Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/05/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon's ******************** service surely cannot be legal. I bought a pair of boots on 9-3-22 for $27.94. They sent me the wrong pair of shoes not even in proper packaging just thrown in a box. I initiated return same day on their website explaining wring item sent with comment why. Returned promptly to *** store and was refunded like many times before ,so far good . Two months later amazon recharged my account for boots not being recieved?!Btw they have done this a few times on other items ,I call and get the run around ,they prove it's been received and takes weeks to refund . **************** including supervisors lack empathy ,can barely understand them (broken english) & could care less ,telling customer to wait more weeks ! I have proof I resent this item as well back which they see and just say they can't process refund till its investigated ,wait 10 more days (I've already been waiting several days). I wasn't expecting a $28 charge so it liyerally bounced my bank (they dont care). I told them I've been a loyal customer for decades ,they just keep telling me sorry ,don't worry. Who wouldn't worry about being stolen from, bank account bounced getting charged & and then how is that even legal?! Not only are they losing a loyal customer but at this point I'd be interested if I even have a legal case as I don't see how it's legal to keep recharging someone like this because they're processing department is slow to process their billions of returns like *** said. How is that the customers fault?! I want my $ refunded NOW. I have NEVER dealt w/such a shady company in my life! From wrong items being received to late deliveries to Amazon drivers delivering to completely wring address repeatedly then having to wait weeks for refund it's ridiculous and infuriating and miserable! Btw to add insult to injury I'm pretty sure we have bedbugs from clothing I received from them I dumped out on my bed,it's rhe only thing I bought the last few weeks was all from them!
Business Response
Date: 11/16/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-6242358-6767431. Upon checking I see that a full refund of $27.94 has been issued to your original payment method on Tuesday, November 8, 2022 at 6:49 AM (PST). Refund confirmation email was sent to your email address on Tuesday, November 8, 2022 at 10:11 AM (PST).

Refund usually reflects in your account within 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/16/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 27th I received a battery charging case for my new phone that cost me $70.I purchased this case specific to my current need for it. The charger did not hold up and a piece broke. Amazon tried contacting the seller with no help.I needed my case or my refund right away and was told I couldnt receive my refund until they received the product. They failed to help me to my needs up to standard. Why should I have to do without a working case or my money and have to wait?This is unacceptable.
Business Response
Date: 11/07/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order(s) #***-7087240-8896216. I can understand your concern regarding the refund but we need to receive the item first. Once the carrier has received your return package, it can take up to two weeks for it to arrive and process at our returns center. As soon as it's processed, we'll request a refund to your payment method and send you an email confirmation.

You can check the status of your return anytime by visiting:

https://www.amazon.com/gp/orc/returns/history/view

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022

Complaint: 18364014

I am rejecting this response because:

I have been a prime member for some time. Why should I have to wait on my refund when a seller on Amazon sold me a worthless unit? Highly unacceptable. I purchased for a specific reason and now Im having to go without because of it.

