Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,518 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/24/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Well I have used my uncle *** credit card and I am just trying to get everything resolved and returned for this month and pay pay back December and November to Amazon and just trying to get the return ship label but I have to pay every thing back and I am on social security month check and take some time
Business Response
Date: 02/07/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you are looking for a return label.

I request you to please help us with the order# or the item name so that we can look into it and help you further.

Looking forward for the details.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, My name is ******************************* and I'm agent and right owner of KUJOBUY brand and this is complaine on Amazon.We are trying to make changes to the brand name of one of our product but Amazon is not hellping us in this issue.The product B01N99IXOT used to be a KUJOBUY branded ASIN, but recently the brand name attribute changed to ***************************.We contacted Amazon Support Team and got approval in the Case **************, however the brand name was not changed. Now we are getting auto-responds for this case.We have all proofs that this product should be KUJOBUY branded:- you can see still that the Manufacturer is KUJOBUY - there is an uploaded video, added via Brand registry Also we are sending you the link of this product on our manufacturers web site with all identifiers, like brand, UPC, and real-life photos of the product.************************************************************************************************************************************************************************** help to restore the correct Brand name KUJOBUY on ASIN B01N99IXOT
Business Response
Date: 01/27/2023
Hello,

We are unable to proceed with the request based on our investigation.

Sincerely,
Initial Complaint
Date:01/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I'm Ilo from ILLOMART. Our Amazon Seller Account was suspended on January 9, 2023 without reason and we need your help for investigation because Amazon is not answering on our appeal.1) Firstble about the root of suspension. Our seller amazon account was blocked by the violation of Copyright ***** B0BDMRKSNT. We were accused into using of pictures that was protected by the Copyrighted image by the brand MECO ELEVERDE 2) After receiving of Complaint ID: *********** from 29 nov 2022 - we immediately removed all pictures that were a reason of violation and after that the issue was resolved and the complaint case was removed from the account health board. 3) so the violation was resolved and the case was closed. That is why we are thought that the problem was resolved - because Amazon has not informed us that we need to provide any additional documentation. Our account health dashboard is clean and we don't have any emails about this issue from Amazon.I want to add that ILLOMART has a registered brand on USPTO and we have our own manufacturing of products in *****. Our US serial number is: ************ ***** ********** was created with compliance of all Amazon rules - by using our brand name ILLOMART.We are using the photos that are provided from our manufacture. Anyway, we resolved the issue. Also we are contacted the copyright owner of MECO ELEVERDE to be sure that the complaint is resolved and we removed the ***** B0BDMRKSNT from our inventory. Please help us resolve this problem Amazon is making damage to our business and we are ready to move forward this case to our lawyer. We are appreciated for your support.We are providing you aditional documentation in this case for your checking.Here is link on the product: ****************************************************************************************************************************
Business Response
Date: 01/26/2023
Hello,

Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate Seller account and the seller has received appropriate communication on 01/26/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I disputed the charge because I returned a bed comfortable and was given credit and because they said they didn't receive return by Dec 23rd . they sent a email stating they were charged my card again for the item I returned. I dropped the item off on Nov 8th, 2022. I have screen shots of me dropping it off. Then today . They went into my account again and recharged me for the ***** as if I made a new purchase after my bank found it in my favor.
Business Response
Date: 01/31/2023
Hello,

I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.

We have already granted the customers request for a refund.

The customer was issued a refund in the form of Amazon E-Gift Certificate balance added directly to their Amazon account for amount of $51.11 on 2022-11-08 with GC ID as **************.

The customer has completely used $51.11 from the gift certificate balance as a payment method for one or more orders. Additionally, the 3rd party seller refunded the remaining $77.72 to the customer's payment method on 2022-12-06 when the return was processed.

No further refund is due.

Sincerely,

*******

Amazon.com
Customer Answer
Date: 01/31/2023

Complaint: 18887253

I am rejecting this response because:

Sincerely,
This is not true, They did give me a credit for the refund but, they returned to as you can see on the attached, after giving me the refund they proceeded to rescinded the credit and again took the ***** out of my back account. Even after my bank found in my favor . They again took ***** out of my account on January 23rd they again took out the same ***** out of my account

********************* ****
Business Response
Date: 02/10/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you are charged again after returning the item. I've shared the feedback with our team to get this checked and avoid it in future.

