Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,523 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec. 8, 2022 an unauthorized party accessed my Amazon account and made multiple transactions from Kindle Unlimited. There were *********************** the amount of $143.60, one transaction in the amount of $80.30 and 8 transactions in the amount of $47.86 with a grand total of $4,053.18. I didn't authorize any of those transactions, nor do I know who made them. I contacted Amazon to inform them of the unauthorized transactions. They stated the transactions were for Kindle subscriptions and that all transactions would be refunded and credited back to my account within 3-5 business. I was told refunds were processed on Dec. 23, 2022, however, the credit has not yet appeared on my bank account. I have contacted my bank numerous times regarding the refund but they state no refund has been issued. I have also contacted Amazon numerous times in an attempt to get my money back and every time I call they state that there is nothing they can do as their system shows the refunds have been processed. They refuse to provide proof of those refunds so that I can take to my bank. I also got an email from Amazon stating the refund for those unauthorized transactions will not be issued by them, to contact my financial institution to dispute the charges in order for them to charge back Amazon and then credit my account. So, I being told on the phone that the refunds were issued, but the email says otherwise. A supervisor also shared an email with 5 refund transaction IDs for five of the transactions so that I could take to my bank. She said the remaining refund transaction ids would come in a separate email an hour after those were sent, but that email never came. When I called back to request those ID numbers a different representative stated that they could not provide those id numbers to me. Amazon has been very difficult to work with by giving me different information every time I call and no resolution. I just want my money back for those unauthorized transactions.
Business Response
Date: 01/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the unauthorized charges. I'm sorry for the inconvenience caused.

I get that you would like the refund ids from us however we are unable to share further details beside those you were already provided with. I request you to please call the bank and file a dispute for all the transactions that you have not authorized on your account and the card.

When the bank trace the dispute with Amazon, they will be able to see the refunded transactions and help you get the money back on your account. I'd also recommend to please get a replacement card on your account for your card's security and change the password on Amazon account so that no one can access it but only you. If possible, please also setup 2-step verification which adds an additional layer of security on your account.

You may refer to this link to add 2-step verification on the account.

************************************************************************************

We are unable to share any further insight on this matter. I'd request again to please contact bank for the dispute. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am a self-published author through Amazons KDP service. My book has been on the market since September of last year. The **** number for my book for reference is B0BGSFDZMB On January 22, 2023 I received a 1-star review and the customer posted a video because she received my book with someone elses book published inside of it. Amazon KDPs printing service printed someone elses book inside of mine by accident and shipped it to a customer - this was no fault of my own and was a direct reflection on Amazons printing error. I called and wrote emails to the Amazon Community customer service group asking them to please take down the review ASAP because it was an issue with their printing service. They responded that the review is legitimate and they will not take it down when it was clearly their printing mistake. Additionally, the review actually violates Amazons own Community Guidelines which state the following: *************Seller, order, or shipping feedback We don't allow reviews or questions and answers that focus on:Sellers and the customer service they provide Ordering issues and returns Shipping packaging Product condition and damage Shipping cost and speed Why not? Community content is meant to help customers learn about the product itself, not someone's individual experience ordering it. That said, we definitely want to hear your feedback about sellers and packaging, just not in reviews or questions and answers.**********I would like the review taken down immediately. I am a new author and this damages my brand when it was completely out of my control and a product of Amazons poor quality printing partner. Additionally, it violates copyright laws because they altered my work by printing someone elses book with mine. Here is the link to the review I would like taken down for the reasons above: *****************************************************************************************************
Business Response
Date: 02/06/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We appreciate that you took the time to contact us about the review titled "What in the world?" for the "The Fish Makes a Wish: A Children's Book About Kindness and Wishing The Best for Others."

We read the review and did not find that it qualifies for removal for violating our Community Guidelines (available here:***********************************************). We encourage our customers to give their honest feedback, whether positive or negative, about the products sold on our site. Our Community Guidelines exist to cultivate a space where customers can share their opinions about the products they receive in a way that is relevant and helpful to other customers.

If you want to report violations of customer reviews in future, please click on the "Report abuse" link near the content. If no "Report abuse" link is available, please contact us via E-Mail.

We appreciate your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/06/2023

Complaint: 18886671

I am rejecting this response because this review is in direct violation of your own publicly available community review guidelines that state:

What's not allowed
Seller, order, or shipping feedback
We don't allow reviews or questions and answers that focus on:
Sellers and the customer service they provide
Ordering issues and returns
Shipping packaging
Product condition and damage
Shipping cost and speed
Why not? Community content is meant to help customers learn about the product itself, not someone's individual experience ordering it. That said, we definitely want to hear your feedback about sellers and packaging, just not in reviews or questions and answers.

This is a review about someones individual experience with an order issue and is in direct violation of your community rules.