Sincerely,

***************************
Initial Complaint
Date:11/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a prime account the part that I ordered said it would be to me the next day as its supposed to when you have a prince account so when the part didnt come on the day it was supposed to come amazing just sent some message saying it was just late and not going to be to me on time so than later on in the day they sent me the message that I uploaded with no excuse to why it was late just saying that if I didnt get my part that they would refund the money and so I still have not received my package and I pay for Prime every month for the last 7 years even if I am buying or not I have to pay. So when I called them today they just gone day its just late and there is nothing they can do about it so I asked why is it late is the part someplace that I can go and pick it up they said I can not do that and that they will not return my money until Monday I asked for a refund and was told that I can not get a refund but your message clearly said that if I didnt receive my pump that you would refund my money well I still have mot received my fuel pump and I was told that I couldnt speak to a supervisor because they will just tell me the same thing that she told me witch I dont believe that and now I want somebody a supervisor to call me back regardless of the outcome
Business Response
Date: 11/17/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking I see that a full refund of $89.99 has been issued to your original payment method for the order #***-6116045-9388259. Refund confirmation email was sent to your email address on Monday, November 7, 2022 at 8:19 PM (PST).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am amazon prime member. Tried to add husband to household account 7/22. Amazon sent invitation email to him, he followed instructions, but never was able to get connected. His cc was charged ***** in July, billed as prime membership. He was supposed to be added at no charge, being the only other person in our house. We called, they credited him 9/6/22. By this time they had charged him ***** again in August 22, and when we called again, end of September, they said they couldn't do anything, we needed to dispute the charge w/bank. Called bank, they said only way was to cancel card, and reissue new one. Did that. 9-6, another ***** charge. It may have gotten in before old card canceled, but husband closed amazon account also same time period, early September. October 4, another charge, called bank, knows nothing, ditto Amazon. November 4, another charge. Hours on phone today w/bank + Amazon, neither one can stop charges. Somehow Amazon is using new card, but when called can't find any charges in records. Wondering if employee is doing it somehow w/o showing record trail. I think one time, they asked for new cc # to find and cancel charges, which was why we canceled account. Hard to remember all details now. They are still charging new cc each month *****, although there's no Amazon account to go with it. Thanks for any help. We are going to close the bank account, but will wait till things resolved. BTW, the cc is a debit card. His account used another email address.
Business Response
Date: 11/16/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with Amazon Prime Membership charges.

A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment. Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time. So we would request you to reply back with the charge IDs.

For more information about identifying unknown charges on your statement, visit:

https://www.amazon.com/bill

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two items that have been returned but I have not gotten a refund on. When I contact Amazon all I get is a run around with auto emails. I am not able to actually talk to anyone about this. Order ORDER # ***-3783193-5737851 ********************* sweater. Was returned but they claim they cannot find it. I gave them proof of the return at **************** stores. I emailed them a copy of the return receipt. Also order ORDER # ***-5987411-0544264 the Hanging Plant Shelf were returned on 9/8/22. I recieved a refund to my credit card. Then over a month later I was RECHARGED the amount for the shelf. Again claiming they did not recieve the package. Actually they said they only recieved one of two shelves. I am getting nowhere with these issues and this is theft. I returned these items to the dropoff at Kohls. Where they went from there is not my problem.
Business Response
Date: 11/16/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-3783193-5737851. We are still waiting for a return confirmation on the item, so we would request you to wait till December 7, 2022 for an update on it.

We apologize that your returned item from order ***-5987411-0544264 has been retro charged. We're happy to assist you further, in order to continue, we need some basic information to get started.

Please reply to this the email with your responses to the following questions in English or Spanish. You have to reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be completed before this date: November 23, 2022. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? **** pickup, *** drop off, mailed with ***** or ************* *************** Hemes, Royal Mail, etc.):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Thank you for your cooperation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/16/2022

Complaint: 18363580

I am rejecting this response because: I have filled out these forms multiple times now with the same exact information that is in this complaint to the better Business bureau. I have also given them pictures of the receipt for the sweater. I do not have a receipt for the shelf because it was returned so that was discarded. This is a stall tactic for the past 2 months. I will not continue to fill out these forms and send these emails. I want this issue rectified immediately and a refund for the two items that I have returned.

Sincerely,

*****************
Initial Complaint
Date:11/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a skill saw that I need for work. It was delivered as promised, everything was great so far, until I unpacked it try turning the tool on. Initially I thought it was just a drained battery. Connected the charger then place the battery to charge. It never charged. I called to complain, they told me to wait for *** for pick up because my items price I could not drop it off. Waited and nothing happened, never a phone call nor a pick up notification. This happened around late Sep early Oct. it is now beginning of Nov. I have called about 4 times and defective product has not been picked up. I offer to drop off and get declined. I need my money refunded. I can dispose of the product thats taking place in my home. I need my refund ASAP. Please help. I always get transferred somewhere outside the US where they can barely understand what Im saying. A supervisor that cant solve my simple problem. UNACCEPTABLE!!
Business Response
Date: 11/16/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. *** makes one pickup attempt. Typically, they try to collect the package on the first business day after a request is made, but it can take up to three business days for them to receive the pickup request. *** will attempt the pickup at the address where the items were shipped.

