me a refund after 2 weeks of trying and I received an email once again saying I didn't qualify for a refund. I spent close to 500 dollars and they offer me no solutions. I didn't receive my items and they won't refund me my money. Below is the list I emailed them and was told I didn't qualify for my refund. Those are the items I ordered and didn't receive. I would like a refund if possible. 1. Order number: 114 ******* ******* 2. Today's date. (MM/DD/YYYY): 10/20/2022 3. Date you noticed that your package hadnt arrived. (MM/DD/YYYY): 10/14/2022 4. Package tracking number:1Z681EY20339740272 5. Name of the items you didnt receive:TCL 20 Pro 5g, ***** NOISE CANCELLING GAMING HEADSET WITH 7.1 SURROUND STEREO, LDLrui USb c to HDMI cable 10ft/3m 4k@60hz 6. Is it your first Amazon package at this address that was marked as "Delivered" and you didn't receive it? Yes.7. If no, how many times it has happened? Just this one time
Business Response
Date: 11/10/2022
Hello,

Were sorry to hear that you havent received your item from order #***-2859964-9972208.

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before 29 November and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/11/2022

Complaint: 18365168

I am rejecting this response because: they keep sending the same email. They are responsible to ensure my package is delivered to me. It was not. I have neither proof of it being stolen or arriving. The package was not delivered to my door. I was at home and did not see my package outside my door when it said it had arrived. Yet they are able to keep my money and not offer me a refund which is a horrible business practice. I'm out of close to 500 dollars and no items and keep getting the same nonsensical responses. They are not upholding their responsibility of ensuring my items are delivered to my doorstep into my hands. I have never had such a hard time getting a refund ever and will certainly not do business with them in the future.

Sincerely,

***********************
Customer Answer
Date: 11/16/2022
These are screenshots of my order delivery
Business Response
Date: 11/20/2022
Hello *****,

Shipment #1

Were sorry to hear that you havent received your items from order #***-2859964-9972208.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Lost shipment are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

Were unable to accept Police Reports that are in pending or any other incomplete status.
The Police Report must be filed before November 28, 2022 and provided in English or Spanish to be considered for review.
Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened.
We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.
Initial Complaint
Date:11/06/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Topblan Sherpa Fleece Weighted Blanket (ORDER # ***-9022475-7261032) on OCT 3rd and Returned it very shortly after and I still have not received a refund. I have been to the amazon chat and talked to numerous agents and have gotten numerous emails and it is all conflicting information. The only information that is steady is that they HAVE RECEIVED the item on OCT 14th. I have been told that I would get my refund on Oct 28th, November 5th and today when I talked to the chat agent, the agent once again confirmed they received my return and then gave me another farther out date (November 8th) of when I will get the return. I am obviously not getting a return and I have emails from these people with conflicting information. I just want what is rightfully mine, you (AMAZON) have received the item back, there is no question. SO WHERE IS MY MONEY?!
Business Response
Date: 11/10/2022
Hello *****,

I'm ***** from Amazon.com.I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you've not received refund for an item that you returned in your Order ID: *******************.

I've issued a full refund of $64.29 which will be processed to your original form of payment within 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/06/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon team,I have sent my energy **** through the button "submit additional information" but there's no response from seller performance team and my account is still deactivated. After that, I made some calls to account health team, and they asked me to create the case and send to you my ****. Next I did that, However, I received the automatic response from seller support team that I should send my **** through the button "submit additional information". As a result of it, I am going in the circle.Therefore, I am turning to you to kindly ask you to review my **** ********** **** is attached to this case.Best regards *****************
Business Response
Date: 11/11/2022
Hello *******************************

We received your submission but do not have enough information to reactivate your account at this time.

Why is this happening?
We were unable to verify the documents that you provided. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.com/gp/help/G1791

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible

Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, ******, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

How do I send the required information?
To submit this information, follow the instructions on the banner at the top of the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact [email protected] to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the "Funds withholding policy":
https://sellercentral.amazon.com/gp/help/9RA9LYBJ3QP27M6

We're here to help
If you have questions about our policies or the required information, you can contact Selling Partner Support:
https://sellercentral.amazon.com/cu/contact-us
You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about these topics, send an email to [email protected].

