Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/05/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10.31.22, I purchased a Fitbit Sense 2 on Amazon.com for the listed price of ***** (https://www.amazon.com/gp/product/B0B4N2T7GL/ref=ppx_yo_dt_b_asin_title_o00?ie=UTF8&psc=1), and expected delivery between November 3 -6. However, I received an email on November 3rd stating the they cancelled the order because the price was an error. I followed up with Amazon **************** Chat Support November 4, and inquired about Amazon honoring the original price I paid. Afreen from **************** stated "In this case, I request you to place the order, and contact us back after that we will help you with the refund for price difference." I confirmed with ******, once it was delivered all I needed to do was initiate a new chat, and Amazon would adjust the price. Today, November 5th, after receiving the device I initiated a chat, but was told they could follow through on on ******'s direction. I spoke with customer service chat, voice, and finally requested a supervisor and was told that there was nothing they could do and that I could return the device. I shared how I felt it completely unacceptable that Amazon would not follow through based on the direction and chat documentation of my interaction. And, how unacceptable it was to waste my frustration, time, and resources to return a device - I should not bare the burden of Amazon's errors and deceitful practice of replacing the order with the promise of making it right, only to be then told there was nothing they could do to make it right. In addition to being told that nothing at all could be done in this case, I searched online about this specific offer, and found other customers describing the same situation to then have the original price honored by Amazon placing credits/gift cards on their account.
Business Response
Date: 11/10/2022
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear about the issue with Fitbit Sense 2 price change, Order No: 111-5496387-3800203

I can completely understand your situation and apologies for the inconvenience caused as the price. Unfortunately, we do not have an option to make a price adjustment.

I've reviewed the issue further, I'd take a feedback on the representative and make sure to coach them and make a report of it.

Please review our help pages for more information about our pricing, please check below reference.
https://www.amazon.com/gp/help/customer/display.html?ref_=**************&nodeId=G9EAYKPV5YYDB8P7

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18364573

I am rejecting this response because:

This is entirely untruthful, based off of the online forums and sites I've read, Amazon has chose to honor in many cases, a few sites referenced below. In addition, it's **** to believe that Amazon could not honor an offer specifically made by their employees even if it was a mistake, the customers should not bare the burden of that error or misleading bait and switch.

Customer Describing Multiple Resolutions:
https://slickdeals.net/f/16141333-fitbit-sense-2-fitness-smartwatch-shadow-grey-graphite-80?page=45#commentsBox

BGR.com Referencing Previously Scenarios
https://bgr.com/deals/fitbit-sense-2-smartwatch-price-amazon/

Android Police.com - comments referencing honored, etc
https://www.androidpolice.com/fitbit-sense-2-drops-down-to-just-80/

Sincerely,

*************************

Sincerely,

*************************
Initial Complaint
Date:11/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received item in non working condition. Returned item immediately. Item was received on October 25th. I have still not received a refund. Amazon stated I would see the refund 7 days after the item was received back. After numerous contact attempts I am now being told it could take 1 month for the refund because they are busy.
Business Response
Date: 11/08/2022
Hello *****,

I am Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the time that is taken to process your return and refund on Order ID: *******************

I see the return was initiated on Oct 16, 2022 and carrier has received it on Oct 21st and delivered to us on Oct 25th and our warehouse team yet to scan it as complete. I understand you are waiting for a refund from a long time. Generally we process the refunds within 14 days however certain items takes upto 30 days for the refunds to be issued.

You may visit this help page link to know more about the refunds timeline for any returned order.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

If you do not see any updates on the refund by November 21st, I request you to please get back to us, we'll be happy to help you further. I appreciate your cooperation and understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was closed for absolutely no reason at all and now I am not able to use amazons services even though I am well within my right to!! I would like my Amazon account to be reopened otherwise I wi be filing a lawsuit for infringing in my rights as a consumer!
Business Response
Date: 11/10/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10 November, 2022.

