Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,534 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive so enjoyed my Amazon membership for many years and happily paid the ever-increasing membership fees. The major selling point of paying high membership dues has been free shipping on most purchases; however, it has become apparent that this is no longer the case and my membership dues have been collected under false pretenses, using bait and switch tactics. Six of the last seven purchases Ive attempted have issued a message that the items cannot be shipped to my location. I understand that there are some items that *** contain hazardous materials or cant be shipped due to state laws or other reasons; however, based on the benign nature of my purchases, it is clear that Amazon has lost its compass here, perhaps in an attempt to save on shipping expenses and increase their bottom line, all while increasing member fees each year. Im filing this claim after several failed attempts to reach Amazon. This will likely end up being a class action lawsuit if not resolved.
Customer Answer
Date: 01/24/2023
Hello! Im reaching out with an update. Complaint #******** has been resolved. Thank you!
Business Response
Date: 01/24/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had ordering on our website. This usually doesn't happen.

While I wish I could help you with the issue. However, I might suggest you reach out to our **************** via phone so that they can provide you live help.

To contact us, visit ********************************************************** and follow the prompts.

If it didn't help, please use your account email address and reply to this email with the links of the items you are trying to purchase so that I can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:01/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction was on Jan 18, 2023 for the amount of $39.99 for Amazon Seller ********** set the account up because I was directed in error. This was explained to the customer service rep and she advised me that I would be refunded. However, on January 19, 2023 I received this reply in an email. We understand that you are requesting a subscription fee refund. Your request has been declined because you have not been charged a subscription fee in the last 90 days.The amount of $39.99 was deducted from account within the last ****************************************************************************** with this matter.
Business Response
Date: 01/24/2023
Greetings from Amazon,

I understand that the seller contacted us regarding Monthly Subscription Fee Refund Request.

We have reached out to the Selling Partner regarding their concern.

Please advise them to refer to Case ID: *********** for more information.

Thank you,

Amazon
Initial Complaint
Date:01/22/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 pairs of sneaker slippers on January 4th, 2023 for a total of $22.29 from Amazon.com. Upon looking at my order it stated that it was delivered on January 14th, 2023 in *******, *****, I do not live in *****. I have contacted Amazon customer service multiple times, but they keep saying that I can not receive a refund because the seller is a third party and they must contact them first in order to see what is going on. There are multiple reviews on the sellers page from people saying they never received their package even though it says delivered. I have asked for them to cancel the order so I can get a refund as I do not wish to deal with this seller anymore. After contacting customer service a few times, a customer service representative finally reached out to the seller via email concerning my order. I feel as though this seller is scamming people and that Amazon is not doing anything about it. I wish to receive a full refund.
Business Response
Date: 01/24/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the problem you've had with your Sneaker Slippers ****** Like | Ultra Comfy and Cozy House ****************** Slippers | Fuzzy Warm Sneakers Slippers | Men and Women | One Size Fits All (Black) (White) (White).

I've requested a refund for $22.29.

You'll see the refund on your credit card statement in the next 3-5 business days.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 01/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/22/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon keeps charging me although I DO NOT longer have an account with them.
Customer Answer
Date: 01/24/2023

Complaint: 18878863

Hi Praveen,

After my last order in November 2021, I did cancelled my Amazon Memebership. Since it was done over the phone, unfortunately I do not have a record of it but Amazon for sure should have.

I have been trying to stop this charge since then. Have not found any other way but phone. But trying to get a human on the line is impossible!!!

I am an 85 year old male living alone with a meager SS pension.
Amazon does not need my $15.12 a month for no reason.

Please send me a refund of $15.12*14 months.

*************************

Business Response
Date: 01/24/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to learn about the charges you have complained about.

I see that you are a prime member from Saturday, November 27, 2021. You are subscribed for monthly prime membership as well as US Amazon Family. Current Period: Wednesday, April 21, 2021 - Monday, April 21, 2025.