Sincerely,

*********************************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Bose soundbar, order #***-6859625-7001822 on January 13, 2023 in the amount of $952.94 I received the item two days later only to find out that the model included in the order did not match the model that I ordered. I immediately contacted Amazon and let them know of the discrepancy and they said it would be no problem to return the item.. So I immediately returned the item. The fulfillment center received the item on January 23rd, 2023 and stated they are unable to process a refund because it does not match the item ordered. I've tried escalating this issue to multiple supervisors and have been hung up on 4 times today alone. No one seems to want to work with me and are assuming that I swapped out the product. On top of this - they kept and discarded the item I returned (Which was a soundbar of equal value, just not the one I wanted). They will not ship it back to me and still expect me to pay the $950. They have provided no evidence of what was returned and conveniently discarded the item without images, etc. They also have provided no evidence of how the item was inspected during the outbound shipment. How did they verify the model was indeed what was sent to me? How can they verify I'm not the victim of fraud here, as I am.
Business Response
Date: 01/25/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-6859625-7001822. Upon checking I see that you've disputed the charge of $952.94, so we would request you to contact your card issuer for the refund details.

For more information, please check the email sent to your email address on Tuesday, January 24, 2023 at 12:10 PM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:01/23/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We placed an order on December 21, 2022, Order No. 112-2678681-2469021, for a $100.00 **** gift card. The gift card is/was for a pediatric patient on hospice. The gift card was to fulfill a holiday wish for the patient. We are not showing the gift card has been delivered. It was shipped regular mail, Tracking No. **********************. According to USPS.com, the package is still out for delivery. We have attempted to request a refund or replacement from Amazon.com with NO success. We first reached out on January 17, 2023, and was told the matter would be escalated and we would hear back from someone within three to four days. When we did not hear anything as of January 23, 2023, we reached out to Amazon.com again. We were told, yet again, that the matter would be escalated. This is not acceptable. This is very poor customer service. The tracking history clearly shows the gift card has NOT been delivered, yet Amazon.com has collected $105.95 from our organization. We do not understand why this matter is being dragged out. We are a nonprofit providing assistance to adult and pediatric hospice patients. Our patients are relying on us, and we are relying on vendors like Amazon.com and shipping carriers to deliver items we order. It is unprofessional and wrong to treat us so badly, to take money for something that has not been delivered, and to drag what is obviously not our fault out for days on end.
Business Response
Date: 01/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the undelivered **** gift card. I'm sorry for the inconvenience caused.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/25/2023

Complaint: 18886417

I am rejecting this response because:
This is ridiculous!! Since I am the Financial Officer, I used my email address rather than our main email address. My domain is EXACTLY the same as that of the email address associated with the order!! This is extremely poor customer service on the part of ********************. Why are we being treated this way???
To confirm: the email associated with the order is **********************.
Sincerely,

***********************
Business Response
Date: 02/07/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand the domain is exactly same on the account however for your own account security, the system requires us to enter the exact email id to be able to verify the account and proceed further to help our customers hence even though the domain matches, the details will not be accepted unless all the details are 100% matching up.

Thank you for confirming the registered email id with me here. As per the latest communication we had earlier on this issue on Jan 27th, I've processed the refund for the order. You should have already received the refund. You may reorder it.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 18th 2023 I purchased for my son a mixie magic crystal **** for his daughter through my amazon prime the package was due for delivery January 21st,2023 never received it...I called the same day I was told wait until Monday to see I called amazon I still had not received it they told me (I called them twice ) both times they told me it was nothing they could do and I could not get a refund because it was delivered...I have instructions to call me once they are downstairs I will come down They could not possibly have delivered it my buildings gate is closed and you have to call to get buzzed in...so where did they deliver it ...now I'm very disappointed with amazon they hung up on me and never tried to fix the issue...I need your help..I don't even want the toy I just want a refund ...I have lost all faith in amazon...
Business Response
Date: 01/25/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

Were sorry to hear that you havent received your item(s) from order #***-3416705-0186625.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

I refer you to check the email send on Monday, January 23, 2023 at 4:40 PM (PST)

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:01/23/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on January 18, 2023 for ***** and the payment was sent to Amazon to on January 20, 2023. The money came off my card on that day but now Amazon says they never got the money. My financial institution says they are waiting for Amazon to process the payment because they did send the money to Amazon on the 20th as stated. The money is missing and Amazon sent me an email stating that the payment got declined so they won't ship the items. I called customer service for ********************** and they denied ever charging my Greendot card on the 20th.
Business Response
Date: 01/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the payment issue. I'm sorry for the inconvenience caused.

I've checked on it and I can see payment was initially authorized on Jan 20th for the said amount however on the same day, it was canceled. We do not know the reason why the bank has canceled it. We've been trying to reauthorized the payment from your selected card however it is keep on getting declined hence the order is pending to be shipped.