When you request a ********** for your return, the *** driver will bring a pre-addressed, authorized return label. If the package has been opened, please repack it in a way similar to when it arrived.

*** does not provide unattended pickup. If youre unavailable, *** may leave a shipping label for you to drop off the package. You can contact *** to request another pickup attempt or to see if they can give you more specific information about the timing of the pickup; their phone number is **************. Please reference this tracking number if you call them: (1Z9758R12635190625).

Once the return process is initiated, you can track your return here:

https://www.amazon.com/gp/orc/returns/track

Please note that were unable to further assist without first receiving the return.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/16/2022

Complaint: 18363478

I am rejecting this response because: I have been waiting for this package to be picked up since a month ago and all you are giving me is, a generic response Ive gotten 4 times before and nothing gets done. I am tired of waiting for this package to be picked up and I can actually get my money back to order my tool elsewhere.
At this point, I dont care if you pick up your package, all I want is my money back.
Right before I submitted this claim, I called one more time and still have not heard from *** or no body to pick up the package.

please just refund my money along with damages for holding my money hostage for almost a month and a half.

Sincerely,

*************************
Initial Complaint
Date:11/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a shirt and pants within a few days of each other. The 19th and 23rd of September 2022. Order numbers 113-1688741-5954609 and 113-5660877-3377851. Both are to big and long as well as the material on the pants are funky, not cotton. I can't not wear them and wanted to return them and put in to return them. Only I didn't have the choice of returning to ****** where I've always returned items through ****** that have been shipped from their warehouse just like these two items were. I called Amazon and told her I need to return to ******. The only other option for me was a *** store that is 30 miles from me and closes at 6 p.m. She told me the sellers set how they prefer the items are returned to Amazon warehouse, not Amazon. I told her I can not take them to a *** store because they close to early for me to get out of work and drive there. I don't have a computer and printer to print out labels for the other options to return. Anyhow she just went ahead and put in that I wanted to return to a *** store after I told her I'm not able to do that. So I got stuck with 2 items and I can't wear and they didn't even try to work with me on it Just went ahead and ordered them to be returned after I told her that option is not viable for me.
Business Response
Date: 11/07/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order(s) #***-5660877-3377851 and #***-1688741-5954609. To help you with this, I've issued a full refund of $19.49 and $19.28 to your original payment method. In this case, there's no need to return the items, you're welcome to keep, donate or dispose of them--whichever option is most appropriate and convenient for you.

Once processed, you'll also be able to see the refund here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=***-5660877-3377851
https://www.amazon.com/gp/css/summary/edit.html?orderID=***-1688741-5954609

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/05/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FIX YOUR SEARCH on ALL your items! Whenever I click on either 'sort by low to high' option or enter a price range (ie: $1 - $25) the list that i get is all over the map! How are items priced at $39 or $150 under the $25 price range, or organizing items in 'low to high' price! and NO I cked those OUT OF PRICE INSANE items that STILL show up (with no difference) and they are NOT 'Paid Ads' that Amazon shoves in between one's search choices.Just FIX YOUR FRIGGIN SITE! We already pay enough for your PRIME services (and regular prices too!)....so at LEAST GET YOUR ONLINE ACT TOGETHER!!!!!
Business Response
Date: 11/17/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. It sounds like you might be experiencing a memory cache problem. Most web browsers "cache" pages, meaning they temporarily store a local copy of every page you visit on the web.