Sincerely,

Rupsa
Amazon.com
Initial Complaint
Date:11/05/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the last 6 months, ******** have been at least four (probably more) occasions in which items were supposed to be delivered, stated they were left on my front step, but were either never delivered or delivered several days later. This has been an ongoing problem for at least 2 years. In fact it started with prom jewelry I was supposed to receive and was marked as received in May of 2020. Imagine not getting your prom jewelry! I have complained to Amazon and all they state is the delivery driver must have marked it too soon. I pay from Prime and I expect to receive my package when it states Im supposed to get them, not when the delivery driver feels like it. The delivery driver marking the package as delivered when it is clearly still in their possession is bordering on theft at worst, dishonest at best. It seems to be a best practice these days at Amazon.
Business Response
Date: 11/16/2022
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the issue with delivery of your recent Orders. We would take this as a feedback. I've reviewed her complaint and I'm unable to locate the orders you are referring to.

We request to write to us with recent 5 effected order numbers so that we can review it and assist further. Rest assured, once we receive complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an order for disposable plates that was promised on a particular date. Amazon notified me it would be late, and I could cancel if I wanted. I immediately filed for cancellation, knowing it would arrive after I left on vacation. Amazon said even though it had not yet been shipped, they could not cancel, but I would have the opportunity to refuse delivery. The package was then left on my front doorstep after I had left town. This very visible package sitting there for a whole week would have put my whole house at risk, as it was a signal that my house was vacant. I went through the online assistant, taking over 30 minutes, and it finally offered ********** at my house as a resolution, which I accepted. No mention was ever made of a charge for this service. *** came the next day, and using my Ring doorbell I was able to explain the situation and the *** guy was very nice and said he'd handle it, and picked it up. I was just notified that the return was accepted, but they charged me $9 for the pickup, I just called customer service and after another 30 minutes and 2 escalations to supervisors, I still don't have a refund for this pickup charge.
Business Response
Date: 11/07/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************.

I apologize for the inconvenience.

Firstly, I would like to inform you that it was a free ********** arranged by Amazon. You shouldn't be charged for that and you should have denied the request for pickup payment.

However, I see that the refund for the order total has been initiated to the card used.

As you've mentioned the pickup charge, please provide the receipt for the charge and I'll refund the amount.

Also, regarding the compensation, I'm so sorry we'll not be able to compensate in this case.

If there was an option, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022

Complaint: 18364417

I am rejecting this response because:
The response was nonsense. See the attached screenshot. They subtracted the cost of the pickup directly from my refund. The plates were $26 and they refunded $18, the difference being the cost of the **********. They did NOT arrange a free pickup. They have just wasted another 30 minutes of my time responding to this, so my desired compensation is now $450.

Sincerely,

***********************
Customer Answer
Date: 11/08/2022
This screenshot from the Amazon website clearly shows that amazon deducted the cost of the pickup, $7.99, from my refund amount. This was clearly not arranged as a free pickup. Why are they lying about this? Why ask for information they can easily pullup in their own system? Yet another 30 minutes of my time wasted on this problem that began with them shipping late. My charge is now $600 for the time they have cost me. They have to learn that time is money. My time has value.
Business Response
Date: 11/13/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern.

However, the deducted amount from the refund was processed on the very next day to the same card which was used.

I'm so sorry, we'll not be able to compensate in this case. We've already refunded the amount for the complaint order.

If there was any option to compensate, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Arun
Amazon.com
Customer Answer
Date: 11/14/2022

Complaint: 18364417

I am rejecting this response because: it doesn't acknowledge the amount of my time amazon has wasted on this trivial matter. It is disrespectful to act as if my time has no value. Front line customer service reps should be empowered to correct obvious amazon mistakes, and when they require 3 escalations to get what i deserve it becomes clear that this is an amazon policy to save money by exhausting their customers' will to persist. It is unacceptable.

Sincerely,

***********************
Initial Complaint
Date:11/05/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to purchase an advertise microwave from Amazon 5 times now. I am trying to buy RCA microwave model RMW1178 and each time I am receiving the model RMW1178-B which looks totally different. I ordered the item on the following dates:- 10/09/2022 for $189.78, returned and refunded on 10/20/2022 - 10/07/2022 for $155.26, returned and refunded on 10/25/2022 - 10/19/2022, this was complementary from Amazon and returned on delivery - 10/23/2022, for $189.78, returned and refunded on 10/25/2022 - 11/03/2022, for $173.83, returned on delivery and waiting for refund I called and chatted with their customer service representative at 3 different occasions mentioning the issue. The last two interaction was with ****** and ***************. They assured me they submitted the ticket to their warehouse management to be researched and fixed and as of today they are still advertising the microwave and as you can see I am still receiving the wrong one. It is a true bait and switch situation and need to have this rectified. Their website needs to be updated with the correct item description.
Business Response
Date: 11/07/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Microwave Oven order issues.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that different sellers on the website have different models.

However, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on this.

Also, we'll not be able to compensate in this case but we can assure you that this issue is sorted soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022

Complaint: 18364339

I am rejecting this response because:
The agent responding to this claim did not offer no resolutions to the misrepresentation of the item sold. He also had the audacity to tell other models are available as if I didnt notice. The only acceptable resolutions would be to to update their model description in their website so buyers know exactly what they are purchasing. This is a known tactic to get rid of excess inventory and it is dishonest. Also, I dont accept they are not offering me a compensation for the time I lost from my work to contact their customer service and spend over 7 hours to get to no resolutions on this issue.
Sincerely,

***********************
Initial Complaint
Date:11/05/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 31, 2022 I placed an order (ORDER # ***-1926760-2772208) for a Fitbit Sense 2. I received an email confirmation that my order was confirmed and that it would be arriving on November 2. My credit card was charged. On November 2, I received an email stating "Shipment Delay" and a new delivery date would be November 3. Then on November 3 I received another email saying that my order was being cancelled stating that they "recently discovered" an "error" that "caused the following item(s) to be displayed at an incorrect price" and that they would not be sending my order. It went on to say that I hadn't been charged, but an authorization may be visible and should be removed. I called the credit card company who confirmed that I was actually charged. I am uploading Amazon's communication with me indicating they accepted my order, and confirming shipping times.Amazon made this mistake, but they won't own up to it being their mistake (all of their communication has been in passive voice saying "we discovered a mistake" or "this was mispriced". I am writing to demand that they honor this mistake. When they accepted my order, confirmed my order, charged me for this order, and confirmed my order again by updating shipping times - Amazon entered a contract with me and are legally obligated to honor it. I am requesting that the item is shipped immediately at the price that they set and confirmed when the order was placed, and again confirmed when they updated shipping times 2 days later. In my communication with Amazon (which took HOURS), they shared a policy for "promotional items" - but this was not a promotional item. It was a price that Amazon set. If they made a mistake, I should not be the one who has to take the consequences such as having money taken from my credit card and having to wait "3 to 5 days" for the money to be returned. Again, I am requesting that Amazon ship the item at the price they set and agreed to by taking my money.
Business Response
Date: 11/07/2022
Hello ***************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the cancelled Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

As per the update from the team, there was pricing error on the product and the price has been reverted to the original one.

I would like to inform you that we'll not be able to honor the same price as its an error.

If there was an option, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022

Complaint: 18364353

I am rejecting this response because:
This "pricing error" was made by AMAZON. You set the price, I purchased the item at the price you listed, you took my money, and you now are not honoring it. When you took my money you entered into a contract with me and you have not delivered.
People at Amazon continually communicate in regards to this that you are "unable" to honor your mistake. I find that unacceptable. You ARE able to. You are refusing to. These continued half-truths and unwillingness to honor a mistake that YOU made, that YOU took my money for, and that now YOU REFUSE to honor are unethical at best and illegal at worst. I have already cancelled my Prime membership, my Music membership, and all subscriptions. I have been an amazon customer since **** (that's 27 years). I've spent countless thousands of dollars. Now you are losing a long-time, loyal customer because you refuse to honor your mistake.
I again ask that you send the item.

Sincerely,

***************
Business Response
Date: 11/09/2022
Hello ***************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience that you've experienced in this case.

I'll surely take this as a feedback from you and forward it to the appropriate team for further review.

However, like informed earlier, there was a pricing error on the product and we'll not be able to honor the price match or revert the order.
Regards,

Arun
Amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18364353

I am rejecting this response because:
Again, you ARE able to honor this request to honor your mistake, but you are choosing not to. To say you are "not able" is dishonest.
Since you will not honor your mistake, I will consider this matter closed and not be your customer.