I would request you to please contact the bank regarding this payment issue and ask them to allow us to authorize the payment again as previously authorized one is canceled. They should be able to release the amount they are holding and allow Amazon to authorize the payment so that we will be able to ship your order. Alternatively you may use any other card for the payment.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/25/2023

Complaint: 18886280

I am rejecting this response because: The payment is pending and the bank is waiting for Amazon to accept it. The payment is not canceled like Amazon stated.

Sincerely,

*******************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scammed by Amazon on the orders below.I did not know I was sent the wrong item by Amazon until my son recently discovered the error on manufacturer's website and ********** website. Well past the return period.Nevertheless, I SHOULD NOT BE ACCOUNTABLE FOR KNOWING that Amazon misrepresented the item.Amazon has the duty to correct this mistake.I have spent thousands of dollars at Amazon, and normally assume that Amazon delivers the correct item I order. Amazon shipped me trees with a different sku than what I ordered. I ordered palm tree sku ****. 6.5 ft tall.Box said ****, but the tree inside was shorter- 6ft CHEAPER LOWER QUALITY sku T2019, same as sold by homedepot.See photo evidence attached & manufacturer's website...sku ****: ************************************************************************** sku T2019: *************************************************************************** ************************************************************************************************************* #**** clearly has different specs, height, appearance; the trunk, pot size, leaves. **** is a larger tree.Current amazon reviews prove that Amazon is still shipping T2019 to customers, instead of #****.I am seeking return & refund. I get my money back, Amazon gets these items back, both parties are made whole.Orders affected:1. 111-3099161-7805811$132.13 2. 111-3376872-3846648$106.93 3. 111-5186520-4087443$106.93 4. 111-2475777-8248238$106.93 5. 111-7131633-7287425$106.93 6. 112-1424438-8437807$106.93 7. 112-2075500-5740234$106.93 8. 112-4423056-0971439$106.93 9. 112-4117635-4358667$106.93 10. 112-6620617-4193828$106.93 11. 112-5125808-0768262$106.93 12. 112-4938994-7635408$106.93 13. 112-8957614-7989045$106.93 14. 112-7915669-7551439$106.93 15. 112-7928974-3977066$106.93 16. 111-7174812-6677849$131.18 17. 111-3814779-6759423$131.18 total: $1891.51 Consider this my demand letter before small claims suit. Thank you.
Business Response
Date: 01/25/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking I see that the return window was expired for all the orders. Even if we make an exception there will be a 20% restocking fee on every item. Please reply back to this email if you are okay with this option.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 01/25/2023

Complaint: 18885394

I am rejecting this response because:

Please understand that you, Amazon, misrepresented the item.
I just discovered this upon investigation.
Regardless of time passed, it is the ethical thing for Amazon to take these all back for full refund, NO RESTOCKING FEE for your error.

If you do not take responsibility for your misrepresentation of the item, then I will need to pursue compensation through Washington court system.
The evidence of misrepresentation is clear here.
Let me know if you can issue a full refund or equal compensation.

You can have the trees back and resell them, but I will not take a 20% penalty for your error.

Sincerely,

****************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was used fraudulently for a purchase in the amount of $462.98 on 8/22/22. I received the fraudulently ordered items at my home address on 8/22/22. I immediately reported the fraudulent activity to Amazon multiple times via the in-app customer messaging system. Attached, I have the responses that I received from Amazon, dated 8/24/22, 8/25/22, 8/25/22 and 9/3/22. I was able to print a return label for the items from my Amazon account. A copy of that return label is also attached. I returned the items to Amazon and they were received by Amazon on 10/10/22. I have also attached a copy of the message that they sent to me verifying that they received the items. To date, my credit card has not been refunded. I was initially told by Amazon that it can take up to 2 months to receive the credit for the returned items. I called Amazon again on 12/31/22 and was told that my refund would be processed in 3-5 business days. Due to the fraudulent activity, the credit card account that was used for the initial purchase was used for has been closed, but I have yet to receive a refund for the returned items.
Business Response
Date: 01/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the items you have received which are not ordered by you. I'm sorry for the inconvenience caused.

Upon checking on the records, I can see there are "5 x G.Skill Ripjaws V Series 32GB (2 x 16GB) 288-Pin SDRAM *********** DDR4 **** CL16-18-18-38 1.35V Dual Channel Desktop Memory Model F4-****C16D-32GVK " items were ordered on August 20th which shows delivered. Then on August 22, 2022 at 11:56 PM (PDT), we have received a return request with the return tracking# KOH1330074169 (the same you have provided in the attachment) however this return was not created for a refund instead it was done for a replacement (Please note: This was initiated from our online return center which can only be done from your end - customer service haven't initiated this return on this order).