The quickest solution is a forced reload to ensure that you are looking at a fresh copy of the page, and not the version stored in your cache. To force reload, hold down the "Shift" key and click the "Reload" or "Refresh" button in your browser.

For instructions on clearing your cache, please consult your browser's help documentation.

If this doesn't help solve the issue, please click the link below and provide us with more information:

http://www.amazon.com/gp/help/contact-us/account-assistance.html/

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a parka jacked on October 20, and it was never shipped, because system did not stated that was out of stock, I called a few times later on and asking that why it was not shipped, every time different customer service person would tell me to just wait, and it will be shipped. Finally I called on November 1st and spoke to someone name ******** responded that item was no longer available and because of inconvenience she would issue one time curtesy credit for the same item, but I never got that credit and when I called to see why , I spoke to a lady who was lead customer service name *** very rude and unprofessional said, that first persons promise was wrong, and it was out of her jurisdiction to give me that kind of refund. So No credit, No apologies, and nothing she could do for the error they had made with my shipment for 15 days waiting to be shipped, not even thank you being a customer, I would like her to be fired from job. I cant understand how she can be lead customer service. and nothing.If they dont fix this issue , I will continue written bad review for Amazon customer service on all social media till I get someones attention.
Business Response
Date: 11/07/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-8230472-3652237. To help you with this, I've issued a full refund of $81.48 to your original payment method. You'll see receive a confirmation email once the refund is processed to your account. We will also forward your feedback about our associate who handled your issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022

Complaint: 18363224
I am rejecting this response because,
your response does not explain to why a ********************* Lize C. can be so Disrespectful and unprofessional. Dont they go through some training on how to handle a complaint? Why did she say she could not honor a previous customer service promise? Her tone and demeanor are not good examples for other customer service associates. I need a personal apology from her if you still want my family and my business from which I was in 2007. I spend almost over $1000s more every year with amazon, plus adding four members to that. I was going to switch to Walmat.com for future shopping. If ********** doesnt explain why she had to, I acted like she had to be so ugly and rude.
I admitted that after getting frustrated with how she was talking to me, I used unwanted language at the end of the call and hung up on her. I apologize for that to her and you.
After a few minutes, she sent me an email that she would terminate me from amazon; if this is the case, she doesn't need to remove me from amazon; I will terminate amazon myself and let all friends and family know about the incident on social media.
I am not so concerned about financial compensation for an item that was on shipping status for 20 days that was out of stock, and I was never notified; I am worried about how a lead **************** ********** can be so unprofessional.
I would like to know what card you issued $81.48 to that I know.
Thank you
Sincerely

Masood Safari
Thank you

Sincerely,

Masood Safari
Initial Complaint
Date:11/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a desktop processor from Amazon.com that cost me $320. Order number 111-2083741-5498639. I waited 2 weeks for it to be delivered to my house. Once I recieved the item, I noticed that the box was damaged, so I did some further investigation and noticed that the item that was sent to me was damaged, as well as it wasn't even the item that was advertised. I immediately returned the item back to Amazon via **** They have denied my refund, they accused me of swapping out the item for a different item, which is 100% false. So I contacted customer service to dispute, after some weeks of deliberation, they still concluded that they would not give me a refund. I asked if I could recieve the item that was sent to me back, according to Amazon.com, they disposed of the item I returned for my refund. Amazon disposed of the item, as well has taken my payment of $320 and refuses to give me a refund. They have in thier possession, my payment as well as the item I returned, notifying me that they threw it away. I am unsure what steps I needed to take, I know their phones are on a recorded line, so I warned them that I would report this matter.
Business Response
Date: 11/16/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking, I found that you have received an email about this on November 6, 2022 at 1:54 AM (PDT) with the subject line "Your Amazon.com returns" advising you of the issue with your return, and that you've already responded to that email.

Please continue to contact that specialist team with all relevant information. The **************** team is unable to provide any further details about this issue.

Thank you for your cooperation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com

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