Sincerely,

***************
Initial Complaint
Date:11/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently ordered the Amazon echo show 8. I was trying to set it up by doing these three split screen widgets. According to their listing it shows actual photos of it being done. I was on a chat for over two and a half hours and shuffled with five different people and nobody would help me. The last person told me it could not be done and was telling me that the listing did not show what I was telling them. I have pictures. I have beach chat dialog. I also informed them the echo show ******************************** the listing and pictures. He told me it could only be done on the echo show 15. He was treating me like I was stupid and didn't know what I was talking about even though it was right in front of me and I provided them the links to the items. I informed him that was incorrect due to the listings. They are selling products that are misleading and false advertising and should fix such. I do not think that's right. I am VERY unhappy
Business Response
Date: 11/07/2022
Hello ****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern Amazon echo show 8 issues.

I apologize for the inconvenience that you've experienced in this case.

I'll surely take this as a feedback from you and forward it to the appropriate team for further review on it.

Thank you for being a valuable member of our Prime family.

We look forward to serving you again - and serving you better - next time with this issue sorted.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a good customer of ********************** I am a ********************** member I like to leave reviews to help others am much as I like reading them before I purchase things I have left a few reviews that bounce back say they cant be posted that I didnt follow guidelines I have went to chat and contacted via email They keep promising me it will be restored many many times I was told by Amazon many times only one division of Amazon can fix it they would forward my case to them promised it would be fixed in ***** hours I have not received any response from them I just tried to leave a review on some socks I ordered and they say it cant be posted
Business Response
Date: 11/20/2022
Hello *****************,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Amazon Review Moderation team
Customer Answer
Date: 11/20/2022

Complaint: 18364150

I am rejecting this response because:

Sincerely,

*****************
you didnt do anything to the account I was asking about
if you look at what I sent you its a different account
the one I am asking about is *********************** me and my husband have different accounts
Business Response
Date: 12/15/2022
Hello,

Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate the reviewing privileges of the customer Candy
(CID: *************** and the customer has received appropriate communication.

We have noticed unusual reviewing, rating, or voting activity associated with this account and determined that the ban is valid and the account will remain banned. Based on the nature of our work, we are unable to provide any additional information regarding our investigation.

Customer Answer
Date: 12/15/2022

Complaint: 18364150

I am rejecting this response because:

Sincerely,

*****************;
I would sure like to see your proof?
I leave a review on my insulin needles and you say I can post a review and you removed them???
I just want to find out what I did wrong??
Initial Complaint
Date:11/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been been using Amazon to buy things for a long time. Just recently I had a difficult issues that none of customer rep could resolve after hours of online chatting. I wasn't able to link my Prime account to Grubhub+. It keeps giving errors saying Unsuccessful. I contacted Grubhub which told me to contact Amazon because the link was initiated from Amazon site. I contacted Amazon via multiple chats again and again and no one can even have a clue what happened and how to solve them. Please help. My account is whorl1quote-************
Business Response
Date: 11/13/2022
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I can understand that you want to link your account with Grubhub+
Just to understand better, do you mean linking your account to share your Amazon prime benefits or for other purpose?

If yes to share benefits, can you share more details if you have tried sending an Invite to Grubhub+

Once we receive more information, we can check what can do to help you and sort this.

You can review Amazon household information here
*********************************************

We are looking forward to seeing you again soon

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 11/16/2022

Complaint: 18364103

I am rejecting this response because:
I would really appreciate you have someone reaching out to me instead of posting a question in this correspondence. Your question was described in my initial complaint that I received error when trying to link Amazon Prime to Grubhub+ using this link:
***********************************************************************************************
I need someone to reach out to me to my phone ************.

Sincerely,

***********************
Business Response
Date: 12/11/2022
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Could you please provide the **mail address you are using to link with GrubHub.
Also please confirm the approximate date/time when you tried redeeming the offer.

Once we receive this information, we can share it with appropriate team to investigate further.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 12/12/2022

Complaint: 18364103

I am rejecting this response because:
I had email back to provide the email ID I used to do the connection but received no response so far.

Sincerely,

***********************
Business Response
Date: 01/19/2023
Hello *******,

I am ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing approximate time that you tried linking account.

Unfortunately, there are no logs in our records at that time for your account. Based on the past experience on such issue, its generally seen that your Prime account has already been linked to a Grubhub account with different email address. This causes in linking to be unsuccessful and hence can't redeem the offer.
Please retry the flow with same email that he might have used earlier on Grubhub and confirm if you are able to link it or let us know if it didn't work so we can investigate again.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************

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