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
https://itunes.apple.com/us/app/amazon-seller/***********
-- Download the Amazon Seller app for Android:
https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_US
Customer Answer
Date: 11/11/2022

Complaint: 18365068

I am rejecting this response because: I have already provided Amazon team with a valid electricity bill. Please pinpoint the reason of rejection of my bill.

Sincerely,

*******************************
Business Response
Date: 11/30/2022
Hello *******************************,

We received your submission but do not have enough information to reactivate your account at this time.

Why is this happening?
We were unable to verify the documents that you provided. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.com/gp/help/G1791

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible

Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, ******, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

How do I send the required information?
To submit this information, follow the instructions on the banner at the top of the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact [email protected] to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the "Funds withholding policy":
https://sellercentral.amazon.com/gp/help/9RA9LYBJ3QP27M6

We're here to help
If you have questions about our policies or the required information, you can contact Selling Partner Support:
https://sellercentral.amazon.com/cu/contact-us
You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about these topics, send an email to [email protected].

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
https://itunes.apple.com/us/app/amazon-seller/***********
-- Download the Amazon Seller app for Android:
https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_US
Initial Complaint
Date:11/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
111-2071886-5762622 Amazon closed my account when this was my first Amazon account There were 3 packages in this order and I returned 2 packages and didnt receive Dr.pen device and 3 of ***************** beauty essence. Since I didnt receive & returned all items in this order I should be getting full refund. Please check *** tracking since itll show that I returned the item in *** store. Im seeking full refund for this order and if not, Ill be filing another complaint with better business bureau
Business Response
Date: 11/30/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 30 November, 2022.

Sincerely,

****
Amazon.com
Initial Complaint
Date:11/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For 1 year, Amazon has charged my Amazon Prime account twice per month at $6.99 within five (5) days of each charge, and when I called customer service (Agent named Sispho) to resolve the charges, they claim they don't see the charges. This has occurred with me and my fiance from November 2021 thru November 2022.
Business Response
Date: 11/07/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unauthorized charges for prime membership.

I apologize for the inconvenience that you've experienced in this case.

I've checked and found the prime charges on one of the related account.

I would request you to check with your family members for the charges and confirm.

I'm sorry, we'll not be able to compensate in this case. If there was an option, I would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022

Complaint: 18364662

I am rejecting this response because: I have filed additional complaints with the ************************ and the ********************** of ******** Affairs. It is disappointing that a billion dollar company can review the attached evidence showing clearly that multiple charges were performed and provoke a federal investigation over $6.99. This confirms that this was not accidental. Our bank has reversed the additional charges and allowed the authentic charges to remain. We are set to appear on a local news channel to share our experience and locate other customers that share our experience with Amazon.

Generals

Sincerely,

***********************************;
Initial Complaint
Date:11/05/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/04/22 I signed up for Amazon with intentions to get Prime. It said you can use gift cards for the Prime billing so I purchased a $5 Amazon gift card from Eneba. I added the $5 gift card and attempted to register for the free 30 day trial. I was then asked to enter my card details even though I added a gift card. Immediately after signing up for Prime, my account was locked due to suspicious activity. I had not made any purchases so what is suspicious about it? They then asked to upload a billing statement (I did), then again and again. I uploaded my drivers license, debit card front/back and billing statement, but that still wasnt enough. They then asked for a utility bill (I gave it). That was not enough they then asked for proof of purchase for the $5 gift card I bought from a third party (I gave). Keep in mind they are taking entire business days to come back and say they cannot accept your proof as proof and give more proof. Amazon is stealing from people, treating account holders unfairly and ****** aggressive with new accounts. Signing up for Prime should not be a hassle that gets you locked out of your account.
Business Response
Date: 11/12/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 11/12/2022.
Sincerely,
***
Amazon.com
Customer Answer
Date: 11/16/2022

Complaint: 18364628

I am rejecting this response because: They emailed me asking for the documents I have already given them several times. They asked for the billing statement to my debit card and ask that the statement shows the last four digits of the card and phone number. No bank statement for a DEBIT card shows that info they show checking account info. They asked for a utility bill I gave that. I even took a photo of the front and back of my debit card and photo ID and they still wanted more. They asked for proof of purchase for the $5 gift card I had on file. I gave them that as well.

Sincerely,

***********************************
Business Response
Date: 11/22/2022
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and see that you are concerned regarding account hold. Im sorry for the trouble you had with this.

To help you with it, I've looped in concerned team for resolution. As per the update received we see account has been re-instated.

I hope this helps.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************

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