If this is not managed by you, please check with your family members. If you do not want to use the prime membership, please let us know so that we can help you accordingly.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Business Response
Date: 02/04/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've issued refund for the following amount. I'm sorry, however, this is the best we could do.

10*15.12=151.2
13.11+13.11+13.09 = 39.31
-------------------------

Total : 190.51
-------------------------

We understand you wish to close your account and delete your data.

Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:

1. Go to Close Your Amazon Account: ****************************************************

2. Sign into the account you want to close.

3. Review the products and services associated with your account.

4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."

Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.

A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.

If you are experiencing issues with logging into the account you wish to close, visit the Help page below:

************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to hearing from you.

Regards,
Praveen M
Amazon.com.
***********************************

Customer Answer
Date: 02/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing in on behalf of my seller store **************** LLC. I received a store shutdown that I firmly believe was done in error. I submitted a full plan of action that encompassed what went wrong and what was done to remedy the issue. The last appeal I submitted on 12/15/2022 was rejected and said there was not enough information to reinstate.I would like this to be escalated as I was a new seller and I hired a company to help me run on the amazon platform successfully. I believe working with that company got my account frozen on suspicions of a section 3 violation that I am not aware of. I have not intended to nor do I have any knowledge of drop shipping as I know this is not approved by Amazon's Terms and conditions. I also fired and removed who was helping me run the account and am going to use Amazon's approved FBA method. I would like this escalated and resolved and my store reinstated as I have a large amount of funds locked in the account and I cannot pay for my suppliers costs while my funds are locked and the account is deactivated.Again I would like to reiterate I want to operate a store that is safe for me, amazon and amazon consumers and would not intentionally try to deceive or impede on Amazon's very clear terms of service. This was all outlined in my plan of action appeal that I submitted and I provided everything showing and verifying my identity and my business as being a new business that I wanted to build on the platform.I as a new seller am unaware of any violations or infractions that I may have been committed during set up. My full intention is to create a safe marketplace and be fully compliant to Amazons terms and conditions by being strictly an FBA 3rd party seller. I have zero knowledge of violating the clearly stated sections 3 clause and am requesting an escalation and reinstatement to help ****** a positive relationship between myself and amazon.Please contact me back asap at ************ or ************************
Business Response
Date: 01/25/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 25 Jan 2023.

Sincerely,

**********
Amazon.com
Initial Complaint
Date:01/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 1/18/23 Amount: $25.05 Order #: 111-0900199-5132223 My order status says my order is undeliverable and I have not been refunded my purchase cost or promised a replacement. I would like a full refund of my purchase, including the reward points on my credit card. In addition, I feel that the items in my order should be filled at no cost for the items and shipping for the experience I am going through due to their negligence.I am a regular Amazon customer and if they cannot complete my request, I will consider taking my business elsewhere.
Business Response
Date: 01/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-1111-0900199-5132223. As per the tracking the item might be damaged and returning back to seller.

In this case as per your request I've processed refund on the order back to your original payment method and you'll received the amount back in 3-5 business days.

You'll also be able to see the refund request here:

*********************************************************************************** .

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:01/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I purchased an Apple iPhone 11 Pro 512 GB (Midnight Green) on November 26, 2022. Order number #***-9967901-4175419, I wasnt happy with the purchase and decided to return it and purchase a refurbished model from Apple.com in new condition with *********** When I started the return process, I was informed via the Amazon website that the Apple iPhone 11 Pro 512 GB (Midnight Green) would need to be returned at an Amazon location; Amazon Fresh ********* ****************************************************************************** on December 7/ 8, 2022. Ive called Amazon **************** Support line from the time, I returned until currently. I, was informed it can take up to thirty days to receive a refund. Prior, to returning the product I placed an order for an Apple iPhone 11 Pro **** GB (Silver); order number ***-65***59-3173064 and decided to return it and upgrade the storage capacity to 512GB using the same process as previous, Amazon Fresh Franconia. I dropped both products off at the same location wasnt provided a return a label receipt or sent any e-mail correspondence regarding the return status of either product so when I called Amazon on January 18, 2023 to check the return status I was informed that they hadnt received the return although I personally handed the store employees processing Amazon returns my return.I have a been long-term Amazon customer and truly enjoy using ********************** and other the services that Amazon provides but this is extremely disappointing that Im unable to receive a refund for a product I willing returned. My hope is that is able to get resolved.
Business Response
Date: 01/24/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-114-9967901-4175419 regarding the return refund related issue.