Replacement Order Id: *******************. This replacement was delivered on Thursday, August 25, 2022. So a total of 10 items shows delivered at your provided address while we received the return only for 5 of them.

We have not charged you for replacement order. If we receive 10/10 items, then a refund can be issued however we have received only 5 out of 10. There is neither a trace and any tracking or record of initiating a return for remaining item nor we received any additional item except 5 hence a refund is not possible.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/25/2023

Complaint: 18885722

I am rejecting this response because:
can you tell me to what address the replacement was delivered on 8/25/22?
It was not received by me at ************************************************************

Sincerely,

*************************
Business Response
Date: 02/07/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The address you have selected for the replacement order was different than what you have provided in your BBB complaint.

It was delivered in **********, **. To view the complete address, please goto Menu > Your Account > You Orders > Open Order ID: ******************* > View order details. You will be able to see complete address that you have selected for the replacement delivery.

We have delivered 5 qty's of that item to the provided address and have not received any return except the original 5 items hence a refund could not be issued. Thank you for your patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/13/2023

Complaint: 18885722

I am rejecting this response because:

Sincerely,

*************************
I did not receive the items in question because the **********, ** address is not mine. That address was added to my profile by the person that fraudulently obtained access to my Amazon account, which I reported to Amazon on multiple occasions. My reports of fraudulent activity were ignored by Amazon on each occasion.
Thank you
Business Response
Date: 02/22/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As we discussed in our direct email communications, I've already reached out to our team for the reported case for the refund however I'm sorry, as the replacement order was successfully delivered and we already sent the email notifications to your registered email id, we are unable to refund this purchase.

I'd request you to please always notice the emails in details regarding the refund or replacement being requested for any order to avoid this in future. We are unable to share any further insight on this matter. Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/01/2023

Complaint: 18885722

I am rejecting this response because:
I maintain that I should not be responsible for the charges because the items were ordered fraudulently and I IMMEDIATELY reported the fraudulent order. If the business would have acted at the time of my report, the entire thing would have been avoided. Therefore, they are entirely responsible and should refund my money.

Sincerely,

*************************
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer of ********************************************* Music for over a decade and have purchased thousands of songs and albums. I can no longer listen to music in my library without Amazon interference attempting to force me to use and pay for Amazon Misic Unlimited in order to listen to music I own. I want a refund for my music library so that I can purchase somewhere else.
Business Response
Date: 01/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Amazon is constantly innovating for our customers, bringing Prime members even more entertainment on top of the convenience and value they already have.

We've expanded the music catalog to 100 million songs to ensure that customers can listen to the latest new releases and trending music, favorite artists, and previously unavailable curated content ad-free.

We appreciate the time you took to provide us with your feedback about Amazon Music playing the requested song opposed to songs related to the requested song. We welcome the opinions and suggestions of our customers.

In response to your refund request we're unable to process any refund towards a mp3 or album purchased outside of the last 7 days. If you have additional concerns with your songs playing, please reach out to our **************** team for further guidance.

I've forwarded your feedback to the team involved in the future development of Amazon Music. Please feel free to continue to send us any suggestions for improvement as your opinion and participation is valuable to us.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/25/2023

Complaint: 18885728

I am rejecting this response because:

The Innovation is to force me to use their product Amazon Music Plus in order to listen to music the I Purchased and not have to listen to other music curated by them. I should not have to pay for their monthly service to play music I own without them interrupting it with their idea of what I should be listening to.
They offer no solution and only arrogantly state that they are innovating. The only thing they are trying to innovate is more of my money in their pocket while they hold my library hostage.
Sincerely,

*******************
Business Response
Date: 02/16/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

You are still able to access your purchased music without paying anything additional.

From the Amazon Music app, click Library then either Albums or Artists and filter by Purchased.

From the Amazon Music website ( ********************************* ) click on Library, then Music and then Purchased.

Were fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/17/2023

Complaint: 18885728

I am rejecting this response because: This does not change the fact that when my disabled wife plays her playlist of the tracks that we own for relaxation when she is trying to sleep, that Amazon has made the decision to stick music that I did not purchase in with those without my permission. This disturbs her rest and is unacceptable.

Sincerely,

*******************
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazons delivery driver created property damaged at my home. Amazon referred me to their 3rd party property claims specialist. The 3rd party property specialists isnt responding. I called Amazon and i was told sorry, they can not help me. I will be canceling my prime membership soon and no longer will use Amazons service.
Business Response
Date: 02/06/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking I see that your claim is still open and being handled by our ARC team. I would request you to submit the ********* form requested by ARC team for the claim to proceed further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/08/2023

Complaint: 18885687

Arc has made a ridiculous offer too repair
our front door and brick molding.

I am rejecting this response because:

arc made us a ridiculous offer to repair our front storm door and brick molding.

Sincerely,

*****************************

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