I've processed a refund for the retro charged amount back to your original payment method. This should reflect back in 3-5 business days on your billing statement. You will receive an email once this refund is completed.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************* ****
Initial Complaint
Date:01/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello!My name is ***************************************, I'm from ******, *******. I have my own small business in ******* for producing wooden acsessories for kitchen.08/22/2022 I signed up for Amazon.com Seller Account. I have successfully created my Amazon Seller Account. But in some days I have received the letter from Amazon.com Team that I need to confirm my identity. I have already sent my Passport, Credit Card Statement, Utility Bill.My documents are authentic, in English, contain the required information, the name and address match, but Amazon Team were unable to verify the document provided and, unfortunately, I did not receive a response about the reactivation of my account.Please consider, I have 100% Account Health Metrics. I kindly appreciate your support of *******. Now my business with Amazon is the one way to support the life of my family and country. Please, help me activate my account so I can start selling my items on Amazon.com.Best regards,*************************************** email: ******************* store name: increandi
Business Response
Date: 01/26/2023
Hello *************************************** Serhiiovych,

We received your submission but do not have enough information to reactivate your account at this time.

Why is this happening?
We were unable to verify the documents that you provided. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
***********************************************************;

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible

Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, *******, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

How do I send the required information?
To submit this information, follow the instructions on the banner at the top of the "Account Health" page in Seller Central:
********************************************************************************;

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact ********************************************* to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the "Funds withholding policy":
*********************************************************************;

We're here to help
If you have questions about our policies or the required information, you can contact Selling Partner Support:
***********************************************************;
You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about these topics, send an email to ***************************************.

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
**************************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 02/03/2023

Complaint: 18887197

I am rejecting this response because:

There is a valid credit card on file.
I have attached Utility Bill in PDF.

My documents are authentic, in English, contain the required information, the name and address match.

Please, check, verify my documents and activate my account!

Thank you!

Best regards,
***************************************,

Business Response
Date: 02/12/2023
Hello *************************************** Serhiiovych,

We received your submission but do not have enough information to reactivate your account at this time.

Why is this happening?
We were unable to verify the documents that you provided. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
******************************************************

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible

Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

How do I send the required information?
To submit this information, follow the instructions on the banner at the top of the "Account Health" page in Seller Central:
***************************************************************************

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact ********************************************* to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the "Funds withholding policy":
****************************************************************

We're here to help
If you have questions about our policies or the required information, you can contact Selling Partner Support:
******************************************************
You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about these topics, send an email to ***************************************.

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
*********************************************************************************
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
***********************************************************************
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 02/22/2023

Complaint: 18887197

I am rejecting this response because:

My documents are authentic, in English, contain the required information, the name and address match.

I have attached my passport.
I have attached Utility Bill in PDF.
There is a valid credit card on file.

Please, check, verify my documents and activate my account!

Thank you!

Best regards,
***************************************,
increandi
email: *******************

Sincerely,

***************************************
Business Response
Date: 03/02/2023
Hello *************************************** *********************************** you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:01/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB team, My name is ***************** from RATIA SMART LLC and this is a complaint on Amazon. The problem is that Amazon suspended our account store without any reason - because all suspension issues were resolved and now AMAZON is not responding to us on appeals. In to below I will provide you all details caused this case:-- The root of suspension was into violation of Potential Trademark Text Misuse by the using "KUJOBUY" name into description of those ASINs that were added to our inventory: B08HKKTDZG, B08X7FJK2W, **********************, B08GJ4Y7VQ, B08TMT5Q3H -- We want to inform you that the "KUJOBUY" brand is our official distributor, and we was successfully approved for selling of brand products. We added a the KUJOBUY to brand registry system that is allowed on amazon.-- We have successfully resolved a case with the same violation of Trademark Text Misuse including 2 ASINs from ASINS - (product) list from the suspension notification. Here is AMAZON case ID ***********: *********************************. -- After suspension all ASINs from the list were fixed - and now all violations are resolved and closed.Please check all attached documents.We are ready to move this case to court if we not get successful response on reinstating your selling privileges.With regards,*****************
Business Response
Date: 01/26/2023
Hello,

Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate Seller account and the seller has received appropriate communication on 01/26/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:01/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 2 different orders on same day(Oct 2022) to be delivered to two different addresses. Spoke to agent on phone for assistant with second order. Shortly afterwards orders flagged and cancelled by Amazon fraud department. They wiped all orders from status page then after calling and verifying it was not fraud, they claim nothing can be done order been cancelled. Several days later arrives a package. I checked account and seen Amazon resubmitted an order( different orders # than original) for the items they claimed was already enroute. I sent no refund for anything on my account. The re order was missing items but kept the same price. I called and after 3 days of getting the run around I spoke to a manager whom confirmed that I was missing items and I will be getting a refund within 2 weeks. She lied the next 6 weeks different managers will keep telling me they fix the issue and my refund will come within a 10 to 14 days. Each time I call back it was harder to reach a manager, they pretend they had no clue about the situation, and eventually falsely confirm a refund. I went through my bank December ********************************************************************************************** my money (Jan 2023). They stated they do not handle disputes of missing items within a order or unhappy services by merchants, only unauthorized charges. I have 2 or three voice recordings of the conversations between me and Amazon manager when they confirmed my refund. I am trying not to go to court but I will be filling upon NO resolution with process. Also, after 3 weeks of calling they quickly closed my account and reduced my Amazon card account. Keeping me from my transaction history which proves they made a mistake. I want my refund
Business Response
Date: 01/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience you had with us. I've shared the feedback with our team to reduce these instances.

I've tried locating the order details with the information you have provided however I'm sorry, I could not find it. I request you to please share the order# along with the missing item details so that we can check on it and help you further.

Looking forward for the details. Thank you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:01/24/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My sibling gave my an Amazon gift card valued at $300. I uploaded the Amazon gift card to account which was successfully uploaded. I went ahead and made a purchase i then received an email stating my account was on hold and I needed to submit receipt of purchase. I have since submitted this documents 3 times and Amazon keeps asking for the same submitted information. I need Amazon to refund the $300 back to my brothers card if gift card cant be used. I dont care to purchase on Amazon because what was being ordered could be ordered from another store but, it is thief to keep someone money after selling them a product they cant use.
Business Response
Date: 02/05/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2/6/2023 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 02/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:01/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there,I am beyond concerned regarding the issues with the product that I have. This is one of my first times using Amazon, and at first I thought this was my address, since the picture shows the package was delivered. When I checked outside, I was told it was delivered to the front door, but I have not received anything and was told to wait until end of day Jan 23. It is now Jan 23 and I have not yet received anything. I reach out to **************** and they state they are unable to do anything. I have reached out to my neighbors next door, across the street and even checked some front doors of homes myself and I am unable to locate it. What's interesting is that I had ordered something a few days earlier and was able to receive that just fine, which I later refunded as I no longer needed it. Now, I don't even know if my package showed up or not. I have been in contact with Amazon since Day 1, either through the bot or through a rep but to no resolution regarding ORDER # ***-7996206-9922664 .
Business Response
Date: 01/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the order did not arrive and says delivered on tracking.

I've checked on it and I can see it was escalated to our team and they have requested for a police report on this missing order. The team have sent an email on your registered email id on Monday, January 23, 2023 at 9:32 PM (PST).

I request you to please refer to that email and share the requested report in the requested format and status within 45 days from the date of this delivery update on the tracking. Once the details are received, our team will be able to look into it and help you further.

I appreciate your cooperation and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/25/2023

Complaint: 18886967

I am rejecting this response because:
this would violate the A-Z guarantee that is promised by Amazon. Even after filing a police complaint, I have no way of knowing if and how I will get my refund. So, the police report could just drag this out for much longer anyways. As stated above in the screenshot, Amazon would theoretically have to cover the A-Z guarantee if the items were not delivered. If the items had been delivered this would have never been brought up. This is a violation of the A-Z guarantee that is put in place to allow buyers to remain safe when shopping online. If a police report is filed, I need a solid guarantee from a source that confirms that a refund or replacement will be offered. If not, I will simply have to dispute this with my bank.

Sincerely,

Pogo Shah
Customer Answer
Date: 02/01/2023
This is an update regarding BBB Case ********. I have the *** attached to the supporting document, regarding my lost package. Please see the other BBB case for the complete information. I tried to provide it to your staff, but they said it was in "panding" status and never updated more information when it is clearly approved.
Business Response
Date: 02/02/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing the police report with us. I can see our team have contacted the concerned police department and we found that the police report was still under "investigation" and not yet completed. We are unable to take an action until the status is updated as "Complete".