Upon checking the order details, for order id :- ******************* we have processed refunded on 12/21/22 for $430.10.

And regarding the order id:- ******************* there is no tracking info for the item. In this case We cannot refund the item because all information shows we never received it back.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:01/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is *********************. I am a simple house wife having 4 kids living in ****** ********. I belong to a lower middle class family. One of my nephews advise me to start work with Amazon. He is living in my neighbor . (Next to my home). After his suggestion I considered it but I did not have the sufficient funds to start it. I had a small car that I sold and started this work. Due to saving, We were using the sharing internet. He helped me to create seller account on Amazon, Interview and other training. I was new to this and also not a frequent user of computers. I had no idea about all of this. I took help from him. I had a small amount so I didn't do a big business due to a limited budget. I was doing drop shipping on Amazon .He guide me to buy from ******* and sell on Amazon .Everything was going smooth. After some days his account got suspended due to late shipment rate .We were using same internet due that my account got linked to his account my account also got suspended without any reason. Amazon told me that I will get my funds after 90days. I requested them for my funds after 90 days but they are refusing to give my funds . They are saying I have done fraud owning more than one account but explained them every thing about my nephews account. They are saying don't contact us regarding to your funds the amount is about 3200$I request you to help me get my funds back.My email address ************************ Regards
Business Response
Date: 01/26/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-11-16.
Customer Answer
Date: 01/26/2023

Complaint: 18877843

I am rejecting this response because:I have told Amazon team before the other accout is not mine .It my nephew account and I have no link with his account we were just using same internet thats why my account linked with him. He is my neighbour . The other thing my account has no issue it all mention in Amazon seller performance .I did very fairly business without any fruad with my beloved customer .My all the orders are fulfilled and no complains from customers .iF I ever recive any issue or complain I refunded to my customers.Than how can Amazon say i have done fruad ,Its not fair to hold someone's. I have attact the proof above that I have not done any fruad. They simply dont want to give my funds .I was doing fairly business with no fruad* or illegal* actitity .I request BBB to help me get my funds back from amazon that they are not givig me . Iam here to BBB regarding any of the questions with my case . Kindly help me to resolve issue as soon as possible . I have invested all of my saving with Amazon due to there good PR in the market but they are not doing good with me Kindly help me.

Sincerely,

*********************
Initial Complaint
Date:01/22/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been calling Amazon MULTIPLE TIMES since 12/30/22 about my refund of my return. I shipped 2 packages, 1 with 1 item which was delivered and refunded for $154.05, both in Amazon order# ***-2473377-4253049, and 1 which had 3 items for $306.01 which was delivered but not refunded, total of both $460.06. Amazon just keeps telling me to call back on 1/18/23 and now I have to call back 1/28/23 because it's not the responsibility of the customer service, it's the responsibility of the returns facility to refund my $306.01. All I want is my $306.01 refunded and not the STRESS OF TRYING TO GET MY MONEY BACK.
Business Response
Date: 01/24/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-111-2473377-4253049 regarding the return refund related issue.

Once the carrier has received your return package, it can take a while to arrive at our returns center. We ask that you wait 30 days from the carrier's first return scan on your package to allow for any delay in delivery or processing because some items may take up to 30 days to be fully processed.