In this case, I request you to please call the police department where you have filed the report to check on the status. Once they confirm it as "Complete", please call or chat back with us with the police report number and any other details regarding this issue so that our team will be able to check with the police department and help you further.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:01/24/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ************************* has been a loyal customer to this Company **********************. I called customer service on 1/23/********* pm to ask questions about bet+&starz and get a price I spoke with a rep named AdanF at 6:34 pm and he told me by being an Amazon customer and received a discount I would be paying $1 for bet and $ 5 for status and I also have paramount premium for $1:99 and if I get charged more then that call on to get my account adjusted he put me on hold several to get approval from his manager and came back and said it was approved by his manager I went to watch a program on starS and bet+ and was locked. I called back to see what had happen I then spoke to ***** at 7:45 pm the same day who stated he was a manager explained to him what I was calling for he refused to look into my account and stated and that I need to scribe to each company he refuses to listen to the previous call he was very rude and hung up on me. I called back the same Vending at 8:07 pm and to rep **** asked for a manager I explained to her why I was calling what happen and what I was told by the other rep and she put me on hold for 19 minutes the first and came back I explained to her again she stated she had to investigate the call her and her team I was on hold for over 30 minutes and came back said they listen to the last call that was the only call recorded she could not find a call for 6:34 that I was never told that by a rep I asked for a manager and she put me on hold cam back asked if she could explain again I replied no she asked again. I asked for A manager she put a supervisor on the phone ********** explained every thing to him and I was given a real hard time he kept telling me what he could not do for me I continual to explain to him what happened over and over I was on the phone for over an hour in a half I asked him for the name of the reps I spoke he replied look at the emails that was sent to Me he refused to give me their names and kept repeating it to look in the emails we got no where I would like for the company to listen to all the phone calls to hear what was said and how the calls were handled
Business Response
Date: 01/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im very sorry to hear about your experience when contacting ***************** Im sending information along to the appropriate supervisory team for their review and will ensure additional training is provided where necessary.

Here is the channel information:

BET+ - $9.99 per month plus any applicable taxes. This has been cancelled.
Starz - $8.99 per month plus any applicable taxes. This has also been cancelled.
Paramount+ - You signed up for $1.99 as an introductory promotion, and will be charged at this price per month for 2 months. After that, your subscription will automatically renew at $9.99 per month plus any applicable taxes.

Please refer to your sign up email sent on January 19th. This is still active. You can view and manage your active Prime Video Channels from the Manage Your Prime Video Channels page in Your Account:

************************************************************

This page includes a list of all your active Channels, as well as the monthly subscription price and renewal date.

You can use the Prime Video Channels Payments section to change your subscriptions payment method as
needed. You also have the option to cancel subscriptions from this page.

I hope this information helps!

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/25/2023

Complaint: 18886896

I am rejecting this response because:

Sincerely,

*************************
due to the fact I was lied to so if you listen to all the call you would have ******************* F state to me that be my being a Prime loyal customer I will get a discounted price for Bet+for a $1 a month Paramount for $1:99 a month and if the price go up call in for the bill to be adjusted as well as starz for $5 a month as he kept putting me on hold to have his manager approve it and told me everything was taken care of so if you cant honor that what I was told and a manager approved it then I no longer think I can be a customer to a company that dont make things right with their customers and then after all that the way I was treated and spoken I took my credit card of the website I get a email telling no asking me to update my payment it has been removed and yes it was removed so that you all will not over charge me or make this right and I see you not trying to do that but just watch me walk away with all the people I set to this company with good reviews I see your employees can talk and treat the costumer any way they like I asked to speak to a manager over 20 times and was told I had to hang up and call back if I wanted to talk to someone else now make that make since you cant you know that we not right I was on the phone with **** for an hour in ta half trying to get help and my story never changed but I was lying. Im very disappointed and a very dissatisfied no remorse on what happen and what I went through that got us here with the BBB and the only thing is going to change if you train your employees and make this right so you will not lose my business because you dont have my trust and I am disable 60 years old was looking for programs my grand children would enjoy

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