As soon as your return is processed, we'll request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************

If you don't hear from our returns center by January 28h, please write back so we can find out what happened.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 01/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/22/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a KDP Account on Amazon KDP. I was selling books, and all my books have been carefully checked for plagiarism and registered for copyright. These books were advertised by Amazon Ads, and I spent more than ****** dollars to advertise my books. One of my books was blocked for misleading contents, even if the cover structure, pen name, and subtitle were completely different from my book, and the only book that was blocked was mine, while similar other books were selling.Anyway, after block, I accepted not to publish anymore this book and I have written multiple time to the content review team that I didn't want to list the book again, but to restore my kdp account, because with the closure of that account i lost nearly ****** dollars. I sent multiple emails, even of excuses for my mistake to the content review team, but I was answer by a BOT email that they were upholding with their decision, closing my account, and I lost lots of money with this closure, as they didn't pay me all the royalties I earned with my account and I also lost al the money I spent to maintain all Advertisements of my book, that I pay in advance. I ask you to help me restore my KDP account, which was created with the email ********************** because, as I told Amazon, I do not intend to publish those books again. This, however, is not a reason to close all my KDP account, without paying me my royalties, especially considering that I paid for advertising in advance. I here attach all the letters I sent to AMazon Content Review Team to have my account restore Please, I ask you for your help
Business Response
Date: 01/24/2023
On 7/1/2022, ************************* account was closed due to Content Guidelines violations. Mrs. *********** appealed the account closure and after a revaluation of the same, we confirmed the account was terminated correctly. On 7/03/2022, we informed them that this decision was final and no other information was going to be provided. Since advertising is a different Amazon department, they'll need to contact them directly for an Ads campaign refund (if any) via this link: ************************************************************
Customer Answer
Date: 01/24/2023

Complaint: 18877812

I am rejecting this response because:

First of all my account is closed and I can't reach the help center system with the link the business provided me. So there is no way to communicate with them due to the closure of my account. The business itself can communicate, because I can't have access to the link the business sent to me as the closure of my account does not allow me to address any correspondence to the Advertisement Department.
Secondly, there are ****** dollars in royalties and ****** in advertisement that I spent for this book
Third: the following actions of Amazon KDP are not politically correct:
1.     The Book was first revised by the content review team and accepted for publication
2.     The book was sold online along months
3.     Amazon KDP accepted to advertise the book and my Ads campaign were run out
4.     After months I was paying thousands of dollars to advertise my book Amazon realized that something was wrong (but sorry before publishing it, you revised the book)
5.     Amazon.KDP decided to block my book and it is ok
6.     The thing it is not ok is that Amazon.KDP terminated my account without paying me my royalties, but taking in advance the payment for advertising of a book that they themselves revised and accepted. Therefore, I lost nearly ****** euros for an error of the Content Review Team.
7.     I accepted to totally complain with Amazon.KDP policies and at least if you do not want to restore my account, but at least pay me my royalties.

I think that royalties should be paid to me back, because the way you acted is against law.
In waiting for your answer

Sincerely,

*********************************
Business Response
Date: 02/07/2023
On 7/1/2022, ************************* account was terminated due violations against our Content Guidelines. Mrs. *********** appealed the decision and after a revaluation of the same, our Content Review Team decided to reinstate the account. ************************* was notified about this decision on 1/25/2023 and the account will continue to receive all pending royalties. Since advertising is a different Amazon department, the publisher will need to contact them directly for an Ads campaing refund (if any) via this link: ************************************************************
Customer Answer
Date: 02/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I do not fine that the response is satisfactory because as always they answer with an automated email. Nevertheless. As my account was reinstated and royalties paid, I am closing this complaint because I solved my issue. I thank BBB for the efficient help.
you can now publish all the messages of this complaint

Sincerely,

*********************************

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Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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Business Response

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Complaint statuses

Business Response

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Complaint statuses

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Business Response

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